Trusted Agent profile · Edinburgh
★★★★★
1,230 reviews across 2 platforms
40-44 Elm Row, Edinburgh, EH7 4AH
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Edinburgh, at 40-44 Elm Row, is rated 4.4 out of 5 across 1,230 reviews on two platforms, including 47 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotI can't recommend Aberdein Considine…
I can't recommend Aberdein Considine enough!Everyone has been massively helpful and communicative during both our purchase and our sale.In particular Jamie, Kirsty, Kelsey and Kerry have all been amazing!
5/5
TrustpilotExcellent service
Both Adam and Charlie were very professional in our dealings and have no hesitation in highly recommending them
5/5
TrustpilotCampbell and Niamh both helped make the…
Campbell and Niamh both helped make the experience of selling our home easy and problem free. Their friendly and efficient approach helped me very much.
5/5
TrustpilotSale & Purchase of Properties
From our initial discussion that we had with Fiona Riddell, we felt that it was in our best interest to go with Aberdein Considine for both the sale and purchase of the respective properties. Based on a team effort (Amy, Anna, Claire, Eve, Gillian, Laura and Samantha), the sale and purchase went smoothly in a short space of time. Thanks to everyone, we are now settled into our new home and are well on to getting it the way we want it.
5/5
TrustpilotExcellent professional and customer…
Excellent professional and customer focussed service with seamless transition from sales to all the legal process which was made very easy to follow with continual feedback and attention to dealt from Jade and Melissa. Many thanks to Susan and Allison from sale inception.
5/5
TrustpilotHave dealt with many selling agents…
Have dealt with many selling agents over the years but this was by far the best choice. Professional, friendly and supportive. No time-wasting quick sale for the price I wanted. Many thanks to Stephen and the team. A stressless experience and your attention to detail I would highly recommend these guys.
5/5
TrustpilotEllen and the team have been superb…
Ellen and the team have been superb throughout the whole marketing of our property. Their clear, consistent and caring communication was a standout and we felt reassured throughout the sale of our property. I would recommend them to anyone.
5/5
TrustpilotCheerful patience
We wanted to record our thanks and appreciation for your help in buying the house in Eddleston.Returning to Britain after 30 years of living abroad in Africa and France, we found ourselves at a loss to understand both the legal requirements and the role of IT. Your patience in dealing with us and taking us through the legal and computer side of the purchase with unfailing cheerfulness helped to turn what could have been a stressful experience into instead quite enjoyable!We would certainly recommend you and Aberdein if asked.Please feel free to show this to others if you wish.Thank you very very much.
5/5
TrustpilotExcellent Service
This was a second home and therefore I don’t live in the area. I met an agent for the initial inspection and discussion and everything after that was done online. This saved me so much in travelling time etc and was so easily done. I was kept very well informed at every stage during the process and any comments or queries I had were dealt with immediately. After only five weeks I’m very happy to say the property was purchased. Happy to give top score and highly recommend all the staff I’ve worked with.
5/5
TrustpilotWe had a great experience with Aberdein…
We had a great experience with Aberdein considine. They are always very efficient and helpful which made the process of selling our home less stressful. Everything was always explained clearly to us and we were always informed of updates quickly. Would 100% recommend using Aberdein considine.
5/5
TrustpilotFriendly Service
Karen was an absolute pleasure to deal with and helped me through the whole process of selling my house. Would definitely use the services of Aberdein Considine again as they were provided a very professional service.
5/5
TrustpilotRental Property - Positive Experience
Positive experience in getting our rental property back on the market and tenant secured promptly. Thanks to Jade and the Lettings Team for their expertise, guidance, support and excellent communication during this process.
5/5
TrustpilotExceptional Service
Having dealt with the Union Street Branch Office for both buying and selling I can honestly say I have received nothing but a high standard of professional and very efficient service . A special mention to Branch Manager Nikki Hempseed and Solicitor Chris Comfort for their guidance and expertise .
5/5
TrustpilotGood Experience
It’s the one stop shop which takes a lot of hassle out of the buying/selling process. All the staff are great. Everything went smoothly. Thanks to all involved.
Hi Rebecca Jack, we are very happy to have provided you with such a positive experience! Thank you for taking the time to let us know how we did.
3/5
TrustpilotMediocre
Mediocre. I was assigned Aberdein Considine by Natwest as part of their remortgage offer of free legal fees. Had I been given the choice, knowing what I know now, I would have chosen another conveyancer. The good bits - remortgage was straightforward as my circumstances allowed no complications and therefore the process was straightforward and completed in good time.The not so good - do not expect any communication from Aberdein Considine throughout the process. They will not contact you unless you chase them, and even then, it's random as to whether they actually bother replying. For example - no confirmation of receipt of any documentation whether it be uploaded online or sent by post, no confirmation of mortgage offer received or any communication regarding any sort of confirmation of contact from Natwest to me or Aberdein Considine, no confirmation of any dates i.e. completion (had to be chased), once remortgage was completed and funds released to Aberdein Considine, I had to chase to get MY money sent to me, and even now having received the funds I have yet to receive any communication to confirm as such from Aberdein Considine. Overall throughout the whole remortgage process I have received 3 emails - one asking to confirm who I am (no follow up from Aberdein Considine), one sending me the target completion date (after me chasing), and one apologising for missing the completion date (after me chasing on the day of the first target completion date).So overall, they do what is required, but don't expect anything in the way of customer service or any proactive communication on their part.
5/5
Trustpilot5 star service
Caitlin and the team did a fantastic job selling my house. They were very professional and dealt with everything quickly. Would recommend their services to anyone.
5/5
TrustpilotI was guided through the process in a…
I was guided through the process in a friendly and professional manner.
5/5
TrustpilotFirst class service and customer experience from Aberdein Considine
You can be assured of fantastic professional service from Aberdein Considine teams. They managed the letting of our property for years and when we decided to sell, they were with us all the way. We were kept updated at all times and guided through to our successful sale. Over the course of the years, we have had great service from various departments at Aberdein Considine (letting, property management and maintenance, valuation, legal and sales). Shout outs to the following in no particular: Kira, Rich, Faye, Lauren, Nikki, Dennis, Lori, Rhianna, John, Aoife, Charlotte, Andrew, Katy, Fiona, Kathryn, Jade, Pat and Hannah. We wholeheartedly recommend the team at Aberdein Considine.
1/5
TrustpilotBunch of beyond ruthless shameless inhumane so called humans
I hope they spend on medication all the money they make out of my misery and abuse of their power.I hope God puts them through the same suffering they put me through.Bunch of inhumane so called humans abusing their position for which I am reporting them everywhere possible !Bunch of arrogant money - only interested shameless bullies.People like Aberdein Considine are the reason I believe COVID should happen very often to wipe off the earth those with zero morals,zero humanity,zero decency,zero of any values ,only money,money,dirty money,we love dirty money,give us any money.
5/5
TrustpilotAberdein Considine were professional
Aberdein Considine were professional, approachable and informative during the entire process of marketing and selling our house. Jamie was our specific point of contact and could not be faulted, brilliant customer service.
5/5
TrustpilotOne Stop Shop works perfectly!
One of the reasons I selected Aberdein Considine was their “one-stop shop” ability to manage the whole process and I was delighted with how well that worked - from Matt’s sensitive handling of the marketing through to Jade’s diligent conveyancing work, all supported by Jennifer’s efficient office management, the process worked seamlessly. At all times I felt well informed with the latest status and next steps and everyone involved was a pleasure to deal with. My conveyancer in England actually remarked himself on how proactive AC had been throughout the process. Thank you all, I will certainly recommend your services.
1/5
TrustpilotChoose another leasing agent
This leasing agent failed to effectively manage a buy to let property on my behalf. I frequently had to remind them they were to represent me and not just tenants; The agnet failed to transfer utility bills in to tenants names leaving me with their debt; they failed to provide accurate inspection reports and consequently property was returned damaged - double glazing window, walls and one carpet. The tenants defaulted on rent and through that period I had to encourage agent to actively manage the situation. This they failed to do - no forwarding address was obtained for either tenant; the property was returned in an uninhabitable state, rooms were littered with belongings tenants could not be bothered to move and 6 car loads of discarded belongings were left for me to clear. When I asked the agent about the state of the property on return of keys I was advised "it is not as clean as you would wish". Seriously the toilet alone was like a scene from trainspotting. Landlords beware! Aberdein and Considine are a nightmare to work with and quite ineffective as property managers.
We are sorry to learn of your dissatisfaction. Unfortunately letting property is not without risk for landlords, which we do our utmost to minimise. On this occasion the tenant failed in their obligations resulting in the property not being left to the standard expected. They also left withou t providing forwarding details despite being asked for it. It is clear that a breakdown in the tenants personal relationship resulted in the tenancy falling into rental arrears. Whilst we appreciate this will be of little consolation to you, we do believe our rental collection service to be robust, which is the reason why the number of properties under our management, affected by arrears, is less than 1%. We do of course sympathise with your position and fully recognise the reasons for your frustration and anger. However, as previously indicated, we feel that the situation is entirely due to the tenants actions. In an effort to minimise further the risks to landlords, we have recently launched a guaranteed rent service meaning when tenants do not pay, the rent is still paid to landlord.
5/5
TrustpilotGreat legal and conveyancing team.
The team at AC especially Jade and Madeleine handled the sale of our property and made the whole process very smooth and hassle free. They were prompt with all communications and everything was clear and straightforward. I would highly recommend them for legal advice and conveyancing work.
5/5
TrustpilotExceptional Service!
We used the full range of services from Aberdein Considine to sell our property. The team exceeded our expectations in terms of customer focus and clear concise, communication - they did exactly what they said they were going to do for us, when they said they were going to do it and for the price they presented to us at day 1. 100% professional at all times.
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Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
