Dandara East Scotland Edinburgh reviews

★★★★★ 5/5

Trustpilot

Thank you Dandara assistant site manager

Today I received my washer in my new Dandara Ashgrove home in Loanhead. Dandara assistant site manager Aaron and his colleague Michal helped install my washer. They are very professional and kind. Aaron also called his colleague Craig to check my heater etc. I couldn't find a way to thank them as they didn't even accept a house drink. So I am writing this review to appreciate their help and thank these wonderful Dandara staff!

Oh · 1 November 2022

★★★★★ 5/5

Trustpilot

Excellent first impressions!

My wife and I were very impressed with the welcome and service from Susan at Hazelwood, Aberdeen. We have never purchased a new property and did not know what to expect, but we got the benefit of Susan's knowledge and expertise and are now much better informed of our options without any pressure. The view home was lovely too!

Bruce · 29 January 2024

★★★★★ 5/5

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Thank you Dandara

Thank you Dandara, You made the move very easy, all credit to a very professional team.

Chris · 2 October 2023

★★★★★ 5/5

Trustpilot

Experience

The process was quick, simple, no issues, all questions answered in a timely manner. Brendan was polite, knowledgeable and available for questions or queries.

Naomi · 9 February 2023

★★★★★ 1/5

Trustpilot

Sycamores Bearsted

Sycamores BearstedDream home turning into a nightmare!The reviews on this website regards Dandara pretty much says how good Dandara is before you purchase the property, which is true. But this is only because they want your business. This review is about the service we have received after purchase, and I can simply say it is disgusting and shameful for a reputable company like Dandara.We bought our home at the sycamores development in Bearsted at the end of November last year, we have a couple of major issues with the property. We can't go into much detail as they could potentially lead to legal proceedings. But the issues we have should have been picked up on the inspection of the property before we purchased it. Also after speaking to other residents they to are also experiencing the same issues as us and are having the same response from Dandara When we purchased the property we were told that we had 7 days to report snagging and the site team would deal within 14 days and we would then be passed on to the customer care team who will look after us for the next 2 years, which we thought was a good service. We fully expect there to be snagging on a new build property but not to the extent where you can't use a room for weeks on end. Our 7/14 day snagging list has still not been completed. We have contacted the site throughout this process. At first he was ok and helpful, now he says he will sort it or just ignores any contact we have with him. The only time he contacted me was to moan that we never filled in a survey he sent me and that he could not transfer to customer care until we filled it out. When I did fill in this survey he still never transferred me over to customer care! We were transferred to customer care after I contacted them as the site manager ignored our report of further issues. The customer care team are just a waste of time. I have emailed them numerous times over the last 10 days to which we get no response(even though it says we will respond in 5 working days!). Most of the time I am getting tradesmen to come to my house by speaking to them as they are working at other properties on the development.We paid 600k plus for our property and don't expect to have the major problems we are experiencing, people work hard throughout lives to pay for their homes, and this lack of respect for that by Dandara is simply not good enough. Every resident I have spoken to so far on the development is experiencing issues. It seems to me that Dandaras' response is to bury their head in the sand and hope the issues go away. It is safe to say I will not be recommending people to buy their homes !

Ben · 11 March 2022

★★★★★ 5/5

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Customer service delivered by Sam

Sam is empathetic, responsive and very efficient. She is lovely to talk to and follows up in the nicest possible way she put our mind at rest.

Long · 20 October 2022

★★★★★ 5/5

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Lorraine was really helpful

Lorraine was really helpful, thanks

John · 24 May 2024

★★★★★ 5/5

Trustpilot

Excellent

Kelly and Bradley have been excellent. Kelly has pulled out all the stops for us. Has treated us as if we're close friends. We have had any questions or queries answered with honesty and confidence. Unfortunately for us we haven't been able to secure our future home with Dandara but have been honoured to have been part of the Dandara family!

Pat · 5 December 2023

★★★★★ 5/5

Trustpilot

We went to view some houses on the…

We went to view some houses on the Saxon Park how amazing they were. But what stood out for me was the staff. Her name was Jo, forgotten her surname. Her knowledge on the different properties was fantastic. She was very polite, understanding and no question was silly.

Virginia · 16 August 2024

★★★★★ 5/5

Trustpilot

Abbot’s Place

We are just looking at the moment, but even so were impressed by the team who were able to answer all our questions. The houses look much nicer than other ones we have been to see - both the room sizes and layout, and the layout of the estate as well.

Arthur · 25 June 2024

★★★★★ 5/5

Trustpilot

The Rowan

We met with Alana and she showed us the rowan and hazel development plan. She showed us the show home too.It was really helpful and we are really interested in the Rowan. Alana answered all our questions and made us feels comfortable. We feel excited for future and hopefully new home with Dandara.

Katie · 19 May 2024

★★★★★ 5/5

Trustpilot

Sam is very helpful and diligent

Sam is very helpful and diligent, and communicates very well. She is good at her job.

Robert · 20 September 2023

★★★★★ 5/5

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Eskbank Gardens

We have reserved a new house at Eskbank Gardens. The sale is dependant on us completing the sale of our house in France which has been going on far longer than it should and Dandara threw us a lifeline by being so amazingly flexible with us. We would give them 10 stars for that if we could. With regards to the buying process Warren from the Eskbank site has been amazing, so many thanks to him for his extremely friendly approach. Alison has also been amazingly helpful, so our thanks go out to both of them.

Barry · 17 February 2022

★★★★★ 5/5

Trustpilot

very welcoming

WOW! recently scheduled a booking with the ladies at Saxon Park, the whole process was smooth sailing, each of the team came across very professional & were able to answer any questions I had no matter what i pulled out the box! Can’t rate this team highly enough very welcoming & professional

Bronte · 5 June 2024

★★★★★ 5/5

Trustpilot

Great service and love our new home

Overall we're really pleased with our new home at Dandara's The Pippins development in Hamstreet. The purchasing experience was really straightforward - Joe and Tommy in the sales office were really responsive throughout. We love the layout and quality of fixtures and fittings in our new home and issues have been dealt with promptly, albeit a few very minor snags remain outstanding.

Chris · 4 November 2023

★★★★★ 5/5

Trustpilot

Brendan McGill letting manager is…

Brendan McGill letting manager is professional, responsive and always has tenants best interest at the forefront of his communication. I am extremely happy with the service that Brendan has provided for his landlords. He is a warm, kind and very funny individual whom I trust to make the best decisions in collaboration with my landlord. Thank you for ever you have done for me Brendan. You are an absolute asset to Dandara and they are very privileged to have you on their Team!

Mhairi · 31 January 2022

★★★★★ 5/5

Trustpilot

We toured the Saxon Park scheme

We toured the Saxon Park scheme, Katie was extremely helpful!

Freddie · 30 January 2024

★★★★★ 5/5

Trustpilot

Made to feel extremely welcomed by…

Made to feel extremely welcomed by sales consultant. I was also impressed by her knowledge of the properties on sale, all my questions were answered accurately and I felt very informed about the development. Unfortunately at this stage non of the properties on offer for sale suited our needs but we will keep in touch

Dorothy · 31 March 2024

★★★★★ 5/5

Trustpilot

helpful at saxon park

i would just like to thank Rebecca from saxon Park, was so helpful as a first time buyer and went through everything we needed to know.

Harley · 22 October 2022

★★★★★ 5/5

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Amazing Sant Silian experience

Laurie was great for the Sant Silian site. Really informative and put up with all our questions!

Eileen · 6 August 2023

★★★★★ 5/5

Trustpilot

Communication

Dandara always responded to any maintenance issues / queries that we came across in a polite and speedy manner, very easy to contact and deal with.One improvement I feel could be made easier / clearer is the "exit" process, as a consumer of your services I struggled with the itemisation of what was required for the professional cleaning.However I would still rate your services 5 star.

Jeannie · 6 July 2023

★★★★★ 5/5

Trustpilot

Met Sara at The Orchards Little Dunmow

Met Sara at The Orchards Little Dunmow. She was very polite and knowledgeable and was able to answer all our questions without hesitation. We were shown round the site and was impressed by both the development and the sales staff.

Deborah · 6 December 2024

★★★★★ 5/5

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Lady was very helpful and explained the…

Lady was very helpful and explained the quality of the finish

Mr · 25 May 2025

★★★★★ 5/5

Trustpilot

Eskbank Gardens

Have recently reserved a new build at Eskbank Gardens and the process has been very smooth. Warren has been extremely helpful, knowledgeable and quick to respond to my enquiries. Would recommend.

Stephen · 14 February 2022