Burchell Edwards Eastwood reviews

★★★★★ 5/5

Google

We’ve just finished purchasing our first home. Burchells estate agents were amazing, especially madi!! She was such an amazing support throughout, providing advice, reassurance and guidance for a pair of anxious first time buyers. She was fab!! And the rest of the team too! Thankyou all so much x

Georgia · 27 September 2026

★★★★★ 1/5

Trustpilot

Absolutely abhorrent company

Absolutely abhorrent company. A nightmare to deal with, I get better communication talking to a wall. Rented through them for years, only to be let down at the last hurdle. We ended our tenancy in April, and we are still owed a refund of rent that was agreed with our landlord and the estate agents before we left the lease. Took AGES for them to refund our deposit, despite chasing it multiple times, and still chasing our rent to be returned nearly 6 months later! I am still chasing to this day, thankfully our previous landlord is really responsive and is as appalled as we are at their terrible service. Castle brom branch - if you read this, please give me back my money and respond to the countless emails I have sent you and the complaints team - you have received proof of the agreement to refund from our landlord.

Jodie · 25 September 2026

★★★★★ 5/5

Google

Lee and the team at the Eastwood branch helped my wife and I through our first mortgage application and at no point were we made to feel pressured, or that any question was too much hassle or to obvious to answer. Lee's knowledge and friendly demeanor put us immediately at ease and I'm so glad I popped in on a whim in January to see if they could help us out! He sourced us (first time buyers) an excellent deal and provided us with exceptional customer service throughout. At every point during the process we've been kept informed, and the team are really responsive to requests for clarification or general information. Excellent service from a top rate team.

Matt · 26 June 2024

★★★★★ 5/5

Google

Maddie was really helpful took us around the property 3 times bless her and kept us upto date with everything and was a really nice person

Michelle · 17 March 2026

★★★★★ 5/5

Google

I had been searching for a rental property in the surrounding area for some time. Most of my viewings with other letting agents would be disinterested in showing me around and unable to answer any questions I would have about the property. On Saturday Holly from Burchell Edwards showed me around a property she gave a lovely tour and was very knowledgeable about the property. Holly was very friendly and happy to answer any of my questions. This was the first time in my search that I was treated like a valued customer and I would recommend Burchell Edwards Eastwood to anyone searching in the area.

Zeke · 27 May 2024

★★★★★ 5/5

Google

Little nervous as I was buying my first home, received great service during the whole process from everyone in the Eastwood branch. Buying my first house was way easier because of Lee Peck's help. He was always quick to respond and easy to reach whenever I needed him. No matter if I just needed a quick update or had big questions, Lee was always there to answer them. He knows a lot about how to buy a house and was really willing to help me understand everything. This made a huge difference. If you're thinking about buying your first home, getting help from Lee is a great idea. I'm really grateful for his help and I think others who are about to buy a house should definitely talk to him. Would recommend Burchell Edwards looking for a good experience in buying their own home.

Seun · 27 April 2024

★★★★★ 5/5

Google

Bryani and Ella, from start to finish they have given us the best service we could have ever expected. Although moving is a stressful experience, both never made their process difficult, always communicating and calling with updates. They are genuine ladies who really go out their way to help you, would definitely recommend them and the branch to anyone Buying/renting. Thank you Bryani and Ella, you’re both amazing.

Melissa · 1 November 2024

★★★★★ 5/5

Google

Lexi Weaver has been so kind in making our journey of selling our Mum and Dads house as painless as she can. Such a lovely caring helpful lady. Thank you so much.

Joanne · 11 August 2026

★★★★★ 5/5

Google

I cannot thank Lee Peck (my advisor) enough for his work, unconditional support, knowledge, time given to explain and consistency throughout the 18 plus years we’ve worked together. I have experience of working with others too and honestly no one comes close. Lee has found a solution for every obstacle we’ve come across, he will not commit to anything he don’t believe he can do and always tells me the reality (what more can I ask for). I have linked Lee with close family and friends due to trust, they all say he’s thorough, consistent, reliable and have only worked with him since being introduced. Lee knows already, however simply thank you for being you, forever grateful. Karl B

Quattro97 · 27 February 2024

★★★★★ 5/5

Google

I have received excellent service from the Eastwood branch, right from booking the valuation via Scarlett, dealing with Lexie who listed my property and re-installed confidence I had lost with another local estate agent, Watsons. Most of all SCARLETT, who ensured the viewer who bought my property had been vetted and in a position to buy also negotiated an offer on my property that was way more than I anticipated and that is what you need from your negotiator, not someone who is just happy to get the sale but fights to get you the maximum sale price. Months were wasted with the other local estate agent who did not vet viewers and wasted my and my family’s time by booking people to view my property who were not in a position to buy, just to say they’d booked a viewing. Communication has been fantastic with Scarlett and she has actioned every query and has been happy to do so. My property sold after just 1 viewing using Burchell Edwards, Eastwood, the photographer was awesome, marketing was professional, not the agent sending an accompanied viewer round with a camera claiming to be professional. After wasting 6 months with another ‘ estate agent’ whose Negotiators were argumentative and rude I would highly recommend Burchell Edwards, ask for Scarlett!

Amanda · 27 February 2024

★★★★★ 5/5

Google

I have had the pleasure of dealing with Phoebe and Bryani while looking for and completing the process of renting my new home. Both were incredibly helpful and professional amd made the process much easier.

Georgina · 20 October 2025

★★★★★ 1/5

Google

If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability. My advice: do not entrust your property to this company. They take their fees but not their responsibilities. Update (24 Oct 2025): Burchell Edwards replied here with a generic apology and asked me to email a complaints address. I have already submitted a formal complaint months ago with no proper resolution. A template response does not address the fact they failed in their full management duties and left me to deal with the fallout

Ophelia · 17 November 2025

★★★★★ 5/5

Google

Tyler and Lee were both really helpful, broke everything down so my and my partner understood what was going on. Went in very nervous as a first time buyer not quite getting it but left feeling good! I have no idea what I was stressing over in the first place, couldn't recommend them enough I wish I could give more than 5 stars!

Lucy · 20 November 2024

★★★★★ 5/5

Google

I was in a situation where I needed to move out rather quickly, Samuel Whitehead did an amazing job with sorting me out with my first flat to rent. He is very kind and down to earth guy, very efficient and explained it all to me as someone who has never rented alone before. Amazing team. Thank you

Harriet · 11 May 2026

★★★★★ 5/5

Google

We have recently moved into a new property with the help of Sam and Briony from the lettings team. Both staff were super friendly and helpful, really good communication and they made the process so much easier than experiences we've had in the past with other agencies! Would 100% work with them again if we chose to move in the future

Kerryn · 15 April 2026

★★★★★ 5/5

Google

After a flood in the house over the weekend Holly was an Incredible help, after I’d left a very panicked voicemail with the branch, not expecting a reply because it was the weekend and out of hours, Holly called me and talked me through what she would do, massively putting my mind at rest. She was a fantastic link between myself and my landlord, keeping us both fully informed and staying in constant contact to get the situation resolved. This contact was maintained the entire time (including Sunday!) which was such a huge help. After 17 years of renting I have never had such a fast and genuinely helpful & personal response from an agents, would highly recommend 😊

Jayne · 29 November 2023

★★★★★ 5/5

Google

Superb experience renting my new home through Burchell Edward's. Bryani was terrific. She arranged a viewing within an hour and kept me informed and relaxed through the entire process. I would 100% recommend her to anybody looking to find a new home.

Paul · 13 July 2025

★★★★★ 4/5

Trustpilot

Melissa Knight

I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home. Melissa was incredibly knowledgeable about the properties she showed me, offering valuable insights and patiently answering all my questions. Her friendly and approachable manner made the entire experience enjoyable, and she went above and beyond to ensure I felt informed and confident throughout the process. Thank you once again for your amazing customer service Melissa.

Barbara · 29 April 2025

★★★★★ 5/5

Google

We would heartily recommend the estate agency to anyone because we were so pleased with them. When we first started looking and seeing, Maddy Wright who helped us set up the viewing, queries if any for the seller etc. After we discovered our house, Lee Peck promptly assisted with the mortgage portion of things, followed up, and answered any issues that were brought up, especially for first-time buyers. Sara Alt liasing with solicitors side of things . Once again, thank you for the Burchwell Edward's Eastwood location.

Nagendiran · 17 October 2025

★★★★★ 5/5

Google

Everything was done very smoothly and Maddy was very professional and helped me with every question I had.

Adam · 17 February 2026

★★★★★ 1/5

Trustpilot

awful experience from start to finish

awful experience from start to finish no communication and when u ask u don't get a proper answer negative deadlines to our buyers when we hadn't had a phonecall regarding keys to our new property having new buyers at our door verbally abusing n threatening us to move and when u get in touch burchell Edwards it's apparently your fault would never recommend to anyone

Jemma · 11 October 2026

★★★★★ 5/5

Google

The reason we chose this agents is the time spent with us in the very beginning, Lexi went through the whole process, we were only enquiring about selling our home, however then decided to just go for it! Tyler sold our house and has been amazing answering any queries and chasing up on items we were waiting for. Lee who is the in house mortgage advisor has been amazing 🤩 10/10, would definitely recommend, went through each detail with us, and helped us with getting our dream home ❤️ Thank you everyone 😇

Hannah · 25 October 2023

★★★★★ 5/5

Google

We choose / employed Burchell Edwards to sell our house for us we did have a couple other estate agents to value our house aswell but we found Burchell Edwards gave care and attention towards our house and was honest and real about expectations. The team are happy and always there for picking there brains for advice they keep me informed about how it's going with rightmove stats, viewing feedback mortgage advice and general questions we have. This is a service I expect shall continue until we are fully moved and living in our new home. Great team work As they say team work makes the dream work so let's do this together

N · 11 October 2025

★★★★★ 5/5

Google

When it came time to buy my first house i was a bit nervous and not knowing if it were possible. After my first conversation with Lee Peck all my fears were gone. Lee was extremely professional, communicated very well and explained everything clearly. He managed to get me a great deal on my mortgage and was alway available to answer any questions i had. I would highly recommend.

Lee · 27 May 2024