Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have spent many months liaising with members of the team at East Grinstead Cubitt & West, each one of them has been very helpful and supportive as unfortunately had to sell my great aunt’s retirement property. In particular, Claire, the branch manager has gone over and above to help me during this process, I am not local to the area and her actions have made this seamless. Thank you all. Jenny
Jenny · 28 November 2023
Agent replied · 23 October 2024
Dear Jenny
Thank you for leaving a review! It's great to hear how positive your experience with each of our agents has been and how helpful and supportive they've been throughout your process.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotGreat Service
Aden and Ciaran were both great during our recent company rental with Cubitt and West. They made the process straightforward and their communication throughout kept us fully informed. Thank you!
Arundel · 21 June 2023
Agent replied · 23 October 2024
Thank you for leaving a review!We're delighted to hear how Aden and Ciaran were able to make the process straightforward for you as well as keeping you well informed throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotExcellent
Despite us eventually finding a property though another agent, I have to say that Steve and Sarah were exemplary in their friendliness and professionalism, tirelessly showing us many houses and spending time with us. I wouldn’t hesitate to recommend their excellent services to anyone!
Greg · 2 December 2021
Agent replied · 23 October 2024
Thank you so much for taking the time to write this, even though we were unable to help you this time, I hope we can in the future.
★★★★★ 5/5
TrustpilotMadison has been extremely helpful
Madison has been extremely helpful, friendly and professional in dealing with my mum's house sale. So far everything has gone smoothly and she has kept us up to date and been quick to answer any queries. Thank you.
Debbie · 14 September 2022
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
GoogleThank you Cailean for helping on our property search he gave a lot of great advice on helping us both forward! Great asset. Would recommend
Ronnie · 24 October 2023
Agent replied · 23 October 2024
Dear Ronnie
Thank you for leaving a review! It's great to hear how positive your experience has been with Cailean whilst searching for a property. We will pass on your comments to him.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 4/5
TrustpilotVery professional company and helped…
Very professional company and helped the sale process go smoothly. Julie was especially helpful getting the sale over the line and working as a liaison between myself, my solicitors, the buyers and their solicitors. Would use again.
Danny · 10 October 2022
Agent replied · 23 October 2024
Good afternoon Danny,Thank-you for the kind words about Julie, our Senior Sales Progressor. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
★★★★★ 1/5
TrustpilotToooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
Super · 12 September 2026
★★★★★ 5/5
GoogleI always have mixed experience with estate agents, but, this time I couldn't be more happy! I met with Claire Mansell who was professional, down to earth, welcoming and overall understood my requirements. I would give 10 stars if it could. Thanks Claire!PositiveResponsiveness, Professionalism
James · 24 October 2021
Agent replied · 23 October 2024
Dear James
Thank you for taking the time to leave a review of Claire from our East Grinstead office. I am delighted to read about the positive experience you have had working with Claire and I know how much she will appreciate your comments.
Kind regards
Becky Jennings
Operations Director
Cubitt & West
★★★★★ 5/5
TrustpilotWe had a great experience with the…
We had a great experience with the cubitt & west agent! Angel was brilliant from our first viewing! Very knowledgeable and helpful. We are very happy with our new home and would highly recommended!Thank you so much Angel for your help 😊Tamas & Justyna
Jk · 22 October 2021
Agent replied · 23 October 2024
Hi Tamas & JustynaThank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotAshington branch - lovely team
Heidi, Stephanie and Caroline were a real pleasure to deal with through the whole sales process. Heidi and Stephanie were fabulous with their regular updates and positivity and enthusiasm with finding us the right buyers. Would highly recommend this agency to potential future buyers or sellers. 5*
Jo · 14 March 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotThank you Becky Darby
Becky Darby was instrumental for us in securing the property. From the day of the viewing to the day we were handed the key, she was available to provide response to our emails with regular updates.
Olamide · 7 November 2022
Agent replied · 23 October 2024
Good afternoon,Thank-you for the kind words about out the Portsmouth Lettings office of Cubitt & West and in particular Becky. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotAbbie Tallack ensured that I didn't lack..
Abbie Tallack ensured that I didn't lack for any information support that I needed to get my property rented with a great tenant. Being a non resident landlord and very unfamiliar with the landlord rules and regulations in the UK she took her time to explain and went over and beyond to get me pictures of the property beyond the advertising ones, arranged all that would be required to make it lettable. I have no hesitation in recommending Abbie and Cubitt & West for all non resident landlords especially. She was very very helpful and didn't mind to handhold inspite of a barrage of emails I sent her.
Morenike · 24 March 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Portsmouth Lettings office and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 4/5
TrustpilotSuper
Aden was a gentleman and very pleasant? I got all the information I needed and more from him.Great agent. Happy to have done the viewing with him
Customer · 14 August 2023
Agent replied · 23 October 2024
Hi Llyris,Thank you for leaving a review! It's great to hear how pleasant you experience with Aden has been and how informative he was throughout your viewing.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotHeidi & Stephanie from the Ashington…
Heidi & Stephanie from the Ashington branch in West Sussex were great, the communication was perfect, we were kept up to date with everything considering we were in a lockdown it actually made our experience so much easier, would highly recommend them. Scott & Tracy Devlin
Tracy · 12 May 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleWe really enjoyed working with Claire from the the initial viewing of the property through to completion and all her help along the way. Thank you Claire for helping us find and secure our dream home!
Zahra · 24 October 2022
Agent replied · 23 October 2024
Dear Zahra
Many thanks for leaving a positive review about Claire. It is always nice to know that she helped you all the way through the process. Good luck for the future.
Best wishes
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleCiaran was professional, accurate with information and quick to reply to any questions we had. Certainly made us feel confident in Cubit and West
James · 24 October 2023
Agent replied · 23 October 2024
Hi James,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Ciaran, has been and how confident he's made you feel in your process.
Best wishes,
Cubitt & West.
★★★★★ 5/5
TrustpilotGood experience
I really appreciated having Kerry-Ann and her team to sell the house for us. The service was competent and efficient, and there was always a friendly answer to any queries.I particularly appreciated Kerry-Ann's compassion, common sense and sense of humour. She made it a personal service.
Alice · 2 April 2021
Agent replied · 23 October 2024
Dear AliceThank you for taking the time to leave a review of our Cranleigh office. I am delighted to read how pleased you have been with the service received from Kerry-Ann. I know that receiving reviews such as yours really makes all the hard work worthwhile for our staff and i am sure it will make Kerry-Anns day.Kind regardsBecky Jennings, Operations DirectorCubitt & West
★★★★★ 5/5
TrustpilotGeorge was great
George was great and keeping up to date with the process as it went along and helping secure the flat.
David · 18 January 2024
Agent replied · 23 October 2024
Hi David,Thank you for leaving a review! It's great to hear how positive your experience with our agent, George, has been whilst he's helped you to secure your flat.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleWhilst purchasing our new home we received a great service from Cubitt & West with a special thanks to Clare Mansell and Aumit Bagchi who acted very professionally throughout the process! They were always available communicating well throughout despite a few delays!!PositiveQuality, Professionalism
Gareth · 24 October 2021
Agent replied · 23 October 2024
Dear Gareth
It was lovely to hear that your experience of buying a property was a good one, due to the level of service that Claire and Aumit gave you. They were delighted to read your positive comments.
May I wish you all the best in your new home.
Best regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotI bought my flat through Cubitt & West…
I bought my flat through Cubitt & West and I now let it through them. The sales team were very good and the whole buying process went smoothly. Olivia and the lettings team have been very professional and supportive over the past year. I’m very happy with the service they provide and would recommend them.
Debbie · 17 September 2024
Agent replied · 23 October 2024
Hi Debbie,Thank you for taking the time to leave a review. We're delighted to hear that you had such a great experience with our sales and lettings teams.Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWonderful experience with renting
Wonderful experience with renting, the whole team went above and beyond in a tricky situation, particularly Madi Infield. As a tennent I felt valued and looked after.
Mary · 24 July 2023
Agent replied · 23 October 2024
Hi Mary,Thank you for leaving a review! It's wonderful to hear how positive your experience with our agents has been and how they've gone above and beyond for you in a tricky situation, and particularly how valued Madi made you feel as a tenant.Best wishes,Cubitt & West.
★★★★★ 2/5
TrustpilotDreadful!!
Truly shambolic experience with this business. (Sam, Bognor). Appalling lack of communication. Very friendly at the start but then you never hear back despite repeated requests. Have tried to log my complaint three times with absolutely no acknowledgement even that I wish to make a complaint so I've resorted to just posting my grievance here as feedback. I've moved several times over the years and never come across such diabolical customer care. And as for the conveyancing surveyors that they 'reccommend'... An eye wateringly painful experience. If you do for some strange reason "have to" use this estate agent, I strongly recommend you choose your own solicitors and avoid D.C. Law or any other online firm they suggest. Never again!Lucky to get a 2 star instead of a 1 star!
Allison · 22 February 2023
Agent replied · 23 October 2024
Dear Ms BevisThank you for taking the time to leave us your comments. As a valued customer your feedback is important to us and it is very disappointing if you have not enjoyed a positive experience on this occasion. We have reviewed our records and have been unable to locate any complaint correspondence from you. We have therefore forwarded your comments to our Customer Support department who will be in contact with you so that you can provide us with more information regarding your experience. You should hear from them shortly. In the meantime, thank you again for leaving your feedback. Kind regardsCubitt & West
★★★★★ 4/5
TrustpilotJayde was great
Jayde was great - she understood exactly what we were looking for and we managed to agree the purchase before it went on the market. We even completed in 10 weeks! Thank you everyone at Cubitt and West who helped to make this happen!
Customer · 9 August 2021
Agent replied · 23 October 2024
Dear CustomerMany thanks for taking the time to give Jayde such a positive review. She was really pleased to receive this as she will always do all she can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotWe dealt with Claire for our purchase…
We dealt with Claire for our purchase using Cubitt & West in East Grinstead, she was totally brilliant. The whole team were very kind and efficient and I would be really pleased to recommend them to anyone wanting and easy and straight forward house move.
Coralie · 25 May 2021
Agent replied · 23 October 2024
Dear CoralieMany thanks for leaving a review of our East Grinstead branch. It is fantastic to read how brilliant you have found Claire and the team to be and i know they will appreciate your review and recommendation. Kind regardsBecky Jennings, Operations Director, Cubitt & West
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