Trusted Agent profile
★★★★★
191 reviews across 2 platforms
266/268 Portobello High Street, Edinburgh EH15 2AT
A Annan Solicitors and Estate Agents's Edinburgh office at 266/268 Portobello High Street is rated 4.7 out of 5 across 191 reviews on two platforms, including 88 Google reviews rated 4.4. The 103 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty management
Annan's found my property and have managed it for two years so far with professionalism and expertise, which takes the pressure from me. I deal with various members of the team and they are all easy to communicate with and will always respond quickly to any of my questions or concerns. I would highly recommend them.
5/5
TrustpilotFantastic property agents
Fantastic property agents! They really look after their tenants and there is always a friendly face happy to help if anything goes wrong. The personal touch (remembering your name, taking time to have a quick chat) really makes a big difference and makes you feel valued as a tenant. Couldn't recommend highly enough
5/5
TrustpilotI've been renting with numerous…
I've been renting with numerous companies throughout the years and Annan have probably been one of the best ones yet. They are very quick to reply to queries, and have gotten in touch with the landlord quickly when the situation needed their attention (like when the washing machine broke down). Would recommend!
5/5
TrustpilotThe Best Experience
I was a tenant with Annan for two and a half years, and they were beyond expectations. Any problems and they would fix it straight away. Great availability if I needed to get hold of them, and plenty of notice if they needed access to the flat. Would absolutely recommend to anyone.
5/5
GoogleBrilliant service from start to finish and all hassle free. Sold the flat in a week. What more could you ask for.
1/5
GoogleStay Away from this estate agency ! Many times in one year, I fougth with them to get repair in my flat... I kept 2 times rent to get someone... I waited 5 months for my living room heater (It was broken when I took flat)... So unprofessional agent !
5/5
TrustpilotQuick sale
Excellent service kept up to date of any progress property sold within 14 days recommended for sale of your property
5/5
TrustpilotExperts in their field
Experts in their field, everything run smoothly and quickly would use again!
1/5
GoogleCowboys! Dreadful experience under every point of view. Give the owner Michael Annan any trust whatsoever and he'll take advantage of you as he did with us with endless empty promises. Avoid at any cost, they shouldn't be allowed to trade. You can find other terrible reviews on the Internet.
5/5
GoogleFantastic from start to the sale of my property Would recommend!
5/5
TrustpilotAn exclusive service
Nothing is too much trouble. The staff are on point and are always ready to help. They make me feel as if I'm their only client. What more can you ask for? Have been using them for three years and would recommend them to all absent landlords.
5/5
TrustpilotFriendly and Professional
Annan have taken the worry out of letting our apartment. They are friendly and professional and ensure that our tenants are suitable and trustworthy. They have a number of good tradesmen who can be relied upon to do any small job at a reasonable price. Excellent service.
5/5
TrustpilotIf you want a first class letting agent…
If you want a first class letting agent then look no further than these guys. Reliable, friendly, efficient & on top of all the legislation required of landlords. I have no problem recommending them. And they make a first class job of vetting prospective tenants.
5/5
TrustpilotThe team were so helpful
The team were so helpful, great service and great results, sold in a week. Highly recommend
5/5
TrustpilotTheir community based approach is a breath of fresh air..
Annan are by far the best Estate Agents I've ever rented with. They are always quick to respond to any queries I have with a professional yet friendly approach. Their community based business is a breath of fresh air in such a competitive market.
5/5
TrustpilotHouse on the market for one day then…
House on the market for one day then sold.Excellent presentation.Helpful staff with us for every step.
5/5
GoogleThe guys at Annan did all the hard work for me, everything from organising the home report, producing the schedule, carrying out viewings to arranging the conclusive of missives. Best of all they held out to get the right price for my property.
5/5
TrustpilotBlair at Annan
Blair at Annan was polite, realistic and gave great advice for all things related to the sale of our property, and got us a fantastic price and a rapid sale! I would definitely use the team at Annan again.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Staff very helpful and friendly.
5/5
TrustpilotAs a tennant with Annan for the last…
As a tennant with Annan for the last couple of years and I have always found them friendly, helpful and approachable. The customer service has always been excellent and timely when responding to any queries.
5/5
TrustpilotAmazing estate agent
Rented a flat in Portobello from Annan. From viewing until even after we moved out, we received the kindest and most helpful service we could imagine from an estate agent.
1/5
GoogleVerry poor service avoid at all cost
5/5
TrustpilotPeace of mind
I've been a tenant with Annan for a few years, they have always been friendly and approachable, they have resolved any concerns in a timely and professional way. - recommended.
5/5
GoogleAmazing service. I would trust no one else with my estates. From the initial point of contact with them, you can instantly tell that their industry professionals and will benefit you greatly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
A Annan Solicitors and Estate Agents's Edinburgh office has 191 reviews across two platforms: 88 on Google, 103 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
A Annan Solicitors and Estate Agents is rated 4.7 out of 5 across all 191 reviews, and 4.4 out of 5 on Google from 88 reviews, checked 9 October 2026.
A Annan Solicitors and Estate Agents, 266/268 Portobello High Street, Edinburgh EH15 2AT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.