DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

I’ve been kept up to date with the…

I’ve been kept up to date with the change of tenants and maintenance issues. Shannon Patrick has been professional,friendly and has replied to my emails promptly.

Sharon · 17 September 2026

★★★★★ 5/5

Trustpilot

All the staff were very nice and swift

All the staff were very nice and swift, and made the application very smooth. Especially Cameron Lindsay who was very helpful and friendly.

Jonny · 10 September 2026

★★★★★ 5/5

Google

Absolutely brilliant service from Alison! Alison has been incredibly helpful and efficient in handling everything related to my tenancy. She’s proactive, clear in her communication, and genuinely cares about making the process smooth and stress-free. Thanks to her reminder and guidance, I was able to release my deposit quickly without any hassle. It's rare to come across someone so professional yet approachable, Alison is a true asset. Highly recommended!

Abel · 26 August 2025

★★★★★ 5/5

Google

We had a really good experience with DJ Alexander with finding our new place to rent. Max was great and helped with our conditions (pets etc.) and finding somewhere within our budget. He was very efficient to help and always quick to respond. Thank you!

Rebekah · 18 March 2026

★★★★★ 5/5

Trustpilot

Very good experience

They were very good at communicating and Connor was very helpful and responded very quickly to emails too, thank you

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Connor kindly showed me around the…

Connor kindly showed me around the property during his inspection as I hadn’t had eyes-on in some time. He promptly sent over his in depth inspection report - giving me peace of mind. What a fantastic property manager, and may I say, charming young man. Thanks again Connor and to the rest of the Thistle group for their care and attention to detail.

Kieran · 23 September 2026

★★★★★ 5/5

Trustpilot

I had a great experience over the phone…

I had a great experience over the phone with DJ Alexander. My son had a query for one of the properties as he is moving to Edinburgh for university. Phoebe in the letting department was fantastic on the phone. Really patient and answered all the questions I had without rushing and really put my mind and my sons mind at ease as we were concerned about property availability close to September! I hope to deal with her again when the time comes to finding a property! Thank you.

Wendy_T · 29 May 2026

★★★★★ 5/5

Trustpilot

Would highly recommend and use again

Throughout our time renting with DJ Alexander we have had an extremely positive experience from start to finish. If any issue was ever presented they were very attentive and proactive about the situation and kept us highly updated with regular and timely replies. When moving out of our rented property Associate End of Tenancy Property Manager Anna Scott did an incredible job with providing sustainable information to ensure we were able to secure our deposit back! Would highly recommend!

Amy · 26 May 2026

★★★★★ 4/5

Trustpilot

Great Staff and Quick Turnaround!

Connor Quinn was exceptionally helpful and made the process quick and simple. We didn’t feel stressed at all, and we heard back very quickly after applying. Good vibes all around!

Willa · 26 May 2026

★★★★★ 1/5

Trustpilot

Severe Mould, Neglect, and Unlivable Conditions, Avoid at All Costs

Renting through this agency has been an awful experience. We moved into the property and found severe mould issues, filthy conditions, and broken fixtures throughout. I did manage to remove mould myself initially - I just could not stand it and agency was taking forever to fix it, but because of underlying neglect and damp issues, it is already aggressively coming back.

Alex · 9 September 2026

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Oliver while searching for a rental property, and I must say, his professionalism truly stood out. From our first interaction, Oliver demonstrated a deep understanding of the rental market and was attentive to my needs and preferences. He took the time to listen and provided tailored options that matched what I was looking for.Throughout the process, Oliver maintained clear communication, promptly answering any questions I had and guiding me through each step. His knowledge of the properties and the surrounding areas was impressive, which made me feel confident in my decisions. I appreciated his honesty and transparency, which fostered a trustworthy relationship.Overall, I highly recommend Oliver for anyone looking to rent a property. His professionalism, expertise, and dedication to client satisfaction made the experience seamless and enjoyable. Thank you, Oliver, for making my property search a positive one!

Jordan · 9 December 2024

★★★★★ 4/5

Trustpilot

Positive

We've had a positive experience with DJ Alexander. They fix urgent repairs, though de-prioritised repairs can take some time to get fixed. Their move-out process comes with a 3-page cleaning checklist. We duly completed everything on this list and got our full deposit back from the landlord. During our move out, they were very helpful in assisting with applications for other properties. Edit: shout out to Alison McInnes our property manager and Elizabeth Saker who was super helpful with enquiries, they are a pleasure to deal with.

FerencziAron · 5 December 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Experience

Absolutely amazing Customer service , My husband and I have been with DJ Alexander for over 10 years letting out our property With Diane and Patrick managing it they both couldn’t be more helpful , All the teams in maintaining the property were excellent.We decided the time was right for us to sell up. We made the right decision to Have DJ Alexander as we trusted them to manage the sale for us absolutely delighted with this Service provided, As on Friday the 30th of November we completed . The process did have its ups and downs as with any home sale ,We had tears when things didn’t go as planned first time round when sale fell through at last hurdle by buyers pulling out. This is where we want to give special mention to Conor and Ruth who got turning things around and a new buyer within days , you both were totally amazing and honestly the most supportive people you could possibly have been you felt our upset which was hard for you guys . You both are a credit to DJ Alexander and we got there as you said we would so a big thank you Conor and Ruth and farewell we wish the Company all the very best for the future , Keep up the great Service Best Letting and Estate agent Company in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿.

Lorraine · 2 December 2024

★★★★★ 5/5

Trustpilot

Great Selling Experience with DJ Alexander Glasgow

I’m incredibly grateful to Ruth Woodcock and Conor McNulty for guiding me through the sale of my property. From moving the property over from rental to the final sale, their professionalism and calm demeanour has never wavered. Their excellent communication and responsiveness meant I have been kept me informed every step of the way. They guided me through the complexities with clarity and reassurance, ensuring I always felt supported. I truly appreciate their dedication and expertise, which made this experience not only successful but also remarkably pleasant. Thank you so much Ruth and Conor. If you are selling your property in Glasgow, look no further than DJ Alexander.

Exeter · 21 November 2024

★★★★★ 5/5

Trustpilot

Thanks Ellen for been nice to us today

Thanks Ellen for been nice to us today. 🤗

Menzies · 18 September 2026

★★★★★ 5/5

Trustpilot

A chance of tenancy and renovation work

I had a change of tenancy for my flat recently. While the flat was being shown to the prospective tenants by D J Alexander, I undertook organising a lot of renovation work for the flat myself. Brandon Wiseman was quick to find a new tenant for my flat. He also helped me by adjusting the time period for the work to be carried out properly, before the new tenant could come in. I found Brandon extremely helpful and approachable at every step and wish him well in his career.

Mira · 18 November 2024

★★★★★ 5/5

Trustpilot

Extremely helpful staff at DJ…

Extremely helpful staff at DJ Alexander. Thank you to Brandon from the sales team for his helpful advice, quick email responses and knowledge about the property. He went over and above to help me with my complex circumstances. First class service! Thank you Brandon. Also a big Thank you to Chloe Mitchell who took me through my application process. My circumstances were complex and Chloe was patient, helpful and extremely supportive throughout my whole process. Would highly recommend DJ Alexander. Many thanks.

Gill · 13 November 2024

★★★★★ 1/5

Trustpilot

Shambles of a company

Shambles of a company, moved in Disruptive neighbours to the flat above us, after multiple complaints they done absolutely nothing about this, police had attended the property and still nothing done. Got to the point we had to seek a different let, essentially being forced out of our home of over 5 years. This turned into another disaster as DJ alexander, on top of forcing us out of our own home, then explained they would not give us a reference unless we paid £30 for this. The reference which we paid for confirmed I was a Tennant a the property and nothing else. £30 wasted. I was then pressured to write a positive review on trust pilot for actually giving the reference! Upon moving, we have then had the usual daylight robbery technique applied where the additional cleaning bill just happens to match the full deposit amount. Mould was discovered Upon exit of the property, I have left this so it could be seen and dealt with however it would appear that they are going to clean the surface but not deal with the underlying issue. Anyone looking to move into the stonefield park area of paisley I would seriously avoid. Dangerous tenants have been moved in, people who have parties regularly over 3 day periods, police regularly called to the area, properties full of damp. This was once a nice area, dj alexander have absolutely ruined the place. If you are looking for a letting agent who will let you down at every turn, please spend your money with dj alexander!

Greg · 7 November 2024

★★★★★ 1/5

Trustpilot

Would not recommend this company in Aberdeen

We have properties in Aberdeen and Aberdeenshire ‘managed’ by this company. Whilst I agree that in Aberdeenshire that Iona is fantastic, the same cannot be said for Aberdeen. This review score is for them. Their service has been consistently poor. Their communication is appalling. They do not tell us when the property manager changes (frequently) and we are then left chasing non-existent staff who obviously never reply. How hard is it to train people to introduce themselves when they start and send out general exit emails? We have repeatedly raised this and had assurances of improvement, but it has never happened. It has also had an impact on our ability to adequately maintain our property. We are on the verge of moving our business.

Janet · 6 November 2024

★★★★★ 5/5

Trustpilot

Sara and Sarah are the real stars

The sales team of Sarah Macintyre and Sara Ranking are a fantastic partnership, my communication and interaction with both ladies was fantastic.Sara was particularly quick with responses and was very happy to make those slight adjustments I had asked for she really is a very friendly happy and helpful young woman who is a credit to the company.Sarah was easy to deal with, friendly, happy and very professional nothing seemed too much for her she is also a credit to the company.I have already recommended DJ Alexander, Sarah and Sara to some friends.

James · 4 November 2024

★★★★★ 5/5

Trustpilot

Emma Wright has been an amazing agent-…

Emma Wright has been an amazing agent- we arranged to view the property via email. Emma turned up on time, was very attentive and professional during the viewing, assisting with identifying all amenities inside the property, and most importantly, sharing the feeling of the property, as it is very special indeed and a lovely flat.

Karen · 5 June 2026

★★★★★ 5/5

Trustpilot

Think of letting in Scotland, thing of DJ Alexander!

If you are looking for a befitting apartment to rent in Scotland, you need to cross mental hurdle of searching on the web for months, psychological trauma of viewing/applying and getting rejections, and financial stress of high cost of renting and making a huge statutory/cautionary deposit. BUT DJ Alexander Letting Agent in Edinburgh is completely opposite. These guys are highly professionals. Their feedback system is robust and timely too. The staff of DJ Alexander in Edinburgh (like Caitlin Butler, Kaiya, Leno, Calumn, etc.) are awesomely dedicated and supportive. Your enquiriesteam is phenomenal. I have been with DJ Alexander since I moved to Edinburgh and my last apartment offer is simply WOW. Keep it up!

Friday · 22 October 2024

★★★★★ 1/5

Google

I rented a flat from DJ Alexander for almost four years and have had numerous issues along the way - I would highly advise anyone to stay away from this letting agency. Issues have included the check-in process (20+ inaccuracies on the initial inventory), long delays before any response from the maintenance team about ongoing issues like mice and mould and there being a lack of response/follow-up throughout the years (felt like I needed to phone Xavier many many times to get any response), it taking a full year for a shower to be fixed (despite multiple 'inspection visits to check the issue' that I had to stay home from work for), being told by Leno I was in the wrong for paying the amount of final rent that had been agreed, numerous inaccuracies again with the check-out report (like them trying to charge me for leaving the landlord's items in a cupboard, being charged a three hour cleaning fee as that is the minimum amount even though I had already thoroughly cleaned the flat myself, and significant delays in getting my deposit back. It has been a horrendous experience where my landlord was allowed to get away with things like not responding or taking their responsibilities in regards to issues serious for over a week on multiple times. Natalie was the only member that I have had some positive experiences with when she fixed issues that others had caused.

Nienke · 20 October 2024

★★★★★ 1/5

Trustpilot

Would never rent from them again

I rented a flat from DJ Alexander for almost four years and have had numerous issues along the way - I would highly advise anyone to stay away from this letting agency. Issues have included the check-in process (20+ inaccuracies on the initial inventory), long delays before any response from the maintenance team about ongoing issues like mice and mould and there being a lack of response/follow-up throughout the years (felt like I needed to phone Xavier many many times to get any response), it taking a full year for a shower to be fixed (despite multiple 'inspection visits to check the issue' that I had to stay home from work for), being told by Leno I was in the wrong for paying the amount of final rent that had been agreed, numerous inaccuracies again with the check-out report (like them trying to charge me for leaving the landlord's items in a cupboard) and being charged a three hour cleaning fee as that is the minimum amount even though I had already thoroughly cleaned the flat myself. It has been a horrendous experience where my landlord was allowed to get away with things like not responding or taking their responsibilities in regards to issues serious for over a week on multiple times. Natalie was the only member that I have had some positive experiences with when she fixed issues that others had caused.

Nienke · 19 October 2024