Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbigail from Cubitt&West was extremelly…
Abigail from Cubitt&West was extremelly fast and very helpfull, sorting our boiler issue in 24 hours. We have been with cubitt&west for over 5 years now and can't complain!!
Iulian · 24 October 2023
Agent replied · 23 October 2024
Hi Iulian,Thank you for leaving a review! It's great to hear how positive your experience with our agent has been over the 5 years you've been with us, and how helpful Abigail has been in getting issues sorted quickly for you.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleGreat branch, thanks to Ceejay!
Tayla · 24 October 2020
Agent replied · 23 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
★★★★★ 5/5
TrustpilotA great moving experience
Everyone at Cubitt and West were very helpful, informative and friendly.Julie,Andy,Lorraine and Ed were so kind and responded well to questions of concern. I would highly recommend them to family and friends.
Mr · 3 August 2023
Agent replied · 23 October 2024
Hi Wayne,Thank you for leaving a review! We're delighted to hear how helpful, informative and friendly you've found our team to be.Best wishes,Cubitt & West.
★★★★★ 1/5
TrustpilotCubitt and West - an inadequate letting agent
Cubitt and West (C&W) managed my maisonette for 20 months. I have been disappointed with the service that they provided, and I am not able to recommend them as letting agents. I am not a “professional” landlord; I was obliged to leave my lovely home and needed to have it occupied in my absence. C&W offered a fully managed letting package, with a comprehensive range of services and a lot of reassurances set out in detail in their literature. Sadly, for me this turned out to be all talk and little action. The C&W service is of the headless chicken style; “the tenant has contacted us to say that …. (the boiler is not working; the water has a chemical taste; the bathroom door handle is broken). Please advise”. Of course, I had a list of trusted contractors who had worked for me for years, and I was okay about getting them to do some of the work. But when there was a job that they could not do, the C&W contractors either did not turn up at all (= a very unhappy tenant) or charged me three times the going rate for the work. Essentially, I have been paying over £1500 a year for a messaging service; C&W acting as an intermediary between the tenant and me. Sure, that meant that I did not get phone calls from the tenant at 3.00 a.m., but I could have avoided that by managing my property myself using a dedicated WhatsApp group. Of course, C&W did find the tenant, but only by offering him the maisonette at rent £300, £400 below the going rate! Overall, an unhappy experience, and one that does not compare with what I have been told by friends and relatives of their dealings with other letting agents. Cubitt & West, never again!
John · 2 November 2021
★★★★★ 2/5
TrustpilotDid not return phone calls. No personal service. just generic emails.
First experience with Cubitt and West 3 years ago, 100% very proactive. This time round with a different branch, more recently despite promise of call backs, none received and the opposite experience. Not proactive or responsive at all. Moved sale of house to a local competitor and wouldn't use again or recommend Cubitt and West. Quite disappointed.
Caroline · 17 January 2024
★★★★★ 5/5
TrustpilotProfessional, Reliable and Efficient
Thank you very much to Maddison, Robin, Nicola and Julie for the support and excellent service I have received so far with my property search. I would thoroughly recommend Cubitt and West for their professional approach, reliability and efficiency.
Gill · 22 December 2022
Agent replied · 23 October 2024
Good morning Gill,Thank-you for your kind words about Maddie, Robin, Nicola & Julie at our Cubitt & West Waterlooville branch. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotI chose Cubitt & West to sell an…
I chose Cubitt & West to sell an inherited property due to their ability to vet buyers and arrange viewings with very little involvement being required by myself.They provided frequent updates throughout the process.
Gareth · 2 June 2023
Agent replied · 23 October 2024
Hi Gareth,Thank you for leaving a review! It's brilliant to hear how positive your experience with our team has been whilst selling your inherited property.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotDaniel was so very helpful
Daniel was so very helpful. He was polite interested and overall a really nice person , hope he finds our new home we are hopeful. Thankyou Dan .
Jane · 28 May 2022
★★★★★ 5/5
TrustpilotMarcus and Abbie have been brilliant in…
Marcus and Abbie have been brilliant in our journey of finding our home . They have been extremely helpful and some how made everything we wanted possible. I am so glad we went with cubitt and west to find the perfect house for us.
Millie · 23 May 2022
Agent replied · 23 October 2024
Good afternoon Millie,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Marcus & Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
GoogleNice friendly agency. We bought our house through Cailean and he was responsive and good to deal with. Happy with the service provided and everything went smoothly
Julia · 28 November 2023
Agent replied · 23 October 2024
Dear Julia
Many thanks for leaving a great review about Cailean at our East Grinstead Branch. We will be sure to pass on your comments to him.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotWhat a team
Madison, Nicola and Emma could not have been more helpful and made the whole experience of selling out property a breeze, couldn’t recommend them enough.
Consumer · 10 January 2024
Agent replied · 23 October 2024
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they were able to make the selling process such a breeze for you.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotWhat a STAR
What a STAR! Cailean Burns and the team have been. Really personable and friendly, always there to help and support with a smile on his face.
Alex · 11 August 2022
★★★★★ 5/5
TrustpilotVERY PROFESSIONA. IMPRESSIVE!!
The process with Cubitt and West was extremely professional and efficient. Jenny was polite but helpful and warm at the same time. Response time was always prompt: impressive!!
Estee · 13 May 2022
★★★★★ 5/5
TrustpilotSales and Progress deserve a mention and thanks
During the long procedure Julie Bramble has kept me informed and sane! Without Samara initially and Julie I would have been ready to give up. Thankyou so much for being there.
P · 14 August 2023
Agent replied · 23 October 2024
Thank you for leaving a review! It's great to hear how Julie has been able to keep you informed, as well as sane, throughout what's been a long process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotI recently sold my house through the…
I recently sold my house through the crawley branch, mainly dealing with Kristine and Nichole. I found them to be very helpful, efficient and got me a very good price. I found the experience very easy and would definitely recommend.
Paula · 28 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotGreat experience!
Ashleigh has been very kind and helpful throughout our moving process thus far! She’s been lovely to work with.
Ainsley · 18 April 2023
★★★★★ 5/5
TrustpilotCubitt and West A**** COMPANY
Cubitt and West have been absolutely fantastic from start .....i would say until finish but I'm moving into another one of there properties because there level of service exceeds every other company I have been with. They employ the most caring and knowledgeable of people who will always help you, no matter your problem/situation. A***** COMPANY AND EMPLOYEES
Hollie · 22 February 2018
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotNorthend Branch
Northend BranchHolly Mackay Is a true asset to Cubitt & West her customer service skills are second to none and nothing is too much trouble. A*Highly recommend.
Samuel · 17 November 2023
Agent replied · 23 October 2024
Hi Samuel,Thank you for leaving a review! It's great to hear how positive your experience with our agent, holly, has been and how pleased you are with the service you've received from her.Best wishes,Cubitt & West.
★★★★★ 2/5
TrustpilotJayde Bose, Thank you xx
Jayde Bose,you were fantastic looking after my mother making sure we were informed at all time HOWEVER ! 1 year it took to move house your team let the side down and if its not you leading next time we wont be using Cubitt & west for the future...!
Tdr · 13 July 2021
Agent replied · 23 October 2024
Dear TdrThank you for taking the time to complete a review and for your wonderful comments regarding Jayde Bose. We are disappointed to read that the transaction experienced delays and regrettably we are limited on how much we can assist in the progression of a sale once the conveyancing process starts. However, we would always aim to help keep our customers informed and chase the necessary people when required.Thank you once more for your kind words regarding Jayde and we would of course welcome the opportunity to work with you in the future.Should you have any further concerns or wish to discuss any of the above please contact us on customer.relations@arunestates.co.uk or on 01702 540802Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotCubitt and West
I can’t speak highly enough of Cubitt and West - moving home has been seem free with their help, I had the pleasure of having Daniels help and nothing has been too much trouble. Now just the joy of unpacking and making our new house a home!
Jessica · 10 November 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotTruly awful service.
Truly awful service.Signed up in July 2020, details not added to Rightmove for a month, no marketing strategy, amateur unprofessional sales team, house overvalued, 11 viewings in 3 months.EPC paid for but never arranged, solicitors deposit yet to repaid after 5 reminders and assurances that it would be.AVOID AT ALL COSTS
Mark · 23 January 2021
Agent replied · 23 October 2024
Dear MarkThank you for leaving your review and naturally we are disappointed that you feel dissatisfied with the service that you received from us on this occasion. Please be assured that we take the professionalism of our marketing very seriously and our suggested marketing prices are based on experience, demand and comparable properties in the local area in addition to the sellers wishes. Our records indicate that payment for the EPC and the conveyancing deposit have been refunded and please accept our apologies for the delay in this being actioned. Should you wish to discuss your feedback in more detail, our Customer Relations department may be contacted on 017020 540802 or at customer.relations@arunestates.co.uk. We would like to thank you again for leaving a review and wish you the very best for the future. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotHelpful and friendly service
Luke was always helpful friendly and polite
Denise · 10 February 2024
★★★★★ 5/5
TrustpilotHighly Recommended
The team at Cubitt and West have been brilliant in setting up and managing our rental property. They were highly recommended and I can see why!
Benjamin · 4 December 2023
Agent replied · 23 October 2024
Hi Benjamin,Thank you for leaving a review! We're delighted to hear how positive your experience with our agents has been and how brilliantly they've set up and managed your rental property.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotA well deserved positive review
A well deserved positive review. Despite a chain free purchase, it’s been an incredibly tricky process. Richard however has remained calm, professional and accommodating throughout. He has gone above and beyond in order to get us over the line and he’s an most definitely an asset to the sector.
Lara · 15 June 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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