Eightfold Property reviews

★★★★★ 5/5

Google

I first moved into my flat in Brighton 13 years ago when Eightfold property was under its former name of Brighton Accommodation Agency. Dan the director was ran the business back then as it does now. I found Dan to be both professional and passionate about the properties he first shows me and after seeing a couple, I decided to choose a flat in the North Laine area. The flat was perfect for me, and would have been perfect for a couple sharing. It was clean, and well maintained. Everything I expected, I was quite satisfied with my decision and pleasently surprised at Dan and Brighton Accommodation (Now Eightfold Property's) empathetic attitude. Brighton has a notorious reputation when it comes to landlords and renting flats, things have changed now. Dan and the team at Eightfold have done a grand job in changing that attitude and to his hard work and credit, I think this needs to be recognised. I never once had an issue with Eightfold, not in 13 years. They have always been courteous, kind and friendly, always listening and not looking to get you off the phone or short change you when it comes to any maintenance. Gladly, there was very little maintenance to be done on the flat. The odd tap washer, a new washing machine, but that was it. Its been a thoroughly pleasant experience getting to know Dan and the Eightfold team over the years, not that I had many conversations with them, but when I needed something, even a copy of my contract, they always serviced my requirements without having to ask twice. Eightfold seems to have been build around the common values of respect and dignity and not what renting a flat used to be in Brighton in the past. Dan is passionate and enthusiastic about Eightfold, as he was when it was Brighton Accommodation Agency, he and the team care, they want their tenants to be happy and they go the extra mile to make sure that happens. My only wish is that after relocating to another part of the country that I could have taken both Eightfold and the flat with me as I beleive I'm going to be hard pushed to find a better landlord or flat (for the rental price) not just in Brighton, but in the UK. I was honestly sad to leave. On a final not, I want to mention the maintenance team? They came to my rescue when on my day of moving out, let me back in the flat after I locked myself out. No charge...just kindness, understanding and a first class service. I will miss Eightfold, they have been awesome.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 25 August 2022

★★★★★ 5/5

Google

Eightfold has been fantastic in supporting us with rental properties, Dan was great when showing us around the house with speedy responses and knowledge of the surrounding area and has answered any questions asked! Jeanette is fab, super helpful when we’ve asked any questions and been on it with communication between us and the landlord always speedy! Thanks so much guys- you’re great!

Millie · 11 January 2024

★★★★★ 1/5

Trustpilot

Awful experience regarding the deposit return

I recently went through the deposit return process with Eightfold following the end of my tenancy and was an extremely frustrating experience.

Oscar · 16 September 2026

★★★★★ 5/5

Google

The maintenance man Stacey is an absolute diamond!!! This is the first time since living with eightfold that we have felt proper support and we are very grateful to him. He has been nothing but helpful to us and has gone above and beyond to fix our maintenance issues.

Jennifer · 10 June 2022

★★★★★ 5/5

Google

Eight fold properties Brighton thanks to Dan and his team we were able to source and secure a rental property in Brighton for our student Grand Daughter, nothing was too much trouble we drove them mad with questions all of which were answered in a timely manner. We would thoroughly recommend Eight Fold Properties.

Ross · 10 April 2024

★★★★★ 5/5

Google

I have worked with Dan and the team for over 10 years. They have delivered great service and very quick in responding to any questions and issues I may have had. I highly recommend these guys, and would always recommend them to anyone looking for a property in Brighton & Hove.

Lise · 10 June 2021

★★★★★ 1/5

Google

I don't really do reviews, but these guys got under my skin. We did not have a good experience with Eightfold. We paid our rent on time. We moved out because the landlord didn't address the mould problem. No one should live in a mouldy flat, but the landlord knew I was battling cancer at the time. Then they tried to keep most of our deposit and charge for things that were already broken or clearly not our fault and we had to go through MyDeposit to get it back, this took 5 months. We didn't end up getting everything back, because our pictures of dirt in the flat when we moved in were not time stamped. We end up paying for some wear and tear on the paint work as well, they initially charged us to get the whole apartment repainted. We agreed to pay for the oven clean, but they initially charged us oven, hob and extractor fan and this amount didn't correspond with what they had actually paid to get this cleaned!? Communication wasn't good throughout. They waited 3 weeks or so to reply to every email. At one point they just came in with new tenants, didn't ask us or let us know. Worst thing is that now we've been through the process, we've seen all the detailed bills and they just painted over the mould again!!! Our rent was £1250pcm. I think Eightfold is buddying up with landlords to harvest deposits, hence some positive reviews. Advice for new tenants: Take a lot of pictures (timestamp!) when you move in even and especially from behind the toilet.

Anke · 10 June 2023

★★★★★ 5/5

Google

I let my flat for around seven years through Eightfold Property, and I have to say I cannot fault the service they provide. In all that time I had a maximum of two or three months voids, normally a couple of weeks between tenancies. They respond directly to tenants and sort out minor repairs quickly and efficiently, but they also ensure tenants keep to their side of the bargain, with a good inventory service between tenancies and a reliable deposit return system. All in all, very happy with Dan and his colleagues.

Deborah · 10 June 2023

★★★★★ 5/5

Google

This is the best agency in Brighton. I am very grateful to them for their excellent work. They answer calls quickly and resolve any issues quickly. Special thanks to the lettings manager Kyle Woollon and the admin team. I had to complete all the documents within two days and move, which is practically impossible. The team did an unrealistically great job so that I could do it. If I could give 10 stars for their work, I would.... gladly xxx

Oksana · 10 June 2023

★★★★★ 5/5

Google

We rented with Eightfold during my second year of Uni and found them to be beyond helpful and understanding, so much so that we decided to rent with them for a second time with a new property! Half way through the tenancy the house was sold to a new landlord and therefore a new agency took over our tenancy (Grosvenor). Grosvenor are one of the most unprofessional, childish and greedy letting agents i've ever had the misfortune to deal with! Grosvenor (Kim Champion and Linda Strange) consistently ignored our emails and phone calls through out the tenancy even when they failed to pay a bill for wifi which we had to sort during the COVID 19 pandemic while writing our dissertations causing an immeasurable amount of stress when we couldn't leave the property. They also tried to charge us £1700 from our deposits for issues clearly detailed in the inventory provided by Eightfold at the start of our tenancy in addition to illegal charges as outlined in the Tenant Fees Act 2019 which thanks to Grosvsenor I've had to read in detail regularly. Dan, Jamie and all the staff at Eightfold provided us with excellent advice on how to deal with these rouge traders with prompt replies even when we were no longer customers with them. Eightfold was always happy to help and have provided understanding and consistently excellent service for us - thanks Dan you are the man!!PositiveProfessionalism

Ben · 14 June 2021

★★★★★ 5/5

Google

Eightfold Property are the best student housing agency in Brighton! The staff have always been very friendly and helpful. We decided to stay with them once our year tenancy ended and moved onto a new house with them. However, the landlord changed agency and we got moved to Grovsenor Properties by default, who not only have tried to use emotional blackmail to make us pity the landlord... they also have tried to take nearly half our deposit (£1500) despite us cleaning to house to a high standard- which we then we disputed- with a lot of help from Dan (Eightfold)! I would like to thank Dan and all the other Eightfold staff who have helped us immensely throughout this year despite not even having us as customers! While we were with them, they always resolved any issue we had as fast as they could and always got back to us quickly. They were happy to show us round as many properties as we liked and gave us lots of advice about renting. I strongly recommend this agency as they do not take advantage of students like most others do in Brighton!!!PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 12 June 2021

★★★★★ 5/5

Google

My daughter has been at one of Eightfold's properties for a couple of months. Eightfold have been friendly and efficient throughout so far, but the reason I'm writing this review is their response to a minor emergency recently. The property suffered an unforeseen inrush of rainwater in the middle of the night, leading to electrical problems, minor water damage and the continuous activation of the fire alarm. This was pretty distressing for the occupants but, Dan really stepped up and reassured everyone, promising to stay up himself for as long as it took to get things sorted Thanks to Dan's efforts, things are now well on the way to being under control.PositiveResponsiveness, Professionalism

Paul · 10 June 2021

★★★★★ 1/5

Google

STUDENTS DO NOT RENT FROM THIS COMPANY 'Eightfold Property' is a new name for the old 'Brighton accommodation agency' , look at their reviews on google maps for other horror stories. Where do I start.... - when we moved into the property we didnt have a kitchen - House was always full of mould - Heating didnt work - never replied to emails - took 5 months to replace a broken chair , emailed them every 2 weeks about it too. - the house was so cold, because there was no insulation in the roof, this wasnt fixed until near the end of the tenancy. - our deposit was given back over 2 months late after 2 phone calls a day, many being ignored, with different excuses being given each time. I could go on , but you get the idea. You are better off living in a tent. terrible company, which i dont think a name change will fix

Adam · 10 June 2021

★★★★★ 5/5

Google

Absolutely superb estate agents. I've moved afew times over the years and eightfold property are by far the most professional and we'll organised I have ever used. Dan was very professional and always there when we needed to ask anything. Would highly recommend to anyone wanting to rent as a tenant or landlord. 5* doesn't come close to the service we received. Great

Michelle · 10 June 2023

★★★★★ 5/5

Google

Eightfold are a great letting agency; they are reliable, efficient for landlords, and fair and always helpful to tenants. They take a personal approach, and are always reachable. I would love to be renting with them again. It's great to know that there are such people working in Real Estate.

Viktualia · 16 December 2025

★★★★★ 5/5

Google

Eightfold have managed our rental properties for many years. Given their excellent property management services when it came time to sell a property we tasked them with the process. Robert, Dan and the team did a great job, they know the Brighton and HMO markets like the back of their hands and can be trusted in every step of the process.

Ben · 15 July 2023

★★★★★ 5/5

Google

As a buyer I couldn't ask for a better agency than Eightfold. Robert Hawley was tremendously helpful with our buying process. We had a really tight time frame to complete the purchase and he did everything he could to help us meet the deadline. The service was excellent and always responding very quickly to our queries. We are so grateful!. 100% recommended

Paloma · 10 June 2023

★★★★★ 5/5

Google

Eightfold Property are a very efficient company and have been extremely supportive to myself as a tenant during my rental period. Dan in particular has always been on hand with sound advice and Eightfold as a collective have consistently been expertly communicative. Moving forward, I am renting another property through Eightfold because I consider them to be a very trustworthy and reliable letting agency. Huge thanks to Dan and the Eightfold Team.

Gemma · 10 June 2022

★★★★★ 1/5

Google

PLEASE PLEASE DO NOT use them as a letting agency. Poor communication and constant violations of housing/tenancy laws, you will be left feeling like you're fighting for a safe and habitable place to live. No care for black mould, no hot water for a week (another legal violation), severe leak in roof was taken care of over a month after being reported, workers often coming in daily for weeks at a time for mantinence jobs that should've been completed before the tenancy and then being told we can't use the balcony on our flat (a main selling point for initially placing our deposit) because the landlord won't replace the railings. They will try to get away with whatever they can with minimal regard to tenants. Nightmare tenancy, please save yourself and steer clear completely. Funny how a large majority of the 5 star ratings are from the landlords.

Cara · 12 December 2024

★★★★★ 5/5

Google

Dan and the team at eightfold have gone above and beyond my expectations while looking after my portfolio of 8 residential properties across Eastbourne. We have developed a great working relationship over the years and I look forward to working together for many more.

Jim · 2 June 2024

★★★★★ 5/5

Google

Never had any issues with Eightfold Property, which I can't say with other estate agents I've used in the past. Everything has been sorted within reasonable time and they have been very helpful for any problems we've had throughout our time here. Would use again in the future.

Zack · 10 June 2020

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THESE PEOPLE

Overcharged on our checkout reports, didn't respond to our emails and when we go to small claims court they pull some dodgy tactics to get us to drop it.

Josha · 10 May 2026

★★★★★ 5/5

Google

Eightfold took over the property Iv been living in for the last 11 years. Very soon after they took over the landlord decided it was time to sell no reflectionon the team . Dan and his team have helped me find a lovely new home and have gone above and beyond to get me in there before winter. I couldn't be happier at the momentPositiveResponsiveness, Quality, Professionalism, Value

Sarah · 10 June 2022

★★★★★ 1/5

Google

Eightfold has quite honestly been the worst letting agency I have used. The house we rented from them for 12 months was covered in mould (which was hidden by painting over the walls before we moved in so it would only appear a month into living there). We had a rodent infestation to which they took over a month to send pest control. After pest control agreed that the issue was severe and need immediate attention Eightfold proceed to take over 14 weeks before taking any meaningful action (even though we called them daily, they would either not pick up or tell us they didn't have any maintenance crew available). They only attempted to resolve the issue two weeks before our tenancy ended. Additionally, once we moved out they decided to take over half of our deposit, none of the charges were backed up by invoices even after we requested them. The photos they took for the opening inventory were few. However, on the move out inventory report they sent us a detailed 90 page pdf. They charged us for mould removing in the house, even though when we reported it and documented it they didn't come to fix throughout our tenancy (even after requesting this to be fixed, we were told to go to B&Q to buy anti mould remover). Moreover, once we agreed to the amount after 6 weeks ( in which they wouldn't reply to our emails) they finally got back to us with an unreasonable deposit return. However, all of us being students and not being able to take proper legal action / dispute this further due to lack of means to spend 12+ months until we got our money back (which is what happened to other friends who used Eightfold) we had to agree to settle the amount. Even after this they took 2 weeks to send us our money. The said multiple times we would receive our money and when we wouldn't they would come up with cheap excused of why we didn't. We requested a bank statements proving payment had been made and this was denied (even though we had to do so when we paid our deposit). I would highly recommend not ever having to use them. Completely incompetent and will try take advantage of students knowing they can't dispute deposit returns thru legal means, as we don't have the resources. Recommend using other agencies it is not worth all the stress, health, safety and monetary loss.

Nicolas · 25 October 2024