Burchell Edwards Eastwood reviews

★★★★★ 5/5

Google

Thanks to Bryani and Ella for helping us out with renting our new house! Very efficient, all questions answered promptly and nice to communicate to! Goodluck in everything you do! ⭐️⭐️⭐️⭐️⭐️

Viktorija · 11 October 2025

★★★★★ 5/5

Google

Thank you to Lexie at the Eastwood branch for great communication and a really relaxed friendly & professional viewing of my new home, thanks for your help! Zoe

Zoe · 3 November 2025

★★★★★ 5/5

Google

Just passed references on a new lovely flat with Sam, he's been informative and communicated with me at every step, really happy with the quick turn around the service so far, thank you 😊 …

Chloe · 11 September 2026

★★★★★ 1/5

Trustpilot

i am an registered electrician in…

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done. so after i done the work and issued a electrical installation condition report. Sophie Hendy from Burchell Edwards messaged the land lord to say i was not a competent or registered electrician to which i found offendsive as i have been an electrician since Sophie Hendy was in nappies and been registered with NAPIT since 2013 and NICEIC before that .with a little work she could of found my details through NAPIT but couldn't be arsed to look

Eric · 14 March 2025

★★★★★ 5/5

Google

Amazing Letting Agency. Contact is kept throughout the whole process from the day the viewing is done and throughout referencing etc. I had the privilege of knowing Holly and Alyssa and they’ve both been so so lovely and kept my mind at ease throughout the whole process, continuously kept me up to date and were genuinely happy for me when I was given the place I really wanted. We need more Alyssa’s and Hollys in letting agencies!

Rebecca · 25 October 2023

★★★★★ 5/5

Google

Samuel at the Eastwood branch was incredibly helpful and professional during our recent home move. We were working to a very tight turnaround after our rental property was sold, which made the whole situation quite stressful. Samuel really understood the pressure we were under and went above and beyond to support us. He made the entire process feel seamless and far less overwhelming than we expected. I would highly recommend this estate agent to anyone looking to rent or buy a property. The level of customer service we received was truly exceptional. Thank you, Sam!

Rick · 11 June 2026

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

Scarlet has been amazing, very informative and knows a lot about Nottingham as a whole. If your looking to sell a property I highly recommend her!

Khan · 11 October 2025

★★★★★ 5/5

Google

We found ourselves needing to find a house quite quickly and Bryani has been super helpful, understanding and has dealt with queries quickly, keeping us informed throughout. Thank you 😊 …

Gemma · 18 August 2025

★★★★★ 5/5

Google

Had a great experience renting through Burchell Edwards. Bryani was fantastic, super helpful, friendly, and made the whole process really easy from start to finish.

Nick · 11 October 2025

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Wow what a whirlwind!! Sold within 5 days of going live!! Thank you so much Tyler and Scarlett at Burchell Edwards @ the Eastwood branch. You have made selling our family home and getting us our perfect bungalow look so easy!! I don’t think we could have done it without your support and expertise. Thank you so much

Mandy · 26 June 2024

★★★★★ 5/5

Google

Used Burchell because of previous good experience and Maddy is continuing that excellent and professional service with my current sale

Phil · 27 October 2025

★★★★★ 1/5

Trustpilot

Selling your home? Go elsewhere!

Selling your home? Go elsewhere!!! This was an absolutely appalling experience. We chose this agent over cheaper options because they promised speed and efficiency, instead, it took over 3 weeks just to get our property live, only after relentless chasing. No initiative, no urgency - they didn't even bother to put up a "For Sale" sign. Once listed, they secured zero viewings. Then, after a couple of weeks without warning, we noticed they had removed our property from all platforms and lied about it when questioned. Rude, dismissive, unapologetic and completely dishonest. The basics were a mess: we were wrongly told an EPC wasn't needed, the listing description was weak, and the photos were out of order and failed to capture key period victorian features. We even had friends and family call as "mystery shoppers” - calls were rarely answered, and when they were, they were told to call back as only lettings staff were available. Voicemails to try organise viewings went unanswered entirely. Delays, misinformation, terrible communication, and zero accountability. A complete waste of time. Avoid.

Becky · 16 April 2026

★★★★★ 5/5

Google

Bryani has been extremely helpful and professional throughout my dealings with her regarding my rental property and has always returned my calls promptly. I would highly recommend using her.

Led · 10 July 2025

★★★★★ 5/5

Google

We are pleased to give a 5* review for the quality service we received in selling our house. They initially produced excellent literature/photographs which gave numerous enquiries and we were able to select the most appropriate prospective buyer. A speedy, efficient and down to earth conveyancing service was provided with an additional progress monitor, to give appropriate updates. This gave us confidence and resulted in a timely sale.

John · 11 October 2025

★★★★★ 5/5

Google

Our experience with Burchell Edwards was nothing but superb, Senior Branch manager Lexie and her team, guided us through a very trying sale. They all went above and beyond in their level of service expected from an estate agents. I would not hesitate in recommending Burchell Edwards estate agents to sell your property. Mr & Mrs Butters

Debra · 27 May 2024

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable. At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing. From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available. Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports. More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for. Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life. Based on my experience, I would strongly advise you avoid this company at all costs.

Benji · 28 March 2026

★★★★★ 5/5

Google

Going through a difficult time,and trying to rent a property with a few complications,Bryani Russell-Hart,was not only professional and knowledgeable, but was also caring and understanding and helped me so much get the rental property i wanted,I did communicate with other estate agents and found them a bit abrupt and sometimes rude,not burchell-edwards everyone I spoke to was polite and responsive and a credit to any business,I will be using them again, and would highly recommend.

Kemp · 8 July 2025

★★★★★ 5/5

Google

My experience with Burchell Edwards was amazing. Alyssa and Holly were really wonderful all through the process. After my first viewing with Alyssa, I explained what i wanted to her. She went out of her way to keep updating and informing me on the latest listings until i got the perfect home. Excellent customer service. Thank you Alyssa 😊

Jerry · 28 March 2024

★★★★★ 5/5

Google

Renting my new house was so stress free. Ella was awesome in her customer service skills. She responded and gave us elaborate answers where possible. For the most part of things, We were moved into the house within the shortest period of time ever!!

Akwawa · 5 November 2024

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 5/5

Google

I had a great experience renting a property through Burchell Edwards Eastwood. The team was professional, friendly, and made the whole process smooth and stress-free. Communication was excellent throughout, and they were always quick to respond to any questions I had. I really appreciate their support and would definitely recommend them to anyone looking to rent in the area. Thank you!

Hope · 11 October 2025