Trusted Agent profile · Peacehaven
★★★★★
590 reviews across 2 platforms
233 South Coast Road, Peacehaven, BN10 8LD
Part of Fox & Sons, see every office.
Fox's office in Peacehaven, at 233 South Coast Road, is rated 3.5 out of 5 across 590 reviews on two platforms, including 157 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peacehaven.
Every review we hold for the Peacehaven office, from every platform, shown as written. First names only.
1/5
TrustpilotFox and Sons Gosport
Fox and Sons Gosport, I would never deal with again after being part of a chain, There is no communication failed call back requests, didn't ever know what was going on within the office it was always someone else who was dealing with it. I do strongly believe that they helped delay the whole exchange process as there was no urgency or pressure applied from them. Awful service
5/5
TrustpilotA first rate experience from the start…
A first rate experience from the start with Fox & Sons Chandler's Ford when selling our property. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so grateful for all the help and advice along the way. Fantastic team and service.
1/5
TrustpilotMy wife and I are quite elderly and…
My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.
1/5
TrustpilotFox and Sons letting agents - no service at all
Fox and Sons advertised a property to let nearby that was particularly suitable for us. I sent a message via the Rightmove website expressing our interest and asking to view the property. I got no response at all. I called the telephone number and left a message on the answer phone - and got no response. I called the branch and was told I had reached the sales team who could not help but they took a message for me and said they would get the letting department to call me back. No response. I sent emails. No response. Eventually today I drove to the branch to talk to somebody. The lettings department is behind a locked door, no response when I rang the bell. I went into the branch and was told the people there were sales staff and the lettings staff were unavailable. I asked for contact details of a regional manager or head office that I could contact and was told that they do not know the contact details for a headoffice/ regional manager but would take my details and ask the lettings agent to call me. Of course they have not. I eventually drove to the property to see if I could contact the landlord directly. Not surprisingly, after all this time that I have wasted trying to raise somebody from Fox & Sons the property has been let to somebody else. I will never ever use Fox & Sons and would advise others not to either.
1/5
TrustpilotWorst estate agent I’ve ever used
Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years
4/5
TrustpilotI had a good experience buying a flat…
I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.
1/5
TrustpilotThey just lie, also supported by management, despicable
had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.
2/5
TrustpilotDisappointing experience
Disappointing experience. Fox and Sons (and their parent company Sequence) have done a very poor job for us. Emails went unreplied, questions unanswered, very slow to do their jobs etc. After 5 months I threatened to pull out of the purchase and voila, they started to chase client and solicitors.
1/5
TrustpilotLuke Hallewell from Fox and Sons
We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177
1/5
TrustpilotStop advertising on right move as a…
Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
1/5
TrustpilotThey were the worse letting agency
They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them
5/5
TrustpilotScarlett Hepburn
I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
5/5
GoogleCallum deserves a bonus he's very good at his job bless him
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleI’ve recently sold My property thru fox and sons peacehaven, I’ve dealt with Tom most of the time and he’ was through and on the ball always answering my calls or emails, to reassure me all was well and moving in the right direction.. I’m very happy with the service I was provided .
1/5
TrustpilotI made the mistake of going with Fox and Sons, Bexhill
I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.
1/5
TrustpilotNo respect for GDPR
I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail
hi Sinead,firstly we are sorry this is the case.if you can provide us with your contact details, us at head office can remove your details from the companies database.we also will talk to the branch/branches to see why this hasn't been actioned. apologies for any stress or inconvenience caused.steve Customer services
1/5
TrustpilotGDPR data breach
My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy
5/5
GoogleMy wife and I would like to thank all at fox & sons for helping sell our house they did an amazing job, We would like to say a special thank you to callum for his hard work showing the property for us.
Thank you for taking the time to leave us your fantastic 5* review Stuart Barnett. Best wishes, Lucy, Customer Relations.
1/5
GoogleStop being so bloody pushy! stop calling me! I’ve had two unsolicited calls from your agents this morning. I’m not on to sell with you and I’m not looking to buy through you! Stop it!
Hi Ty, Thank you for your feedback. I'm sorry to hear about your experience and for any inconvenience caused. Please contact us at complianceresidential@sequencehome.co.uk so we can address this issue further. Best regards, Lucy, Customer Relations Team
1/5
Trustpilotif you are a buyer avoid them
Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague
5/5
TrustpilotThe Lords
Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.
“Thank you for your kind review, we were very happy to assist with the sale of your property and that you could move into your new home. It was always a pleasure catching up with you and ensuring the sale progressed at a consistent pace! Do let us know if we can be of any assistance in the future.”
5/5
GoogleI wanted to thank you the staff of Fox&Sons, they did an amazing job. Callum and Jonathan helped to reach our goal to buy our first house. It was a long process to go through but I am grateful for the job they did, I highly recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotApplied for an MIP with local firm…
Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peacehaven.
