Belvoir Edinburgh reviews

★★★★★ 5/5

Google

Had an excellent experience renting through Belvoir Edinburgh. The whole process, from the initial reference checks to the handover of keys, was smooth, efficient, and completely hassle-free. Any queries I had were responded to quickly and clearly, and the support provided throughout made moving into the property stress-free. On the day of the move, the property was clean, which made settling in much easier and more comfortable. A special mention goes to Lucy McKelvey, whose exceptional support and professionalism stood out at every stage. She was always approachable, responsive, and proactive in ensuring everything went smoothly. Her guidance and assistance made the entire process a really positive experience. I would highly recommend Belvoir Edinburgh to anyone looking for a reliable and supportive letting agent.

Abinesh · 4 September 2025

★★★★★ 5/5

Google

Lucy has been fantastic in my dealings with her over the past few weeks in a flat-letting case. Her communications are always clear & prompt, and she follows through on everything she promises. Lucy's efficiency & effectiveness are now the new benchmark I will evaluate Belvoir on; she has set a new high bar, and long may it continue to remain this high!

Joseph · 17 October 2025

★★★★★ 5/5

Google

I used Belvoir to rent my property out for five months whilst I went travelling and I was so impressed and happy with every single staff member I came into contact with, special thanks to Sophie and Katy for finding tenants even though it was a short let and the amazing communication I experienced throughout and the support given by Katy when the tenants proved to be challenging at times was very much appreciated, thank you Katy for your professionalism, your patience, your unwavering support and your excellent communication skills, If I rent my flat out again I want you to look after it for me, I trust you 100%!

Lynsey · 7 September 2024

★★★★★ 5/5

Google

I contacted Belvoir Edinburgh for some advice on renting my property out as I was unsure of all that was required for the process. From the get-go they were warm, knowledgeable and professional. I also found they could not do enough for me, but were not bombastic like some agents can be. I would highly recommend them to be honest, I totally trust them and felt in safe hands throughout.

Thrive · 31 March 2023

★★★★★ 5/5

Google

I recently changed my letting agent to Belvoir as I was unhappy with service from previous agent. I was very impressed with the way Belvoir handled the changeover. I worked with Olivia-Jean Dobbie on this process. I found that she was very helpful, enthusiastic and motivated. I felt sure that I had made the right decision to change. My flat was re-let in a timely fashion and I am very satisfied

David · 1 January 2023

★★★★★ 5/5

Google

Katy devlin at belvoir Edinburgh took on a major issue with my sewage and went to bat for me. She managed miracles at christmas finding tradesmen to make temporary fixes and spent 6 months getting it right for me dealing with scotish water, environmental health and the counci. All while keeping me informed with every step and all the while dealing with my melt downs. Im not sure anyone else could of pulled it off. She has persistence, patience and is completely the professional. Thank you Katy!!!

Emma · 4 July 2024

★★★★★ 5/5

Google

I was lucky enough to be allocated Sophie Strand as my estate agent. I had a very positive experience and was afforded a very personal service. Sophie was friendly but professional. I felt that every step of my journey to selling my property, Sophie treated me, as if I was the only client at Belvoir. She knew my situation and property, I never had to remind her, she just remembered. A very personable estate agent.

Sheila · 4 September 2024

★★★★★ 1/5

Google

Worst letting experience I’ve ever had. They ignored a mouse infestation, failed to change locks, and then tried to charge me nearly £300 for dust while ignoring serious damage I had to board up. Dishonest, disrespectful, and extremely stressful, avoid if you can.NegativeResponsiveness, Quality, Professionalism, Value

Nadine · 25 November 2025

★★★★★ 5/5

Google

Nathan was so helpful as we navigated this new process. We are American and have not rented in the UK before - and he was great at explaining what we needed, answering our (many) questions, and providing support during the process.

T · 14 May 2025

★★★★★ 5/5

Google

I sold a property in Edinburgh through Belvoir in July 2022 and could not have been happier with the experience. From helping arrange the Home Report, producing fantastic marketing materials, communicating viewing appointments through to accepting an amazing offer significantly over Home Report value, everything went so smoothly. Special mention is required for Malcolm Barrett - he and his team went above and beyond - a great bunch of hard working, easy to deal with people, whom I would thoroughly recommend contacting if you’re looking to secure the best price for your property.

Don · 31 March 2023

★★★★★ 4/5

Google

It is true that this has been the best letting agency experience we have had in Edinburgh, a part from some emails falling through the cracks and needing to phone to get things sorted, once contact has been made a satisfyingly prompt resolution has always been given by belvoir.

Julia · 1 January 2023

★★★★★ 5/5

Google

This is a recommendation for the services of Belvoir! Edinburgh in selling my Marchmont property over the last few weeks. I can't rate them highly enough. Specific mention needs to be made of Malcolm Barrett who guided me through the process from start to finish. He was friendly, professional, detailed and thorough. Their service is excellent and I highly recommend working with them. Ian.

Ian · 27 February 2024

★★★★★ 5/5

Google

Our Experience of Belvoir over the course of the last three years has been very positive. Despite a churn of staff that we would naturally expect to see in the industry, the colleagues that we dealt with on an ongoing basis were both responsive and I would recommend Belvoir to anyone living locally or looking to move to Edinburgh for the first time.

Oliver · 27 February 2024

★★★★★ 5/5

Google

Among the vast array of Edinburgh letting agents, this one is a real gem. I should know, I've been in contact with most of them. Not only were they incredibly accommodating (and patient) from my very first viewing, thay also assigned me a property manager that was friendly, knowledgeable and easy to get hold of. Their repairs system is unrivalled; they've in recent times implemented the use of a platform that's easy to navigate, in the event that you need something to be fixed in your accommodation. Although that doesn't mean that your property manager won't help if you reach out to them by mistake. I've just moved out, and Lisa and her colleagues made the whole process super smooth for me. That can't have been easy during the current restrictions. Should I ever need rented accommodation in Edinburgh again, Belvoir will be the agent for me, as they care about their tenants. Thank you!

Hilde · 31 March 2022

★★★★★ 5/5

Google

I have been customer of Belvoir for almost three years. The quality of the service has improved very much during last one and a half year because of the new system they have in place for repair, technical intervention, furniture substitution, etc. This online system is easy to follow and to complete and it is a guarantee for a quick intervention. You are usually called the day after completing the form. We unfortunately had loads of misunderstandings with our washing machine but the problem was always solved in the following days. We also had our shower plate replaced without too much fuss, as well as our former-very-wobbly coffee table. The new system is very good, as well the customer service. The letting agents are always very keen to help, reliable and understanding. We have received an eviction notice by our landlord at the beginning of this year and the agency, in particular Zoe Thomson, was always very kind and helping throughout the whole process. She has always been understanding and keen on helping us to find a solution. Unfortunately we have to move to another city, but she kept helping us providing references for the new flat. I already said this to her personally and I repeat it again here: it is very comforting to have such professionals on your side when life strikes hard. It would have been much worst without her and the agency support. Professionality and kindness. Thanks :) ps: sorry for my written EnglishPositiveResponsiveness, Quality, Professionalism, Value

Valentina · 1 January 2022

★★★★★ 5/5

Google

Positive: Professionalism, Quality, Responsiveness, Value Great experience as a tenant with Belvoir. We would recommend Belvoir! Thanks to Charlyn Carmelo and Zoe Thomson for the quick response to any queries we had. They are courteous and helpful.

Tushar · 1 January 2023

★★★★★ 1/5

Google

Worst agency I have ever had the misfortune to rent with. Landlords be careful as I am aware that the tenants prior to my move in had completely wrecked the place leaving the landlord out of pocket and very stressed with multiple people living in the 2 bed property. Issues were raised upon move in of the flat being unclean, dead bugs in the carpets, the couch covered in animal hair to name a few. These complaints were met with stonewalling and for months they put up the defence that they could not reach the landlord. Four weeks went by without hearing a word from them despite effort being made to try and reach out to them, it wasn't until they were threatened with legal action that the general manager finally reached out. Will never rent with them again and would warn potential tenants to stay well clear.

Abbie · 1 January 2021

★★★★★ 1/5

Google

Good service and Belvoir do not belong in the same sentence together. We've had two years of terrible service from them, and only once we threatened to take further action, did we start seeing results - unfortunately too late. There is one shining star at Belvoir, namely Lorraine, who tried her best to assist us, but we already incurred too much damage. We rented a property that had a damp issue from the start - nothing was done about this. Engineers twice recommended to replace the shower - nothing was done. It is so bad that it caused mould on our mattress!!! It started affecting our health. We complained about a fish and carpet beetle issue which was in the property before we moved in, and Belvoir recommended that we use cinnamon and citrus peels. Eighteen months later, they finally sent out pest control but not before we already had losses in clothes and further damage to the carpets. I could continue with the list of issues we experienced, but I'll run out of space. I would NOT recommend using Belvoir as agents.

Mariska · 1 January 2021

★★★★★ 1/5

Google

tenants of belvoir flooded my bedroom 3 weeks ago it has happened before and owner of flat helped me redecorate no bad feelings just inconvenience now as i have no contents insurance belvoir have said no help or compensation will be given they flooded me but will not help disgusted by their attitude cameron who came to my flat just kept saying thats not how things work showed no id was scruffy i have been in touch with my lawyers and we hope to take you to small claims court this company are rogues lost my carpets ceiling redecoration the young cuople who rent the flat flooded me at 6.23 in the morning hot water straight on my head and they could not care less fire brigade and electrician had to be called i,ve been treated so unfairly by these clowns gutted in leith mike sweeney

Mike · 1 January 2023

★★★★★ 5/5

Google

I rented a flat through Belvoir for two years, it was a very positive experience. Any issues were very quickly sorted. Belvoir responded efficiently to emails/phone calls, and through the letting agency I had access to discounts from shops as well as prize draws every month, which was a novelty for me when it comes to letting agencies. In addition, they provided a web portal to report any issues with the flat, which again they responded to rapidly. All in all, my experience with Belvoir was excellent from viewing to renting and end the tenancy. I thank them for making my tenancy very stress free and enjoyable!

Pieter · 1 January 2023

★★★★★ 1/5

Google

I cannot advise against taking up a tenancy with Belvoir enough. The Edinburgh office is disorganised, uncaring and exploitative of their tenants. They will make every effort to avoid essential repairs and take days to reply to emails and phoning them is no better. It took over 5 months to eventually get them to carry out essential work and even then this only happened due to the mention of court action. Especially to students or first time letters I genuinely cannot express how much they will try and take advantage of you.

Suzanna · 2 January 2020

★★★★★ 5/5

Google

Definitely recommend Belvoir! They have been incredibly supportive, helpful and professional throughout my time renting through them. If I ever move back to Edinburgh, I will be sure to contact them. Thanks again for everything, Cameron.PositiveResponsiveness, Quality, Professionalism, Value

Hana · 1 January 2022

★★★★★ 5/5

Google

Been with them for eight years and cannot be more helpful or friendly.My central heating broke down in the middle of " Beast of the East" storm and couldn't believe when I phoned the helpline to actually get someone.The Property Manager, Susan, went beyond the call of duty to ensure that I got an Emergency Plumber to me.They actually care and help you when it matters.That is a sign a of a very good, professional Letting Company in my humble opinion.Highly recommend.

Andy · 2 January 2019

★★★★★ 5/5

Google

During the past 12 years during which my family and I have resided in this wonderful city , Belvoir Edinburgh is the third letting agency with which we have dealt -- and , by far, the best. Our experience with Belvoir Edinburgh has consistently been positive and appreciated. We have found the 'team' to be friendly, efficient, and even-handed in balancing the interests of owner and tenant. They have often exceeded our expectations by 'going the extra mile' to be helpful and accommodating. We unreservedly recommend Belvoir Edinburgh to owners and tenants alike.

JPSher · 2 January 2019