Albany Lettings Edinburgh reviews

★★★★★ 5/5

Google

I had a great experience today viewing a flat in Polwarth area, I was early but that was no problem, and was given answers to all my questions there and then. The follow up email landed before I had even gott home ! Many thanks

Peter · 18 January 2024

★★★★★ 5/5

Google

I'm a landlord and switched to Albany a bit less than a year ago after a rather disappointing experience with another letting agent. The staff at Albany have always been very professional and never fail to act quickly on any issues. So far so good!

Lina · 18 January 2024

★★★★★ 5/5

Google

After a few initial issues, we had an extremely satisfying time dealing with various members of Albany staff (Stephen and Dee) who made our experience very smooth and professional. Highly recommend Albany if they continue their excellent services!

Harry · 17 June 2021

★★★★★ 5/5

Google

We have used ACE Property Management over the last 5 years to rent our flat and the service to date has been exceptional. They provide a highly professional service and handle all our landlords requirements which makes letting our flat out a simple process. If we ever require any maintenance or out of the ordinary requests from tenants then they always co-ordinate fully with ourselves and have any items addressed within a short period of time. Highly recommended for leasing agents.

Jonathan · 11 January 2016

★★★★★ 5/5

Google

The staff were friendly, welcoming, informative and accommodating. All our questions were answered clearly and thoroughly and we had the freedom to view the property in our own time, without feeling rushed through the process.

Francesca · 25 July 2024

★★★★★ 5/5

Google

Good viewing, thank you Bethany.

Matthew · 17 June 2023

★★★★★ 5/5

Google

Very appreciative of the fact I couldn’t attend my viewing and allowed my friends to go on my behalf. Lovely letting agent and kept me very updated with the whole process. They don’t just choose tenants based on money but on personality and suitability which I love. Will definitely be recommending to everyone.

Jessica · 17 June 2023

★★★★★ 5/5

Google

We’ve had a great experience with Albany Lettings, very fast to respond to any emails or enquiries with informative responses. We recently had a viewing with Bruce who was friendly and able to answer any questions we had about the property. We would definitely recommend them to anybody looking to move in Edinburgh.

Darcy · 17 June 2023

★★★★★ 2/5

Google

My boyfriend and I were looking to rent a property without viewing it first (not ideal but we had our reasons why) from Albany Lettings. The first TWO people we spoke to, on separate occasions were nice and understanding about blind renting and the contract would be sent by email the same day...however clearly they were not well informed as we were contacted later on as apparently the company have policies on blind renting NOT mentioned before. When we rang up to ask advice about what we could do and if we can have copies of the this policy, they couldn't give us a copy and we were met with contradictions all the way with a woman who felt the need to blame us about their mistake of not informing us on the policy. The woman said the policy of blind renting was in because there was law which states if we haven’t viewed the property we would be allowed to pull out of the contract leaving the landlord out of pocket. (However apparently they would do us a favour and allow a friend to look at it......I thought the law stated WE had to view it??) After asking her where we could find this information on this law she mentioned we might find it at Shelter, who we contacted and they informed us there was no such law (just not advisable). The main point is: Yes, a few members of staff were amicable but did not know anything about the company, the law and any policies and could not help. The staff who were more experienced and could offer you the correct advice had clearly forgotten customer service and it angers me to know they can get away with making up policies and lies when we are already in the difficult situation of not being able to view the property. Please read other reviews and you will see this is a company which cannot be trusted.

Louise · 19 June 2014

★★★★★ 5/5

Google

I leased a flat through ACE for almost two and half year. I can describe ACE as a very good property agency with professional approach to customers. I found the Ace's staff very helpful who quickly deal with any issues arising. When I asked them to pain the flat, in order to refresh it, it took just two weeks for job to be done. I had never had any problems with ACE from very begin to the end of my tenancy. The deposit had been repaid to me almost immediately after I handed over the flat to them. I recommend ACE to anyone who is looking for a place to live.

Mark · 11 January 2014

★★★★★ 5/5

Google

Very grateful with the team at Albany Lettings for all the support and great service along the past 4 years but especially during these tough months of the pandemic. Highly recommended!PositiveProfessionalism

Alexandra · 17 June 2022

★★★★★ 5/5

Google

I have been a landlord with Albany for many years and like other reviewers feel the service has improved since the company changed hands. Transparent and professional communication throughout. Thank you!

Laura · 17 June 2022

★★★★★ 2/5

Google

After being told the wrong time for the flat viewing, then discovering the current tenants hadn't been given notice that there was going to be a viewing, we finally got to see a flat we had liked. I liked the flat so they sent me the forms to sign. They were asking for referencing fees which is apparently legal since they offer a fee do-it-yourself option. I said I'd like to do it myself for free but asked how I would go about doing a credit check. The woman replied aggressively saying "That's for you to work out on your own!!!!! If you paid our fees you wouldn't have to!!!!" I immediately changed my mind about the flat saying "okay, I don't think I'm going to take this flat" to which the woman said something along the lines of "Well that's your choice, isn't it?!!" Alabny are RUDE and UNRELIABLE!!

Anna · 19 June 2013

★★★★★ 5/5

Google

It was very nice..the reminder was very helpful and she was very welcoming and well explanatory

Raina · 20 October 2023

★★★★★ 4/5

Google

It was good to see the flat. Looks like it will be a very nice flat once it gets furnished

Lloyd · 17 June 2023

★★★★★ 5/5

Google

Very kind and professional. And the whole booking process and follow up process was Excellent. I Loved the property too.

Alireza · 17 June 2023

★★★★★ 5/5

Google

Very responsive and efficient. Good at keeping you up to date with flats and answering any questions you have. After struggling with finding a flat to rent for some time, Albany lettings has been the most helpful and reliable agency we have come across. Would recommend and use them in the future

Megan · 17 June 2023

★★★★★ 5/5

Google

Louise has looked after us during the application process and has been a huge help. Quick to respond to any of our queries and very friendly throughout. Would highly recommend.

Coll · 17 June 2022

★★★★★ 5/5

Google

We had a wonderful experience with Ace Property Management. For the year + Tenancy experience with them, our limited issues were promptly resolved and they ensured a smooth and seamless end of Tenancy arrangement. We appreciate Jess and Team for their efficiency.

Allan · 13 February 2024

★★★★★ 5/5

Google

Thanks so much for the viewing, very informative, friendly and professional. Any questions I had were answered.

Douglas · 21 August 2023

★★★★★ 4/5

Google

I really liked the way they handled business. Martin, who showed me around the property, was amazing and very accommodating. Looking forward to renting with you in the future.

Celine · 25 September 2024

★★★★★ 5/5

Google

Very friendly and helpful staff. We are very grateful for the team who showed their support consistently and made the process so easy. Would highly recommend! :)PositiveResponsiveness, Quality, Professionalism

Maria · 17 June 2022

★★★★★ 5/5

Google

Nicola at Albany Lettings is great to deal with. Quick to solve problems which makes working with them so easy. Would recommend Albany Lettings to any long term landlord.

David · 17 June 2022

★★★★★ 5/5

Google

Had a pleasant viewing experience at Albany Lettings. Jock the letting agent was welcoming and helpful. I really liked the property and alongside the warm hospitality it was a simple decision to apply for the flat.

Greg · 17 May 2024