Belvoir Edinburgh reviews

★★★★★ 5/5

Google

Great service lovely staff

Alan · 10 March 2026

★★★★★ 1/5

Google

Belvoir managed 3 of my properties in Edinburgh for over 20 years. I have now moved all three away. Rest assured to all the tenants who have given one star feedback below the experience for the landlord is also not much better. Belvoir are … More

Iain · 7 December 2019

★★★★★ 5/5

Google

I have rented my property through Belvoir for over 30 years !! Recently, my go to Belvoir team member has been Lucy McElvey. I am very impressed with her service, knowledge and responsiveness.

Robert · 13 April 2025

★★★★★ 5/5

Google

I recently rented a flat through Belvoir Edinburgh and the experience has been very pleasant. Everything went smoothly and any paperwork was delivered prompty and handled efficiently. I would be happy to recommend Belvoir to anyone looking for a flat to rent in Edinburgh

Anna · 2 January 2018

★★★★★ 5/5

Google

We were very happy with our time renting under Belvoir. The staff, especially Cameron, were very helpful and quick to take action when we had issues. Thank you!PositiveResponsiveness, Quality, Professionalism

Chloe · 1 January 2022

★★★★★ 1/5

Google

Wish there was a 0 star option. Landlords beware and stay clear if you want them to do a proper job of looking after your property. Conflicting check in and check out reports, not enough inspections done and only 1/3 of the deposit back which they agreed with deposit Scotland before confirming this was ok - even though the works needed were well over the deposit amount. I then told them I was taking my rental elsewhere when the tenants gave notice and they point blank refused to make the property good. Every single point on the check out report (minus light bulbs) were tenant yet the landlord is left to fix and pay for. The staff are rude and obnoxious - when they turn up! There never seems to be any regular staff in as every time you call "they are off they will call you back". I like having one property manager and one point of contact for everything relating to your property. You wont get that here.

Caroline · 1 January 2021

★★★★★ 5/5

Google

Excellent service. Belvoir look after all my properties and I, without hesitation, would recommend this company. Their attention to detail is amazing, without any fuss they manage my properties which is so important to me as I work full time and live some distance away. As soon as my tenants give notice, Belvoir take it on board to organise everything. Tenants moved out on 24th January 2020 and amazingly new tenants are moving in this weekend. Belvoir has completed checks, sorted tenancy agreement, agreed an excellent rental income while making sure the apartment is in excellent condition for the tenants. Looking after both parties. They have sorted extra keys, sorted cleaning and painting issues, again with no trouble to myself. I have priced loads of letting agents and Belvoir are by far the best value for money as they are professional, friendly and extremely efficient. It is so important to be a responsible landlord and Belvoir keep me right in relation to deposit schemes, tenants rights and the duties as a landlord I need to keep.

Wendy · 31 March 2020

★★★★★ 4/5

Google

Efficient response to issues in the flat and regular fire and safety checks which makes me confident as a tenant that issues are dealt with swiftly and carefully. Belvoir offers friendly and useful advice.

Nessa · 10 October 2022

★★★★★ 1/5

Google

If I could give 0 stars I would. The condition of the flat at handover was unacceptable, both in terms of cleanliness and condition of inventory. It took 6 weeks to get black mould from the ceiling seen to as Belvoir ignored numerous phone calls and emails. Impossible to get anything done. Staff very rude and Belvoir were ready to take advantage of first time tenants (ie. young students). This experience was clearly not an anomaly. Avoid at all costs.

Nicola · 2 January 2020

★★★★★ 5/5

Google

Had a good experience renting from Belvoir, my property manager Cameron was always very helpful and responsive. Would recommend renting from this company.PositiveResponsiveness

RadDad · 1 January 2022

★★★★★ 1/5

Google

Unprofessional and greedy. I seriously didn't want to leave a review as I had enough with this lot. I feel I need to for the benefit of future tennents. If you find the property of your dreams and Belvoir are the agents I seriously suggest you choose a lesser property with a more reputable agent. I could write an essay on the reasons why but just look at the other reviews. That should be enough for you to look elsewhere.

Neil · 2 January 2019

★★★★★ 1/5

Google

Really poor customer service. Often don’t reply to emails or take an age to respond. Been out of the property for a month and still no deposit back or even a response to advise how to get it back. Unfair costs deducted for damages to the property( £500+ for a damaged bed which was already in poor condition, a burn mark on a carpet and removal of possesions which were left) a breakdown of these havn’t been provided yet despite numerous requests. Avoid these cowboys at all costs....

Martin · 2 January 2019

★★★★★ 1/5

Google

Very difficult to get hold of - always told the relevant person is away and they'll pass your message on, but it becomes apparent they won't. Equally difficult to get a response via email. I was with Belvoir for 3 years but many issues reported near the beginning of the tenancy were never resolved. After my lease came to an end I contacted them about the return of our deposit and no one I spoke to seemed to have a clue how to do it - they didn't take an inventory before the new tenants moved in. Eventually got Safe Deposits Scotland to talk to them directly but 20 days later they still hadn't reviewed the claim and I had call them yet again. My experience so far with a different agency has been much easier. 1 star simply due to the amount of time I have wasted trying to get hold of them.

Hayley · 2 January 2019

★★★★★ 1/5

Google

Do not trust this agency. Unprofessional, incompetent and a complete lack of customer care. They ignore your calls, don’t reply to emails and pretend to not be in the office. They are absolutely no help in emergencies- we had to go six days without heating or hot water! Our property was left in a disgusting state before we moved in which had apparently been “professionally cleaned”. This agency will only cause you stress and disappointment. Avoid at all costs.

Joanne · 2 January 2019

★★★★★ 5/5

Google

We have been eight years with Belvoir, renting, and the staff are always friendly, helpful and really quick with any response to any enquiry. I highly recommend them.

Ema · 1 January 2023

★★★★★ 1/5

Google

I had a viewing in the East Pilton the previous week, but nobody came!!!!! That's a shame and very unprofessional!!! It wasn't only me for the flat viewing, but also another man and a family with a child. We were all there at 6pm and not only Sue (the agent) wasn't there but also her mobile was switched off and we couldn't find her!! I wasted my time to view a flat, which I didn't know if I was going to like it at all as there were no photos on the website as well! very disappointed from your customer service... Next day, I have been sent an email explaining that it was an administration error by their end. I booked another viewing for 2 days later, despite the fact that I have been told before that they were fully booked for the rest of the week..!!! All of the sudden they found some space!! I confirmed the new appointment but I couldn't make it due to other arrangements. I informed them that I couldn't attend the viewing, however the agent called me at 3.10pm asking where was I!! Afterwards, I received an email from the administrator to review the flat and their services! Funny stuff!! Avoid this Extremely unorganized company.. don't mess with them, no professionals at all!!!

Dimitrios · 2 January 2018

★★★★★ 1/5

Google

Bad service from the start, emails are ignored, cheeky voicemales after complaining generally awful. So far The flats had a leak that took 4 weeks and me complaining to my letting managers boss to fix. The windows are drafty and we had so much hassle getting someone out who made them worse, at the end up I bought insulation tape myself to keep the heat in. The flats got peeling paint on the ceiling and nicotine stains all over the walks, Asked for it to be decorated and was told it was rented as seen and to discuss further later on the year, after 6 months and constantly getting emails ignored the landlord agreed to have this done. I've sent 2 emails to my letting manager this week both ignored as usual. I sent one to her boss that's been ignored to. All I water was an update. I would not recommend anyone rents from them as it's a constant battle to get anything done. I actually think it's one of the worst letting agents I've ever dealt with.

Andrew · 2 January 2017

★★★★★ 1/5

Google

very bad experience with them. The property manager is very unhelpful. Never say anything and whenever we sent a complaint always replied with one line 'it is your responsibility', when it is their responsibility it takes ages to be replied and required repeated phone call to get it done. At the end of our tenancy, the property manager 'disappear' and when we made a complaint we only get 'the property manager for your place is no longer working here' line. And we were charged a lot of money for the cleaning even though we cleaned before we leave the property Awesome

Krisna · 2 January 2017

★★★★★ 1/5

Google

Do not go with this letting agency. Their staff are very rude and unhelpful. I have been with them (previously under Ryden Lettings) for over 3 years and they provide a consistently awful service. The only reason I have stayed is because it happens that my flat is good value for money. I made a formal complaint to their CEO which was ignored after being without heating in one half of the house for over a month at winter - they blamed this on the contractors even though it is their responsibility to ensure the contractors turn up! Another time I requested a shutter was fixed - the contractor who turned up did the shoddiest job, didn't fix it and damaged the wood and paint, so made it worse. They hire the worst maintenance crews who are clearly just the cheapest. Rude, unhelpful, thoroughly awful service I don't know how they are still in business.

Sophie · 2 January 2017

★★★★★ 1/5

Google

STAY AWAY. Really bad service from the start. If you get a flat with any outstanding issues don't even try solving them out. I have been a tenant for 8 months, started from the property manager, when up to his line manager and then escalated to the boss, with of course no response and no actions. If you do the mistake to get a tenancy with them be aware for property manager with the initials JR. The guy is characterized by one word and that is unprofessional,; will never reply to your emails or phone calls, he must have said to receptionist to tell he is always away, and they will ask you to leave a message which he will never reply. Last but not least, I have taken action to resolve some of the issues of the flat with my own costs (as I was fed up) and on my exit the flat was cleaner that ever been before. The thank you from JR is charging me 40 pounds for cleaning services which I don't even bother discussing for as my deposit will not be release until 2017 sometime. JUST STAY AWAY. Thank you for your non - existing services BELVOIR.

Chris · 2 January 2017

★★★★★ 1/5

allAgents

I phoned the office having

I phoned the office having just moved out of a rented flat with Belvoir with the hope that they could pass on my details to the current tenants, as some very important post was to be delivered which I could not change the address for. Whilst I now understand this is not something that should be asked of new tenants, I found the advisor to be very rude and unhelpful in this situation. It may not be possible to complete a task for a customer, but you should at least address them with a polite manner.

Rachel · 7 October 2015

★★★★★ 1/5

Google

Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

WITCHZARD · 22 February 2021

★★★★★ 1/5

Google

Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

ALBA · 20 February 2021

★★★★★ 1/5

Google

Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

Camo · 7 February 2021