Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis place has high review sores as they request a review in order to secure a property to rent. My least favourite agency I rented with.
Ruairi · 20 October 2023
Agent replied · 16 June 2024
Hi Ruari, thanks for your feedback. Whilst we do ask for reviews of our service, what you outline is not the case. Our application process is every applicant is given equal opportunity to apply for properties and after any interested party have viewed a property, if they wish to be considered, it is then the landlord decision on who they wish to proceed with.
We understand you had a difficult tenancy with us. We are happy to discuss more over the phone with you if you wish to give us a call on 0131 229 3999. I'm aware we didn't have an opportunity to speak to you in person at the end of your tenancy as you had your keys handed back in by a friend. Any questions please ask for Nicola, Branch Manager, thank you.
★★★★★ 5/5
GoogleWe had a great experience with Albany Lettings when we were looking to move into a new place. Contact was quick and straightforward, and the whole process was very smooth.PositiveResponsiveness, Professionalism
Rory · 17 June 2021
★★★★★ 5/5
GoogleBethany was very welcoming and answered all my questions professionally clearly very knowledgeable.
Andrew · 22 July 2023
★★★★★ 5/5
GoogleI enjoyed viewing the apartment yesterday, all my questions was answered nicely by my kind agent and I really hope I get the apartment
Titilayo · 19 November 2023
Agent replied · 16 June 2024
Lovely to hear you enjoyed the viewing! Thank you
★★★★★ 5/5
GoogleI had a viewing with Florence who was very patient and explained very clearly the next steps. Unfortunately this time I am not renting with Albany but for sure if I will need to rent again I will contact Albany.
RC · 17 June 2022
Agent replied · 16 June 2024
Thanks so much for your review- we hope we can find you a suitable home in the near future!
★★★★★ 5/5
GoogleEveryone was very nice, fast repsonses and help. Would totaly rent again from ACE. Especially as international students there are a lot of questionmarks when first renting in a new country and ACE helped us through all of it and answered all our questions.
Laura · 12 July 2024
★★★★★ 5/5
GoogleStephen came to video our flat and I have to say I could not be more impressed if I tried. He was fast, efficient and professional and the only negative was that Stephen had to leave. What a star, Albany are very lucky to have you!
Katie · 17 June 2021
Agent replied · 16 June 2024
Thanks Katie - Stephen said it was a pleasure to meet you and would've stayed on too!!
★★★★★ 5/5
GoogleAbsolutely fantastic service. I just felt compelled to come and write a review as ACE are such utterly fantastic property managers. I had previously let my flat with them for many years before I moved back to Edinburgh and back into it myself. This morning I asked them to take my flat back onto their books and they have gone above and beyond to arrange everything for me in turbo time. Their efficiency is astounding and they are a lovely bunch to boot. Many thanks ACE.
Mairi · 9 January 2021
★★★★★ 5/5
GoogleEverything went very well at the viewing and would recommend to anyone again.
Fraser · 17 June 2023
★★★★★ 5/5
GoogleAmy was really helpful in showing me around again, and always polite! :)
David · 17 June 2023
★★★★★ 5/5
GoogleApplied for a viewing, communication was clear and fast. Bethany was really helpful!
Kimmy · 17 June 2023
★★★★★ 5/5
GoogleAmazing letting agents. We took a property with them early last year and any issues with the flat were swiftly resolved. Would definately let a property from them again!
Adam · 17 June 2023
Agent replied · 16 June 2024
Thanks so much Adam-we're delighted with the feedback!
★★★★★ 5/5
GoogleI recently had a viewing with them - great communication leading up to the viewing and very organised. Best viewing experience in Edinburgh in my past 4 years here.
Gregory · 17 June 2023
Agent replied · 16 June 2024
Thanks Gregory- what lovely feedback, we're thrilled you had a 5 * experience!
★★★★★ 5/5
GoogleCommunicated well before and after viewings. Finn was very helpful during the walkthrough. Generally seem well-organized and have a decent variety of offerings.
Matthias · 17 June 2022
★★★★★ 5/5
GoogleBethany at Albany Lettings was awesome! Super friendly, knew her stuff, and made the whole property hunting thing a breeze. She kept us in the loop, answered all our questions, and gave us the lowdown on the area. If you want a laid-back, helpful letting agent, Bethany's your go-to!
Findlay · 18 March 2024
★★★★★ 5/5
GoogleWe have been using Albany Lettings to manage our properties since 2010 and are delighted with the service provided. The way that they have managed both the tenancies and the property maintenance has been friendly, professional, efficient and really good value.PositiveResponsiveness, Quality, Professionalism, Value
Lachlan · 25 August 2021
Agent replied · 16 June 2024
Wow thank you Lachlan! We're so grateful to read your review as a long term client and we look forward to working closely with you going forward!
★★★★★ 1/5
GoogleCrooks. Gave us a flat in terrible condition then when finally when moved out, overcharged our deposit for their own mistake.
Kyle · 19 December 2023
Agent replied · 16 June 2024
Hi Kyle, we appreciate that deposit conversations might not always turn out as you wish, however clear instructions were emailed to both yourself & your roommate which were not followed, nor were we advised in advance of your plans. We appreciate there was some confusion which is why we worked to get the fee reduced for you which you accepted a while back now. If you wish to discuss more please feel free to contact me.
Many thanks, Nicola, Branch Manager
★★★★★ 5/5
GoogleHighly recommend - A very attentive agency who are on hand to help and answer any questions. With the property market at peak season, the personal touch that Albany provides stands out against other agencies where you can feel like just a number when flat searching! Both Bethany and Bruce have been a great help in our property search.
Na · 22 July 2023
★★★★★ 5/5
GoogleAmy was great. Very helpful and friendly, and answered all our questions.
ANDREW · 17 June 2023
★★★★★ 5/5
GoogleAmy was very welcoming, and very helpful, a wonderful Property Manager :)
Emma · 17 June 2023
★★★★★ 5/5
GoogleAlbany was very prompt in getting back to me to schedule a viewing and were happy to answer any questions I had during the viewing. I would work with them again in finding a property in the future
Benjamin · 17 June 2022
Agent replied · 16 June 2024
Great, glad to hear this Benjamin, happy to help anytime.
★★★★★ 5/5
GoogleHaving used Albany Lettings for over 10 years now for new tenants it has been reassuring to find the relatively new team with Louise and colleagues continuing to provide a top service - thank you :-)PositiveResponsiveness, Quality, Professionalism
Peter · 17 June 2022
Agent replied · 16 June 2024
Hi Peter
Thank you very much for the review! Very glad to hear we are living up to the Albany name and providing the best service we can.
- Daniel
★★★★★ 5/5
GoogleVery good experience, they helped me throughout during the process
Isidora · 9 September 2025
★★★★★ 5/5
GoogleIt took a while but keep up the good work in my letting
Ian · 8 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
