Trusted Agent profile · East Sussex
★★★★★
231 reviews across 2 platforms
49-50 Lewes Road, Brighton, East Sussex, BN2 3HW
King and Chasemore's office in East Sussex, at 49-50 Lewes Road, is rated 4.6 out of 5 across 231 reviews on two platforms, including 213 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards King and Chasemore won in 2026.
The Trusted Agent 2026 results for King and Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
GoogleAdam and Max were great to deal with, professional and prompt in answering any questions that I had. Highly recommend.
Thank you Rebecca for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were really impressed with the services we received from Danny and the team at King and Chasemore. They worked extremely hard to push a difficult and time sensitive sale through for us and were considerate and supportive of our needs. We have had numerous experiences of difficult estate agents in the past but would absolutely not hesitate to use Danny and his team again - they have restored our faith in property sales and agents! Mr and Mrs R - July 2018
Hi Laura, thank you for taking the time to leave us with your fantastic 5* review of our dedicated King & Chasemore team in Brighton. It is brilliant to read that Danny and the team worked really hard for you and were considerate and supportive of your needs. We look forward to helping you again in the future. Kind regards, Emma.
5/5
GoogleMax was amazing helping me secure a room today. Thanks to you
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you King & Chasemore for helping us find our new rental! A particular thanks to Chloe for being so attentive throughout the process, making it very smooth and stress-free by responding to our queries so quickly! Very happy and excited to move into our lovely new home!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery welcoming and helpful. Really helped with taking the stress away from moving, and helped secure everything for us in time. Erena went above and beyond to ensure a smooth moving day, Dan was friendly and informative and the rest of the team I dealt with are fantastic and friendly. Thanks again
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotKing & Chasemore Saltdean (Countrywide
King & Chasemore Saltdean (Countrywide Residential Lettings Ltd), disgraceful, dishonest, and a serious risk to landlords. This company should not be trusted with anyone’s property or money. My experience has been appalling from start to finish, and their handling of rent and complaints has been nothing short of scandalous. • Rent unlawfully withheld, My tenants paid rent in full, yet over £1,500 was withheld without explanation. Only a small fraction was ever passed to me. • Contradictory complaint responses, Their Stage 1 complaint response confirmed that funds were being held. Yet at Stage 2, senior executives stated that no funds were held “beyond 4th August.” This was false. On 15 September, their own Saltdean branch confirmed in writing that funds were still being held in Countrywide’s client account. • Misleading and inaccurate Final Response, Their final Stage 2 complaint response flatly denied holding rent, despite written evidence from their own Saltdean branch proving otherwise. This demonstrates either incompetence at the highest level, or deliberate misrepresentation. • Terrible service throughout, Emails ignored, phone calls not returned, and when I visited the Saltdean office in person I was told they were “too busy” to even read my email. Instead of resolving issues, they created confusion, delay, and financial loss. • Complaint process is a sham, Deadlines ignored, evidence brushed aside, and responses riddled with basic legal errors. At every stage Countrywide downplayed or denied the seriousness of their failures. Due to legal restrictions and sensitive information, I am not able to upload the documents I hold, but I wish I could, so everyone could see for themselves just how dishonest this company has been. Countrywide Residential Lettings Ltd, trading as King & Chasemore Saltdean, has shown itself to be unreliable, unprofessional, and dishonest. They mishandled rent, contradicted themselves at every level of complaint handling, and misled both me and my tenants. I have now escalated this to The Property Ombudsman and will be pursuing legal action to recover what is owed. For your own protection, avoid King & Chasemore Saltdean (Countrywide Residential Lettings Ltd) at all costs. They are a disgrace to the industry.
5/5
GoogleWe recently got an offer accepted on a house through King & Chasemore. James was our point of call and he was really great in keeping us updated and in the loop. He had patience with both me and my partner calling at different points within the days. Thank you James!
Hi Jessica, It is wonderful to read another 5* review about our local team which I will ensure is passed on to them. Thank you for taking the time to leave your comments! - Scott @ Customer Relations.
5/5
GoogleI can't recommend King & Chasemore enough. We found and sorted our new property in about a day thanks to the precious help of Fin and Paula! Communication was great throughout, by email and by phone. We were never left in the dark and everything went so smoothly. Moving house is stressful so I can't thank Fin and Paula enough for their amazing customer service and support!
Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure to deal with Olivia Muca who was very responsive, friendly, and professional. After terrible experiences from our agents meeting Olivia was so refreshing. Thank you Olivia
Thanks for the excellent 5* review Sarra! Best wishes, Lucy, Customer Relations.
5/5
GoogleAtosa and Erena have both been fantastic, super helpful and helped us to secure a flat in such a quick time. Both were very understanding of our inability to attend midweek viewing due to work commitments in other cities. 10 out of 10, would use the letting agency again.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleMax and Adam really helped me through this really stressful move, communication was great and they made everything as easy as possible to help me
Thank you for the kind words! We are glad to hear that our team provided exceptional support during your move. Customer satisfaction is our top priority and we're thrilled to have made the process easier for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks to the King and Chasemore team great team good job. Especially Chole Lewes Road Branch thanks for being so helpful throughout the moving in process. Keep doing what you do. Thanks one more Chole thumbs up 👍 …
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleLiam and Rebecca were a massive help to helping my partner and I move out. Both quick and efficient and excellent with communicating. We appreciate all of their help! Thanks again!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve so far had a great experience with King & Chasemore. Chloe has been helping us complete all the paperwork and everything has gone very smoothly. Chloe has replied to all our queries very quickly and helpfully. I’m very satisfied with them!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAlways had a very good experience working with Adam and Max at this branch. Always very easy to communicate with and professional. Thank you
Thank you so much for your kind words! We take great pride in providing excellent and professional service to all our customers. We're so glad to hear that you've had a positive experience working with Adam and Max. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHaving worked as a real estate agent myself, King and Chasemore was a refreshing experience for me. Special thanks to Erena Philipos for being so welcoming and making the process easier for me. Also, thank you for the welcome box. Keep it up
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom the first phone call to the last stage, King and Chasemore have been amazing, especially Dominique! Totally professional and totally caring! Thank you and all the staff at K&C Can’t wait to do business with you all again! 5 Star Service ⭐️⭐️⭐️⭐️⭐️
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOlivia is really a star she is so nice and has dealt with all my problems in such a professional manor
Thanks for the excellent 5* review Lawrence! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot honest
This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.
5/5
GoogleThank you Adam for all your help renting my flat. Quick and professional throughout. Highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMax, Adam and team great job. Very responsive and accommodating.
Thanks Obed for leaving us your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKing & Chasemore have provided fantastic service, right from the point of initial enquiry through to moving into the new property. Chloe has walked me through the whole process and been informative, personable and efficient in everything she has done. She has really helped make a stressful moving situation as smooth as possible! From additional viewings to making payments to arranging contents insurance, everything has felt that much easier as a result of her help and friendly manner. The communication I have had with Rebecca and Dan has also been top notch, so it really does give an extremely positive overall impression of King & Chasemore.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJosh & the team at Lewes Road were always professional, kept me informed through lockdown & were effective in the sale of my mothers house. The whole team were always aware of the current position & did their best to progress matters as quickly as possible. They were all polite & courteous at all times.PositiveProfessionalism
Many thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just bought a flat from King & Chasemore. This is the first time I have bought on my own and Shaun has been helpful every step of the way. I cannot recommend them highly enough. Cecilia
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: King and Chasemore, Brighton won Trusted Agent; King and Chasemore, Church Road won Trusted Agent; King and Chasemore, Berwick-Upon-Tweed won Trusted Agent; King and Chasemore, Saltdean won Trusted Agent; King and Chasemore, Worthing won Trusted Agent.
