Trusted Agent profile · East Sussex
★★★★★
819 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR
Charles Church's office in East Sussex, at Harlands Park, is rated 4.2 out of 5 across 819 reviews on 1 platform.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are very pleased with the service…
We are very pleased with the service Charles Church have given us since we moved in, everyone involved have been very helpful and professional.
Hi,Thanks for taking the time to leave your review. We are really pleased to hear about your positive experience and wish you many happy years in your new home.Kind wishes,Eva
1/5
TrustpilotSTAY AWAY - DO NOT BUY
DO NOT buy from these guys. They completely misell all the information. They lie to all the new homeowners to get a sale. I would never purchase a house of them again...When purchasing my house i was told that the estate would be private and and have a private park with a locked gate and for access just to the homeowners in the estate....What a load of boll**ks...the estate is connected to another run down estate with the park open to everyone....so there is a lot of people that you wouldn't like to mix with.....if you get my drift....All the good points about buying a house from these guys was a complete lie.I hope they get caught for miselling and fined heavily...Your welcome!!!!
1/5
TrustpilotFunny how going back a while there was…
Funny how going back a while there was next to no 5 star reviews.....then for some reason they started appearing. In my opinion either they have shaped up or people may be receiving incentives to post 5 star reviews or even employees posting them....I know which one I would opt for, I believe they are trying to offset the true reviews to at least even the score out.The way I would describe the way this company operate is corporate thieves IMHO. The way the customer DON'T care department operates is beyond belief. Once your money has changed hands you then appear to be old news....onto their next bag of gold. Stand and deliver. The whole industry needs a sort out along with NHBC. PROPER checks need to be carried out. These people need to be accountable....prosecutions and prison time needs to be on the cards. This is the only way I can see to clean this closed loop set up . Keep your money in your pocket and look elsewhere. They advertise "Charles Church the name on the finest homes" well certainly not in my case and lots of other homeowners I know. I wish I could post photo's for any potential new fools....sorry customers.
5/5
Trustpilotgreat home
great home, no issues, always pleasant if i ever need to speak to them.
Hi Craig, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but we have been unable to locate you on our systems. We would love to share this review with the team, please do respond with your plot number and development to enable this. Best wishes, Ada
5/5
TrustpilotEasy to do busy with and fixed any…
Easy to do busy with and fixed any issues I have had but all have been minor would deal with again
Hello Jack,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
5/5
TrustpilotGood feedback during purchase .very…
Good feedback during purchase .very good aftercare once moved into property.
Good evening, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers.Kind wishes,Lara
1/5
TrustpilotVery poor quality build, expect problems to arise over time
I have an apartment purchased from this developer and my Mother has a house also from them. The problem is that the issues arise over time, outside of the guarantee period, and obviously even with evidence that the issues are caused by poor workmanship there is no remedy. The issues have been numerous, the latest being a collapsed kitchen sink in the London apartment due to incorrect installation. In contrast the victorian house that I purchased 25 years ago has had no major problems at all, so in future I shall certainly look for period buildings.
5/5
TrustpilotMoving in was so easy sales staff were…
Moving in was so easy sales staff were great even site manager was there to assist with any issues if we had any did not have any problems all went to plan
Welcome to your new home and welcome to the Persimmon family! We hope you have many happy and healthy years there.Best wishes, Zoe.
5/5
TrustpilotSecond time around for us...still recommend them!
Having owned a Persimmon Home, from new, we were happy to buy another. We’ve just moved into the Charles Church development in Salisbury and so far so good. As with any new build home there are the inevitable snags but the team onsite have been happy to get them all sorted within a reasonable time. The site team have also handed over a number of unwanted freebies - my husband is quite happy with the number of damaged kitchen units he’s acquired for storage in the garage. Overall great service and really happy with our house. My advice would be to talk to your site team regularly and be polite to people! Have reasonable expectations; a build timescale will change due to the weather and unforeseen circumstances.
5/5
TrustpilotCustomer friendly
Transparency, customer friendly, prompt response to queries. Overall a great experience for home buyers like myself.
Hi,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotCharles Church
Charles Church HessleRacheal was extremely helpful.Nothing was too much trouble.Had the answers to all my questions, and there were a lot..Professional and accommodating.
Hi,Thanks so much for taking the time to leave your review. We are pleased to hear of your positive experience. Wishing you all the best for the future.Kind wishes,Eva
1/5
TrustpilotI purchased a property in June 2018…
I purchased a property in June 2018 with a completion date of October 2018. I have now been promised a completion date at the end of the first week in December by the regional Manager. It is the 22nd November and First fix hasn't even been completed!! Its all just lies after lies, and thats only after numerous phone calls and emails with no response! Yet despite this they are still saying I will be in my new home in 2 weeks! Pull the other one PERSIMMON!
2/5
TrustpilotCharles Church ruined our first property purchase ....
We have just purchased our first flat at Westvale Park and the overall experience has been traumatic to say the least. My advice is DO NOT purchase from Charles Church, we have 8 months in nearly to the overall journey and it has been a headache from start to finish. Overall we were harrassed by the sales team before and during the sale, had the wrong choices in our flat (which was delayed by over 3 months from the date we were told then replaced with the wrong options AGAIN), the snagging list is endless and this is not just cosmetic. We are coming towards the end of November and both over oven and heating have not been fixed after nearly 3 months of owning the flat. Overall customer service is shocking - we even had a sales rep trying to enter our flat as she was told by the team on site it was empty! The only saving grace of not giving them one star is Craig the devloper on site who answered our questions and queries and the members who have been out to fix the problems that Charles Church made. Myself and my partner are in the process of making a formal complaint towards Charles Church over a number of issues, which I have not mentioned here as there isn't enough time or space! Our neighbours are doing the same as they have also had a number of issues.My advice, save your money and time for another delvoper who actually will give you what you have paid for and not harrass you day and night. Who knows we may actually have a warm flat with working oven by next year.....
1/5
TrustpilotGot the keys in Feb 18 and still…
Got the keys in Feb 18 and still chasing for issues to be resolved/fixed. The site manager is a full of lies and promises and the customer care team do not respond to emails and keep delaying or keep passing you from contact to contact. The house had and still has a lot of issues that need to be addressed and it has put a dent to the experience of buying a so called new built home from this so called premium quality developer!The house was not clean when I moved in! I immediately started noticing issues and compiled a snag list of issues which I'm still fighting to get sorted!!The garage has dented and damaged bricks inside. The roof both garage and house had over 6 broken tiles. the paint work inside the house is laughable. Lots of marks all over the walls and a very rushed job. The kitchen had several issues with the units containing chips or cracks and the sink was leaking and lose tap. The flooring had scratches on some panels and one of the windows had a scratch. chrome door handles have scratches and the main entrance door has a dent along with leaking toilets. radiator not heating up, dent in the stairway wooden railing. The list goes on.. patio slabs cracked and over 15 with concrete on them. Fire exit window hinges were not working in 3 of the windows! The garden front and back have holes left from the scaffolding. There are more but I want everyone to understand how poor this is and how they have no respect for the person buying or living in the property.I wouldn't even give one star but do not have that option on here.I'm in the process of contacting watch dog and other newspapers who will have a keen interest in the experience to date with Charles Church. Several neighbors have also expressed interest. If anyone else would like to join me get in touch.Thank you
5/5
TrustpilotWe bought a Charles Church home in July…
We bought a Charles Church home in July and I still catch myself doubting that it is ours every day! Everything about the house, and indeed the whole site, oozes quality. From the outset the sales advisor could not have been any more helpful - she guided us through the whole process and was always available to answer any queries we had. We had an issue with our buyer bringing the moving in date forward with two weeks notice and the sote manager moved heaven and earth to get us in on time. Making this move was a scary proposition but Charles Church made it so easy to do and for that I will always be grateful!
5/5
TrustpilotVery helpful sales people
Very helpful sales people, never felt pushed into anything. Always got back in touch with me when I had a query
Hi John, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team.Best wishes,Mia
5/5
TrustpilotSeamless move
Fabulous sales staff Fabulous site manager. They couldn't do enough to help making the purchase side of moving seamless.
Dear Robert,Thank you so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Kind wishes,Lucy
4/5
TrustpilotNice
Overall, excellent service from Charles Church
Hello David,Thank you taking the time to write your 4-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
5/5
TrustpilotExplored home purchase at Harland…
Explored home purchase at Harland Gardens, Cottingham. The homes are lovely and Marie, the sales negotiator was very helpful and considerate
Dear Mr Cook, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Harland Gardens team.Best wishes, Ada
5/5
TrustpilotVERY HELPFUL AND KEEPING ME INFORMED AT
VERY HELPFUL AND KEEPING ME INFORMED AT ALL TIMES. EXCELLENT SERVICE.
Dear Mr Gillard, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Harland Gardens team, who will be thrilled. We wish you many happy years in your new home once you have moved in.Best wishes, Lily
3/5
TrustpilotMarylebone homes
Nice location, nice sized homes.Dislikes, lack of electrical sockets, gloss paint finish, no extractor in shower cubicles.
Hi Michael,Thank you for taking time to leave a review. We shall pass on this feedback to the relevant team for their consideration, thank you for sharing your thoughts on this.Best wishes,Mia
5/5
TrustpilotNew owner
Overall experience was great and staff was very friendly
Hi Qurratul,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home once you move in.Best wishes,Kat
5/5
TrustpilotThe sales person is very professional
The sales person is very professional, helpful and informative. She (Paris) sent updated information to me from time to time and is responsive to my enquiries.
Hi,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Paris has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Kind wishes,Holly
4/5
TrustpilotWe have just moved into our new home in…
We have just moved into our new home in Grangewood Park, Burnham on Crouch.We have had some issues but we have been very impressed with the professionalism of Zoe in the sales office, who has gone above & beyond to make our completion & moving in day happen. Also Dan the site manager who is approachable, helpful and again goes above and beyond to help. Well done both of you we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's East Sussex office has 819 reviews across 1 platform: 819 on Trustpilot (across the whole business).
Charles Church East Sussex is rated 4.2 out of 5 across all 819 reviews.
Charles Church East Sussex, Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR.
