DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

Helpful and friendly

Kieran was friendly and helpful in my application process. During the viewing, he showed interest in answering all my questions, and gave advice for the next steps in my application. He's been responsive over email too and overall, my experience with trying to rent with DJ Alexander for the first time has been smooth and easy to navigate so far. Thanks!

Barbara · 29 May 2024

★★★★★ 5/5

Trustpilot

I had a very positive experience with Kaylee at the end of the tenancy

I had a very positive experience dealing with Kaylee at DJ Alexander Edinburgh during the end of my tenancy. She was extremely helpful, responsive and professional throughout the process.

Joseph · 6 September 2026

★★★★★ 5/5

Google

Recently bought my first flat with DJ Alexander. Thank you to James Coyle who was very professional, great help and made the process very smooth! Really recommend and thank you again!

Eloise · 16 July 2025

★★★★★ 5/5

Trustpilot

Friendly, helpful and professional…

From first engagement and interactions with DJ Alexander, I was confident they were the best choice for me when looking to sell. The experience throughout was thorough, quick, professional and I’d highly recommend. Sarah McIntyre and Sara Rankin were extremely helpful and Sarah went above and beyond whilst I was on holiday towards the end of the sale.

Gordon · 11 July 2024

★★★★★ 5/5

Trustpilot

Kieran Mooney was professional and helpful.

Kieran Mooney was highly competent, professional in manner, courteous and helpful. He was kind and helpful at the viewing appointment, answering all of my questions clearly. As this was my first time applying for rental accommodation in the UK, I very much appreciated Kieran’s clear and timely communication. His guidance and thoroughness made this process much less complicated and therefore less stressful! I would highly recommend DJ Alexander and Kieran Mooney to others!

Kelly · 23 August 2023

★★★★★ 5/5

Trustpilot

All in all, a very good service.

We have been using DJ Alexander for about 2 to 3 years now to manage our rental properties in Aberdeen, after they bought out our previous management company.

DJM · 8 September 2026

★★★★★ 5/5

Trustpilot

I’ve been a tenant with DJ Alexander…

I’ve been a tenant with DJ Alexander for nearly 5 years and they’ve taken great care of me! After unfortunately having to leave my current flat due to my landlord moving in, DJ have been amazing at helping me find a new place to move. Taylor was fantastic at helping me look for new places and arranging any paperwork or viewings and Sadie was amazing when it came to keeping me right on the reference checks and answering any questions I had.They both made what could have been a stressful experience way more straightforward and I’m excited to move into my new flat!

Christopher · 13 January 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

Beth and Kirsty have been amazing when helping us move properties after receiving a notice on our previous one! They prioritised us during new flat viewings and we were able to find a new flat really quickly thanks to the help we received from them and the team at DJ Alexander. Couldn't recommend them enough!

Sasha · 9 October 2026

★★★★★ 5/5

Trustpilot

The staff were very helpful and…

The staff were very helpful and knowledgable. I enjoyed the viewing, Galina was super helpful and efficient. Furthermore, Laura looked after our onboarding process and this was also a positive experience: very quick responses, helpfulness and clear instructions, which was great. We were regularly updated on progress, online platforms seemed easy to use, just spot on. Thanks!

Magdalena · 17 July 2024

★★★★★ 5/5

Trustpilot

Amazingly professional Letting Agents

Brilliant team at DJ Alexander. They genuinely care about the tenants. They were very quick in responding and engaging with landlord about any of the issues I had reported during my tenancy. Johan Ross has been very patiently answering all my queries during my end of tenancy process. He helped me understand the way things are settled and was very helpful throughout.

Anupriya · 16 April 2024

★★★★★ 4/5

Trustpilot

Good & Bad

I Have had both, good and bad experiences with DJ Alexander. When I first moved in, that was last Feb'22 the heater was not working due to which I could not move in for a week despite paying the rent. This should have been checked before renting out the property. It was very difficult to reach out to them as they were on leave or not active. The furniture in the living room is not in great condition. Seems like the previous tenant had a cat, which was not addressed. Very basic and outdated furnitures and appliances. I would really appreciate it if this was considered and discussed with the landlord. However, I have found a very good and active response lately as I had requested for change of tenancy agreement. The process was smooth and clear and Anita was a great help. However, I have requested a few repairs and hoping to get it fixed at a reasonable time. I will update my review post this.

Nikitha · 9 January 2023

★★★★★ 5/5

Trustpilot

Efficient rental process

We have been trying to find a property to rent to relocate to Edinburgh.Our experience with DJ Alexander was great! Once the landlord accepted our application it was a quick, seamless process! The Goodlord software they use is user-friendly and makes the process so quick. We uploaded all our info and it was all processed and the contract signed in a matter of hours! I was impressed with the speediness. Special thanks to Sandi Whyte and Galina Webster who were really helpful and quick to reply.

Eloise · 5 January 2023

★★★★★ 5/5

Trustpilot

Attentive Staff

I highly recommend DJ Alexander. Both Sarah McIntyre and Abby Grigg were very attentive throughout the sale of my flat. As this was my first time selling they were so wonderful and helpful with any questions and talked me through the process step by step. Their guidance and advice was much appreciated.

Zoe · 2 October 2024

★★★★★ 5/5

Trustpilot

Viewing with Cameron Lindsay

Viewed a property with Cameron Lindsay who was extremely helpful and reassuring. We were quickly able to discern attributes of the property we had questions about and thanks to his help made a decision along with the sending of the application to the Landlord with ease. Thank you to Cameron and the agency!

Hana · 11 September 2024

★★★★★ 1/5

Google

Would not recommend, if you have an option to go with someone else I'd strongly urge you to do so.Their communication is extremely poor, we've been in a flat managed by them for almost 3 months and the issues that were highlighted prior to move in and within the first fortnight have still not been resolved. I have had to call them to ask for an update and each time they have said it will be sorted but still waiting. I have dealt with a few letting agents over the years and the others have all dealt with any issues within a week.

Carol · 16 June 2025

★★★★★ 1/5

Google

I had two viewings that went awful. My first viewing the location was hard to reach and we weren't given enough instructions on how to reach so we ended up losing 10 minutes only going in circles around the location. My second viewing time was changed by the company without consideration for my own schedule and I had to go with their new viewing timing. As a result we were barely 5 minutes late for the viewing and when we arrived there was no one at the property. We didn't even receive notice of the agent or landlord leaving or even confirmation from the person doing our viewing. This is blatant disrespectful for your clients' own time and schedule. Furthermore, the agent doing our first viewing was so rude and unhelpful!

Mirine · 16 June 2025

★★★★★ 1/5

Google

This is the second time a viewing has failed and they never notified me.. Edit: in response to your reply stating that you don't have me on file. Here's the email you guys sent.. The fact that you don't have me on file further proves that your agency is definitely lacking in professionalism.. Or it just shows a typical attempt to shift the blame to the reviewer which is a common practice for a lot of places.. I would steer clear of you guys with such a horrible experience.. But thanks for replying a week later..

George · 16 June 2025

★★★★★ 5/5

Trustpilot

Great Service

We have just moved to Edinburgh and in a desperate need of an apartment. After several viewings with no success, DJ Alexander came to the rescue! Natalia was extremely helpful and understanding. She showed great professionalism during the viewing and the application process. She really made the experience a smooth and easy one. My son and I are very grateful and settling well.

Fisayo · 29 February 2024

★★★★★ 5/5

Google

I recently had 2 viewings with Keiran from the sales team and was really impressed with the service. He was punctual, friendly, and very knowledgeable about the property. Kieran took the time to answer all of my questions and offered helpful advice without being pushy. As a first time buyer I was slightly nervous but his calm personality made the whole experience feel professional and relaxed, and I appreciated his honest and informative approach.

R · 16 August 2025

★★★★★ 5/5

Trustpilot

Brilliant Viewing Experience with Gemma-Louise

We had a viewing for a property in Comely bank with Gemma-Louise yesterday and I cannot emphasise enough how pleased we were with the experience. Gemma took the time to answer all our queries and offer us support in the often-stressful renting process. Thanks to Gemma we absolutely will be using DJ-Alexander to try source our flat. -Chloe and Sophie

Chloe · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent D J Alexander Employee

I highly praise/ recommend and indeed thank Norman MacLean, Maintenance Co-Ordinator at D J Alexander, Edinburgh for an excellent Firstclass service to us, as Landlords. Since 7 October 2022 to date, Norman has been helping us manage maintenance issue which is still ongoing (not due to Norman). Norman has expressed a customer service experience second to none. He has shown extremely high standards of professionalism in all areas, commitment, reliability, mannerly, polite, attention to detail, responding promptly, taking the time to listen to your needs, (I have found the ability to listen quality with most DJ Alexander's employees both in Edinburgh and Glasgow) this quality is sadly lacking in these modern times and is an area in which companies in general should be taking on board. Taking the time to listen to their clients' needs, communication is key, without clients' there is no business. Norman absorbs information, both verbal and written very well and keeps his manager informed with progress/situation. The list is endless. I did say to Norman's Manager that in all my working years, (I am a senior lady) I have found Norman to be one of the best (if not the best) that I have had the pleasure to deal with. Keep up your excellent work standards Norman, long may it continue. DJ Alexander you have won a watch with Norman, such a committed team member who has added not only value to your organisation he is also a credit to your organisation too! Thank You

GEORGINA · 13 November 2022

★★★★★ 1/5

Trustpilot

Absolutely useless estate agency

Absolutely useless estate agency. Have had 4 separate flat viewings cancelled at short notice (most of them on the day of the viewing) with no explanation whatsoever. For the one viewing that they didn't cancel the flat was an absolute tip, previous tenants had left it in a horrible state (not DJ Alexander's fault, granted) but they hadn't even bothered to clean it before holding viewings. The place stank of smoke, empty bottles everywhere and a large burn mark on the bedroom wall. When I commented on the state of the flat and asked about having the burn mark painted before moving in the agent told me "not to be too picky" and not to make too many demands as someone else would take it. They are a bunch of jokers who provide a terrible service and only get away with it because of how desperate the housing crisis in Edinburgh is. I would say avoid at all costs, but given the market I know many people simply won't have the choice

Robert · 8 November 2022

★★★★★ 5/5

Google

The service from Yasser and his team was outstanding from the start of selling my property to the end very helpful and understanding. Thank you so much .

Paul · 16 July 2025

★★★★★ 5/5

Trustpilot

very grateful for the help received

Although it took a while to secure a flat in a difficult market, the team at DJ Alexander were extremely helpful in a time that was becoming increasingly stressful. We were very impressed by the professionalism and speed at which Natalie operated, and her colleague Paul was a pleasure to deal with when viewing and eventually securing our property. It my take a while, but if you are persistent DJ Alexander will be sure to put you in a beautiful flat in a prime location. Very pleased!

Edward · 14 October 2022