5/5
GoogleWe were very happy with the speed that they replied to all of our enquiries and requests. Thanks to Meaghan we settled to our new home really fast!!!
Trusted Agent profile · Edinburgh
Albany Lettings Edinburgh reviews
★★★★★
960 reviews across 2 platforms
168 Bruntsfield Place, Edinburgh, EH10 4ER
Part of Albany Lettings, see every office.
Albany Lettings's office in Edinburgh, at 168 Bruntsfield Place, is rated 4.9 out of 5 across 960 reviews on two platforms, including 957 Google reviews rated 4.9.
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Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleHi, i had a viewing this afternoon and can honestly say how impressed i was with our agent showing us around. He was very detailed in the flat and was great and answering all of our questions. Couldn’t recommend him enough.
5/5
GoogleShaun showed me around a lovely Bruntsfield property with real confidence and knowledge. He was very attentive and made sure to communicate their processes, encouraging questions and further clarity. I’d recommend Albany lettings if you want a process of transparency, thoughtfulness, and genuine care.
5/5
GoogleI was a tenant/rented with ACE Property for 4 years and had a wonderful experience with them. They were always very attentive, professional and reliable from the start to the end of the lease, promptly responding to any flat repairs or lease advice we needed. Would definitely recommend.
5/5
GoogleExcellent service. Efficient and good response time. We are abroad and needed an agency that we could trust with everything.
Agent replied · 16 June 2024
Thank you Roy! We are thrilled to hear of your trust in us!
5/5
GoogleWe were shown around a property by Bruce who had great knowledge of the property and was able to answer any questions we had, he was very friendly and made us feel welcome as soon as we walked in the door! Our viewing experience here was so much better than previous viewings we have had with other agencies.
5/5
GoogleAlbany managed my property for 12 years while I lived abroad. They provided a reliable, prompt, professional service and great value for money in my opinion. I always felt that my property and my tenants were in safe hands. I would highly recommend to other landlords.
5/5
GoogleFlorence was really friendly and helpful, answering all our questions, and making sure we had all the info on the flat.
5/5
GoogleI found Dee to be profesisonal, communicative and understanding in our application process. She made the process straightforward, and kept me in the loop of all developments. You couldn't ask more from an agent and agency.PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Thanks Anton, we hope you're settling in well in your new flat🏡 …
5/5
GoogleFlorence, was very helpful in arranging a viewing for a property my partner and I were interested in, going the extra mile to check additional details prior to out viewing to check our suitability. Polite and professional!
Agent replied · 16 June 2024
Thanks Rory- Florence passes on her thanks for taking the time to leave your review!
5/5
GoogleThe best letting agents that my partner and I have ever used. They found us a lovely flat and were always attentive whenever we had problems/ issues. I would recommend to anybody in Edinburgh.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Hi Tad Thank you, very happy to hear you would recommend us. -Daniel
5/5
GoogleMy partner and I were shown a flat by Bethany yesterday it was very professional and friendly we had a lovely time.
Agent replied · 16 June 2024
Thank you Saul! Lovely to hear this
5/5
GoogleI went for a viewing at one of the properties in Morningside and was shown around by Jock. He was very helpful and informative, friendly and professional. He made me feel at ease throughout the viewing and answered any questions I had. Thank you!
5/5
GoogleOur experience working with Louise at Albany Lettings was great- she was communicative and helped us get in touch with the landlord for the flat we viewed. She was really personable and I enjoyed our chats and appreciate all the help she provided!
Agent replied · 16 June 2024
Hi Chiara, we're so delighted to receive this review! Louise is thrilled to hear of your feedback and has been happy to help. We understand you're hoping to take one of our properties and wish you all the best with the progress.
5/5
GoogleI had a great experience in my flat viewing yesterday with the Albany letting agent Holly. She was helpful in answering all my questions and was generally really warm and friendly. This made the flat viewing a lovely experience overall.
1/5
GoogleVery poor service - not recommended to landlords/tenants The consultant I've dealt with (Marcus) did not respond to my enquiry for booking a viewing, instead he "replied" with an email asking back for our personal info, ignoring our question about viewing the property with our suggested dates/times. I provided all our info as requested. However, I had to follow up myself (with email and phone calls!) to finally arrange an appointment after having waited 2 days for him to contact us. During our call he showed no flexibility or willingness whatsoever to accommodate a suitable time/date for the viewing, which lead us to withdraw our interest in the property.
5/5
GoogleGood showing, very swiftly organised and a nice man who showed me round and answered my questions. The property was clean and as the photos described.
Agent replied · 16 June 2024
Thank you Georgia for the review, Daniel was delighted to hear the positive feedback
5/5
GoogleWe have been a contractor with Albany Lettings for over three years and they have been great to work with from the word go. Very prompt, very professional and quick to resolve any challenges 👍PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Thanks for your feedback Aaron, great to be working with you and hope to continue our great working relationship.
5/5
GoogleReally friendly team, they're always happy to help when I give them a call and respond quickly over e-mail as well! I managed to get a viewing easily and the application process is very straight forward.
Agent replied · 16 June 2024
Thanks Samira- we're so happy that you've had an excellent experience.
5/5
GoogleWe had a good experience with them in terms of communication and booking a viewing. Quite satisfied with their service !
Agent replied · 16 June 2024
Great to hear this Amna! Thanks so much
5/5
GoogleMy partner and I have been renting a property through Albany Letting for over 4 years now. We have always found the service to be great, if ever we had an issue in the flat it was dealt with very quickly and professionally. All the staff are lovely and very helpful. I would highly recommend giving them a go if you are looking to move.PositiveResponsiveness, Professionalism
5/5
GoogleHad a viewing yesterday with Holly. She was very accommodating and knowledgeable about the property, being able to answer any and all of my questions. She was also very friendly and lovely to chat to!
5/5
GoogleGreat viewing experience, Finn was both nice and professional. Albany Lettings was quick to respond and good with communication
5/5
GoogleI had a wonderful experience viewing a property, in Fauldburn, with Florence Cairns at Albany Lettings. She was punctual (as I was a little rushed to get a connecting train this was fantastic) and she was extremely helpful and friendly. Thank you, Florence, for making the experience a pleasure. I would recommend her as an agent to anyone in Edinburgh looking for a happy, helpful letting agent.
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Tell us what you need and we'll put you in touch. Albany Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
