Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe chose Oakfield to sell our property based on the many good reviews they receive and we weren't disappointed. Right from the start of the process through to completing the sale, the service we received was excellent and the communication second to none. In particular, Phil Hall was great in helping us through the process; nothing was too much trouble for him. We can't recommend Oakfield enough and without a doubt they would be our first choice for any future property sales.
Lissyw · 20 June 2022
Agent replied · 19 June 2024
Hi Lisa
What a great review to read today, so grateful to you for leaving us such a detailed and amazing review. Phil is amazing, he loves what he does, and really cares about his clients so for him this really will put a big smile on his face.
Thank you, and all the very best.
Neil Newstead Founder & CEO
★★★★★ 5/5
GoogleOakfield were fantastic at securing me my rental & my letting agent Charlie Hamilton was so helpful from the beginning to moving in. Every step of the way she kept me informed & was always friendly & keen to assist with any questions or problems. This made the whole process of moving so better for me. Even on moving day which was a bank holiday, Charlie met me at my new property with the keys. I wouldn’t hesitate to recommend & use this branch of Oakfield again.
Angela · 20 June 2022
Agent replied · 19 June 2024
Hi Angela
Thank you so much for leaving us this 5 start review, and so lovely to read how well Charlie looked after you, very impressive and lovely that I get to learn that she even took time out of her bank holiday to assist you, above and beyond :)
Have a lovely day
Neil Newstead Founder & CEO
★★★★★ 5/5
GoogleCharlie was absolutely amazing in helping me find and move into our new home.
You could tell she really cared about us and our situation and she went above and beyond to help us to the best of her ability and I couldn’t be more thankful! Even when I struggled to understand bits she was so considerate with explaining things and so attentive to every question I had. Thanks to her we have found the perfect home for our family and I strongly recommend Charlie and the Oakfield team to anyone looking to move!!
Chaya · 20 June 2022
Agent replied · 19 June 2024
Hi Chaya
What a lovely review to read this morning, thank you so much for taking the time to do this, it really means a lot to all of us but especially Charlie.
We wish you the very best of happiness in your new home
Regards
Neil Newstead Founder & CEO
★★★★★ 2/5
GoogleI cannot recommend Oakfield as letting agents. On their advice I let my Eastbourne flat out in August 2023. The flat had been refurbished, used by two of us as a holiday home for a short period, and was in excellent condition. However, since the tenant moved in, I have been plagued with requests for 'repairs' including a replacement toilet and shower, curtain poles which have suddenly fallen down and 'loose' door handles, which has meant that letting is not longer viable. Very disappointed.
Sonia · 16 April 2025
Agent replied · 16 April 2026
Dear Sonia,
I have tried to reach you by phone today to discuss this google review. Naturally it is with great disappointment that we receive such a negative review and I hoped that we could discuss this together.
I have in the meantime taken the opportunity to review the maintenance raised by your Tenant during the tenancy and must say I feel that those matters raised have been general maintenance furthermore I feel the level of maintenance requests is not excessive given the length of the tenancy. I wholly appreciate that additional costs for Landlords can lead to frustrations but we always strive to seek competitive quotes, which I can see we have done with your maintenance, to keep costs reasonable for our Clients.
Please do call me on 01424 856923 so we can discuss this in more detail.
Best wishes,
Emma Hawkins
Lettings Managing Director
★★★★★ 5/5
GoogleSam Hines has been exceptional for us throughout our process in purchasing our first property. He has responded to all our questions and queries immediately. It was a huge pleasure dealing with Sam throughout the process and I would highly recommend Sam to anyone requiring help. We cannot thank Sam enough for all he has done us.
Harry · 21 March 2024
Agent replied · 19 June 2024
Hi Harry,
I am delighted Sam made the process of purchasing your first property such a positive one. He takes great pride in how well he assists his Clients so this review means a great deal to him.
Best wishes,
Kerry Newstead
Sales Director
★★★★★ 5/5
GoogleSo impressed with Oakfield. Thank you so much especially to Josh who took special measures to ensure my sale went through with the least stress to me. He acted intelligently and intuitively. I can't thank him enough. The team as a whole were always brilliantly professional, honest and easy to get hold of. I would absolutely recommend Oakfield.
Alex · 25 November 2025
Agent replied · 25 December 2025
Hi Alex,
Thank you so much for taking the time to leave such a wonderful review, your feedback is really appreciated.
All the best,
Kerry Newstead
Director
★★★★★ 5/5
GoogleDear Charlie, from Eastbourn Oakfileld Agency Thank you so much for your help with renting our home. You made the process simple and easy to understand for us and we appreciated your patience and expertise. Your insight was extremely valuable to us and I don't think we could have done this without you. You make us feel so happy and everything was so easy.
You are best real estate agent we ever meet.
Thank you
Karel & family
Karel · 20 June 2022
Agent replied · 19 June 2024
Morning Karel
Thank you so much for taking the time in leaving such a positive review and feedback for Charlie. This really is appreciated by us all, and means so much, so I know Charlie will be very happy when she reads this!
All the very best in your new home.
Neil Newstead Founder & CEO
★★★★★ 5/5
GoogleJames Samuels has been particularly helpful throughout our time on the market & very proactive. Thanks for your time!
Eleanor · 19 August 2025
Agent replied · 9 September 2025
Hi Eleanor,
Thank you for your great review, feedback is really important to us.
All the best,
Kerry Newstead
Marketing Director
★★★★★ 5/5
GoogleSpoke to James, he was very efficient and helpful. He was very friendly and pleasure to speak to. Very satisfied with his service. So again thankyou James. And everyone at Oakfield.
NDFJoyD · 16 February 2026
★★★★★ 5/5
GoogleJames Samuels was enthusiastic and informative during my property search and was a pleasure to deal with
Tim · 3 September 2025
Agent replied · 16 April 2026
Hi Tim,
Many thanks for the 5 star review, your feedback is much appreciated.
All the best,
Kerry Newstead
Marketing Director
★★★★★ 5/5
GoogleI would like to thank Izzy and the team at oakfield lettings ,for all their help, dedication and professionalism in finding us our perfect forever home, they are the only lettings agents that have keep us updated on finding us the perfect home. We cannot recommend Izzy and the team at Oakfield lettings based in Eastbourne highly enough. Once thank you.
TAS · 23 October 2023
Agent replied · 19 June 2024
Hello,
Thank you for taking the time to leave such a lovely review for Izzy. It means so much to her and the team.
Kind regards
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI dealt with James who was very friendly. He listened to what I was looking for to buy and could not have been more helpful. Oakfield overall was welcoming and friendly. I would definitely use them again.
Sarah · 18 December 2025
★★★★★ 5/5
GoogleGreat service from the whole team, in particular Josh and Sam. Really helped us with the purchase, took time to show us round more than once!! Very helpful
Jason · 16 April 2025
Agent replied · 25 October 2024
Hi Jason,
We really appreciate you leaving this review for Josh & Sam.
Best wishes, … More
★★★★★ 5/5
GoogleWe recently moved house with Oakfield and will rave about them until we have nobody else to tell! They were absolutely wonderful from start to finish, exceptionally patient with any questions we had, and especially in comparison to the agents for the previous house, have been brilliant throughout the entire process. Charlotte was our main point of call and she's a credit to Oakfield!
Ciara · 20 June 2023
Agent replied · 19 June 2024
Hi Ciara
Wow I love reading such amazing feedback like this, really is what we are all about as a company, really is appreciated by all of us at Oakfield, and i totally agree Charlotte is great, and a real credit to us.
Have a lovely day
Neil Newstead Founder & CEO
★★★★★ 5/5
GoogleJust completed my move into new flat via Oakfield.
Excellent that there are virtual viewings available. It really makes a difference in these trying times. And, there’s no use of ‘fish eye’ lenses to make the places seem much bigger than they are 😀
Got to say that it’s been one the smoothest ‘rides’ ive ever had Going through this process.
Special thanks to Izzy Pannett for her professional approach , attention to detail and her warm and friendly demeanor.
5 Stars to all and thanks again!!PositiveResponsiveness, Professionalism
Robert · 20 June 2021
Agent replied · 19 June 2024
Hello Robert,
We very much hope that your move went well and we are really please we were able to provide you with that 5* service of course if you need our help in the future please don't hesitate to contact us. Thank you again for your lovely review.
★★★★★ 5/5
GoogleThanks to Casey and Alex from Oakfield in helping me move during this difficult time for everyone. Within days of estate agents being allowed to reopen I was able get a virtual viewing on a property and complete the transaction quickly and efficiently.
It was particularly helpful that things such as ID could be completed via WhatsApp and an online portal, to not only allow social distancing but also to allow me to be able to do these things around my working hours, which are not compatible with being able to get to an office that is 35 miles from where I work.PositiveResponsiveness, Professionalism
Stephen · 20 June 2021
Agent replied · 19 June 2024
Dear Stephen,
Thank you so much for taking the time out of your day to leave this lovely review. We are so pleased we were able to work around your working hours and be flexible as well as assist you with your move and we wish you all the best in your new home.
★★★★★ 5/5
GoogleOakfield have recently agreed to assist me with the management of a house I own in Eastbourne. They will be managing the property for me and in a very short period of time sourced a new tenant when my previous family left the property after six years. Alex Ruiter who is Oakfield Estates Lettings Manager has gone out of his way to support my needs while ensuring that the property is up to spec and complies with the required legislation, not once becoming frustrated when I ask the silly question. Alex has been professional at all times, gone out of the way to help me and my husband and I have every confidence that Oakfield are the right company to support us for the coming years. Oakfield stepped in at very short notice when our previous agents were sold and kept in regular contact whilst we transitioned to a new arrangement. Great company with great people.PositiveProfessionalism
Sue · 20 June 2021
Agent replied · 19 June 2024
Good Afternoon Sue, Thank you very much for leaving such a comprehensive review on the service you have been receiving from Oakfield and we will be sure to pass on your kind words to Alex the Lettings Manager in the branch. We will aim to keep to these high levels of service for you.
★★★★★ 5/5
GoogleMe and my parter have been really pleased and impressed by the way that Lettings manager Alex At Oakfield has worked with us to let a house. Finding a house and going through all the paperwork can be stressful at the best of times, let alone in the madness of Covid-19. Alex has always been at the end of the phone or Email answering queries with a swift and Professional response. He has helped the the process go smoothly and assisted In communicating with outside agencies. Thanks Alex, and we would highly recommend Oakfield Eastbourne's services and team. Mille and LukePositiveResponsiveness, Professionalism
Mille · 20 June 2021
Agent replied · 19 June 2024
Hello Mille, Thank you very much for taking the time out to leave such a lovely review for Alex. We will be sure to pass on your kind words and we are pleased the process has run smoothly for you.
★★★★★ 5/5
GoogleIzzy was fantastic, from the beginning she helped through everything, any time any issue arose Izzy had it sorted as quick as possible. My partner and myself moved into our new flat yesterday and upon receiving the keys we got a card that said thank you for choosing oakfield and congratulated us on the soon to be baby, I’ve never been with a letting agency that are this personal, kind and helpful! Keep doing what you’re doing guys and gals, thank you for the smooth process!PositiveResponsiveness, Quality, Professionalism, Value
Steve · 20 June 2021
Agent replied · 19 June 2024
Hello Steve,
Thank you for the positive review we are pleased Izzy provided you with such a positive and personal service and we wish you all the best in your new home with your new baby on the way!
★★★★★ 5/5
GoogleI found the service extremely good and Alex was so pleasant and easy
to speak to.
It is a very friendly team and feel confident that my future dealings
with Oakfield will be very good.
It is nice to have an agent that is near to the properties that I own and
that tenants will be able to communicate much easier rather than
have an agent who is a distant away.
I am looking forward to a good New Year with all your staff.
Best wishes for a Happy Christmas to you all.
Peggy · 20 June 2021
Agent replied · 19 June 2024
Hello Peggy, Thank you very much for taking the time out to leave such a lovely review for Alex we are pleased you have been impressed by the service received and we will be sure to let Alex know your thoughts.
★★★★★ 5/5
GoogleIn my opinion Sam is an exceptional hard working young man. He responded to texts immediately in a friendly, positive way just before Christmas when most agents were having a two week break. It was a pleasure to meet him and I would highly recommend him to anyone wanting to sell their property
Janet · 21 January 2024
Agent replied · 19 June 2024
Good morning Janet,
We are thrilled you had such a wonderful experience with Sam, he always prides himself on being on hand to assist his Clients at all times.
Have a wonderful day
Kind regards
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleFriendly and proactive 👍🏻
This is from two happy clients after receiving a great service from Oakfield agency especially Casey Freeman has to be mentioned for her amazing friendliness and been excellent from the word GO!We recently moved from Leicester with our six month old baby and it was difficult for us to travel all the way just to submit our documents and to show them in person before the move;so we had a discussion with her and after a couple of days she just put this to bed and arranged something which was acceptable from doing it through a postal service and we found it so easy.Casey always picks up her phone and responds to emails even late at nights and early in the mornings.
At the times where you think about the issues you might have moving from far and want a response she’s there! Dealing with a person who’s passionate about what he/she does is refreshing.So if you thinking of any such deals she’s your lady;she’s on the case and everything is sorted very quickly! This is definitely your Good To Go place.
Sneha · 20 June 2020
Agent replied · 19 June 2024
Hi Sneha
Thank you so much for your lovely review, I will ensure that your feedback is passed onto Casey.
Kind regards
Chloe Taylor
Senior Branch Partner
★★★★★ 5/5
GoogleWe are renting a property with Oakfield and have been for nearly 3 years. I reported a fault online late on a Friday afternoon, received a call almost immediately confirming receipt of the report. Called by an electrician on the Saturday to confirm more details and discuss what was required. Item was ordered on the Saturday, Electrician called to confirm ordered and expected delivery on the Tuesday. Electrician called on the Tuesday evening to confirm appointment on Wednesday morning to replace the faulty item in the Oven. Oven repaired on the Wednesday morning as agreed. great service, Thankyou
Alan · 20 June 2020
Agent replied · 19 June 2024
Hello Alan,
Thank you very much for leaving a positive review on the experience you have received from the Oakfield property management team we will be sure to pass your comments onto them.
★★★★★ 5/5
GoogleWe are in the process of purchasing a property through Oakfield, Eastbourne and have been dealing with Omid for the initial viewing but following that, with Lauren Vousden. Lauren has been incredible - friendly yet professional, extremely responsive and a good communicator. She always returns calls and obtains the required information. The process has been rather complicated but Lauren has continued to provide an excellent service even answering her phone when she was at home. I would high recommend Lauren and the team. Thank you very much from Jenny & Dave.
Jenny · 20 June 2020
Agent replied · 19 June 2024
Hi Jenny
Many thanks for your lovely review, I will ensure that your feedback is passed onto Lauren.
Kind regards
Chloe Taylor
Senior Branch Partner
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