Marks & Mann Ltd East Suffolk reviews

★★★★★ 5/5

Google

Great company to work with, we proceeded with the sell of our house super quickly. The team are all very professional and friendly and would use their services in the future. Special mention to Shane and Tony Marks who were excellent to deal with.

Grace · 29 November 2023

★★★★★ 5/5

Google

We bought our first home with Marks & Mann and had a great experience, they went above and beyond to sort out a few issues we had, Emma, Shane and Louise were extremely helpful and also so easy to contact for any questions we had. We would 100% recommend Marks & Mann

Charlie · 23 January 2025

★★★★★ 5/5

Google

Throughout the whole process of our purchase we were kept up to date by Emily, the Sales Progressor. Emails were responded to quickly, always supportive and extremely professional. When we collected our keys we were presented with a gift box which was a lovely touch.

Louise · 25 October 2023

★★★★★ 5/5

Google

I’ve recently moved into a property which we purchased with Marks and Mann. The whole process was seamless. Shane was helpful when we viewed the property and placed our offer, and Emily was great with communication throughout. Would recommend and use again.

Will · 29 November 2023

★★★★★ 5/5

Google

We brought our home through Marks and Mann and found Shane and his team to be extremely professional, Nothing was too much trouble and they made sure were in the kept in the loop every step of the way. 5 star service!

Jemma · 25 October 2023

★★★★★ 5/5

Google

Recently sold a property with the help of Shane and his team. Shane was very quick to respond, very professional and worked extremely hard. Reasonable fees. Thank you again

Nathan · 26 June 2024

★★★★★ 5/5

Google

There are no words to describe how incredible Shane and his whole team were during the sale of my house. Shane gave accurate, transparent and fair advice, was a huge emotional support through a traumatic sale of a family home I did not want to leave and conducted the whole matter professionally and with the speed needed. I will always be thankful I chose Marks & Mann as my estate agent. Thank you to you all!

Joanna · 26 June 2024

★★★★★ 5/5

Google

Shane and all the staff have provided a professional, knowledgeable but friendly service when assessing our property and any dealings after. Their feedback back from viewers has been prompt and very helpful. We would certainly use their services in the future .

Gill · 15 September 2025

★★★★★ 5/5

Google

These guys were involved with the sale and purchase of our house. Very easy to work with, would recommend.

Judy · 17 March 2026

★★★★★ 5/5

Google

Excellent service from the team at Marks & Mann (above and beyond) - especially from Emma who pushed a very challenging exchange over the line with utmost dedication and drive. Professionalism all the way - would highly recommend them.

Wayne · 23 August 2025

★★★★★ 5/5

Google

I had the recent pleasure of dealing with Shane from Marks & Mann Estate Agency, who quickly facilitated both the sale of my current property and the purchase of a new property. I was impressed by the attention to detail, and speed in getting my current property listed, soon followed by a number of relevant viewings. His expertise, along with his team's excellent communication across the chain in handling both transactions simultaneously ensured a smooth process, making the selling and buying experience efficient and stress-free. I'd recommend Marks & Mann Estate Agent to anyone seeking a comprehensive and reliable Suffolk estate agent, for both buying and selling.

Dominic · 29 November 2023

★★★★★ 5/5

Google

Excellent experience with Marks & Mann, fantastic communication throughout the process and they really went above and beyond to ensure a timely completion. Shane was exceptional and we would highly recommend! Thank you!

Clare · 25 October 2023

★★★★★ 5/5

Google

From the 1st time we contacted Marks & Mann estate agents, they made my wife and I feel completely comfortable from the word go, taking the time to explain how the process works & making this happen for us from start to finish, both Shane & the office made sure every question we had along the way was dealt with efficiently and without any chasing or hassle for us, they worked around our timescales and was always there when needed. So this isn’t just a review, it’s a thank you. to Shane & the team at Marks & Mann, we will defiantly be using you again and look forward to recommending our friends and family to you also.

Mr · 25 October 2023

★★★★★ 5/5

Google

My husband and I had a wonderful, professional and friendly experience with Marks & Mann Estate Agents. Our property search started very poorly with other local agents and we started to lose confidence that we would not find a property. From our very first phone call with Shane from M&M we knew our experience was going to be a much more positive one. He made us feel very special and like we were his only customers! We viewed a property and knew it was the one for us. The whole process was smooth and Emily in the office along with Shane helped keep us informed about the purchase. We got our keys recently and are over the moon. We would not hesitate to recommend Marks & Mann to anyone. It's been a pleasure to have used them and we are very grateful that Shane took our very first phone call! Thank you.

Summer · 25 October 2023

★★★★★ 5/5

Google

Buying my first home through Marks & Mann has been a painless and enjoyable experience. I was a complete novice to the process and both Shane and Emily took the time to clearly answer my questions and run through every step with me, which instantly put me at ease. Their professional and approachable attitude is really impressive, and I will definitely recommend their services to my friends and family when they come to move on in the future. I want to personally thank the team for their help and support in helping me buy my new home.

Chris · 25 October 2023

★★★★★ 5/5

Google

This is a company that goes the extra mile and much more! They were so helpful, supportive, very pleasant to interact with. They carried me safely and stress-free through all the issues that inevitably came up with house purchase and moving including dealing with those slow solicitors!

Daphne · 3 April 2025

★★★★★ 5/5

Google

Thanks Shane for the help securing our new home. Appreciate the support you gave us throughout the sale and looking forward to receiving the keys very soon. Thank you!

Russ · 25 October 2023

★★★★★ 5/5

Google

Great communication throughout the entire housebuying process.

Luke · 16 April 2026

★★★★★ 5/5

Google

Marks and Mann were great, from our initial contact with Shane to all Emma's hard work on both our sale and purchase they were excellent all the way. Thanks also to Tracey and Louise for their efforts too!

James · 25 June 2025

★★★★★ 5/5

Google

We recently used Marks and Mann to sell our property. We can not fault the service, we received. We had several difficulties along the way, of no fault of Marks and Mann but they really stepped up and helped us resolve them, not only as an estate agents but we felt more as friends. Thank you again for all your help and support.

Skythefame · 26 June 2024

★★★★★ 5/5

Google

We bought our property in November with the estate agent being Marks and Mann. They were happy to accommodate our request for multiple viewings and gave us great ideas as to what we could do with the property if we bought it. They were brilliant throughout, ensuring we received weekly updates on progress as well as helping any delays in the chain. Would definitely recommend Marks and Mann, thank you for making our move a lot less stressful!

Hayley · 22 February 2025

★★★★★ 5/5

Google

Having had some negative experience in the past with estate agents (feeling like we were pieces in a game rather than customers), and now we've worked with Marks and Mann to sell and buy our homes, my opinion has totally changed. From the beginning, the service was friendly and supportive. At every stage we felt that the team were working for, and on our behalf, rather than simply trying to meet financial quotas. Whilst the team have all been kind and helpful, we were especially impressed by Tony who was flexible enough to give us multiple visits to the property when requested, Emma who kept everything moving and was a great support in explaining processes (with immense friendliness! ), and Shane who was professional and kept everything ticking along and seemed to know everything that was going on. Although I hope to never have to move again, I would not hesitate from using or recommending Marks and Mann in the future. I simply couldn't have asked for a better service throughout. Thank you, Marks and Mann team!

Mr · 23 January 2025

★★★★★ 5/5

Google

This is my second experience with Marks and Mann and once again they did not fail to impress. From the valuation to the amazing photos, the time and care they took in handling my sale was professional, with integrity and personal to my situation. I worked closely with Shane and Louise, who always looked to exceed my expectations and often did. Selling a property is not easy, but Marks and Mann take on the stress, regularly communicate and are realistic in their valuations. Thank you for all of your help

Mirelle · 24 November 2024

★★★★★ 5/5

Google

We dealt with both the Martlesham and Stowmarket office. All staff were both friendly and professional. We were kept up to date with progress information which was appreciated. Unfortunately we had to pull out of the purchase and sale due to unforeseen problem. They were very understanding and should we need to re market our property we will be going back to Marks and Mann with out hesitation.

Tim · 25 October 2023