Trusted Agent profile · East Sussex
★★★★★
561 reviews across 2 platforms
233 South Coast Road, Peacehaven, East Sussex, BN10 8LD
Fox and Sons's office in East Sussex, at 233 South Coast Road, is rated 3.5 out of 5 across 561 reviews on two platforms, including 135 Google reviews rated 4.7.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotRented from fox and sons (Eastbourne) review
I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
TrustpilotWe asked Ellie from Poole Fox and Sons…
We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
5/5
GoogleFelt completely at ease from the first meeting with Callum. No pressure sales, just good, solid, down to earth advice and support throughout. Such a lovely friendly team, like family.
Thank you for your kind words, we are thrilled to hear that you felt at ease with our team. We pride ourselves in providing genuine and supportive advice without any pressure sales tactics. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe found Callum and his team to be polite, friendly helpful and professional. We would recommend this estate agent if you are looking to sell your property.
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
1/5
TrustpilotComplete Lack of Professionalism
I viewed properties for a half dozen agencies in Brighton and this one was by far the worst. I think a seller would have to be mental to list their property with these dodgy used car salesmen types. It's not just the lack of professionalism among the individuals who work there, but the very culture and structures of the agency itself. To give one example, they send tons of spam after you've already opted out. And to opt out you have to click on one link, that send you a link to another link, and then another link. And even when you spend 10 minutes going through what should be a simple process that they have deliberately made difficult, they STILL send you marketing e-mails.
5/5
TrustpilotVery positive experience with Fox and Sons Crewkerne
We couldn't be happier with the service we have received from Leon Gullis of Fox and Sons Crewkerne over the past week. From the outset of our viewing he was friendly, professional and informative, highlighting features of the property and useful information about the locality and town. He gave us space and time to really look around and we never felt rushed. We made an offer that day and in the subsequent six days, whilst viewings were still ongoing, he kept us in touch with the progress of our offer. After our offer was accepted Leon was extremely helpful with all the initial processes including recommending conveyancing solicitors and offering to arrange a survey and searches. He has been delightful to deal with so far and we've no doubt he will do all he can to ensure our journey to completion goes smoothly. We would have no hesitation in giving Leon 10 out of 10! We would give 11 if we could!
5/5
TrustpilotIncredible service. Fast, efficient, friendly and affordable.
I have recently had the pleasure of dealing with Fox and Sons Peacehaven branch and if I could give them more than 5 stars I would.This is the first time that I have had to sell and buy a home in 20 years. I'm a single mum to 3 children under 10 so time and working to my schedule was so important to me.At the start of the process I felt completely out of my depth and had no idea where to start but they made me feel at ease straight away.The whole team at the branch have just been incredible. The process has been fast, efficient, smooth and professional. I have been kept updated at all times and everyone has been so approachable and nothing ever seemed to be too much trouble, even when I took my 3 children on a viewing.The service was so good that I even used their mortgage advisor, Jonathan, and the service provided has been incredible.I would particularly like to thank Tom and Alice for their patience and understanding especially with the amount of questions that I had. They always got back to me quickly with the answers and explained things in terms that I understood.Thank all for the work you have done for me. I would highly recommend the team and the services they provide.
1/5
TrustpilotFox and Sons Southampton
I am very disappointed in the service that my husband and I received from Fox and Sons Southampton.Firstly we dealt with multiple people when it came to property offers and viewings when we expected to have 1 person handling our property.We were supposed to be dealing with Chloe but then ended up dealing with multiple people which was confusing.Secondly the unprofessionalism with the agents. Emma from the Southampton branch left a voicemail which was meant for a potential buyer to my husbands phone. It did not sound professional at all!There was lack of communication from fox and sons Southampton. We had to keep chasing them to ask them what was going on with the offer that we had received. Only to be told after a few days the person that put the offer in dropped out and chose another property.We took our property off the market and a few days later got a call to say someone has put an offer on our property. We asked if the potential buyer can go any higher and we still have not heard back. It has been 3 DAYS!!!! If someone is so keen (like you said over the phone) to purchase our home, why are we waiting 3 days with no response? You were supposed to make this process smooth and easy and yet this experience has been really horrible and had left us feeling drained, very disappointed and deceived. Fox and sons please remove our details from your system and don’t ever contact us again.
5/5
TrustpilotExcellent & so above-professional; a breath of fresh air in estate agent-land!
Excellent - superlative even - service and help from Grace at Kemptown/Brighton Fox&Sons. Grace was super efficient, dealt with a myriad of inquiries and was always on hand and on top of everything re. an offer on a property in Kemptown.Having dealt with a lot - I mean a lot - of estate agents in Brighton - which is enjoying a property boom - I can hand on heart say that even though most are lovely - it really stands out when you have got someone who a) isn't trying to flog you something you don't want and b) who is doing their job so well - they actually look out for what you are not thinking about or seeing in the process of looking at a property to buy. It is HUGELY helpful when an estate agent is that thorough and cares about their job so much - and of course this is so conducive to you wanting to do business with them.I totally get that estate agents get cynical and jaded as they do their job year after year - it must be exhausting - but when you have someone so on the ball and preempting what you are missing, and not thinking about, it makes all the difference.Thank you Fox&Sons - and Grace in particular. An absolute pleasure to deal with and one of those rare entities - a consummate professional!Anita
5/5
TrustpilotDream Team
The team at Rottingdean did a fantastic job at selling my property recently, and I can't thank them enough.From the get-go ,Robert (Harding) was'on the ball', efficient,helpful, kind and supportive, and Alex Wilson was an absolute joy - constantly cheerful and upbeat,keeping calm and steady. Between them, they worked so hard for me, providing photocopies to my solicitors at Cavendish Legal Group, and being unfailingly helpful. Anne, too, was very understanding.An outstanding team effort! Thank you so much, guys! Worth every penny! Couldn't have managed without you!
1/5
TrustpilotAvoid F&S conveyancing
Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.
5/5
TrustpilotFox and Sons, Best Estate Agents by far…
Fox and Sons weren’t my originally estate agents, but I’m so pleased that I asked them to help me after a run of bad luck with my original agent!The service that I received from Morgan & Annie at the Saltash Branch has been nothing but exemplary.Morgan offers help and advise all the way along the process, that in itself takes a huge pressure off knowing your in such capable hands. I have been informed of updates as and when they’ve arisen, from numerous phone conversations and letters, giving me huge confidence in them.The level of knowledge, professionalism and experience that I’ve seen from Morgan is a true credit to Fox and Sons, Morgan really has gone above and beyond to sell my house, and I really feel like I’ve been made a priority.I can honestly say after such a positive experience I will only ever be using Fox and Sons in the future.Annie has also been a breath of fresh air, she’s incredibly polite, friendly and courteous, and was in a class of her own when she showed my house to prospective buyers. Fox and Sons should be incredibly proud to have such a fantastic team.
5/5
TrustpilotExcellent Lettings team lead by Duncan .
I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.
5/5
TrustpilotFox and Sons Amesbury
I was extremely happy with the service I received from Millie Howden at Fox and Sons in Amesbury. The valuing of the house was arranged at short notice owing to my personal time restrictions. From the offset Millie was both professional and friendly throughout. She clearly explained everything regarding selling and answered my questions. When I called the office a couple of times after her visit to ask further questions she gave me the time to answer them, didn't make me feel rushed but a valued customer. A credit to her office in her whole approach.
5/5
TrustpilotI went into Fox and Sons on church road…
I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's East Sussex office has 561 reviews across two platforms: 135 on Google, 426 on Trustpilot (across the whole business).
Fox and Sons East Sussex is rated 3.5 out of 5 across all 561 reviews, and 4.7 out of 5 on Google from 135 reviews.
Fox and Sons East Sussex, 233 South Coast Road, Peacehaven, East Sussex, BN10 8LD.
