Fox Peacehaven reviews

★★★★★ 1/5

Trustpilot

Absolutely appalling and disgraceful…

Absolutely appalling and disgraceful service from Fox & Sons Lettings. Morgan Wilde (Crawley branch) and Olivia Rennie (Haywards Heath branch) completely failed in their duties while I was paying full management fee. They left my property vacant for over five months on purpose, ignoring at least two eligible tenants who submitted enquiries - both never received any response. On top of that, they kept presenting me with tenants who were completely unsuitable for the flat, people without jobs. This shows a shocking disregard for my property and finances. I had to constantly chase them to carry out even basic management duties, and their excuses were pathetic. Their negligence, unprofessionalism, and complete lack of accountability cost me thousands in lost rent. I had to constantly chase them to do even the most basic management tasks, and their excuses were pathetic. When I went to another agent, my flat was rented in less than 48 hours - proof of their incompetence and negligence. I strongly advise anyone not to deal with Fox & Sons letting department, especially Morgan Wilde at Crawley and Olivia Rennie at Haywards Heath. They’re disgusting, dishonest, and their behaviour utterly unacceptable. I am taking this further and I will not rest until I get a proper explanation and resolution. Shame on you Morgan Wilde and know that your dishonesty and dirty play will cost you in life.

Gomez · 20 March 2026

★★★★★ 5/5

Google

Seb was such a refreshing change, really personable and genuine, we just felt like we could trust him. Very likeable.

Helen · 11 September 2026

★★★★★ 5/5

Google

We had an excellent experience with the team and, most especially Callum Legate. From start to finish, the team was professional, responsive, and incredibly helpful. They guided us through every step of the process, addressing any questions promptly and ensuring everything went smoothly. Callum went over and beyond to make sure everything was sorted in good time, and we were able to close before the new stamp duty came. He coordinated smoothly with everyone (seller, myself, and conveyancers) to ensure seamless communication and avoid delays. As a first-time buyer, this was an incredible experience!!

Ayomikun · 25 March 2025

★★★★★ 5/5

Google

Callum and his team have been excellent throughout our property sale. From start to finish being open and honest, vigilant and within a week of coming to them we had 3 offers on the table. They achieved more in a week than a previous agency did in 3 months. Massive thank you to Callum, Tiger and India who we had most of our conference with. Cannot recommend them enough. Making the process of selling and buying houses a lot more tolerable. Thank you 🙏🏻

Jonny · 18 January 2025

★★★★★ 5/5

Google

We had an excellent experience working with Jason Shrubb as our broker. From start to finish, he was responsive, easy to communicate with, and took the time to explain everything clearly. He guided us through each stage of the process with confidence and professionalism, which made the whole experience feel straightforward and stress-free. Jason’s knowledge and reliability really stood out, and we always felt in safe hands. He was consistently available whenever we had questions, and that level of support made a big difference. We wouldn’t hesitate to recommend him to anyone looking for a dependable and highly professional broker!

S · 11 May 2026

★★★★★ 5/5

Google

We chose Fox and sons over two other local agents, based on our face to face meeting with their representative, Callum. He met our expectations with his approach and instilled trust in us from the outset. In very short order, the EPC, floor plans and pictures were all arranged and the house went on the market on the following Saturday afternoon. On the Monday, the next working day, a viewing took place resulting in an excellent offer which we accepted. The sale is now proceeding nicely and we are very happy. We've been involved in several sales and purchases and I can honestly say that this is the best experience we've ever had with any estate agent. I cannot recommend Fox and Sons highly enough!

Jeremy · 11 May 2026

★★★★★ 5/5

Google

The service I received from the Mortgage Services Consultant Jason Shrubb was outstanding. They were professional, responsive, and proactive in finding the most suitable mortgage options for my circumstances. Their clear communication and attention to detail gave me great confidence during the process. Thank you for such excellent support.

Alona · 19 December 2025

★★★★★ 5/5

Google

Lovely young man Sebastian was very confident and friendly, did an amazing job showing people around our home for sale thank you.

Lauren · 11 July 2026

★★★★★ 5/5

Google

Fox & Sons in Peacehaven was very good from start to finish, I had no issues and was informed all the way through the process. I can highly recommend Fox & Sons Peacehaven !!

Dean · 16 February 2026

★★★★★ 5/5

Google

Callum and India were both superb. Having already had a sale fall through before approaching Callum, I was desperate to move as quickly and efficiently as possible to enable me and my partner to buy our first home and move nearer to family before the arrival of our baby. This was a big ask but Callum, India and the team found us a genuine buyer quickly and supported us throughout the process. We have now moved and couldn’t be happier. Thank you so much for everything!

James · 20 August 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

After contacting Fox and Sons in Peacehaven regarding a property for sale I spoke to Callum the manager and then visited the property with him. I received an excellent, helpful and informed overview of the property and was impressed by Callum's personable approach. His customer service and willingness to answer all my questions was very reassuring and I would recommend a visit to anyone looking to buy a property in Peacehaven.

Suki · 21 November 2024

★★★★★ 1/5

Google

I saw a property that I wanted to view in Central Avenue and unfortunately this estate agent was the only agent. They could not arrange it. They double booked, and wanted to show me a totally different property. When I suggested a morning viewing They suggested an afternoon one. I just gave up. I hope the property goes on sale with someone else.

J · 11 June 2026

★★★★★ 1/5

Google

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 11 August 2026

★★★★★ 5/5

Google

I would like to thank Callum and his team at Fox & Sons (Peacehaven branch) for their tremendous help in selling my house. We had bookings for viewing the very next day and the house was sold within a week in the market at the price I expected. We have exchanged our contracts and are waiting for the completion now. All the team members I dealt with were professional, informed, and helpful. Would certainly recommend them.

Amit · 10 August 2024

★★★★★ 5/5

Google

I live in Newhaven but chose Fox and Sons Peacehaven to be my selling agent based on their reach and great reputation. Good decision! There was a steady stream of viewings from day one, it didn’t take long for them to find me a suitable buyer and we have just exchanged contracts! I can’t speak too highly of the team. Callum, India and Millie were professional, friendly and informative at all times. A special mention here for India who was very supportive and gave regular updates throughout the process. Communication is key so I really appreciated that. Thank you!

Jenny · 23 May 2024

★★★★★ 5/5

Google

I had a viewing and since then the customer service from Georgia has been brilliant. Very efficient and quick with responses. Highly recommend Fox and Sons Peacehaven!

Sophie · 16 February 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

We have recently had an offer on a property accepted through Fox & Sons Peacehaven. We have met with both Emma and India in visits to the property and both have been professional and welcoming. We felt very relaxed and supported through the process and have had any questions or queries answered promptly. Would highly recommend them to anyone looking to sell or buy a property in the future.

Kerry · 16 March 2026

★★★★★ 5/5

Google

I got a buyer in 1 week! Callum, India and team are fantastic! - Great job! Thank you!

P · 2 April 2026

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Google

I’m very satisfied with the work done by this branch of Fox and Sons. As a first time buyer, I think they have been better at explaining some of the different steps of the purchase than our solicitors have been. They have been very professional and polite from the viewing to the completion and handled everything smoothly. A particular thank you to Callum and Indya.

Nadege · 24 September 2024

★★★★★ 5/5

Google

Very professional, and a pleasure to work with. Georgia and the team made the process easy from start to finish.

Lorraine · 16 February 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026