Trusted Agent profile
★★★★★
302 reviews across 2 platforms
35 Providence Place, Brighton, East Sussex BN1 4GE
Eightfold Property's East Sussex office at 35 Providence Place is rated 3.4 out of 5 across 302 reviews on two platforms, including 272 Google reviews rated 3.6. Checked 9 October 2026.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
1/5
GoogleTerrible across our entire tenancy. Did not want to help with the majority of the problems we faced. Leaving us with over a month without heating in the winter, flooded kitchens. And terrible support over the phone. When we moved out they took a month and a half to return our deposit. We were repeatedly told by Katie and Paul that they would be in contact with us, but we never received any email updates. If you can, never rent with eightfold. Especially if you’re a student!
5/5
GoogleDan, James and the team at Eightfold have done an excellent job at managing my properties. They have been highly responsive to any of my queries, and are on the ball when it comes to dealing with any issues that have arisen. I’d recommend them to any landlord.
1/5
GoogleLetting through Eightfold has been a nightmare. Even from the point we moved in. Any issues we had would be either met with no response or unhelpful and empty promises. In the end, even our Landlord told us to report any issues to themself as Eightfold wouldn't help us. We're now almost month out of our tenancy and despite our contract saying we would receive our deposits in 10 days, we're still waiting. Not for having tried to contact them multiple times only to be met with the same unhelpful promises and a blunt, rude attitude as to when it will turn up. They're operating under the premise that they're really busy at the moment and that they're trying their best, but it really boils down to two options. They either don't have the staff or the facilities to help people get their deposits back under the terms of the contract, or they really just don't care. Not a business that should be operating either way. Avoid if you can!NegativeResponsiveness, Professionalism
Hi Jack, as outlined in our response to your housemate's near identical review yesterday. This deposit has been returned in our system. If you have not received funds, please get in touch with our office, so that we can look into the matter further for you.
1/5
GoogleNothing but hassle and rudeness. Our tenancy ended over a month ago, I have been promised the deposit money would be returned about 6 different times over 2 weeks and we still have not had it. Many of my emails get ignored and I can sit on hold for 30 minutes with no response. Staff have been overall generally unhelpful and rude, despite it being a 'busy time' as they say, they've known our tenancy end date since the beginning of the contract so there is really no excuse. Would not recommend.NegativeResponsiveness, Professionalism
Hi Amy, I'm not sure where these comments are coming from, as I can see in our system that your deposit has already been returned and was paid into your account directly to the details you provided. Please get in contact with the office and we will look into this for you.
5/5
GoogleKatie was super helpful throughout the property letting process. She kept us to date of progress and ensured we were able to move in hassle free. Great job Katie!
5/5
GoogleI've always found Dan and the team at Eightfold extremely professional and responsive over the last six years. They have managed all aspects related to my property to the highest standard. Based on my experience, I've no hesitation in recommending them strongly.
1/5
TrustpilotNothing but hassle and rudeness
Nothing but hassle and rudeness. Our tenancy ended over a month ago, I have been promised the deposit money would be returned about 6 different times over 2 weeks and we still have not had it. Staff have been overall generally unhelpful and rude, despite it being a 'busy time' as they say, they've known our tenancy end date since the beginning of the contract so there is really no excuse. Would not recommend.As a response to the reply from eightfold, if they spent more time responding to the two emails from me they have ignored in the last 24 hours and less time responding to trustpilot reviews, they may be able to solve my issues.
Hi Amy,I'm not sure where these comments are coming from, as I can see in our system that your deposit has already been returned and was paid into your account directly to the details you provided. Please get in contact with the office and we will look into this for you.You're more than welcome to keep updating your review, but this isn't going anywhere towards resolving your concern. Please contact the office and we can look into why you haven't received funds that were sent.
1/5
GoogleTenants avoid! They were late giving back our deposit. It had been several days with tenants already living at the property and they only proposed charges after we chased for our deposit nearly a month after moving out. They wanted nearly £400 for cleaning fees for a 1 bed. They are profiteering despicable letting agents. This is during the covid-19 pandemic and my wife is pregnant. The documents they gave us for moving out said to leave it in the state we found it. The inventory taken for our move in said domestic clean. We cleaned it ourselves the day of leaving. This is clearly a way they make extra money and take advantage of tenants. They have been unprofessional and uncaring throughout and only care about maximising their profits. Edit: Their below response shows again the lack of care. Couldn't justify the cleaning fees and also claimed to help our move which they did in no way. All they did is cause financial strain by forcing us to dispute the deposit. We still didn't get it all back (£150 out of pocket after disputing). We even had to dispute the whole thing because they did not give it back with the £400 off. Not sure how they are claiming to have helped me, we rented with a different company after. How do they find this review out of the blue when they tried to take £400 for cleaning a 1 bed which was dirty when we arrived and didn't even have a working lounge light among other issues. The below response is clearly an attempt to save face. They either don't know who they are talking to and making false claims that they helped me which I think is the case considering the dispute has already been resolved and they are asking me to put in a dispute. Or they do and are putting a false message out there to seem like they care.NegativeResponsiveness, Professionalism, Value
Thank you for taking the time to write us a review. We have to say, after all the work we put in to help you with your move in a very difficult time during the pandemic, we are a little surprised to see such a review coming through. We don't make any money on any cleaning carried out and invoices are paid to cleaning companies. WE include a detailed best practice guide with any deposit returns outlining how to dispute any proposals you are unhappy with directly with the deposit protections scheme. If you were unhappy, this is something we would have been able and more than willing to assist you with. Edit: thank you for adding further detail. As you have outlined in your review, the independent adjudicator considered your case didn't warrant the return of the full deposit. They are there for a reason, to handle cases where tenants and landlords don't agree on deposits and where there is disagreement, we always direct tenants there for the best possible response, as is the correct procedure. We would suggest that the best way to avoid such a problem in the future would be to adequately clean properties on the way out.
1/5
GoogleDo not rent from them! After your tenancy ends they will withhold your deposit, and expect you to chase up other tenants to pay absurd fees, without bothering to contact them themselves. They also try to charge you random bills, hoping to get more money if you don't question it! Every time you email or try to contact them they brush you off and put NO effort into doing their actual jobs and resolving issues, just so they can hold onto your deposit for months after the tenancy ends!NegativeResponsiveness, Professionalism
Hi Kristen, thank you for taking the time to leave us a review. I'm afraid we have no record of you ever having been a tenant of ours, so we're unable to comment on any of the points you have raised. Please get in touch with the office and we'll be more than happy to discuss.
1/5
GoogleStudents - Beware, do not use this company and do not be fooled by the name change. Continuous issues that have had little to no action. Very clear that they dont check the condition of houses before new people move in When I signed the contract, I was told than the overgrown garden would be seen to => Did not happen Shelf left damaged by previous tenant and over five months later, we are still waiting for this to be fixed Heating wasn't fixed until we had to take the initiative and get a engineer to look at it because the agency didn't want to. Engineer said that there was a issue with the central heating which they then helped resolve. Broken plug sockets left by previous tenants One issue have been reported NINE times since we moved in in September and not a single thing has been done about it Please avoid Update: Still waiting for our deposit nearly two months after moving out!!
Hi Sean, thank you for your review. We've not tried to fool anyone with the name change and have heavily publicised the change and the reasons for it. If you'd like more information, we'd be happy to provide it, or you can find details on our website. Yes, unfortunately there were a few things at the property that required attention on move in. The previous tenants overstayed their tenancy leaving the landlord very little time to address issues and he carries out the majority of his maintenance personally. I believe the issues have all been addressed, but if there are any issues, please feel free to get in touch.
4/5
GoogleAfter a couple of issues with the property at the beginning, now coming to the end of my tenancy with eightfold has sorted all issue leaving me with little to no issue with the company. Dan (the manager) was the one to show me around the property and who I’ve largely dealt with my whole time whilst being at the property every issue has been dealt with and had always been understanding and reasonable with the current COVID situation that effected my income. In general no real complaints.
Thanks Jordan, we're glad to have rectified things after a rocky start! If you ever need anywhere from us again, hopefully we can get your opinion up to 5 stars next time.
5/5
GoogleEightfold Property have been an outstanding company. Communication has been clear and quick, staff have been supportive and very accommodating! I would highly recommend.
5/5
GoogleI own a block of 20 flats and switched to Charlie and Kirsty just over a year ago, having been with another well known company for nearly a decade. The difference is night and day. The Eightfold team are consummate professionals. Accessible, knowledgable and reliable. I honestly can’t fault them.
5/5
GoogleEightfold were instructed to carry out a valuation in relation to major works at a property. Their thorough work enabled us to save £120,000 on a premium demanded. Rebecca's service in particular was fantastic
5/5
GoogleThe team at Eightfold were extremely efficient and professional in supporting a person with a child in obtaining a rental property - all concluded from viewing to obtaining keys within 5 days, 2 of which were Saturday and Sunday - it made a huge difference. A really great experience after being let down by some other agents in the area. Highly recommended.
Thanks Trevor! It always helps when incoming tenants are on the ball to work together to get things turned around quickly. We hope you're settling in well to your new home, but don't hesitate to get in touch if there's anything you need from us.
5/5
GoogleHad an excellent experience with Robert Hawley. We had a complicated sale and he was very patient, persistent and communicative. Came away with a successful sale and purchase. Thanks Rob!
5/5
GoogleJack bree and Max pollock have been absolutely wonderful. Jack was so patient when showing us around the two properties we had an eye on. He answered all of our questions with a smile. Honestly appreciate you guys! Thanks a lot!
5/5
TrustpilotAnother great experience with Eightfold
I had another contractor attend the property to address a minor maintenance issue on my behalf, which was incredible in itself as I believed it was my responsibility to address the issue. The contractor Eightfold engaged with was courteous, responsive, punctual, professional and personable. He did a great job, I was impressed with how quickly it was done and the quality of the work and attended to more than I had expected. Yet another excellent experience to note....
1/5
GoogleEightfold is poorly run, with a lack of honesty, integrity and an incredible lack of any concern and respect for their tenants. Eightfold represent all the worst traits of lettings agents. I'm amazed this company get any good reviews at all. Not surprising that most of the good reviews are from landlords and ALL the bad ones from tenants. If you are a tenant, my advice would be to steer well clear of this revolting company if at all possible.
5/5
GoogleI've worked with Eightfold for approximately 7 years and have always found them to be extremely honest, fair and reliable. The lettings world can be quite a thankless task and after reading a number of the reviews I can see how hard it really is! I really appreciate the work Eightfold do, I know a number of the staff there now and can honestly say that in my opinion they do a great job - to give both tenants and landlords the best overall experience possible. I would (and have) recommend them in a heartbeat. Thank you team!
1/5
TrustpilotAbsolute nightmare!
Absolute nightmare. Avoid this company.
1/5
GoogleCompletely unprofessional, absolutely disgraceful treatment of student tenants. Lists of problems with our student son’s rental, main issue was blocked pipes and plumbing issues, so bad it was impossible to run washing machine, take a shower or wash up for months. Despite constant reminders to fix it. Do not rent an uninhabitable property from this absolute debacle of a business.
Hi Jo, thank you for taking the time to write a review. We understand the frustration with the drain troubles at your son's property. When this was reported, we sent a plumber right away, who had a number of issues accessing and clearing the necessary areas, due to the condition the property was being kept in. Once it was possible to address the problem, it was duly resolved by a drainage engineer. Contractors are only able to resolve problems, if they have a clear and safe space to work in.
1/5
GoogleAwful service! Does not suprise me that the agency's name was changed due to many negative reviews. Since offices are closed due to the Covid emergency. On 18 March 2020, I wrote an e-mail requesting my landlord's contact info, at least her email address to reach an agreement about ending my contract early because this Covid force majeure event has obliged me to go back to my home country and you didn't even reply. I am trying to settle things in the best interest for both parties and Eightfold Property Agency, far from helping, just blocks the path.
Hi Aurelio, thank you for taking the time to write us a review. As we took the time to discuss with you, whilst extremely difficult for many people across the world, the pandemic does not render your tenancy agreement void. We have worked closely with a lot of our tenants who suffered hardship to find mutually beneficial solutions between tenants and landlords, however you made it very clear that this was not a route you were willing to consider. We can only engage with those open to compromise, which we, and your landlord were very much prepared for. We also worked throughout the pandemic to assist our tenants, although this was remote and not at the office, as you have pointed out. The landlord's postal address is in your tenancy agreement and you are able to write to them at any time, but it is our job as agents to serve as the "go between" in situations like this and that is exactly what we do. I would also steer you towards our website for further details on our name change and rebrand to keep in with our new departments. We'd be happy to discuss any of these points at any time if you would like to get in touch with the office.
5/5
GoogleEightfold found great tenants for our flat, and the tenancy was managed brilliantly with maintenance dealt with promptly and the flat kept in an excellent condition. Dan goes out of his way to help when needed, and his wealth of experience is priceless. If you are looking for safe hands for your property I cannot recommend Eightfold highly enough.
Thanks Beth!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Eightfold Property's East Sussex office has 302 reviews across two platforms: 272 on Google, 30 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Eightfold Property is rated 3.4 out of 5 across all 302 reviews, and 3.6 out of 5 on Google from 272 reviews, checked 9 October 2026.
Eightfold Property, 35 Providence Place, Brighton, East Sussex BN1 4GE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.