Trusted Agent profile · Edinburgh
★★★★★
1,656 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,656 reviews on two platforms, including 115 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
4/5
TrustpilotCaroline was super helpful throughout…
Caroline was super helpful throughout the entire process and made me feel very supported and welcomed to our new home!
Thank you, Catarina, for this excellent review. We will pass this onto Caroline and the Team.
5/5
Trustpilotfriendly and professional
Thank you, Puchatek, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotWorking with Melinda made everything…
Working with Melinda made everything easy. She supported me every step of the way for which I’m truly grateful as it was my first time selling a property.
Thank you, Fiona, for this great review. We will pass this onto Melinda and the Team.
5/5
TrustpilotAsif is an asset to DJ Alexander
Although I arrived late to my viewing because of road confusion, Asif did not show the least bit of resentment towards my lateness. He was quite flexible. He offered to either tour us around or let us look at everything on our own as we asked questions as we went. As soon as I asked Asif a question, he provided an instant response with an answer. He has been very prompt in his responses to my emails and has walked me through the entire procedure. He is a valuable asset to the company and he is helping to make the transition that I am going through as painless as it possibly can be for me.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI worked with Gill to get all the paper…
I worked with Gill to get all the paper work sorted before my move, she is lovely answered all my questions and helped me smoothly through the process.Thank you
Thanks for the great review. I will pass this onto Gill.
5/5
TrustpilotExcellent customer service and delivery
When I wanted to sell my 2 bedroom flat, quickly, I put my trust into a well known and long established Edinburgh based estate agent, in order to provide the service I needed, efficiently, professionally and with my best interests at heart. They succeeded beyond my expectations on all counts.. Excellent customer focus. My contact focal point kept me appraised at every stage of sale and offered the benefits of her long standing experience . I wouldn't hesitate to use them again.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotLaura Mctaggart has been fantastic and…
Laura Mctaggart has been fantastic and has been of huge help and support in keeping in touch and allowing the process of getting our flat swiftly! Thank you!
Thank you for this great review. We will pass your feedback onto Laura and the Team.
5/5
TrustpilotThanks to Gemma-Louise Mavor for handling the end of tenancy very professionally!
I am pretty happy to find that my tenancy with DJ Alexander came to conclusion on good terms. My end of tenancy property manager, Gemma-Louise Mavor, handled everything very professionally. All my queries were answered on time with relevant details. The end of tenancy report was very detailed which leaves no doubt about the state of the rental apartment. Thanks for the support
Thank you, Debjit, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotGreat service from Elaine
Received great service from Elaine Thompson who’s absolutely a friendly and helpful person. She did the annual inspection of the property I’m renting and everything went smoothly. Thank you! Also the boiler problem is solved today, it has been quickly replaced by the engineer who was assigned to fix. Happy with service from this agency so far:)
Thank you, Cici, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotA friendly face always helps
A big thank you to Natalia who showed us round Western Gardens. She was helpful, friendly, well informed and well organised.
Thank you, Caroline, for this excellent review. We will pass this onto Natalia and the Team.
1/5
TrustpilotAwful attitude
Booked a viewing for one of their properties for the next day without issue with the understanding that it would take place at 4:40pm. When I checked the property on the day, I noticed it appeared as ‘let agreed’. When calling the agent, they said that they ‘didn’t know’ if it had been let or not, and they would be in contact with the property manager. After ringing them back 2 hours before my viewing, I was told they still didn’t know and that the property was under offer and in the final stages of completion. As someone who had to travel over an hour to the property, I was disgusted by the attitude they operate under. It appears they just take bookings and show people round without even checking if they property is still available. Waste of time.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotNatalia has been efficient and…
Natalia has been efficient and extremely helpful in her role renting our flat out . Excellent customer service and people skills which is hard to get now if days !
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotVery friendly agency!
I would like to express that DJ Alexander property agency provide an excellent services. I felt they have been done my request as kindly consideration and smoothly process. For example, I had an appointment quickly for viewing flat and after they immediately arranged an appointment for my paper application in their office at the following day, because my medical reason I requested it without online application. The process went smooth and easy to communication with all staff. I and my children are very happy to in the home as it is a very nice flat.I would like to recommend to friends who need a home in the future.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotEllie was so helpful in all aspects of…
Ellie was so helpful in all aspects of finding a good tenant for me…nothing was to much trouble…
Thank you, Mrs Macpherson, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotAsif Mohammad was very helpful
Asif Mohammad was very helpful, he answered all my questions with detail. I had a great time at the viewing and was pleased to hear back so quickly about the flat.
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotAmazing experience as a tenant
I’m a DJ Alexander tenant for almost a year now. It’s been a good experience since I moved in, all thanks to the property manager, Natalia. She responds to emails quickly and always provides good advice. When she carried out the inspection in my flat, she was very respectful and did not treat the visit as “one of many”. Paid attention to all issues and made sure everything was sorted. Couldn’t recommend her more!
Thank you, Julie, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotNo complaints
We have been very pleased with them. The whole application and move in process was very smooth. We were particularly pleased with Gemma-Louise Mavor. After searching for several flats and only getting rejections, Gemma reached out to us and asked if she could help us secure another flat. It is because of her help and initiative that we have the flat we're living in now. We are so grateful for her!
Thank you, Hannah, for this excellent review. We will pass this onto Gemma-Louise.
5/5
TrustpilotGreat experience
My point of contact was Carol Clark, who was absolutely amazing. I’m a first time at renter, and she was a great help when it came to securing my application and deposit as well as going through my GoodLord checks, verifying checks on the property and providing me with all the information that I would need post-move in. Thank you so much!
Thank you, Shannon, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotKieran Mooney was very helpful with my…
Kieran Mooney was very helpful with my checking out process. He is the reason I am leaving a 5 star review.
Thank you, Conor, for this excellent review. We will pass this onto Kieran.
5/5
TrustpilotGreat experience
Ellie was fantastic! Professional, efficient and understanding. She was quick to respond to any queries and helped us to find the perfect apartment.
Thank you, K, for this excellent review. We will pass this onto Ellie.
5/5
TrustpilotI had several viewings across the span…
I had several viewings across the span of a few days with several DJ Alexander agents. All were extremely helpful and knowledgeable.
Thank you, Liam, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotUnnecessarily stressful
Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave us unrealistic deadlines of 48hrs, which makes things unnecessarily stressful. They even wrote the wrong rent amount on the lease draft thankfully we noticed. When we needed to ask an extension of a few days to give more time to our guarantor to gather their income documents from their workplace, they threatened us to cancel the whole application!? They warned to cancel our application even though we were doing this process more than a month in advance. They say we need to adhere to strict deadlines to give time to their admin process before the move in date, and yet they completed everything after a single day after we submitted everything… so why such strict deadlines and threats when we have more than 30 days of time before moving in? I’ve done a change of tenancy with the same flat but a different agency before and it was simple and stress free. DJ Alexander made most things everything so unnecessarily stressful.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent Inspection Experience with Jenn
I had the pleasure of meeting Jenn during her recent inspection of our flat. She was professional, courteous, and respectful of our schedule. Jenn conducted the inspection efficiently and thoroughly, ensuring minimal disruption to our day. She made us feel comfortable and took the time to address any questions we had. Jenn's attention to detail and friendly demeanor made the entire process smooth and pleasant.
Thank you, Mo, for this excellent review. We will pass this onto Jenn and the Team.
1/5
TrustpilotHorrifying experience with DJ…
Horrifying experience with DJ Alexander. The property has been rented to us without properly inspecting it. Once we moved into the flat, we found no hot water in the shower, the toilet was not flushing properly, and several other things were broken or in loose - unsafe for kids. We have been showering with cold water for 3 days and still the shower has not been fixed yet. Even one star is too high for DJ Alexander based on our ongoing experience.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
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