3/5
TrustpilotI recently brought a house with fox and…
I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.
Trusted Agent profile · Peacehaven
Fox Peacehaven reviews
★★★★★
589 reviews across 2 platforms
233 South Coast Road, Peacehaven, BN10 8LD
Part of Fox & Sons, see every office.
Fox's office in Peacehaven, at 233 South Coast Road, is rated 3.5 out of 5 across 589 reviews on two platforms, including 157 Google reviews rated 4.7.
Reviews
Every review we hold for the Peacehaven office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEveryone was extremely friendly and…
Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.
5/5
TrustpilotUNDERSTANDING DIFFICULT SITUATION …
I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
GoogleI'm so happy with my property Lauren and Jack we're great couldn't recommend more, your staff are a real asset to your company I visited cubitt and west and they did not have the same feel but i must say Lauren is a lovely girl 5 stars from me
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
5/5
GoogleI'm so happy with my property Lauren and Jack we're great couldn't recommend more, your staff are a real asset to your company I visited cubitt and west and they did not have the same feel but i must say Lauren is a lovely girl 5 stars from me
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
5/5
GoogleI’d like to thank the team for all of their help on our previous purchase, and for all of their communication.
Agent replied · 24 August 2024
Thank you for your terrific 5* review and thank you for your kind words Ollie. Best wishes, Lucy, Customer Relations.
5/5
GoogleCallum and India where brilliant great knowledge and was made to feel comfortable through the whole process
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review Jehan. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
GoogleThank You for selling our house brilliant service india is a credit to your team keeping us informed and chasing solicitors when needed.
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review Richard Knevett! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
5/5
GoogleVery helpful team. Answered any queries that I had and were very prompt in responding. Thanks Fox and Sons Peachaven
Agent replied · 13 June 2024
Thank you for your terrific 5* review Aaron. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
2/5
TrustpilotTerminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
4/5
GoogleNew Team made it 4 starts instead of lower. New team took over our purchase on the final hurdle. Callum (Manager) was communicated well through our short time with the team.
Agent replied · 13 June 2024
Thank you George for your review, the comments of which will be passed on to the local team. Kind regards, Scot @ Customer Care
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
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