Marks & Mann Ltd East Suffolk reviews

★★★★★ 5/5

Google

Not your usual estate agent in the best way. No cringe sales pitch and complete transparency. Great communication throughout. Just lovely, lovely people! Oh, and they sold our house in 7 days which always helps! I’d use them over and over again. Just fantastic.

Jayne · 10 August 2026

★★★★★ 5/5

Google

5 Stars I can’t recommend Marks & Mann Martlesham highly enough! From start to finish, the service has been absolutely outstanding. Emma and Shane have gone above and beyond at every stage, nothing was ever too much trouble, and their professionalism, knowledge, and genuine care made the whole process completely stress-free. They kept me updated at every step, were always available for any questions, and truly made me feel like a priority. If you’re looking for an estate agent that really delivers exceptional service, you won’t find better than Marks & Mann Martlesham. Huge thanks again to Emma and Shane, you’re both amazing!

Rebecca · 10 October 2025

★★★★★ 5/5

Google

I bought my first and current home through Marks and Mann and they were honestly fantastic! I was a first time buyer and had recently relocated so to say I was clueless and rather stressed is an understatement!! All of the team were super helpful and Emily was fantastic and nothing was too much trouble! I called her regularly stress venting as I didn’t have a clue what I was doing and she continually chased the buyer solicitors and management company for me on my behalf. Anyone who has purchased a property knows what a nightmare solicitors and management company can be! I would purchase my next home via them again without question. So honestly for first time buyers that genuinely need a little extra help, this is the company for you I couldn’t recommend them enough.

Lauren · 25 October 2023

★★★★★ 5/5

Google

We purchased a property through Marks and Mann and the experience was excellent from viewing to moving in. The viewing itself was very professional and knowledgeable. It was warm and welcoming into a lovely home in a nice community, not pushy sales. The process was swift with regular updates and completion was as simple as handing over the key. We also needed help finding a solicitor and were recommended Sarah at Watkins Stewart and Ross. Who was fantastic. Overall, we had a great team and a great house buying experience, with particular thanks to Shane and Sarah. We certainly recommend them.

Laura · 25 October 2023

★★★★★ 5/5

Google

Can’t recommend Emma R at M&M enough. Thank you for all the support with the house sale.

G · 17 February 2026

★★★★★ 5/5

Google

Shane and the team at Marks & Mann should be commended for their excellent service. They were always available to talk too and dealt with any problems quickly and efficiently. Special mention to Louise and Emma who helped with sale and purchase they were both very helpful and understanding and always on the end of the phone. I would thoroughly recommend.

Chris · 25 August 2024

★★★★★ 5/5

Google

I requested 5 local estate agents to value my house & discuss how they would go about selling my property & Marks & Mann by far impressed me the most with not only their price, but the research they had done on the property before the visit, the honesty and the way they put me at ease as it was the first time I was selling a house. They managed to find a buyer on the first day of viewings which was fantastic & they kept us updated throughout the whole process with regular updates. They also happened to be the estate agent for the house I was buying and again they were fantastic on this side too. There were delays in the chain and Marks & Mann helped chase solicitors and helped plan the move dates. They went above and beyond & I have already recommended them to friends and family & will only use them if I move again in the future. Thanks Shane, Emma, Louise and the rest of the team.

Aaron · 23 January 2025

★★★★★ 5/5

Google

I really want to recommend Marks and Mann Estate Agent, nothing is too much trouble. All the staff have been polite, deligent and charming with a "can do" work ethic. Always following through with timely communication directly with me via emails and phone calls, sometimes after work hours! I would have been lost without their input and tactful negotiations in what has been a problematic sale. The best agents I have ever used.

Anne · 10 October 2025

★★★★★ 5/5

Google

As painless an experience as moving house can ever be! Shane, Emma and the team were very helpful.

Rustydobro · 1 November 2025

★★★★★ 5/5

Google

Fantastic service, thank you so much! From valuation to completion, Marks and Mann were professional and well organised. In particular, Shane was very proactive at getting us viewings and selling our property quickly whilst managung our expectations in an uncertain market. Emily supported us through the sale with a friendly and helpful manner. We always had a quick response and never had any cause for complaint. Highly recommended!

Mair · 25 October 2023

★★★★★ 5/5

Google

The sellers of our first home chose Marks and Mann as their estate agents and I’m so glad they did! Shane, Louise and team were extremely helpful throughout the whole process and I’ve never known estate agents (or anyone in the industry) to be so efficient and on the ball! They were always on hand to help with any little query and pushed the transaction along very nicely. Marks and Mann will always be the ones we turn to for estate agents in future! They have set the bar high and other estate agents could certainly learn a thing or two from them! I can’t thank them enough, highly recommend.

Leighann · 10 October 2024

★★★★★ 5/5

Google

I have just sold my house with Marks and Mann Estate Agents in Martlesham, firstly my sister Tracey (who has now recently joined their team) introduced me to Shane who immediately instilled confidence in his no lengthy contractual agreements approach. I asked for a different marketing plan and he really delivered, in fact the best I had seen. Emma, in their sales team was a joy to work with, her positive attitude and always helpful nature complimenting the entire first class team effort, many thanks to you all.

Joanne · 3 May 2025

★★★★★ 5/5

Google

The service provided to us by Marks & Mann was exemplary. They certainly go the extra mile to satisfy their customers and I would highly recommend them.

Ian · 10 August 2026

★★★★★ 5/5

Google

Sold my dads house for me and went above and beyond ! kept me always up to date in what is a stressful time. All staff were excellent, but a BIG Thankyou to both Shane, ( He actually did the conveyancing) and Emma who sent me emails if any updates, sometimes 4.00am sometimes 10.00pm and occasionally during the day !. That in my book is dedication

Lionel · 16 September 2025

★★★★★ 5/5

Google

I cannot praise Shane and Emma at Marks and Mann enough. From the initial meeting with Shane, the representation of the house with superb photos, finding a buyer and helping me through the process to completion, they were a true joy to deal with. I would recommend Marks and Mann to anyone looking for a reliable and wholly competent estate agent.

Trace · 10 October 2025

★★★★★ 4/5

Google

Marks and Mann were excellent in managing the sale of our property along with guiding us through the whole process for our onward purchase too. Emma was fantastic at reassuring our many worries along the way and was available whenever we needed her. Thank you!

Abi · 26 June 2024

★★★★★ 5/5

Google

We bought our first home with Marks and Mann and had a great experience. The communication between Shane and Emily was exceptional. Emily was especially great when answering all our questions. I would definitely recommend Marks and Mann, and would go back to them in the future if I need to move again.

Amy · 29 November 2023

★★★★★ 5/5

Google

All staff we dealt with at this office provided very friendly professional service. Even after one sale fell through due to mortgage problems, they pressed hard to obtain other buyers quickly. Took care of all viewings and provided constant feedback. Joe Parker is to be commended, staying in contact even on his day off. He surely is the best of the best. Thanks to all Marks and Mann staff for answering our calls and reducing our stress. We would use them again and will highly recommend this firm to others.

Dale · 26 October 2018

★★★★★ 5/5

Google

Thanks to Shane and the Marks and Mann team for their support during our recent property purchase. A very friendly and helpful agent with no pushy sales tactics and genuine care for their clients. I would be happy to recommend them based on our very positive experience. Thanks very much.

Charlene · 25 October 2023

★★★★★ 5/5

Google

5 star service from Shane and his team. They got it sold very quickly, offered help and advice when needed and worked tirelessly to get contracts exchanged. Selling your house? Use Marks & Mann... you won't regret it.

Ian · 26 June 2024

★★★★★ 5/5

Google

Great experience with Marks & Mann as a first-time buyer. They were very professional, informative and responsive at every step of the way, making the whole process go as smoothly as possible. Would definitely recommend to others and would happily use them again should I wish to sell in future!

Ruben · 5 October 2025

★★★★★ 5/5

Google

We’ve recently purchased a property through Marks and Mann at Ipswich. We were very pleased with their speed of service and caring approach. A special thank you to Emily, sales progressor, who always kept us up to date and replied back to our emails very quickly.

Kazim · 29 December 2023

★★★★★ 5/5

Google

The services of Marks and Mann were thoroughly professional throughout the whole buying cycle. From initial viewing right through the purchase process. It was refreshing to have the support that was provided and I would not hesitate in seeking their guidance in the future. Many thanks to all.

Andy · 10 October 2025

★★★★★ 5/5

Google

Absolutely brilliant, excellent service and amazing staff 😊 …

Clare · 10 August 2026