Marks & Mann Ltd East Suffolk reviews

★★★★★ 5/5

Google

Emma was amazing I can't praise her enough,she went above and beyond to help me every step of the way, nothing was too much trouble. Everything was explained to me, when I had a question she would always give me an answer in detail and put my mind at rest. She is excellent at her job. Even when I sent her a text late in the evening Emma would always reply. I hope marks and Mann appreciate her she is great at her job.

Linda · 10 May 2026

★★★★★ 5/5

Google

I don’t normally write reviews, but after the fantastic service I received from Marks and Mann, I felt it was only fair to share my experience. I initially put my flat on the market with another agent in November, but they generated very few viewings and the service I received was extremely poor. It left me feeling deflated and doubtful about my chances of selling in the current market. As a last attempt using a more traditional route, I contacted Marks and Mann, and I’m so glad I did. I was pleasantly surprised to learn they don’t tie you into a fixed-term contract, and their fees were very reasonable. From the outset, they were incredibly organised. They arranged for professional photos and had my property live on the market the very next day after my contract ended with the previous agent, even though this fell on a Sunday when their office was closed. This meant there was no gap in visibility, and my property remained continuously available to buyers. The quality of the photos and listing was excellent, arguably even better than the previous agent, who was charging more. Within just one week of listing, they had secured two viewings, both arranged promptly for the following day. Tracy arrived early, giving us time to discuss the key details of the property before the viewers arrived. This level of preparation and professionalism was a stark contrast to my previous experience, where agents often arrived late, or unfamiliar with the property entirely. I felt completely comfortable trusting Tracy to conduct the viewings independently. Afterward, she called to let me know the viewings had finished and that I could return home. When I did, she informed me that an offer had been made, above the asking price. Throughout the sales process, Emma was equally impressive. She was always professional, responsive, and proactive in progressing the sale and keeping everything on track. I exchanged contracts last week, with completion due this week, an exceptional turnaround of around three months, especially for a leasehold property. I can honestly say that Marks and Mann have restored my faith in estate agents. They made what could have been a stressful and challenging experience feel smooth and manageable. If I ever sell a property again, they will be my first, and only, choice. Thank you to the whole team.

Justin · 13 April 2026

★★★★★ 5/5

Google

I would like to sincerely thank Marks and Mann for their end-to-end support throughout my sale transaction. The team was highly communicative, approachable, and consistently available whenever I needed assistance. I particularly appreciated their guidance and reassurance during uncertain situations, which made the entire process much less stressful. Emma, Shane, and Tracey were all extremely supportive and worked diligently to ensure the sale of my property progressed smoothly and transparently. I would highly recommend Marks and Mann to anyone looking for a professional and reliable estate agent. Thank you once again for your excellent service.

Kavitha · 17 March 2026

★★★★★ 5/5

Google

An absolutely brilliant service from start to finish . So tentative to every little detail. Every member of staff were extremely polite , positive & so helpful. The communication was second to none & Definitely the sort of company and people you'd want to show people your home & biggest asset. Can throughly & will recommend . Thank you to Shane, Tracey & all at Marks Mann for everything, we really appreciate it.

Darren · 17 February 2026

★★★★★ 5/5

Google

Shane & Emma were absolutely fantastic. Nothing was too much for them, and the communication was spot on. I would use Marks & Mann again in a Heartbeat if I decided to sell. Super impressed can’t say anymore.

Carl · 10 September 2026

★★★★★ 5/5

Google

I am not even their client, I am purchasing a house for which they are agents. I had to exchange on my house just before finding the house of my dreams, as my buyers had waited so long. So, there was so much pressure to get my new house over the line and in time for my set completion date, with a small chain involved. Despite that I can honestly say that Emma, Shane and the team at Marks and Mann, Martlesham went above and beyond to get the chain exchanged very quickly indeed, especially as there was a major blip along the way. Emma was very quick to think outside the box and find a solution, which saved the chain from collapsing and me having nowhere to live. Thanks to them and the Solicitors involved, I am now looking forwards to moving into my new house. All in all, I would totally recommend them :) Kim

Kim · 10 October 2025

★★★★★ 5/5

Google

We recently sold our home through Marks & Mann Martlesham and are really pleased with the service we received. Shane was fantastic, professional, responsive, and always kept us up to date. The professional photos he took made a real difference in how the property was presented, and we really appreciated the effort he put in from day one. A big thank you also to Louise, who was brilliant throughout the process. She kept everything progressing smoothly, with excellent communication across both sides and right through the chain. Her support really helped keep the sale on track. Would definitely recommend the team to anyone looking to sell the property.

JS · 10 October 2025

★★★★★ 5/5

Google

Brought my first home which was advertised through mark's and Mann. Emma was amazing throughout and so helpful with a complicated sale, and was so supportive through a stressful process as there were a few curve balls thrown in seller side! As a first time buyer her advice and knowledge was so helpful, I also used the broker she recommended and this service was also fab. Her communication was fantastic and I am so grateful to Emma and her team for helping me and my girls into our home. Highly recommend :)

Amy · 10 October 2025

★★★★★ 5/5

Google

What a company! As a first time buyers this was such a daunting process for my partner and I. Emma was amazing she was so helpful and would help us at time of day, nothing was too much to ask for. We had some hiccups along the way but she helped us out when needed and kept it on track. She was great as communicating with the sell and getting our questions across. Louise was brilliant, keep us up to date with process and what's needed and the next steps. Couldn't recommend a company more!

Molly · 10 October 2025

★★★★★ 5/5

Google

Would highly recommend Marks and Mann Martlesham. We sold our house with them early summer this year and the sale was a really smooth process. Tracy done some really amazing viewings on our property and managed to get us an offer after the first viewing. Shane took really good quality photos of our property and got us online asap as we were in a hurry to sell to secure another property. Emma maintained contact from start to finish, even during the really stressful times and issues. We are really grateful to the whole team. Thank you 😊

Katie · 3 October 2026

★★★★★ 5/5

Google

We have recently used Marks and Mann for selling and buying our home. Excellent service throughout the process. All staff were friendly, professional and helpful. We felt we were always informed and updated. Lovely team, always willing to help. Thanks to Shane and team for helping us complete our sale and purchase and now we get to make our new fabulous house our family home. Thank you and would highly recommend for house sales and purchases.

Vikki · 15 October 2025

★★★★★ 5/5

Google

We recently sold our house through Marks & Mann Martlesham and the service we received from Shane and his team was faultless! They went over and above in regard to what would be expected to get our house sold quickly, working outside of normal hours to get things progressed quickly! We would highly recommend their services to anyone looking to sell their house - a very pleasant experience at what can be a very stressful time!

Daniel · 10 October 2025

★★★★★ 5/5

Google

We were very happy with the service and support provided by Emma Ruddell and Shane Marks throughout the sale and purchase of our new home. Emma provided encouragement at every stage of the process which we will be forever grateful for. This was a complex situation for us which was handled sensitively and professionally. We would not hesitate to recommend Marks and Mann at Martlesham to others. Thank you Emma and Shane.

Sarah · 15 September 2025

★★★★★ 5/5

Google

Can’t thanks Marks and Mann, and especially Emma Ruddell, enough for their help and support selling my home. It’s been a long and stressful process, but Emma has been helpful, reassuring, and proactive throughout. Highly recommend - thank you, all!

Sally · 27 March 2026

★★★★★ 5/5

Google

Marks and Mann were so helpful with the sale of our house. I've moved a lot and they are the best agent I have worked with. In particular Shane and Emma could not have done more for us. Our chain was not straight forward but they helped us navigate it all, we couldn't have done it without them.

Tara · 10 October 2025

★★★★★ 5/5

Google

Purchased a house through marks and man it was not a smooth purchases but thanks to Emma for the continual perseverance we have completed the sale.Would definitely recommend them as a whole company for sellers or buying and when I upgrade I will be using marks and man

Charlotte · 17 December 2025

★★★★★ 5/5

Google

Excellent service from start to finish when selling our house. Emma was particularly keen to help and was friendly and reassuring. Communication was clear and came across in a polite and professional manner. I would recommend anyone to use their services.

Craig · 17 January 2026

★★★★★ 5/5

Google

Selling a house can be a very stressful time in one's life. You have to make many difficult decisions. The first one is which Estate Agent to use. I chose Marks and Mann, and I am really glad that I did. From the beginning I felt a weight was lifted from my shoulders. Everyone who contacted me was extremely friendly and reassuring. They kept me informed every step of the way and never left me wondering what was happening. I would particularly like to mention Emma Ruddell who was professional but also kind and supportive. Thank you. Gerry F

Karen · 17 February 2026

★★★★★ 5/5

Google

Excellent service from day one to the finishing line! The team was professional, friendly, and kept me updated throughout the whole process. They made everything straightforward and stress-free, and nothing was ever too much trouble. I highly recommend them to anyone looking for a reliable and trustworthy estate agent. Thank you!

Lauren · 10 August 2026

★★★★★ 5/5

Google

We couldn't be happier with our decision to sell our house through Marks and Mann. It was a pleasure working with their entire team, and we want to extend special thanks to Emma, Louise, Shane, and Tony for their helpfulness, friendliness, and expertise. Our wish for a quick sale was fulfilled beyond our expectations, with a strong offer coming in just 24 hours after listing. Thank you for making the home-moving process as stress-free as possible.

Mike · 26 June 2024

★★★★★ 5/5

Google

We have recently sold and purchased a house with Emma and Shane from Marks and Mann and we can't recommend their services enough! We were kept up to date as everything progressed and we are now in our lovely new home. Thank you once again.

Adam · 10 September 2026

★★★★★ 5/5

Google

We found a property we loved through Marks and Mann so i called and spoke to Shane who was fantastic from the outset! Having a property to sell we wanted a quick sale. Shane came round and had our house on the market within a day with a number of viewings lined up and we sold the same day! We are now in our forever home and couldn't be happier! Special Thanks to Shane and all at Marks and Mann.

Andrea · 28 March 2024

★★★★★ 5/5

Google

Excellent experience. Shane and the team could not have done more to sell my home. They always made themselves available to potential buyers , communication was very good; and we had an offer confirmed in a very short time. The whole experience was very positive and competitively priced. It was good to also have someone dedicated to liaising with solicitors etc. 10/10 would thoroughly recommend Marks & Mann.

Amanda · 25 August 2024

★★★★★ 5/5

Google

Amazing service by all of the Marks & Mann team, Emma is very efficient and proactive. If you want your house sold I would definitely recommend them.

Sophie · 17 December 2025