Trusted Agent profile · Edinburgh
★★★★★
1,656 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,656 reviews on two platforms, including 115 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotNatalia was very helpful and friendly…
Natalia was very helpful and friendly during our flat viewing, and replies to emails fast.
Thank you, Abbie, for this excellent review. We will pass this onto Natalia the Team.
5/5
TrustpilotIt was great experience to view the…to view with Gemma lousie
It was great experience to view the property and Gemma Louise was so fantastic to help for viewing
Thank you, Sajid, for this excellent review. We will pass this onto Gemma Louise.
5/5
TrustpilotVery efficient service
Carol was very professional and efficient. She helped us to complete all the necessary tenancy documents in record time.
Thank you, K, for this excellent review. We will pass this onto Carol.
5/5
TrustpilotAt 1st
At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotJen Cabrera Tejera
I recently had Jen Cabrera Tejera come to my property for an inspection, and I couldn't be more satisfied. She was professional, knowledgeable, and thorough in her assessment. Jen Cabrera Tejera provided valuable insights and practical suggestions to enhance my property's appeal. Her communication was excellent, keeping me informed every step of the way.Thank you, Jen Cabrera Tejera, for your outstanding service!
Thank you, Hamza, for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotTop knowledge and experience
Highly knowledgeable about both the local market and regulatory requirements for renting out property. Got a huge amount done quickly and efficiently. Great comms throughout. Flat is now rented. Very happy and look forward to years of working with DJA.
Hi, thanks for the great feedback.
5/5
GoogleGreat service from DJA. Good advice at the start and good feedback during the process. Lots of local knowledge. Esp Stephen, Sara and Abby in the Edi office . Yes, I'd use them again. :-)
Thank you, Gary, for this excellent review. We will pass this onto Stephen, Sara, Abby and the Team.
5/5
TrustpilotMr Imran
Mr. Imran Iqbal is a very responsible agent. He has helped in every way he can with our application. I would give him 5 stars and recommend him to everyone.
Thanks for the great feedback. I will make sure to pass this onto the team.
1/5
TrustpilotDJ Alexander let us live with mould for almost 3 years
Throughout my tenancy I consistently reported a major leak coming from our roof/ ceiling. Initially, DJ Alexander did nothing of substance about this. Later, they tried to blame us for the damp. Then they sent the cheapest contractors over, who did nothing to fix the leak. Finally, they tried painting over the black mould, despite me saying that the leak was not fixed. Finally, when they realised they had let the situation run to the point of being structurally dangerous to the building, they asked us to leave and find new accommodation.This agency isn't just bad for tenants: the owner of the property will now need to pay tens of thousands more, all because DJ Alexander refused to take our reports seriously.I would advise all landlords to leave this company immediately. There are several other competitors, and I have never had any issues with these.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotNo response
Applied for a property after viewing via one of there female employees who didn’t have the decency to respond to my application or tell me I was unsuccessful, unprofessional.
4/5
TrustpilotLong wait (busy time for Edinburgh) but…
Long wait (busy time for Edinburgh) but adviser Harry was very helpful and kind, he was able to put in a viewing for me and chatted. Made my 15 minute wait on hold end on a positive note!
Hi, thanks for the great feedback and I am glad Harry was able to help
5/5
TrustpilotEdinburgh Apartment Sale
Extremely impressed by Yasser Albassam and the DJ team! Yasser was professional and knowledgeable throughout the sale process. Seamless service!
Thank you, Simon, for this excellent review. We will pass this onto Yasser and the Team. Best wishes from all at DJ Alexander.
4/5
TrustpilotGood Check-out Experience
We rented an apartment via DJ Alexander as property manager for two years. During our tenancy I wasn't too impressed with little regular contact and some maintenance issues not attended to. However the check-out experience managed by Alison McInnes went very smoothly and I have to credit her efficiency and the way they handled the whole process of move out, checking inventory, meters, keys, deposit etc
Thank you, Michael, for this review. We will pass this onto Alison. We also note your comments regarding maintenance. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotKaiya at the aberdeen branch has been…
Kaiya at the aberdeen branch has been absolutely amazing, me and my partner are renting our first home together and she has just been fantastic! Replying to all emails quickly and answering all of my silly little questions:) we cannot wait to pic up the keys , ans drop off some flowers for her ! Can’t begin to explain how brilliant she’s been ! Thank you kaiya ❤️
Thank you, Lily, for this excellent review. We will pass this onto Kaiya and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotNatalia and the team at DJ Alexander…
Natalia and the team at DJ Alexander were so helpful with organising the renovations and finding me new and suitable tenants for my Cottage in Cramond.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI’m incredibly grateful to landlord…
I’m incredibly grateful to landlord for offering me the opportunity to rent this flat. From the start, the communication has been clear, professional, and friendly. They made the whole process, from viewing the property to securing the lease, smooth and easy.The flat itself is in great condition, and I’m excited to move in and make it my home. I really appreciate how helpful and accommodating [Landlord’s Sophie ] has been in answering all my questions and providing me with all the necessary information.Thank you again for your support and for giving me the chance to rent this wonderful place. I’m looking forward to settling in!
1/5
TrustpilotFrom competent to chaotic property management
I was initially with Broughton Property Management, who provided a great service. Knew their landlords and tenants and could be relied upon for good communication and to rectify issues in a timely manner. Then they were bought over by D.J. Alexander/Braemore. Unfortunately, my tenant has fallen into arrears. I don't want to evict them, I just want some sort of agreement made. Communication has been absolutely appalling (this episode started about 3 months ago). Emails unanswered calls ignored, and complaints poorly managed. Either staff are so overwhelmed by their workload, or there's a general apathy to small-time landlords. Time to move to a smaller, more communicative agent. They are just far too big and as a landlord, you are just a number. I would never recommend them.
Hi, thanks for the feedback. I am aware the team are working with you to resolve this and hopefully we can get the right outcome and move this forward for you. Kind regards, Richard Tierney
3/5
TrustpilotI liked the way you are organised but…
I liked the way you are organised but it was a bit too much of information asked for from the guarantor’s part which made the situation very difficult for me personally asking the guarantor to provide all the private information to a company. But otherwise was ok. Sandie Whyte, who was helping with the house application process was too good, she did a great job at helping me out with additional things through constant contact she made sure we were okay. I expect that it’ll be smooth from here on. Thank you.
Hi, thanks for the feedback. We are always looking to improve our processes and we will review this feedback as well.
4/5
TrustpilotExcellent sales team
DJ Alexander recently led the sale of my property. The support and expert advice I received from Ruth and Conor in the sales team was excellent, and I rate that 5/5.I have knocked off one star for DJ Alexander as a whole as I was much less impressed with the service I received from the lettings team over the past few years.
Thank you, Daniel, for taking the time to leave this review. We will pass this onto Ruth. Conor and the Team.If you would like to discuss your experiences with the Lettings team, please feel free to contact us directly at customerservice@djalexander.co.uk.Kind regards, DJ Alexander Customer Service
5/5
TrustpilotHelpful and responsive service from Imran
Imran was very responsive when it came to securing our flat. He was extremely helpful and understanding and ensured the process was as straightforward as possible
Thanks for the great review. I will pass this onto Imran.
5/5
TrustpilotExcellent Service from Gemma-Louise and Galina Webster
I had the pleasure of working with Gemma-Louise & Galina Webster during my recent property viewings with DJ Alexander. They both were extremely professional, answered all my questions with patience and provided valuable insights about the property and the rental process. I appreciate their excellent service and would highly recommend their assistance in the future if you are looking to buy/ rent a property in Edinburgh.Best regards,Akshit Mahajan
Thank you, Akshit, for this excellent review. We will pass this onto Gemma-Louise, Galina, and the Team.
1/5
TrustpilotTerrifyingly bad estate agent - avoid at all cost
Horrifying experience with DJ Alexander. Unsurprising to see so many tribunal cases lodged against DJ Alexander. Customer service team was incredibly hard to get hold of and would avoid any written confirmations of telephone calls. If dealing with staff, make sure to do so via email to keep a record. No regard for tenants' safety when it comes to maintenance. Make sure to request a copy of all safety certificates when moving into the property.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotStress free and happy.
Working with Lee Charlton and the team at DJ Alexander could not have been easier. I was struggling to find a place for over a month and after a 15 minute call life was significantly better. So thankful for their help.
Hi, thanks for the great review. I am pleased Lee could help make this process easier for you.
5/5
TrustpilotHeather Stewart and David Sullivan …
Heather Stewart and David Sullivan were extremely professional and helpful in the whole process of letting the apartment. They always got back to me promptly and timely on any inquiry I had and helped me greatly in any problems I faced. It was a pleasure dealing with them.
Hi Bedour, thank you for the great review!
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