Belvoir Edinburgh reviews

★★★★★ 5/5

Google

Great service and exceptional personal touch, every email and phone call returned, also Belvoir was able to advice the best strategy in this very demanding sector , special mention to Sophie Strand and Malin

Giuseppe · 7 September 2024

★★★★★ 1/5

Google

Avoid this agency at all costs! I have had nothing but problems with them. They refused to inspect the flat i was renting before I moved in, which consequently meant that the flat was unclean when I moved in. When we contacted them they refused to come and inspect the flat and ignored our phone calls and emails (one time I rung them 15 times in a day and still could not get through to anyone). I cannot express how unhelpful and unresponsive they have been. Between us, we have 16 years experience renting flats in Edinburgh and we have never ever experienced service as terrible as Belvoir's.

Rachel · 2 January 2018

★★★★★ 4/5

Google

Rented a flat through Belvoir for 6 months last year and didn't really have any major issues with them and the staff I dealt with were always good to talk to. Flat was clean on arrival and most of my emails were answered quickly although it take them a while to fix the tap in the kitchen which was loose. Prior to exiting the flat I was always kept well informed of when someone was coming to view the property and I got almost all of my deposit back as well which was good although the initial deposit was quite sizeable (more than one months rent). I'd be happy enough to rent through them again.

Andrew · 1 April 2016

★★★★★ 5/5

Google

Just like to say that Zoe Thomson is a credit to your organisation. Always very prompt, courteous and helpful. Means a lot as a tenant that you feel valued and respected. Thanks Zoe!

Alasdair · 1 January 2022

★★★★★ 5/5

Google

Katy devlin at belvoir Edinburgh took on a major issue with my sewage and went to bat for me. She managed miracles at christmas finding tradesmen to make temporary fixes and … More

Emma · 5 July 2024

★★★★★ 1/5

Google

Like others in this review section I felt Belvoir is taking advantage of tenants by charging un-justified amounts of money from the deposit after the tenancy finished. In our case items from the inventory where missing and I understand that we had to pay compensation. However, they initially put forward a ridiculous amount of money. We challenged there claims and the value came significantly down. I would like to add that the agency was aware that we just relocated due to having a child and still tried to take advantage of that situation.

Herr · 6 July 2024

★★★★★ 5/5

Google

We recently completed a six month rental of a flatted property in Canonmills Edinburgh with Belvoir as letting agent. We found Belvoir efficient and professional in dealing with all aspects of our tenancy and any issues raised by us were swiftly and effectively dealt with by the Property Manager, John Rutherford. All in all a very pleasant experience and we would recommend the company to anyone looking for a trustworthy and reliable agent.

David · 2 January 2017

★★★★★ 5/5

Google

I recently moved out of a flat I rented with Belvoir for almost two years. Over that time, the two or three issues that arose were dealt with promptly and efficiently. Everyone I was in contact with from my property manager, John, to maintenance was helpful and professional. Check out was efficient and deposit-return processed really quickly which was greatly appreciated. I would recommend to anyone looking to rent in Edinburgh.

Michael · 1 April 2018

★★★★★ 5/5

Google

The team at Belvoir are fantastic. Excellent advice and communication delivered by a friendly knowledgeable team here in Edinburgh.

Celsius · 1 January 2023

★★★★★ 2/5

Google

Staff nice but pretty useless at getting back with support needs. Kitchen door fell apart and left unattended, bed broke and replaced with one that was almost falling appart from the start. We left and they landed us with a bill for cleaning even though it was cleaned to a higher standard than when we moved in. We would not recommend or use again in the future.

Gavin · 1 January 2023

★★★★★ 5/5

Google

Very helpful with getting me settled in, would recommend to anyone moving into Edinburgh!

Alejandro · 1 January 2023

★★★★★ 3/5

Google

The email and booking system for this letting agency is incredibly unfair. When an appointment becomes available, the whole waitlist is emailed - no matter what time it is. So if it’s at 1am in the morning and you miss it because you’re asleep, you don’t have a chance. Andrew is on it though - in terms of contact.

JD · 2 January 2020

★★★★★ 5/5

Google

My wife and I got our property using Belvoir Edinburgh. We found the staff to be very friendly and helpful, issues were dealt with quickly and effectively. They even let us park an extra car in their backyard temporarily when we were moving in! I would highly recommend Belvoir if looking to rent in the Edinburgh area

John · 2 January 2019

★★★★★ 5/5

Google

I have been a Belvoir customer for a great number of years. In that time they have been extremely consistent, detail oriented and helpful in providing good service and answering any questions I have. It is a pleasure to use Belvoir's services as I am many miles away from my rental property.

Bob · 1 January 2023

★★★★★ 5/5

Google

We are currently in the process of renting a property run by Belvoir Edinburgh. We have received nothing but great service from Belvoir Edinburgh so far and wanted to give specifically a shout out to Rebecca McKellar, Lisa Conquer and Zoe … More

Christina · 6 December 2021

★★★★★ 5/5

Google

Great experience as a tenant with Belvoir. Zoe was our case manager. She was very quick at fixing any issues we brought up and we had a fair agreement about return of deposit. We always got a quick response to any queries.

Ruben · 1 January 2022

★★★★★ 1/5

Google

This letting agency is the worst! We have never experience an end of tenancy worst than this! First of all, we've rented the property for almost 2 years and we already had an inspection last year and the property was spotless. We had the same inspection this year and the date they proposed didn't work for us because we were on holiday. We asked to postpone it to the week after and they threatened us to use the keys without our consent to carry out the inspection! We needed to call them and sort the date out and this is something that never happened to us! Secondly, we paid for the gardener and a cleaning agency before leaving the property (we paid £330 for the property to be cleaned!) and they are now forcing us to pay another £120 for the cleaning again!!!! We then agreed that we would only pay £102 of the £120 (which I completely feel it was unfair), they then sent us an email to get our acceptance to this fee only for then to reply that we needed to pay the full £120 and took our previous email as acceptance!!! I am absolutely appalled by this unfair treatment and I'm now raising a complaint with the Property Ombudsman and also started to reclaim the full deposit back on SafeScotland. I really advise you to look for another agent if you're still deciding between 2 properties to rent. We always received full deposits back and after over 10 days of leaving the property we still haven't seen our money!

Laira · 1 January 2023

★★★★★ 1/5

Google

Belvoir managed 3 of my properties in Edinburgh for over 20 years. I have now moved all three away. Rest assured to all the tenants who have given one star feedback below the experience for the landlord is also not much better. Belvoir are … More

Iain · 7 December 2019

★★★★★ 5/5

Google

I have rented my property through Belvoir for over 30 years !! Recently, my go to Belvoir team member has been Lucy McElvey. I am very impressed with her service, knowledge and responsiveness.

Robert · 13 April 2025

★★★★★ 5/5

Google

I am pleased with my experience with Belvoir. Some works were carried out before my move-in to improve water storage and safety, and I appreciated it. Some small touches were also appreciated, such as the welcome pack and the extra keys … More

Davide · 6 December 2022

★★★★★ 5/5

Google

Have been letting my property with this agent for 14 years. In this time I've found them to be exceptionally helpful in all aspects of management of the property, up to and including a complete bathroom renovation and temporary relocation … More

Fergal · 6 December 2022

★★★★★ 5/5

Google

I recently rented a flat through Belvoir Edinburgh and the experience has been very pleasant. Everything went smoothly and any paperwork was delivered prompty and handled efficiently. I would be happy to recommend Belvoir to anyone looking for a flat to rent in Edinburgh

Anna · 2 January 2018

★★★★★ 5/5

Google

We were very happy with our time renting under Belvoir. The staff, especially Cameron, were very helpful and quick to take action when we had issues. Thank you!PositiveResponsiveness, Quality, Professionalism

Chloe · 1 January 2022

★★★★★ 1/5

Google

Wish there was a 0 star option. Landlords beware and stay clear if you want them to do a proper job of looking after your property. Conflicting check in and check out reports, not enough inspections done and only 1/3 of the deposit back which they agreed with deposit Scotland before confirming this was ok - even though the works needed were well over the deposit amount. I then told them I was taking my rental elsewhere when the tenants gave notice and they point blank refused to make the property good. Every single point on the check out report (minus light bulbs) were tenant yet the landlord is left to fix and pay for. The staff are rude and obnoxious - when they turn up! There never seems to be any regular staff in as every time you call "they are off they will call you back". I like having one property manager and one point of contact for everything relating to your property. You wont get that here.

Caroline · 1 January 2021