Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPerfection
Everything was explained in detail with excellent service from the sales team, in particular Julie Bramble, Snr Sales Progressor from the North End branch. Everyone was always polite and courteous and extremely friendly and welcoming. Perfect service throughout.
Dawn · 27 November 2022
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about the Portsmouth North End office of Cubitt & West, and in particular our Senior Sales Progressor, Julie! I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotThank you
Thank you very much to C & W for their professional service, they were always in touch and negotiated the COVID pandemic with ease. A special mention to Julie for keeping in regular touch throughout the process and ensuring we got settled into our new home as efficiently as possible!
Rosie · 27 January 2021
Agent replied · 23 October 2024
Good afternoon Rosie,Thank-you for your kind words - Julie, our Senior Sales Progressor is a credit to us and I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 2/5
GoogleThe process of buying from start to finish had not been an easy one after struggling to effectively communicate between the seller and the agents. After months of waiting and miscommunication regarding timings to hand over keys, arranging to keep the white goods at the property, and other issues I was finally able to complete the purchase.
Tom · 9 October 2024
Agent replied · 23 October 2024
Dear Tom
Thank you for providing us with feedback in respect of your experience. We are pleased that you successfully completed your purchase however we are sorry that you were not always satisfied with the level of communication received. Prompt and effective communication is very important and it is unfortunate that there were delays in us receiving responses from third parties to some of our enquiries. Please be assured that updates as were relayed to you as soon as we received them however, we can fully appreciate the frustration that you would have felt.
We appreciate you taking the time to share your experience with us and we wish you the very best for the future.
Kind regards
Cubitt & West
★★★★★ 5/5
TrustpilotExcellent Service
My wife and I recently used the services of Cubitt & West to get a house . Becky Darby and the team were incredibly helpful and went the extra mile to make sure we got the best deal. They were knowledgeable, patient and very understanding of our needs. We would highly recommend Cubitt & West to anyone looking for an estate agency that really cares about their clients.
Serumun · 3 February 2023
★★★★★ 5/5
TrustpilotThank you, Julie
I am extremely grateful to Julie at Southsea for the hard work she put in to get our Sale and Purchase concluded. There were a number of difficult moments, but throughout everything Julie remained calm and communicated with me at all times.
Sharon · 9 June 2022
Agent replied · 23 October 2024
Good afternoon Sharon,Thank-you for your kind words about Julie Bramble, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
★★★★★ 1/5
TrustpilotUtter Hell and starving kids.
Moved in and had a few snags on the electrics not working. Nothing has been done since February.Not even had a working over for the last 6 weeks.Cigarette butts found in dishwasher after an apparent professional clean which I'm yet to see the invoices for.Not one call has been made to update me, no letter, nothing.Very poor attitude once you've moved in from a tenants point. I have kids, I'm a single dad and these monsters left us without the ability to cool for 6 weeks. They didn't care.If you want dirty cupboards, disgusting dishwashers and zero service and the them to try and up the rent every year as standard (say no to that and they go away) then Cubit and West are your people.Landlords avoid them. Disgusting service, dirty properties and stealing your deposit is standard.
Brett · 8 June 2023
Agent replied · 23 October 2024
Dear Brett Thank you for taking the time to leave us your review and we are very sorry to learn that you have been unhappy with the service that you have received. Your concerns are currently being investigated by our Customer Support department in accordance with our complaints procedure. Please be assured that customer service is of the utmost importance to us and we very much hope to be able to resolve your concerns to your satisfaction. Kind regardsArun Estates
★★★★★ 5/5
TrustpilotImpressed so far.
Steve at the Horley branch welcomed me and proceeded to ask many questions as to what type of property i am searching for, my wants , my needs ,likes and dislikes in order to establish availability of suitable properties. With a selection made and viewing times agreed there was no fuss at all. I would add the level of communication around the viewings both prior and post was excellent and my feeling so far is the branch is managed in a very professional manner.
Steve · 5 June 2023
Agent replied · 23 October 2024
Hi Steve,Thank you for leaving a review! It's fantastic to hear how positive your experience with our team has been and particularly how welcoming Steve was to you.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service provided by all the team, especially Abbey, who maintained contact by phone and emails throughout. As a landlord, the importance of good communication with agents is paramount, to which I received by the bucket load! Would highly recommend.
Mark · 24 October 2021
Agent replied · 23 October 2024
Good morning,Thank-you for you kind words about the Portsmouth Lettings office of Cubitt & West and in particular Abbie. I will be sure to pass on your comments.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotMoving home
I've just moved into my new home and the whole experience was made so much easier because of a lovely team who were positive helpful and cheerful. Thank you Robin, Maddison, Nicola and Julie!Definitely would recommend them
V · 11 December 2022
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about Robin, Maddie & Nicola at Cubitt & West, Waterlooville office and also Julie, our Senior Sales Progressor! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotShaun has been a miracle worker
Shaun has been a miracle worker, he really has. I anyone deserves praise for his hard work and dedication, it's him. If there was a 10 star rating it would go to him. We cannot fault his hard work and determination. A great big THANK YOU to you Shaun
Roger · 22 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotSamara has been so helpful throughout…
Samara has been so helpful throughout the process of selling. A very professional approach but very friendly, which I really appreciated and felt able to approach Samara on any query.Thank you Samara for the help and support.
Soulla · 4 December 2022
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words abour Samara from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotWell what can I say apart from what an…
Well what can I say apart from what an amazing team at cubitt and west waterlooville, Maddison Nicola and robin all so polite helpful and always doing everything to make sure that the sale of our house sold, glad to say they achieved this in a week & half now that’s just amazing, can’t thank the team enough and now looking forward for them to find my new home, Highly recommend this estate agent to anyone that wants to sell there home
Steven · 18 May 2023
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about the Waterlooville office of Cubitt & West. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotDan has been absolutely amazing with…
Dan has been absolutely amazing with helping me find a rental property. He is easily contactable and very accommodating around my work schedule when booking viewings - I couldn’t recommend more!
Ellie · 13 June 2023
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about the Petersfield office of Cubitt & West and in particular Samara. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
GoogleExcellent service from Dan, Claire and particularly Cailean. They've sold two properties for us in the last 8 years and we're delighted with the service. Recommended.
Emma · 24 October 2023
Agent replied · 23 October 2024
Dear Emma
Many thanks for your great recommendation of the team at East Grinstead and we are so glad they could help you yet again! We will be sure to pass on your comments to them.
Best wishes
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotCubitt and West making selling easier.
Cubitt and West have been informative and supportive through out the whole process of selling our house.Julie has been the most supportive ensuring we have known what to expect and where we are in the selling/buying process.Thank you.
Martin · 14 October 2022
Agent replied · 23 October 2024
Good Morning Martin,Thank-you for the kind words about our Senior Sales Progressor, Julie. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotIn a difficult market the team give me…
In a difficult market the team give me good knowledgeable advice and worked their socks off to make my move happen. So well done Mo, Michael, Julie and team.
Sarah · 3 August 2023
Agent replied · 23 October 2024
Hi Sarah,Thank you for leaving a review! We're delighted to hear how our team were able to give you knowledgeable advice and make you move happen even in a difficult market.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotRecently purchased my new build home…
Recently purchased my new build home from Cubitt & West. Nish was dealing with my case and she was extremely helpful and responsive. I had constant issues with my solicitors and it got to a point where Nish was providing me information that my solicitors should have. She practically did their job for them over the course of 2 months. I would strongly recommend Nish if you are purchasing through Cubitt & West.
Benjamin · 2 June 2022
★★★★★ 5/5
TrustpilotCannot fault the entire team of John
Cannot fault the entire team of John, Sarah, Lisa, Donna and Garry. We put our lovely Woodingdean property with them and then the very first (and only) viewer made a full asking price offer and the deal was concluded speedily. Really good service, good communication and also very nice people to deal with. Happy customer
Simon · 21 October 2024
Agent replied · 23 October 2024
Hello Simon,Thank you so much for your lovely review! We're glad to hear that John, Sarah, Lisa, Donna, and Garry provided you with such excellent service and communication. It's fantastic that your Woodingdean property sold so quickly and smoothly.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotGreat service
Emma, Maddison and Nicola has been amazing, really quick to reply and answer queries.It has been all good and smoot with them.
Armando · 18 January 2024
Agent replied · 23 October 2024
Hi Armando,Thank you for leaving a review! It's great to hear how amazing your experience has been with our agents and how smooth the process was.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleVery pleased with the service from this company during a stressful time of house selling. I must mention in particular Claire Mansell who has been very helpful and professional in dealing with our house sale. Always a cheerful smile and nothing was too much trouble.
Chris · 24 October 2021
Agent replied · 23 October 2024
Dear Chris
Many thanks for taking the time to give Claire at our East Grinstead branch such a great review.
She prides herself to provide the best possible service to her customers and was delighted to receive such positive feedback.
Best regards,
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotAlia Hawes was brilliant..she went…
Alia Hawes was brilliant..she went above and beyond to arrange multiple viewings on one day to maximise our time. Thank you Alia.
Bion · 15 January 2024
Agent replied · 23 October 2024
HI Bion,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alia, has been and how she's gone above and beyond to maximise your time with viewings.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotJulie Bramble
Julie Bramble has been a huge help and support throughout a long drawn out process, which was nothing to do with Cubitt and West. Keeping me updated and liasing with everyone in the chain.
Deebee · 24 February 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor- I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotOutstanding Service
Can’t thank Katie, Zoey, Michael and Mo enough for helping me sell my house. The team have been really attentive and have kept me informed at every stage. Nothing was to much trouble; excellent service.
Dawn · 19 January 2023
Agent replied · 23 October 2024
Good morning Dawn,Thank-you for your kind words about our Sales team & Manager Mo at the Portsmouth office! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotI dealt with Karen Fogarty during the…
I dealt with Karen Fogarty during the process of my sale, she was fantastic. Really personable and very professional. I felt very confident throughout that Karen would get the sale completed. Will definitely be recommending Cubitt and West in the future, and look forward to using them again myself.
Adam · 15 December 2020
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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