Fox Peacehaven reviews

★★★★★ 3/5

Google

We’ve had a very diverse experience with Fox & Sons to purchase our house. I cannot recommend Danielle Mann enough, she was fantastic ☺ But then, the agency pushed for their mortgage advice too and it was a nightmare. First, during the visits, we had the pleasure of being guided by Kim Preece who took us to about 10 properties, where she demonstrated she knew exactly what we wanted, drawing our attention to what we would like best for each, but also what we might not like and how we could turn it around, not shying away from the defects or minimising them like estate agents often do, but showing us things as they are and anticipating how we could actually make it work. It made a huge difference and created trust, avoiding disappointments where you realise afterwards that things were not as good as they seemed. It was refreshing and helpful and we found our house thanks to her. But then, as much as we already had a mortgage broker and advised Fox & Sons we did not need another one, they became very insistent that we worked with theirs instead. We received what felt like daily calls about it but they would not take no for an answer and kept calling about all the deals they could get us and the money we could save and the guarantees they could offer and the deals that were exclusive to them. As we still didn't want to break our contract with our existing broker, they told us we could only make an offer if we chose THEIR broker. We knew it was not true and that made us want to work with them even less A colleague at work has had the same experience with Fox & Sons. Although they had no idea how much deposit we had nor what mortgage might be good for us, they still went on about how they could save us “£250 a month on your mortgage if you work with us!” As I refused again, the last comment on that phone conversation was "you must be a very wealthy man!” We felt like they were trying to bully us into accepting their deal, we started dreading receiving calls from Fox & Sons, not knowing if it would be for an interesting viewing or yet another aggressive sales call about mortgage deals. their approach felt like harassment. It had a completely counter-productive effect as, from then on, we systematically refused everything coming from Fox & Sons. They might have had excellent services to offer, but we had had enough. But finally, we worked with Danielle Mann who was an absolute delight and completely turned it around. Danielle took us through the process of the purchase, the contract exchange, supporting us with the enquiries and we felt like valued clients again. I cannot commend Danielle enough; her dedication, her relationship care, her professionalism, none of that went unnoticed, she was exceptional. Danielle went above and beyond, working her way all the way to the top of the chain to solve blockages, dealing with countless solicitors through the chain, keeping us up to date on progress and making a stressful situation much easier for us. She was responsive to feedback, knowledgeable, understanding and agreeable to work with. If it weren’t for Fox & Sons's mortgage sales tactics - aggressive, bullying and counter-productive - I would highly recommend them based on how fantastic Danielle was. But as a buyer, unless the property is advertised by several groups, you cannot really choose the estate agent. So if you are buying with Fox & Sons and already have a mortgage adviser, know your rights and know what to answer. If you don’t already have a mortgage broker, theirs might be an excellent option as Jack Mason does get excellent reviews from other clients, I honestly don’t know. But if you do have an adviser already, I wish you the best of luck and I hope you have the chance to work with Danielle ☺

Alexinou · 15 June 2019

★★★★★ 5/5

Google

I cannot recommend the awesome Danielle Mann from this branch enough! She was amazing and went above and beyond to help us acquire our first property. Very very happy with the personal service she provided. Also HAVE to mention our Fox and Sons mortgage guy Jack Mason who was equally brilliant and so helpful. Both were always on hand to personally help us in what was a tricky and new (for us) process. Very happy now in our new home - thank you Fox and Sons for having these awesome two in your team! Five stars is not enough!! Gracie and Kevin Howle.

Gracie · 15 June 2019

★★★★★ 5/5

Trustpilot

Leah was very professional

Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.

Tim · 5 August 2024

★★★★★ 2/5

Trustpilot

Deposit hasn’t been refunded.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Elliot · 2 March 2026

★★★★★ 5/5

Google

Brilliant service, Callum made everything easy, would definitely recommend

Suzanne · 14 May 2024

★★★★★ 5/5

Trustpilot

Kemp Town branch

I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.

Toby · 30 July 2018

★★★★★ 5/5

Trustpilot

Thank you Taila for all your hard work…

Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ

Pip · 13 September 2024

★★★★★ 1/5

Trustpilot

Staff terrible at communicating…

Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.

Shannon · 28 September 2024

★★★★★ 1/5

Trustpilot

useless, data protection breach, be carful with your banking information.

I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.

Toby · 24 July 2017

★★★★★ 1/5

Trustpilot

The True Cowboys of UK Estate Agents

One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.

Garry · 15 June 2017

★★★★★ 5/5

Trustpilot

Right from the initial viewing Toby and…

Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.

LEWIS · 9 December 2024

★★★★★ 5/5

Google

Great service, Callum was extremely helpful, taking time for multiple viewings. Very happy with my purchase.

Janine · 16 November 2023

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024

★★★★★ 1/5

Google

It took 3 phone calls to simply arrange a viewing. There were no written details offered, the vendor was expected to conduct the viewing and provide all the information I would not even describe this as a poor service, more a non-existent service

Diane · 15 June 2019

★★★★★ 5/5

Google

Many thanks to Fox & Sons for helping us sell. The conditions over the past year have not been ideal, and could have started to drag us down, but when India joined the team there was a fantastic uplift in confidence, and the help and guidance we received spurred us all on. We will definitely enjoy our Christmas now!

Andy · 15 January 2024

★★★★★ 1/5

Trustpilot

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"

Visitha · 8 August 2024

★★★★★ 5/5

Google

Callum and his Team are amazing, tracking and follow up throughout My Mortgage process till completion date. Truly, you deserve the best Housing Agent for the year. 👏👏👏👏👏👍. …

Ogundare · 4 May 2025

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest

Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements. Avoid at all cost!

Pablo · 20 May 2026

★★★★★ 5/5

Trustpilot

Very helpful

We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.

JF · 13 July 2024

★★★★★ 5/5

Trustpilot

Brilliant Experience.

What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.

Ian · 12 August 2024

★★★★★ 1/5

Trustpilot

Honest review from potential client

Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid

Christian · 23 July 2024

★★★★★ 5/5

Trustpilot

Travis,Callum,Devon and the team at fox…

Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.

Homeowner · 15 May 2021

★★★★★ 2/5

Google

I wouldn't sale my house with them again. I could go on forever with things that went wrong...time keeping, communication, advertising , knowledge about the area and the house etc. Sorry guys but we have received very poor service.

Marta · 5 December 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Gosport

Fox and Sons Gosport, I would never deal with again after being part of a chain, There is no communication failed call back requests, didn't ever know what was going on within the office it was always someone else who was dealing with it. I do strongly believe that they helped delay the whole exchange process as there was no urgency or pressure applied from them. Awful service

Donna · 8 January 2021