King and Chasemore East Sussex reviews

★★★★★ 5/5

Google

We had a fantastic experience with this estate agency. Lulu Salmon was the estate agent that we corresponded with. She was incredibly friendly, approachable, and always made us feel comfortable asking questions, which was especially important as first-time buyers. She carried out regular check-ins throughout and kept us updated and reassured at every stage. Her communication was consistently clear and timely. Excellent service all around.

Yeliz · 16 March 2026

★★★★★ 5/5

Google

We have partnered with King & Chasemore for over two years, and the service has been fantastic. They have consistently gone above and beyond to ensure the rental process is seamless, showing great flexibility in adapting to our specific needs. A special thank you to Max and Adam for their exceptional support throughout the journey.

Bea · 16 March 2026

★★★★★ 5/5

Google

I had a great experience in the short time that Max supported my husband and me to rent a flat. He was professional and swift, and he positively liaised with the landlord on our behalf. Even though we did not continue, Max was professional and understanding and made positive recommendations. This is definitely an agency I would love to rent from. Thank you for all your help. Your assistance was a breath of fresh air.

Imisiayo · 16 August 2025

★★★★★ 1/5

Trustpilot

We had a disappointing experience with…

We had a disappointing experience with the way our application was handled by Amelia. From the beginning, we were encouraged to proceed and submit an offer, with the impression that things were moving forward positively. Based on this, we acted quickly and in good faith. However, after submitting our offer, the process changed unexpectedly, and we were informed that further viewings would continue before any decision would be made. While we understand that landlords may wish to consider multiple applicants, the lack of clear guidance and inconsistent communication from Amelia made the process feel unclear and, at times, misleading. As prospective tenants on a tight relocation timeline, clear and consistent communication is extremely important. Unfortunately, we felt that the process was not managed in a way that reflected this. We hope that in future, applicants are given clearer expectations and guidance from the outset to avoid unnecessary uncertainty and inconvenience.

Selin · 30 March 2026

★★★★★ 5/5

Google

Lulu was an amazing estate agent, and I couldn’t recommend her more. She was so helpful, professional, and charismatic. Sadly, the seller pulled out, but the service from start to finish was exceptional. Connor and Michael were also amazing, thank you to everyone at King & Chasemore.

Tara · 16 February 2026

★★★★★ 5/5

Google

"I recently had the pleasure of working with Max from King and Chasemore Letting, and I cannot recommend him highly enough! From start to finish, Max was incredibly professional and attentive. He took the time to understand my needs and provided invaluable guidance throughout the process. His expertise and commitment to excellent service truly set him apart. If you're looking for a reliable and knowledgeable estate agency and agent, look no further than King & Chasemore and Max!"

Nana · 16 January 2025

★★★★★ 5/5

Trustpilot

From start to finish Iv been so…

From start to finish Iv been so impressed with king & Chasemore. Especially Conor from the saltdean branch. 1- Conor understood the extra care my daughter requires and went above and beyond at the viewing, making her very comfortable. 2- From the moment my daughter was excepted for the property Conor stayed in constant contact with us with regular updates. 3- the day we picked up the keys went brilliantly, my daughter received a cute little gift box for moving into her property and everything was explained properly. Couldn’t be happier with how easy it all went. Thank you to Conor for being so professional and understanding. 5 star service

Kerri · 25 September 2025

★★★★★ 5/5

Google

What can I say, they were all professional throughout our dealings, however, Lulu really stood out. Lulu has a natural warmth and personality, which put me at ease from day one, more to the point my potential buyers also relaxed in her company when viewing. I saw her as a great asset to an outstanding company. First class service all the way, I totally recommend, and Lulu, if you read this, thank you for everything.

Atlantis142 · 16 February 2026

★★★★★ 2/5

Trustpilot

We have rented a 4 bedroom re renovated…

We have rented a 4 bedroom re renovated cottage from them. The way the property was presented and what we got went in a misleading direction. EPC: B / C Last update 2019 This was one of the coldest houses we ever lived! No floor insulation the carpet was on floorboards! Two winters freeze to death! The storage heaters did not performed and the underfloor heating was so expensive £500 pm so unaffordable! Gaps in the patio door lost heat we only could sit in the house with blankets. Reported the patio-door gap from day one nothing was happening until end of second winter. There was a wood burner totally useless just polluting the air and the room was cold as soon the fire stopped. The wood burner totally useless however they insisted to clean it which cost £45. Our chimney man said it has not been cleaned for some years! The landlady said we cleaned it so totally untrustworthy! K&C did not told us that the landlady lives next door with her barking dog! It’s nice to given the choice if I want to live next to a nosey landlady! No pets allowed for us by the way! In the summer the fumes of petrol comes from the A27 it stinks so can’t sit in the garden. There are neighbours burning grass in their garden midweek the smoke was unbearable. In Falmer that’s ok smoke away! We had rats in the attic not just one a nest so pest control came it took two rounds to kill them. The wood lice upstairs was madness they came from everywhere pipes, gaps shower drains or roof in the bed, curtains, walls never seen anything like it! Harmless insects but unpleasant! Check-in report: Agent gave us the key and check in report was left basically do it yourself. The garden front and back was redone by a landscape gardener. I always keep the garden tidy never had any issues or problems with the deposit. This landlady wanted it back as received. She kept £300 from the deposit no clear answer for what messing us about. The front garden is a gravel parking nothing to look at! The two years of living there was a nightmare, financially draining and ripped off! Only one house inspection and that was poor too. Will never use this agency again! Why? Check out process with Countrywide topped it. No wonder they have 90% one star reviews read it! No negation skills no professionalism I am shocked how countrywide can survive as a business👎🏻

Consumer · 25 June 2025

★★★★★ 5/5

Google

Outstanding service! Max went above and beyond to help me through every step, highly recommend!

Nini · 14 April 2026

★★★★★ 5/5

Trustpilot

Great experience with letting a…

Great experience with letting a property previously managed by another agent.There was a substantial amount of repairs needed pre-letting, and Stephanie and the team arranged everything before a successful letting

Raymond · 4 August 2026

★★★★★ 5/5

Google

My partner and I started looking at properties back in March and met Nathalie at a viewing shortly after. She was incredibly reassuring and did an amazing job showing us around that initial property. But her dedication to the role and attentiveness to her clients didn’t end there. For the past six months, she has been checking in on us regularly and providing several matches. She understood exactly what we needed and has done an exemplary job tailoring her approach to our needs. Our top home may not have been sold by King and Chasemore, but the best estate agent is definitely on your team.

Berta · 13 October 2025

★★★★★ 5/5

Google

Lulu was the most engaged and helpful estate agent of the many I encountered in my home search

Pietro · 16 February 2026

★★★★★ 5/5

Google

Max was very helpful and kind throughout the whole process, and Adam was always quick responding to any issues we had.

Jay · 16 January 2026

★★★★★ 5/5

Google

Really impressed with Chloe - I am new to the area and she couldn't have been more helpful in all the advice and guidance she gave me! She helped me with all the problems I had with my existing rental which was a nightmare and made the whole process of moving completely stress free! Thanks Chloe - you're a star and happy to recommend you and King and Chasemore to my friends and family.

Chris · 21 February 2024

★★★★★ 5/5

Google

Absolutely brilliant. Both Max and Adam were absolutely brilliant to deal with. Really pleasant to talk with and very easy going. I would highly recommend

Brogen · 5 December 2025

★★★★★ 5/5

Google

Max was very helpful, coherent and patient with me on the phone. Very happy with how he helped me and would highly recommend to others

Charles · 5 December 2025

★★★★★ 5/5

Google

Max’s service was absolutely fantastic from start to finish. Everything was handled quickly, smoothly, and with great professionalism. The whole process was stress-free, and I couldn’t be happier with how things turned out. Thanks again for all your help, highly recommend!

F · 14 May 2025

★★★★★ 5/5

Google

Lulu was really helpful in our house search over the last few months

Matty · 16 February 2026

★★★★★ 5/5

Google

I have recently bought a flat through K&C Lewes Road branch. Shaun and James were extremely helpful throughout the process, kept us up to date and organised a 2nd viewing of the property quickly when we requested in. They have been brilliant at liaising with different agencies when we requested surveys, and also with contacting our solicitor to speed things up where possible. Despite not using their in-house mortgage broker or solicitor services, they have been professional, helpful and supportive throughout. I would 100% recommend buying through them.

Kitty · 21 June 2023

★★★★★ 5/5

Google

After struggling with other agencies for MONTHS King and Chasemore helped us get sorted in a week ; everybody was so kind but a special thanks to Max and Adam who worked with us personally to make sure everything went smoothly!!

Neptune · 26 April 2025

★★★★★ 5/5

Google

Max is the best agent we have ever dealt with

Sam · 16 February 2026

★★★★★ 1/5

Google

I initially gave a 5 star due to Max providing a quick and easy time finding a place while also being accommodating to the fact we were not in the city, making going through the process a bit harder. If had just ended like this I would’ve left it as a 5 star, however after moving in the house advertised as a 4 bedroom house with 3 doubles and 1 single, clearly alluding to 3 double beds and 1 single bed turned up being 2 double beds and 2 single beds. I would warn others of the agency using misleading description for their listings. When emailed about this discrepancy, they claimed that the description of a double bedroom and single bedroom with no mention of singles beds in “ double rooms” was in fact not misleading and accurately described the accommodation, refusing to take responsibility for the misleading description. I would not recommend trusting there house descriptions and face value as there is a chance you will be mislead and if so, they will not take responsibility for it. The house listing is attached below for transparency. You can decide yourself if you think this is a misleading description or not.

Michael · 16 July 2025

★★★★★ 5/5

Google

Max and Adam were so helpful in helping me secure a beautiful studio. Thank you very much King & Chasemore. I look forward to moving in.

Mauro · 16 September 2025