Trusted Agent profile · East Sussex
★★★★★
823 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR
Charles Church's office in East Sussex, at Harlands Park, is rated 4.2 out of 5 across 823 reviews on 1 platform.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly
Friendly, welcoming sales staff. Good knowledge of site enabling them to answer any question put to them.
Dear Neil,Thank you for sharing your experience with us. We are delighted to hear that you have been well looked after by the team.Lucy
5/5
TrustpilotGreat support from Francesca !
Great support from Francesca and looking forward to moving into my lovely new home very soon .
Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Francesca who will be delighted to hear.Lucy
5/5
TrustpilotThey were very helpful with questions…
They were very helpful with questions and the property is amazing
Good afternoon Shane, thank you for taking the time to leave us a review on Trustpilot, it's wonderful to receive such positive feedback. We really value your trust and confidence in our team and wish you many happy years in your new home.Best wishes,Rose
5/5
TrustpilotGreat product and amazing service
Great product and amazing service, it is our first time buying a new build home and have been very impressed by the quality and finishings of the build, especially when compared to other new build companies. Highly recommend!
Hello Nicole,Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with your new home. We will pass on your feedback to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
1/5
TrustpilotSTILL WAITING FOR CONTACT FROM SOME ONE…
STILL WAITING FOR CONTACT FROM SOME ONE OUTSIDE MY REGIONAL OFFICE.....VERY QUICK TO TAKE OUR MONEY NOT VERY QUICK TO PERFORM!!!!
Hello Steven,We’ll share your latest feedback with the regional office, so they are aware of your continued dissatisfaction.Best wishes,Emmy
4/5
TrustpilotSales team
Sales team, very supportive every step of the way.
Hi Abbey,Thank you taking the time to write your review, it's always lovely to hear from happy customers.Best wishes,Kat
4/5
TrustpilotGreat service from the team
Great service from the team ! I can’t fault them . I was very impressed with their timely feedback and professionalism. I was kept abreast with every stage and progress of my home . Excellent services and happy customer.
Hello,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. We wish you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotI have brought an apartment with…
I have brought an apartment with Charles Church. It is very efficient service, thoughtfully team and good quality of product they sell. This ticks all the boxes. I would recommend Charles Church to my friends. Best regards.
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
5/5
TrustpilotEaston CC
Great journey from sales to customer care. High standard of finish with only minor issues
Hello Adam,At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We would love to be able to pass your kind words on to the team, and we have requested for further details via Trustpilot.Best wishes,Emmy
5/5
TrustpilotGreat staff
Great staff, always very helpful and want to make sure you are happy with everything in your new home
Good afternoon Adele, thank you for your wonderful review. Our aim is to always ensure our customers feel valued and looked after every step of the way when buying a new home, so we are delighted to hear of your experience. We shall pass on your comments to the team who will be delighted.Kind regards,Rose
5/5
TrustpilotA great moment: Clos Rhys Meurug 2022.
We found Ben (Sales Adviser at Regency Park) polite, professional and ever ready to answer any queries we may have had. In essence, he was the deciding factor in our purchasing the property at Plot 20, Clos Rhys Meurug. Jill and Alun Bevan
That's great to hear - and exactly the service we expect our valued customers to receive. We wish you many happy years in your new home.
3/5
TrustpilotBought a Charles church house August…
Bought a Charles church house August 2020 I love the house but have found quite a few snags . Uneven floors , carpet , vinyl issues. Air vents outside covered over . Uneven patio slabs .Front back and interior doors have several issues , with door frames and brickwork around front door. There has also been a few leaks, chips and other tweaks that have become apparent to me . These are just some of the problems I’ve experienced. Ross Parkinson though , the customer care manager on site has been nothing short of wonderful. He has been so friendly and helpful. The worktop has been fixed and floor levelled in kitchen. The work that has taken place has been excellent and the workman very friendly. Ross as I have mentioned has been great at coordinating everything and if things carry on as they have been doing , even with the current COVID situation,If the snags continue to be rectified as they have so far . I feel I’m going to be generally quite happy with my experience with Charles Church as a company. Many thanks to everyone involved.
5/5
TrustpilotLove our new home
Love our new home. The slight problems we've had have been fixed in a timely manner. Would highly recommend them. Bill the site manager is especially good and we are pleased to have him looking after us.
Hello Richard,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team at your development, who will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
1/5
Trustpilotmoved on to the heritage park site
moved on to the heritage park site reported cracks going all way up the steps across the house on the structure of the house toilet broken unable to flush reported 6 months ago.hot water never hot enough reported upon moving in was told thames valley needs to adjust it I can write a non exhaustive list of faults or REASONS eBay you should stay clear of this rogue cowboy builder but the tipping point is the kitchen material they used is just shocking. after 6 months the material starts to bubble . I contacted the company directly who said they are willing to replace the panels and accepted that it was defective panels but Charles church must approve it. they refused to approve it . the kitchen company has 1 star review all over the internet they were called the kitchen for a pound as it was dirt cheap. Charles church sourced the cheapest materials to build with to maximise on profit. stay clear of this company they are the modern day rouge trader
2/5
TrustpilotOn going leaks...
On the positive side the sales lady was great, and the site foreman seems to be genuine and want to fix the problem - though he only has 3 days left on site. I was messed around with my final move date, put back and back. Once almost in I found there had been leaks in the garage, scaffolding was put up and supposedly the leaks were fixed! Not so, after various visits and external attempts to stop the leaks, this last week end saw the water ingress increase dramatically. My garage joins my house and half is used for storage of household items that I do not wish to get wet. I feel the company are all about profit and not really about being a caring company with the interests of their clients as being very low on their agenda.
5/5
TrustpilotGreat sales rep at Wynyard Estate
Great, professional and polite sales rep at Wynyard EstateLiz did a great job keeping us updated with every step during our purchase. I would like to give 10 stars not only 5! No complaints at all.
Hello Omnia,We always hope to receive reviews like this, thank you so much!We shall pass on your kind words to Liz who will be thrilled to hear.Kind wishes,Lucy
5/5
TrustpilotWe have not moved in yet but the…
We are buying a property in the Harlands park development. We have not moved in yet but the service has been very good so far. We have had regular updates and pictures of our house from Darren. Thank you😊
Many thanks Phoebe for sharing your sales journey experience. We are really pleased to hear you have been well looked after by Darren and will pass on your comments, he will be thrilled.Kind wishes,Holly
5/5
TrustpilotProfessional team with great service
Snagging issues are being dealt with in a timely manner, we were kept up to date with the build progression and it was ready for when they said it would be when we reserved the plot.
Hi,Thank you for taking the time to leave your honest feedback. We are glad that you are being looked after by the customer care team and we wish you many happy years in your new home.Best wishes,Ava
1/5
TrustpilotWorst decision of my life.
Buying a property from Charles Church was the worst decision of my life. At the time of purchasing I wasnt aware they were owned by persimmons. If I knew this I wouldnt of considered buying it. Anyone who doesnt know how poor persimmons are please go to the BBC website and search "Persimmon lacks minimum house standards"So I moved into my property in July 2020, I reported 78 snags within a couple of weeks. Once reported contractors attended, told me it wasnt there fault that items were broken, told me its up to Charles Church to resolve. Charles Church then refuse to resolve the problems unless I get an independent inspection to prove its an issue. After getting the inspection they reluctantly attempt to complete the work but say "they are doing it as a gesture of goodwill". They also refuse to pay for the cost of the independent inspection. Ive not had 3 month battle with them about virtually every snag I've reported. There contractors have failed to attend on over 13 occasions during this period. They have failed to respond to multiple emails and never call me back. On my estate there is around 40 houses. Ive spoken to around 20 people who have purchased the other houses. Not one of them is happy with either the quality or the customer care department. Not one!The entire process has had a massive impact on my mental health and effected my ability to work for the NHS and deal with the pandemic. To add insult to injury: I sent a complaint which was 7 pages long listing the refusal to rectify reported issues, staff not turning up, arguments between contractors on who should pay for the repairs. When Charles Church responded by saying "we are sorry for any perceived failings". They couldn't even agree they had done anything wrong! They have obviously not learned there lessons from the damming independent report from 2019.
5/5
TrustpilotVisit to Harlands in Uckfield
Francesca in the site office was very helpful and informative and was very patient with us.
Good afternoon Mrs Baker, thank you for your kind words. We are so pleased to hear that you have been well looked after by Francesca, we shall certainly pass this on.Best wishes,Rose
5/5
TrustpilotReally good engagement so far.
Dear Ken, Thank you for sharing the start of your new home journey with Charles Church . We are really pleased to hear you have been so well looked after by the team at The Croft, and we would love to hear from you again once you’re all settled in.Best wishes, Ada
1/5
TrustpilotToilet soil pipe left open
Toilet soil pipe left open, built a stud wall over the middle of it and then covered with a carpet!! Part of the open soil pipe is in our lounge, the other part actually in the cloakroom, where they had obviously decided to resite the toilet. There has always been a smell in the house. Absolutely disgusting customer service, acknowledged first email over a month ago but now refusing to reply and at last count it took 45 minutes to call customer service and still could not get through. If buying one of these houses look under the carpets they have kindly laid. Will be taking this further, this particular house is on Kingswood
5/5
TrustpilotOur move has been smooth and the team…
Our move has been smooth and the team have been very helpful. It’s been more or less stress free and really good after care. Thanks
We are delighted with your review Mr Eastwood and thank you for sharing that with us. It really means a lot to all of us, the team will be delighted when I share this with them. Best wishes, Lily
1/5
TrustpilotCharles Church @ Prince Regent
Charles Church @ Prince RegentJust received a phone call at 19:30 on a Thursday evening informing me that everything on the site has now been sold and the last 3 plots were due to be released for sale imminently. (The plot we’d chosen was the last to be built, ready in 10 months) I was told when placing the early reservation I wouldn’t need to do anything for the next few months. Now I’m being told I may need to be sold within the next couple of days!!!!As a earlier post said “be ready to walk away” and I now see why they receive such a low score. If anyone from Charles church wants to get in touch I reserved plot 46!
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