Burchell Edwards Eastwood reviews

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives? Surely a official acceptance letter is what it says it is clearly not!!

Andrew · 6 February 2026

★★★★★ 5/5

Google

I would highly recommend Burchell Edwards and the staff at the Eastwood branch. I have just completed a house sale and throughout the process I was kept well informed of every development. They were skilled at negotiating a deal for me . Offering advice and the benefit of their experience without being imposing. The staff were lovely if I rang with a query and always had time for me. I feel that the service was good value for money as they conducted all the viewings for me and had to contend with the disruption of the lockdown. Thank you Lexie, Jasmine and Billie . Jane , the sales progresser was also invaluable at liaising with the solicitors and advocating on my behalf . This was not an easy task. Unfortunately , although Burchell Edwards themselves were amazing, the solicitors that they work with were not. DC Law were poor at communicating and did not chase up the progress of the sale promptly. So absolutely go to Burchell Edwards but think carefully about which solicitor you use.PositiveResponsiveness, Quality, Professionalism, Value

Debra · 25 October 2021

★★★★★ 5/5

Google

Thank you Scarlett Lawson for a very quick and smooth sale of my property, would definitely recommend your services first anybody in the process of selling their property.

Paul · 20 April 2025

★★★★★ 5/5

Google

If you are looking to rent a home look no further than Burchell Edwards. Ella Green was the person helping me and she was brilliant, nothing was too much trouble for her. Thank you Ella for helping me get back to my roots.

Jean · 25 August 2024

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Google

Lee was the second mortgage advisor that we spoke to and he instantly made a difference. We felt very informed and he answered all of our questions and went through everything with a fine tooth comb so we know where we stand. Could not recommend Lee enough, amazing guy!

Owen · 27 April 2024

★★★★★ 5/5

Google

We were fully supported by the whole team at Eastwood as it was very emotional selling my family home after a loss. They were patient and understanding as they guided us through a difficult process and were so compassionate. We are incredibly grateful

Sarah · 17 February 2026

★★★★★ 5/5

Google

Bryani the lettings manager handled everything start to finish. We completed in October and had our tenants in by November. Couldn’t have asked for better communication throughout making the process easy and enjoyable for our first BTL. Thank you also to all of her team who also supported in between.

Jessica · 17 December 2025

★★★★★ 5/5

Google

Excellent service!! Bryani was so helpful and made the whole process so smooth

Diane · 25 August 2025

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 5/5

Google

Hi just wanted to say a massive thank you to Jess and Lexi for all there help and support when buying our house . I would recommend you guys any day , at times i found the whole process stressful and when ever i phoned i was always give a kind and caring response from both of them , they are a credit to your branch , so just had to say thank you :0) Kind Regards Janine Thornton .

Janine · 25 October 2020

★★★★★ 5/5

Google

We would like to thank Liam for the fantastic service we had, all the stress of applying for a mortgage was taken away as he did everything for us, he was all ways there when ever we had any questions or problems even if we had any questions that was not morgetge related he was able to get us answers or point us in the right direction, as first time buyers buying a property is very nerve racking and he basically held our hand from start to finish, I recommend him very highly. Thank you so much.PositiveResponsiveness, Quality, Professionalism

James · 25 October 2020

★★★★★ 5/5

Google

Our experience with Burchell Edwards couldn’t have been any better thanks to Ella! Ella was very easy to talk to, understanding, answered any questions we needed, instant responses and updates. Ella made us feel at ease and made the experience very quick and stress free. We couldn’t have asked for a better estate agent she’s a delight! Thank you so much Ella

Ashleigh · 23 January 2025

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 4/5

Google

Good service but you have to chase things up and even though I told them numerous times I work nights and not to contact till after 1pm they still did, then get emails after the move pushing for 5 stars

Chris · 17 February 2026

★★★★★ 5/5

Google

Bryani Russell-Hart at the Eastwood branch was incredibly helpful at every step of the way in finding a suitable tenant for my property. She was very professional and gave me regular updates with helpful feedback, throughout the search process.

Julie · 17 February 2026

★★★★★ 5/5

Google

We've had a very positive experience with Burchwell Edwards, espesially Bryani Russell-Hart, helping us find a lovely, safe home to relocate too. Bryani answered all our questions and was on hand to explain the process when needed. I would be very happy to work with Bryani and Burchell Edwards again.

Hayley · 11 October 2025

★★★★★ 1/5

Trustpilot

Not even worth one star

If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability but harassments weekly email My advice: do not entrust your property to this company. They take their fees but not their responsibilities.

Ophelia · 23 October 2025

★★★★★ 5/5

Google

Ella Green's support throughout the entire process of renting our new home has been truly outstanding. From our first interaction, she was incredibly friendly and professional, with clear and consistent communication, as well as being really responsive to my calls and emails. We are delighted with our new home and couldn't have asked for a better experience with Burchell Edwards. Thank you once again for all your hard work and for going above and beyond to ensure everything went smoothly!

Amy · 24 September 2024

★★★★★ 5/5

Google

Great service from Bryani Russell-Hart at the Eastwood branch lettings team. Good communications, friendly, professional and efficient. She kept us informed, noting our requirements, answering all our questions promptly and organising the viewings, checks and admin procedures. We can be confident in coming back to you again. Thank you.

Lloyd · 11 October 2025

★★★★★ 4/5

Google

Lexie and her team proved a good customer service throughout the whole process as well as Lexie's support and communication towards the end of the transaction was much appreciated to get us over the line.

Dilip · 26 July 2024

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 5/5

Google

Ella Green's support throughout the entire process of renting our new home has been truly outstanding. From our first interaction, she was incredibly friendly and professional, with clear and consistent communication, as well as being really responsive to my calls and emails. We are delighted with our new home and couldn't have asked for a better experience with Burchell Edwards. Thank you once again for all your hard work and for going above and beyond to ensure everything went smoothly!

Amy · 11 September 2024