Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNothing but hassle and rudeness
Nothing but hassle and rudeness. Our tenancy ended over a month ago, I have been promised the deposit money would be returned about 6 different times over 2 weeks and we still have not had it.
Amy · 21 September 2021
Agent replied · 7 June 2026
Hi Amy,
I'm not sure where these comments are coming from, as I can see in our system that your deposit has already been returned and was paid into your account directly to the details you provided. Please get in contact with the office and we will look into this for you.
You're more than welcome to keep updating your review, but this isn't going anywhere towards resolving your concern. Please contact the office and we can look into why you haven't received funds that were sent.
★★★★★ 1/5
GoogleErected scaffolding in my property without my consent and it’s still there after 6 months. I’ve called multiple times asking for it to be removed and they keep saying they need more time with lame excuses. Lied to me on the phone and said it wasn’t them who arranged the scaffolding. When you email an agent they ignore you. Do not trust them.
Katie · 10 June 2022
★★★★★ 5/5
GoogleI approached for a short term let over Christmas and I was moved in to my place 1 week later. Super responsive and polite and also met my needs instantly regarding time constraints and urgency.
My house is finished to a really nice modern standard and I love that it’s been thought out with students in mind, (two hobs and ovens, extra toilets/showers/fridge freezers). Super happy!PositiveResponsiveness, Quality, Professionalism, Value
Samuel · 12 June 2021
★★★★★ 5/5
GoogleThe name change is a fantastic idea, the actual
Logo stands out and the colours chosen catches the eye. New year, New name, brilliant 👍Well done to all the staff and wishing you all a Happy New Year 👍👍 …
Kelly · 10 June 2020
Agent replied · 11 June 2024
Thanks Kelly, we're glad you like the new branding and hope your new house is matching up to it too!
★★★★★ 5/5
GoogleEightfold have been managing my property for 10 years now while I have been located in another country. They give me peace of mind that my property is in safe hands and help guide me on rent reviews.
Hannah · 10 April 2024
★★★★★ 5/5
TrustpilotEightfold Property deserved more than…
Eightfold Property deserved more than five star ratings, they're simply the best because i've lived in rental accomodation for decades and no other estate agents does it better than Eightfold Property. Their customer care and service is second to none. The staff are friendly, always patient and ready to help out. I have nothing but praise for Eightfold Property!
Adebola · 19 July 2022
★★★★★ 5/5
GoogleI am a landlord and use Eightfold to fully manage my property. They are great. They let me know straight away if the tenant has any repairs needed. They arrange for any repairs quickly.
Paul · 2 June 2024
★★★★★ 5/5
GoogleHave been really fab and responsive throughout the year!
Especially helpful in recent months during lockdown and have been really speedy with referencing for my new letting agents!
Would definitely use Eightfold again!PositiveResponsiveness, Professionalism
Jack · 10 June 2021
Agent replied · 11 June 2024
Thanks for the review, Jack! We're glad to have been of help.
★★★★★ 5/5
GoogleSince taking up a rental with Eightfold Property. I've found them to be very professional and always prompt when dealing with any issues. I Also have found Eightfold Employees to be very friendly and very helpful. Highly recommended.
Andrew · 11 March 2024
★★★★★ 1/5
GoogleVery rude and unhelpful, saying they spoke to me when they did not then emailing a call log to prove it, any one can show a missed call. Won’t bother with them again
Tracey · 10 May 2024
★★★★★ 1/5
TrustpilotNot acceptable
My daughter rents from Eightfold. In the week after moving in various maintenance people entered the house without prior notice, which is not acceptable.
Christine · 4 October 2024
★★★★★ 1/5
GoogleBeen two months and had multiple emails about deposit ignored. Students beware and NEVER ever go with them. They know what they are doing taking advantage of students who can be as young as 18. I'm still pestering them to get our deposits back and we are getting less than half. ( if we ever receive it)
Cam · 10 June 2022
★★★★★ 1/5
GoogleHands down the most unprofessional accommodation agency I have ever dealt with. Lied to us about the inventory and tried to keep our deposit. Please avoid this company.NegativeProfessionalism
Henry · 10 January 2022
Agent replied · 11 June 2024
Thank you for your review Henry. Unfortunately, we don't understand the concern. An inventory is a document containing text and photographs, which you are given to sign. It simply isn't possible to lie about something that is in front of you. Please feel free to get in touch with the office if you want to discuss your concerns.
★★★★★ 5/5
GoogleMoved in with Eightfold this year and they have been amazing! They respond speedily to maintenance issues and are always at the end of the phone if you need anything :)
Abi · 10 June 2021
Agent replied · 11 June 2024
Thanks Abi! If you need anything, just get in touch.
★★★★★ 1/5
GoogleThis is actually “Brighton Accommodation Agency” don’t let this fool you. Service is terrible and leave you without heating for months etc. They changed their name because of all the bad reviews they were getting.
Daisy · 10 June 2020
Agent replied · 11 June 2024
Hi Daisy, we don't seem to have any record of you being a tenant or landlord of ours. Please get in touch with the office and we will happily discuss your grievance. Yes, we have changed our name due to changes in our business which rendered the previous name a little ridiculous. Had those changes not happened, we would have kept the name. This is something we have made no secret of and further details can be found on our website.
★★★★★ 5/5
TrustpilotGood service
My brother recently moved out of a property managed by Eightfold. He had no issues at all. Communication was good and all staff were friendly and helpful. They have a good system to report faults and repairs were made in a reasonable time frame too. The moving out was managed well also. Would not hesitate to use them.
Dina · 25 March 2022
★★★★★ 1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would.
Penelope · 29 April 2025
★★★★★ 5/5
GoogleVery good communication. Lovely helpful team that was very understanding when I moved in. I had a lot of bad experience with other letting agency. But this one is one we can relie on! Thank you!
Virginie · 10 February 2024
★★★★★ 1/5
GoogleIf you're into mice, mold, and waiting a long while for that deposit back, I'd highly recommend eightfold 😍🐁🍄🟫 …
Zach · 25 October 2024
★★★★★ 5/5
GoogleI let my house through Eightfold and get service and care from them. All enquiries are looked into and any concerns I have are dealt with in a friendly, professional way
Samantha · 10 April 2024
★★★★★ 5/5
GoogleThus far, the experience has been incredible. I am the lead tenant of a professional house share I founded last October, the agency is very accommodating even with a contractual change which is very stressful for me but they are handling it extremely well. I cannot fault the agency, best I have ever used,
Gabriel · 10 June 2022
★★★★★ 4/5
GoogleI am grateful for the guidance received in building my rental portfolio. The price is reasonable and my student HMO has been let every year with a minimal void between tenancies. They have been flexible and helpful in lining up short term tenancies during the Covid crisis, when Chinese students went home. Statements are clear. RECOMMENDPositiveResponsiveness, Quality, Professionalism, Value
Patrick · 25 August 2021
★★★★★ 5/5
GoogleI have dealt with Eightfold as a landlord over last 7 years and have always enjoyed an excellent working relationship with them all.
I especially like their common-sense approach to lettings, which advice I heed more often than not, and their preparedness to listen to their clients. Best of all I value the friendly way they go about their business!PositiveProfessionalism
Peter · 10 June 2021
★★★★★ 1/5
GoogleRats in our house, cheap plywood furniture, didn’t pay the house’s bills despite us paying rent included, extremely unpleasant to deal with. Avoid.
Sam · 12 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
