Trusted Agent profile
★★★★★
819 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex TN22 5SR
Charles Church's East Sussex office at Harlands Park is rated 4.2 out of 5 across 819 reviews on 1 platform. The 819 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotSales team are extremely helpful and…
Sales team are extremely helpful and friendly
Good afternoon Mrs Newton, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Kind regards,Rose
4/5
TrustpilotGood customer service and friendly and…
Good customer service and friendly and helpful sales advisors
Good evening, thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Rose
5/5
TrustpilotFriendly staff and very reliable to…
Friendly staff and very reliable to contact with. They gave us a good tips and advice about the house.
Hi Kelly,Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotExcellent and timely follow-up to…
Excellent and timely follow-up to resolve issues
Good morning, thank you for taking time to leave us a review, we know that your time is precious. The team at Oakhurst Village pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Lara
5/5
TrustpilotReservation
Very thorough - explained everything clearly
Hi,The team will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know.Best wishes,Kat
5/5
TrustpilotOur sales team Lorraine & Abi we’re…
Our sales team Lorraine & Abi we’re excellent they kept us updated on all stages through the purchase of our new home a big thank you to them both of them
Hi Eileen,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Lorraine & Abi, we shall certainly pass this on.Best wishes,Mia
1/5
TrustpilotCharles church/persimmon homes are an…
Charles church/persimmon homes are an awful company. Charge a fortune for their homes and when it comes to defects and repairs they aren't interested into rectifying. Poor customer service. Extremely poor workmanship. I will never ever recommend this company to anyone. I would prefer to give the company 0 stars. They should be giving compensation to all the unlucky home owners!! I thought Charles church had a good name but now with persimmon they dont. Disgraceful company!!
5/5
TrustpilotThe whole process has been seamless…
The whole process has been seamless from start to finish Liz and the site team have done everything they can to ensure a smooth transition! And so far the house is greart!!
Dear Charles,Thank you so much for taking the time to leave us a review, we really appreciate it. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Kind wishes,Lucy
5/5
TrustpilotGreat advisors
Great advisors, really helpful. The development is beautiful and I’m very happy with the perks
Hi Anna, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Kat
1/5
TrustpilotOutstanding snags from the original 7…
Outstanding snags from the original 7 day list, 6 months after moving in to our property. Some snags have now been attended too up to 4 times and still can't seem to rectify to a good quality standard.....I think you need to implement quality assurance, some of your contractors are rookie and are literally taking the mick of you and your customers and yet you do nothing about it.....Disgraceful
5/5
TrustpilotMy experience with Charles Church was…
My experience with Charles Church was excellent in every aspect you can/can't imagine. They have done a fantastic job to help me to move in my new dream home.
Hi,Thank you for leaving a lovely review. We really do value honest feedback. We will pass on these comments to the team, they will be delighted.Best wishes,Eva
5/5
TrustpilotVery happy with our property and the…
Very happy with our property and the service from Charles Church.
Hi Brendan,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotExcellent sales team
Excellent sales team! Thank you
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes,Rose
4/5
TrustpilotStraight forward and clarity where…
Straight forward and clarity where required
Hi Alex, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Kat
5/5
TrustpilotGreat team
Natalie and Bradley readily available and helpful. Good customer service
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Amy
5/5
TrustpilotExtremely felexible and helpful when…
Extremely felexible and helpful when dealing with them and seemed to fully understand how stressful moving house can be. The build quality is very impressive.
We are delighted with your review Peter and thank you for sharing that with us. It really means a lot to all of us!Best wishes, Zoe
5/5
TrustpilotVery pleased with our new house
Very pleased with our new house. Thank you for bearing with us through all of the process. Staff were, and are, helpful understanding and very pleasant.
Hello Keith,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotGreat so far! Hoping this standard of service continues through to completion.
We haven’t exchanged yet but so far hugely impressed with customer service.
Congratulations on the purchase of your new Persimmon home and many thanks for taking the time to leave a 5* review with regards to the team. It's always great to receive such positive feedback and I will pass on your lovely comments.Holly
5/5
TrustpilotGreat experience buying our first home
Great experience buying our first house, the staff members we’ve met have been amazing and we would definitely recommend this company.
Dear Paul, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
1/5
TrustpilotPoor workmanship and nonexistent customer service!
Poor workmanship, nonexistent customer service but if you don’t mind spending thousands of your own money (on top of your purchase price and fees) to rectify all the mistakes their builders make, then it can be made in to a nice house. We have been in the house for just under two years now and are still chasing up snags from our 7 day snag list.
4/5
TrustpilotHouse style great and staff friendly…
House style great and staff friendly and helpful. Only issue was slow to respond to calls and emails.
Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes, Zoe
5/5
TrustpilotWe are buying a house at Harland's Park…
We are buying a house at Harland's Park and communication with site manager Darren as been excellent. Not so much with sale
Hi Elizabeth, Thank you for your valuable feedback, it is very much appreciated! Best wishes, Lily
5/5
TrustpilotExcellent service
Excellent service! All staff very helpful and friendly, made us feel very welcome Would definitely recommend to anyone👍🏽
Hello,We strive for 100% satisfaction, and it is great to see you had such a positive experience. We would love for you to update us when you have moved in to your new home.Best wishes,Emmy
5/5
TrustpilotBrilliant experience thank you
Hi Hayley,The team will be thrilled to hear of your comments about your home buying journey, thank you.Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's East Sussex office has 819 reviews across 1 platform: 819 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Charles Church is rated 4.2 out of 5 across all 819 reviews, checked 9 October 2026.
Charles Church, Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex TN22 5SR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.