Fox Peacehaven reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We couldn’t recommend Jess Skilton highly enough! She has been absolutely fantastic from the moment we put our house on the market. She’s incredibly helpful, friendly and professional, and has taken great care throughout the whole process. We’ve only been on the market for a few weeks, but Jess has kept us regularly informed and always made sure we knew exactly what was happening. She’s been by far the best estate agent we’ve ever dealt with and has made what can be a stressful process feel so much easier. We really appreciate everything you’ve done. Michael and Emily

Michael · 27 September 2026

★★★★★ 1/5

Google

Appalling experience with Fox & Sons Peacehaven. I would actively avoid using this branch to buy or sell a property. We were buying a property marketed as a THREE-BEDROOM home, where the third bedroom was a converted garage. Because we had experienced a similar issue years earlier, I specifically asked whether the conversion had been done properly. I was given a clear, confident reassurance that it had all been done properly and was “above board”. What I was NOT told was that this was simply information supplied by the vendor. I was not told it had not been verified, that there was any uncertainty, or that I should confirm the position before proceeding. It was presented to me as fact. Had I known the true limits of the agent’s knowledge, I would have verified the position before committing financially and realistically probably would never have offered at all. Instead, I relied on that reassurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. We later discovered that the supposed third bedroom had been converted BACK into a garage, not because Fox & Sons told us, but because we drove past the property ourselves after chasing the agent and receiving no response. We required three bedrooms and could not proceed with a two-bedroom property. I also retained screenshots showing the property continuing to be advertised as a three-bedroom home after the issue was known and after we had withdrawn. The complaint handling was no better. My formal complaint was not acknowledged and I had to chase simply to find out whether it had been received. Our withdrawal was also not acknowledged. When the branch manager eventually replied, I found his response dismissive, defensive and deeply unprofessional. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I genuinely felt like I was dealing with disengaged teenagers rather than a professional estate agency. Then came perhaps the most unsettling part. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. Given that she knew my full name through Fox & Sons, I found it profoundly inappropriate and extremely unsettling that the employee I had formally complained about was subsequently viewing my personal social media. Even after all of this, Fox & Sons continued sending me marketing emails, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My issue is simple: if an estate agent is relying on information supplied by a vendor, SAY SO. There is a huge difference between “the vendor has advised us of this” and presenting something as though the agent knows it to be established fact. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and completely destroyed my confidence in Fox & Sons. I would not buy through them. I would not sell through them. I would not recommend them.

Elysia · 11 September 2026

★★★★★ 5/5

Google

After a series of house sales that had fallen through from other agents and the disappointment that brings, Callum and Seb at Fox & Sons went over and above to help us find that perfect home. Seb was our initial point of contact who showed us through the home and was attentive and asked us lots of questions to ensure the home was the right fit. A real asset to the business. Callum navigated the process of offer and acceptance with great professionalism and communication was fast, clear and precise. Highly recommend!

Keith · 11 September 2026

★★★★★ 5/5

Google

We recently completed our house purchase through Fox & Sons and were really impressed with the level of service we received. Buying a house can be a stressful process, but India was fantastic throughout. She was clear, informative, and maintained excellent communication from start to finish, keeping us updated and helping everything move as smoothly as possible. Fox & Sons wouldn’t necessarily have been our first choice, but after this experience they would absolutely be our first call if we decide to sell in the future. A big thank you to India and Callum for making what can be a challenging process feel much easier.

Daniel · 11 July 2026

★★★★★ 5/5

Google

Recently brought a house through auction thinking this would be a very easy operation, I'm not very tech savvy which led to me not knowing how to use the auction site (with no help from them). I went into fox and sons peacehaven who took the property to market. They sorted all my details and were absolutely BRILLIANT! They accommodated all the needs and sent absolutely everything. They were absolutely amazing. Couldn't have done it without them I would have pulled out ! Seb, India, Georgia and Jason were top class!!!!

Cliff · 11 May 2026

★★★★★ 5/5

Google

Going to Fox and Sons was an incredible for us as first-time buyers. They knew the local neighborhood inside and out and patiently answered our endless questions. All the issues popped up were managed and they even negotiated a final price reduction. We couldn't have secured our dream home without them!" Thank you Mr Callum and the team.

Vinod · 11 August 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

We have a dram to buy a house, but we are very doubtful that whether we get the mortgage, but our Mortgage advisor Jason Shrubb is very helpful and helped us for each and everything. We are expressing our sincere gratitude to all staff in Foxandsons, because eventhough we are late for viewing, they waited for us , India Johnson and Gorgia Allerston, Callum Legate and Eden. If by mistake I forgot any names, We are giving our thanks to each and every one. Thank you to all

Soby · 12 December 2025

★★★★★ 5/5

Google

Wow! I mostly spoke with Callum however, also sometimes was in touch with India. Both of them were just absolutely amazing. Callum went above and beyond to make sure that we got our dream home! Without him we wouldn’t be sipping coffee in our new living room now. My experience with travel agents before was mostly negative and actually Callum made me realise that good people still exist out there! Thank you 😍

Julia · 11 February 2026

★★★★★ 5/5

Google

We purchased our beautiful floating home through Callum and his team in the Peacehaven office. Everything went smoothly and everyone was helpful. Special thanks to India for making time to meet us with the keys outside of office hours on a Saturday evening, we really appreciated that. Thanks guys for everything

Sarah · 11 July 2026

★★★★★ 5/5

Google

Had a great experience working with Callum and his team. Found them all really easy to get on with, they kept me up to date with how the sale was progressing and have been a pleasure to deal with.

David · 27 September 2026

★★★★★ 5/5

Google

I have recently purchased a property, with Jason Shrubb organising the mortgage. From the very first meeting, he was so helpful, prefessional and explained everything very clearly. Throughout the process he responded to all of my questions and kept me updated. I would have no hesitation in recommending his service and I will definitely return to him when the time comes to look at a remortgage. Thanks you Jason.

Vicky · 11 February 2026

★★★★★ 5/5

Google

We've just sold our house using Fox & Sons Peacehaven. Throughout the whole process the team have been outstanding. Callum, Sean & India have been excellent in their communication, high calibre of viewers in a position to move forward. When Sean was handling the viewings he was engaged, friendly, informative and sought to answer all questions. Having had two agents market my property, Fox & Sons stood head and shoulders above the other Estate Agents and I highly recommend them.

Sonja · 27 October 2025

★★★★★ 5/5

Google

Big thanks to India and Jason for all they did when I was going through the buying process. They were both extremely informative, attentive and went above and beyond to ensure I was updated at every stage and things were moved along as quickly as possible. Thank you!

Maya · 11 July 2026

★★★★★ 5/5

Google

We had a great experience working with Jason Shrubb as our broker. He was always available to help, answered all our questions clearly, and guided us through every step of the process. Jason is extremely knowledgeable in his field, professional, and very reliable. We always felt supported and confident thanks to his expertise. We would highly recommend him to anyone looking for a trustworthy and outstanding broker.

Judit · 11 February 2026

★★★★★ 5/5

Google

Through the whole process of selling my flat through Fox & Sons - from the initial visit by Callum to accepting an offer - I have consistently been impressed by their professionalism, communication and friendliness. They provided quick feedback after viewings and always answered my calls promptly. I highly recommend Fox & Sons to manage your property sale, with particular thanks to Callum, India and Georgia.

Sarah · 16 February 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

India was absolutely brilliant from start to finish. She took all the anxiety out of moving day by being organised, proactive, and incredibly supportive. She managed the communication perfectly and made sure everything went off without a hitch. Easily a 5-star experience, thank you India

Ollie · 11 July 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

Found the service great, friendly helpful and informative.. Tiger went out of her way to find time to let me have access for builders to assess, and was patient while we went around. Therefore was able to buy a good property at auction due to confidence gained.

Joanna · 11 June 2026

★★★★★ 1/5

Google

Fox & Sons Peacehaven - A Waste of My Time and an Underhanded Practice I was told about an open day for a bungalow on Saturday, August 16th. I specifically organized my week to attend, only to be called on Friday, August 15th, and told it had already been sold. This is a completely underhanded way of doing business. Advertising a public open day while secretly selling the property to other clients beforehand is a major red flag. It shows a complete lack of respect for my time and suggests the open day was never a real opportunity for potential buyers. Due to this experience, I have no trust in their business practices and will not be buying or selling property with them in the future. Update Thank you for responding, Maggie, but your message doesn’t address the core issue. The problem is not simply “inconvenience”, it’s that Fox & Sons advertised an open day for a property that was already being sold to someone else. That is misleading and wastes people’s time. If this “was not your intention,” then your processes need urgent review to ensure properties are not promoted as available when they are already sold or under offer. Until such changes are visible, I cannot have confidence in your business practices.

First · 24 August 2025

★★★★★ 4/5

Google

I recently bought a park home whose vendor was going through Fox and Sons. The process was fairly straight forward but as I engaged an expert legal firm to look after my side of the purchase it did occasionally come over that this was not the usual sale for Fox and Sons and there were some small gaps in knowledge for the process. I firmly recommend anybody thinking of this type of purchase uses a specialist legal company to assist them. However they adapted quickly to the challenge and all requests from my legal representative were met without fuss. Communication from Fox and Sons was always prompt and polite and I would like to make a special mention for both Sean and Callum at Fox and Sons in Peacehaven for their efforts. I would be happy to recommend.

Keith · 21 August 2025

★★★★★ 5/5

Google

Great Service from start to finish. Always there when we needed them. Updated me constantly and bent over backwards. Could not recommend highly enough. Thanks Callum, India and the rest of the team at Fox & Sons Peacehaven branch

DARREN · 11 July 2026

★★★★★ 5/5

Google

5 stars for Jason Shrubbs! We have recently had our mortgage offer accepted and are in the process of purchasing our first home, from the get go, Jason has been amazing and has been a huge help throughout this process, his communication and helpfulness has been outstanding. He has kept us up to date throughout and always answers our silly questions, a credit to the branch.

Ella · 26 November 2025