Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCullen property were extremely helpful with any queries we had and were very quick and informative with their responses.PositiveResponsiveness, Quality, Professionalism
Ruth · 15 June 2021
Agent replied · 14 June 2024
Good afternoon Ruth,
Thanks for taking the time to leave us such lovely feedback. I will be sure to share this with the team. So glad we were able to help you with queries.
All the best,
Scott Binnie
Marketing Manager
Cullen Property Ltd
★★★★★ 5/5
GoogleExtremely happy with Cullen Property throughout my almost two years tenancy! Professional, good service and communication. Never had a problem with them. Totally recommend this agency! :)
Fran · 16 June 2019
Agent replied · 14 June 2024
Fran, many thanks for your kind review and for being an excellent tenant throughout your two years with us. All the best in the future and please do not hesitate to get back in touch if you come back to Edinburgh. John and the Cullen team.
★★★★★ 5/5
GoogleCullen Properties operate a quick, smooth operation that I have no complaints about. They have been professional, personal and helpful.
Max · 15 June 2021
Agent replied · 14 June 2024
Dear Max,
I have passed on your fantastic feedback to the team. They are thrilled to hear that they managed to make your experience so positive.
Thank you for taking the time to leave a review.
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property
★★★★★ 5/5
GoogleGreat service from MC.
As a first time landlord the whole process was made easy for me.
I would highly recommend Cullen and MC.
Sarah · 15 June 2020
Agent replied · 14 June 2024
Hi Sarah,
Many thanks for your great review for our Edinburgh Property Management Services. We are happy we have made the process easy for you as a landlord.
Kind Regards
Scott Binnie
Marketing Manager
Cullen Property
★★★★★ 5/5
GoogleVery professional and timely with replies, all documentation sent through for start of tenancy and very quick with repairs
Abigail · 15 June 2021
Agent replied · 14 June 2024
Dear Abigail,
I have passed on your fantastic feedback to the team. They are thrilled to hear that they managed to make your experience so positive.
Thank you for taking the time to leave a review.
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property
★★★★★ 1/5
GoogleI'm sorry but maybe it's just the problem with our property manager Vickey McLean? The agency didn't solve any problems and the manager has always been super rude.
Ziggy · 16 June 2017
Agent replied · 14 June 2024
Dear Ziggy, Thank you for your review. I was concerned to see an unusually low review so have looked into the matter for you. I'll email you directly but can see from the history log that there have been multiple requests from you and your flatmates for us to come and do things which are really a tenant's responsibility, such as changing light bulbs, adjusting shower head settings, cleaning out shower tray plug holes and setting the heating controls. Where requests have been made for genuine faults these have been done instantly, such as supplying a new mattress and fixing the washing machine. I've read all of the emails from Vicky and can't see any rude comments in any of them, just replies to say that certain tasks are expected to be undertaken by you, the tenant, in accordance with the lease. I hope this clarifies this matter but please feel free to visit the office, call in, or email to discuss in more detail. Kind regards, Steve (Operations Director).
★★★★★ 5/5
GoogleRented with Cullen for 2 years now and would be more than happy to rent with them again.
Ed · 15 June 2021
Agent replied · 14 June 2024
Thanks Ed for your fantastic feedback. So glad you have had a positive experience renting with Cullen Property!
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property
★★★★★ 5/5
GoogleGenuinely can't recommend Cullen enough! Zero complaints; they made every part of renting as convenient and easy as possible, and were always super helpful.
Danielle · 16 June 2019
Agent replied · 14 June 2024
Many thanks for taking the time to provide such a positive review. I am so glad to hear you enjoyed your time being a tenant with us. I wish you all the best for the future. Mandy & the Cullen team
★★★★★ 5/5
GoogleDean, a property manager at Cullen, was always personable, very helpful and quick to get in touch with us. The service was truly outstanding. Thank you!
Emma · 16 June 2017
Agent replied · 14 June 2024
Many thanks for the excellent review, good luck with your new management agency, and with University. All the best, Dean and The Cullen Team.
★★★★★ 5/5
Googlea great company that deals with all requests and maintenance in a quick and professional manner. Dean in particular was very helpful and friendly.
Rory · 16 June 2017
Agent replied · 14 June 2024
Thank you very much Rory, enjoy the rest of your stay with us. Dean and the Cullen team
★★★★★ 5/5
GoogleVery helpful, really quick responses and made the process simple for first time renters.PositiveResponsiveness
Eve · 15 June 2021
Agent replied · 14 June 2024
Dear Eve,
Thank you for taking the time to leave such a lovely review. I've shared your feedback with the team, and they are so glad they were able to make your experience as a first time renter a positive one!
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property
★★★★★ 5/5
GoogleHighly professional and nice people!
Noar · 15 June 2022
Agent replied · 14 June 2024
Dear Noar,
Thanks so much for your kind words! I have shared this with the team. I'm sure they will be happy to hear it.
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property Ltd
★★★★★ 5/5
GoogleOrganised and good tenant agency. Easy to contact and get things done efficiently and to a good standard
Henry · 16 June 2019
Agent replied · 14 June 2024
Henry, many thanks for your kind review. I am glad to hear our maintenance system is working well for you. We pride ourselves on the high standard of work provided and are grateful for your kind feedback. Regards, Mandy and the Cullen Team!
★★★★★ 5/5
GoogleCullen Property is very responsive, professional and efficient. My heartfelt thanks.
Claire · 15 June 2021
Agent replied · 14 June 2024
Dear Claire,
I have passed on your fantastic feedback to the team. They are thrilled to hear that they managed to make your experience so positive.
Thank you for taking the time to leave a review.
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property
★★★★★ 4/5
GoogleWell managed process from check-in to check-out. Dealt with all issues in a timely manner
Richard · 16 June 2017
Agent replied · 14 June 2024
Many thanks for submitting a review Richard. We are delighted the service had been a good experience. Good luck with your first step into property ownership. The Cullen team
★★★★★ 5/5
GoogleCullen's were my letting agent for last 7 months, I am impressed with their service to tenants. They responded to all my questions and problems during tenancy fairly. Both check-in and check-outs were done in very organised way by Audrey. I would commend this to others.
Pavan · 16 June 2017
★★★★★ 1/5
GoogleVery disappointed in the service they (not)provide.
Darja · 16 June 2018
Agent replied · 14 June 2024
Dear Darja,
Thank you for taking the time to write a review. We always welcome feedback on our service and like to know if it has not been up to standard. I've looked into your tenancy with us and can see that you requested to leave the lease early but were unhappy that there was a cost involved in us helping you to be released early rather than being held to the full term of the lease with your flatmates and paying rent indefinitely. Breaking from the lease was covered in the lease clauses which you signed at the start of the lease and which we again explained fully when your request came in. Please let me know if there were any other issues but if not then it is disappointing to us to receive a poor review for helping meet the request that was made. The Cullen Team.
★★★★★ 5/5
GoogleGood and efficient services. A tip-top property agent.
Adilah · 16 June 2017
Agent replied · 14 June 2024
Hi Adilah, thank you for taking the time to write us a review. We are glad you have thought of us as a 'tip-top property agent!' If you are ever looking for future accommodation in Edinburgh again we would love to assist. All the best, the Cullen Team.
★★★★★ 5/5
GoogleCullen have been the best estate agents I have ever come across. Dean in particular was an excellent property manager and always got things done fast and efficiently. Furthermore he was extremely fair and helped us where ever he could.
Will · 16 June 2017
★★★★★ 5/5
GoogleVery attentive and helpful!
Sean · 16 June 2019
Agent replied · 14 June 2024
Hi Sean, thanks for sharing your experience of our service. We're really proud of the attention we give each tenancy and it's great to hear you were delighted with our service. Kind regards, the Cullen team
★★★★★ 5/5
GoogleMy flat mate had a great experience renting with Cullen. The staff were friendly and always quick to respond. I would happily recommend them for anyone looking to rent in Edinburgh!
Ariana · 16 June 2019
★★★★★ 5/5
GoogleRating only, no written review.
Samuel · 13 October 2025
★★★★★ 5/5
GoogleRating only, no written review.
Julia · 7 August 2025
★★★★★ 5/5
GoogleRating only, no written review.
Sammy · 11 October 2024
Agent replied · 26 August 2024
Thank you so much for leaving such a positive review, Sammy. We are thrilled to hear of how positive your experience has been with the Team here so far, in particular from Morven. Thanks again from everyone here from the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.