Trusted Agent profile · Edinburgh
★★★★★
1,633 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,633 reviews on two platforms, including 111 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Diane Harte
Thank you Diane Harte, it was wonderful working with you as property manager who had made things so easy right from viewing and till whole process of letting it. Helped me in all ways even setting up my Council tax account. 5 stars for you for being such a polite, nice, cordial and helpful property manager.
Thank you, Jatinder, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotImpressive Service!
Ive been viewing flats at your company for more than a month now. And Keiran is very keen and accomodating about the details of the flat, inspite of his bad foot. Limping as he toured me around the flat. He is really dedicated to his job isnpite of pain. Thank you, Keiran.
Thank you, Allen, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotEdinburgh Viewing
Thanks to Kieran for being really helpful during my viewing. He was able to answer all my questions and was very knowledgable and professional. It been a really stressful couple of week trying to secure a property and the time between the viewing, submitting my application, passing reference checks via goodlord, and securing the property was extremely fast. Many thanks.
Thank you, Mohammad, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGuilia Ceccarelli - What an agent!
What an agent! The renting market in Edinburgh has been bananas over the past few months my housemate and I have been looking until we came across Giulia Ceccarelli. I was unsuccessful on an application to a property but instead of just forgetting about me, she did everything afterwards to help us secure a property and did it with genuine compassion. Needless to say, she helped us find a property that ticked all our boxes and without her help I'm sure we would still be without a home - so thank you!
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotFrom initial viewing to moving in.
The whole process of finding a new flat has been very organised and professionally handled. From viewing the property to now moving in, every step has been made easy.I have to give a special mention to Ryan Cochrane who showed me round the property initially and also got me moved in today. His approach is very friendly and welcoming and he has definitely made me feel very at ease and in safe hands through the process.
1/5
TrustpilotA Criminally Unprofessional Letting Agent
I had an abysmal experience with DJ Alexander. I rented a property via them for three years as a student. During this time there were countless issues at the property, absolutely none of which were attended to in good time, or by the timeframe given on our contract. As an example, our kitchen flooded due to a DJA-contracted plumber improperly installing a dishwasher. We notified them of the issue immediately, and it was not attended to for over a week. This was an issue that has likely caused structural damage to the house, yet DJA did nothing about it. As another, even more extreme example, a suspended kitchen cupboard collapsed due to improper fitment (proven by an independent joiner's review), and caused thousands of pounds worth of damage to my personal property, and harmed me. DJA are responsible for upkeep of the property, and yet refused to take any responsibility. I ended up successfully suing the landlord, and DJA were continually opaque about facilitating communication between myself and this landlord.There were genuinely countless more examples of this over our three year tenancy.My experience with DJ Alexander was, in short, criminally unprofessional. Do not use this letting agent.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotShoutout to Paul
We had arranged to move into a flat with DJ Alexander but due to an unforeseen issue with the bathroom the flat was no longer available to move into when we needed it. Paul Hyett-Czompo was incredibly helpful in trying to resolve the situation and was able to find us a suitable alternative flat for which I was able to view on the same day. He helped us progress our application very quickly and within two days we had agree everything with the landlord and signed the lease.
Hi, thanks for the great review. I will make sure to pass this onto Paul.
5/5
TrustpilotVery easy booking system for viewings…
Very easy booking system for viewings and Diane had all information needed, and was very prompt in any email replies.
Thank you, Leon, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotSeamless Rental Experience with Exceptional Service from Gemma
Fantastic experience with DJ Alexander in Edinburgh! Found the perfect property thanks to their extensive options. Gemma, my property manager, was a star! She clearly communicated what was needed to secure our home and expedited the application process. Not only did she personally hand over the keys, but she also ensured everything was top-notch. Smooth process, all thanks to Gemma. Highly recommend!
Thank you, Sai, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotFriendly and efficient service.
Johan was very communicative and kept us fully informed on progress with the clean-up of our flat and organising new keys for the property. When we asked about progress and suggestions for sprucing up the flat, including removal of unwanted furniture, these were responded to promptly She was at all times friendly and helpful and we cannot recommend her highly enough.
Thank you, Ross for this excellent review. We will pass this onto Johan and the Team.
5/5
TrustpilotA great experience with D.J. Alexander
I would like to give 5 stars to Asif Mohammad from DJ Alexander, Edinburgh . I had a great experience with renting my first property in Edinburgh, he couldn’t have done a better job. He is very professional, responsive and organised.I would like to say a big thank you to Asif and all the team from DJ Alexander Edinburgh for all of their excellent help
Thank you, Liudmyla, for this excellent review. We will pass this onto Asif and the Team.
5/5
TrustpilotProperty inspection
Yesterday had the opportunity to meet India Hale, during the process of the property inspection. India was amazingly thorough in her inspection and incredibly helpful and understanding went it came to the issues that I was experiencing with the property. Thanks for the good work!
Thank you, Adellino, for this excellent review. We will pass this onto India and the Team.
4/5
TrustpilotMarch 2023
+ Staff at DJ Alexander such as Laura Mctaggart were very accommodating of the unique circumstances of my viewings eand questions.+ Holding deposit to contract was very rapid.- Tenancy referencing was using a external company called goodlord. It was quite laggy so I suspect it made an api call to a server then waited for a response for every possible user input instead of handling logic via a headless form like most people would.
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotBravo Giulia and Chloe
House hunting and Moving can be very stressful especially when you’re juggling work storage facilities and transport. Both Giulia and Chloe went out their way and operated way above and beyond what any other agents would normally be willing to do, to ensure my move in went perfectly. I found them both very helpful especially when they contacted the apartment owner to secure me an earlier move in date so it coincided with my days off work and also saved me a very lot of money which I would have had to pay the storage company as they insisted that any extra day storage would only be allowed if I paid for a month ( nearly 250 ).When viewing properties I found other agents were more robotic and very quick to tell me what they can’t do, Chloe and Giulia were the opposite, no robot answers to questions such as “ computer says no” and more human “ let’s see how we can make this work”. Thank you both very much.
Hi, thanks for the great review. I will make sure to pass this feedback on to the team.
5/5
TrustpilotReally friendly service
We would love to thank Caroline Connelly and the team for their support during our flat search in Glasgow. Without Caroline’s understanding of our needs and advocating for us I’m sure we would still be searching for a place to live! Service and communication was outstanding and friendly throughout the process, this has been the best experience we have ever had with a lettings agency!
Thank you, Freya, for this excellent review. We will pass this onto Caroline and the Team.
5/5
GoogleStephen Lawson at DJA is absolutely brilliant. He supported me through the latter part of a my landlord responsibilities and the subsequent sale of my flat. He was so easy to deal with - incredibly knowledgable, always available and brought a human side to everything he did. If I needed an estate agent in Edinburgh again, I'd call Stephen first. Bravo!
Thank you, Lorna, for this excellent review. We will pass this onto Stephen and the Team.
5/5
TrustpilotIt has been a joy working with DJ…
It has been a joy working with DJ Alexander in acquiring my new home. The whole process was fast and smooth. Calumn Robertson was very helpful to me. He was quick in responding to all my queries. It would be great working with you again.
Thank you, Benjamin, for this excellent review. We will pass this onto Calumn and the Team.
5/5
GoogleVery happy with our experience with Dj Alexander. Christopher Nicol was extremely helpful, knowledgeable and was happy to answer any questions regarding the property. Highly recommended.
Thanks so much for the lovely feedback Robbie, much appreciated!
5/5
GoogleExcellent service and advice selling my flat. A well organised team and I would gladly recommend DJ Alexander to others. Many thanks to Yasser and James.
Thanks so much for the amazing feedback re Yasser, James and the team. We are so happy we could assist you with a really successful sale! Here if you ever need us in the future. Best wishes, Melinda, Director of Sales
5/5
GoogleD J Alexander were amazing, and my experience with them was first class. Thank you so much for everything you did for me.
Thank you, Angie, for this excellent review. We appreciate your feedback.
5/5
TrustpilotGreat professional service from DJ Alexander
In my experience I would rate DJ Alexander as the most professional letting agent. Their systems work very well and communication from their staff is prompt and very helpful, particularly Lynsey Burr, who went out of her way to help and gave a high level of customer service, many thanks to her.
Thank you, Sandra, for this excellent review. We will pass this onto Lynsey and the Team.
5/5
TrustpilotThank you Caitlin Butler
Thank you Caitlin Butler, she has been really helpful today at the veiwing of the property. I have mentioned that sometimes it is difficult to book the viewings but she has been really helpful and offered her help. I really appriciate it. Hopefully we will be able to find a flat for us soon.
Thank you, Krittika, for this excellent review. We will pass this onto Caitlin and the Team.
5/5
TrustpilotHelpful Staff
I’ve recently signed a lease with DJ Alexander and had such a positive experience with the staff involved in the process. Laura Mctaggart helped us with the reference and credit checks and was an excellent support throughout. It was so helpful having her at the end of the phone whenever we needed advice or solutions to the issues we came across. She was professional, proactive, reassuring and a great help. Thank you Laura!
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotHarry Gibson
After waiting over an hour and a half for a letting agent that never showed up I was not happy, I had taken time off my work to view this flat just for it to be wasted, I contacted Dj Alexander that afternoon and asked for an explanation and a new date to view the property, I was told I would get a call first thing the next working day regarding the problem. This did not happen. I called again and spoke to an advisor named Harry, he wasn’t able to help me right away with a new appointment but proceeded to email me and keep me updated he was also extremely apologetic and I felt my complaint was actually getting taken seriously. I got a call a few hours later from Harry with a new appointment that fitted my work schedule meaning I didn’t have to take more time off.My experience wasn’t great with DJ Alexander but I’m thankful Harry was able to rectify the situation with no further stress on me. Harry you’re class, thanks again.
Hi, thanks for the great feedback and I am pleased Harry was able to turn this around for you.
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