Fox and Sons East Sussex reviews

★★★★★ 5/5

Google

My house purchase ended up being a very long one (almost 2 years) which was no fault to Fox & Sons. Nethertheless, throughout the whole process Fox & Sons stayed committed and did everything they could on their end to help the situation. All of the staff are freindly, helpful and dealt with all of my requests in an efficient manner at every stage of the process. Highly recommend Fox & Sons!

Tim · 21 November 2024

★★★★★ 5/5

Trustpilot

The Esperance viewing

Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!

Andre · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent contact from Scarlett and…

Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.

Vivienne · 29 January 2026

★★★★★ 5/5

Google

Given five stars 🌟🌟🌟 🌟 🌟 Five stars for commitment for customer service, five stars for communication and five stars for all round friendly bunch of people.. Been property hunting for many months and been able to witness first hand a vendor rip a property away as process begins. Fox and sons peacehaven team kept in regular contact with myself and tried to find and locate suitable properties within our catchment area between Goring and Newhaven, but higher offers kept coming forward.. After discovering my mortgage with a direct bank was dropping rapidly despite my deposit increasing, Jonathan was a great help in hitting a high enough agreement that I was able to secure a place. I must admit, I didn't feel pressured when venturing in to enquire by phone, I didn't feel unwelcome when needed help and advice after agreements failed and have faith and belief now that the team here will be not just a named brand of estate agents, but a team that has the ability to put the customer at the heart of what they do... So on my recommendation if struggling to get on the property ladder.. Come speak with the team here as like me, you could be pleasantly surprised... Once again a massive thank you to the team at Peacehaven for the genuine experience and support over the months it's taken to find the right home...

Zeon · 14 June 2023

★★★★★ 5/5

Google

We are very happy with the service being provided. Good communication and advice. Happy to work with them towards our first home.

Hima · 9 April 2026

★★★★★ 5/5

Google

India made the whole experience so easy and kept us well informed the whole way. Would highly recommend

Adam · 11 January 2025

★★★★★ 1/5

Trustpilot

Arranged viewing

Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.

YS · 14 September 2025

★★★★★ 5/5

Google

India was very nice, flexible and provided clear information. She was also attentive and kind. Thank you!

Laia · 15 January 2025

★★★★★ 1/5

Trustpilot

Crawley Branch - Zero Customer Service!

Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!

Colm · 12 May 2023

★★★★★ 1/5

Trustpilot

YeeHaa - Hello Cowboys …

Due to various physical and mental health problems I trusted in the professional attitude of Calvin, manager of local office in Poole and Rachel who deals with auction sales elsewhere - both were absolutely awful, unprofessional and cost me quite a bit of money. Definitely world not recommend Poole branch F&S nor Rachel Barnes re auction input to property! Messed me about and caused much distress when they were aware of my physical and mental health! Definitely do not recommend.

Ms · 2 May 2023

★★★★★ 5/5

Google

Big thank you to Fox and Sons for helping my buy my first home! They were so helpful and understanding as I navigated this new, and sometimes confusing, territory. From some of the first viewings with Callum, who kept me open minded about location and potential of properties, to India who handled all of the communications between the buyer and myself with tact, patience and timeliness. Thank you again for all of your hard work and time, really appreciate it.

Asher · 14 May 2024

★★★★★ 5/5

Trustpilot

Did the Solicitors work for them!

4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!

Max · 28 April 2023

★★★★★ 5/5

Trustpilot

5* Fox and Sons Eastbourne

Fox and Sons eastbourne have been fantastic with helping me find my first home, I told them roughly what i was looking for and within 2 days they had contacted me with my perfect home! The whole process was great and they really supported a nervous 1st time buyer. I will definitely be reccomending them to everyone! Thanks so much to Steve and his team! :)

Hannah · 1 October 2020

★★★★★ 1/5

Trustpilot

Booked a valuation with Crewkerne…

Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs

Terence · 2 September 2026

★★★★★ 1/5

Trustpilot

Tried to underhandedly go behind my…

Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice

Paul · 19 May 2026

★★★★★ 2/5

Trustpilot

Quite poor

As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market

Jet · 4 August 2026

★★★★★ 5/5

Trustpilot

Rented from fox and sons (Eastbourne) review

I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)

Jodie · 26 January 2026

★★★★★ 5/5

Trustpilot

A great company

I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x

Mrs · 19 October 2024

★★★★★ 5/5

Trustpilot

We asked Ellie from Poole Fox and Sons…

We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D

Gary · 16 February 2026

★★★★★ 5/5

Trustpilot

Best experience I’ve ever had!!!

Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her

Josh · 9 January 2023

★★★★★ 1/5

Trustpilot

Persistant phone calls

My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.

Timothy · 5 November 2024

★★★★★ 1/5

Trustpilot

Are you sitting comfortably?… then I’ll…

Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!

Mrs · 1 January 2023

★★★★★ 5/5

Google

Felt completely at ease from the first meeting with Callum.  No pressure sales, just good, solid, down to earth advice and support throughout. Such a lovely friendly team, like family.

Lynne · 19 December 2025

★★★★★ 1/5

Trustpilot

non stop phone calls every day two…

non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .

Steven · 3 July 2026