Trusted Agent profile · East Grinstead
★★★★★
1,988 reviews across 2 platforms
Whitehall Parade, London Road, East Grinstead, RH19 1AP, RH19 1AP
Part of Cubitt and West, see every office.
Cubitt & West's office in East Grinstead, at Whitehall Parade, is rated 4.7 out of 5 across 1,988 reviews on two platforms, including 149 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
TrustpilotWoodingdean branch handled our sale…
Woodingdean branch handled our sale very well and we appreciated the fact that they kept us up to date each day, and chased when things were a bit slow. Thank you Sarah and Veronica.
Hi Cheryl,Thank you for leaving a review! It's fantastic to hear how positive your experience has been with our team. We'll pass your kind words along.Best wishes,Cubitt & West.
5/5
TrustpilotQuick, Easy and Professional
This was by far one of the easiest tenancies I have had the pleasure of arranging for myself and my family. Everything went smoothly and was arranged super quick. Dan in particular was brilliant at keeping us informed every step of the way and we are very much looking forward to moving into our new home.
1/5
TrustpilotVery disappoined
We chose Cubit & West as they seemed more professional and from the very beginning we were told ' we will be with you every step of the way' They were not there very much at all, no callbacks no follow ups.Basially we were left to our own devices and talked to our buyer directly.The house sold in 2 days so it was almost like take our money and run, in fact the Estate Agent said he had already sold it before our open day??The vitual tour cost us £90 , well they actually they took it twice and were very rude when I asked for £90 to be refunded , we were told 'it takes 10 days' ! nice!So the open day did not happen and the vitual tour was a waste of mour money!We were not very happy all round, we have moved to the IOW and C&Ws partner Co. Pittis were just as bad if not worse, no communication, really bad service.The only saving grace was towards the end ( 5 months) Julie Bramble from C&W was the exception, she was absolutley wonderful and helped us get over the line and kept us updated that last month.Unfortunately we would never recommend or use Cubitt & West or Pittis again.
5/5
TrustpilotThank you
It was a difficult sale, the challenge being the seller's solicitor, the seller living abroad, and Royal Mail. Fortunately we managed to arrive at the end and Julie was very patient to chase for me. thank you
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotA cut above the rest.
The sales progressor Karen Fogerty has been brilliant throughout the process. We would not have been able to navigate our way through the protracted sale and purchase during these difficult times without her assistance. We found Cubitt & West an excellent company to deal with. They go that extra mile for their clients.
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotVery satisfied customer
After some disappointing experience with another agency Cubitt & West have turned things around for us, the genuine interest that was shown in our property by Samira and Andy was so positive and reassuring , Zoe has also gone over and above to help, it’s been a breath of fresh air, very happy
Good afternoon Maizie,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Andy, Samara & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotHelpful and friendly
My partner and i walked through the door and were greeted by Nicola. She has been helpful and really down to earth. Nicola managed to capture what we are looking for from chatting with us and showed us properties accordingly. She also recommended her mortgage advisor colleague, Wayne, who has given invaluable advice and support. Great company, would definitely recommend.
Good Morning,Thank you for your lovely review! We're glad to hear that Nicola was able to capture exactly what you were looking for and that Wayne provided invaluable advice. It's wonderful to know you had such a positive experience with us. We truly appreciate your recommendation.Best wishes, Cubitt & West
5/5
GoogleExcellent service from start to finish. We dealt with Cailean from this branch who goes above and beyond for your needs. Very helpful and professional throughout. Would highly recommend.
Dear Andy Thank you for leaving a review! We're delighted to hear about the excellent service you've received from our team and particularly how Cailean has gone above and beyond for your needs. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
1/5
Trustpilotworst experience of my life
Avoid.Letting agent only interested in you until you sign up & then couldn't care less. Property was overpriced, inventory was deceptive, copied and pasted from another property, deposit calculation was incorrect by several hundred pounds, EPC was from another, different property, T&C's said you were not permitted to have a key meter installed, yet there was one, were told they'd redecorate throughout but only the Lounge had been done, we received bills incurred by previous tenants, C&W insisted they were ours, - for electricity but clearly couldn't have been because of the key meter, Gas boiler wasn't working properly & when an engineer eventually did come out, he condemned it despite there being a gas safety cert dated just before we moved in. No TV aerial, inventory said there was one, 5 yr old Fridge freezer belonged to Landlord & C&W said having it was optional, but when we asked the Landlord to take it away, he told us it had to stay & was part of the rent, so somebody not being truthful, so we had to sell our 1 year old one for buttons instead, we only took the place on the understanding that it was temporary because of work commitments but when we tried to end the tenancy early because we were basically fed up with them we were charged an extortionate 'Early termination fee' which is illegal now, tried explaining that but were told it was for re-advertising and admin costs, we accepted that but when it came time to move out C&W wouldn't provide references or return the deposit 'until the tenancy end date' so had all kinds of problems trying to initiate another tenancy in another part of the country altogether & had to repeatedly travel back & forwards 100s of miles at a time to facilitate 'viewings' by prospective new tenants because C&W wouldn't take custody of the keys after we'd moved out despite having paid the 'Early termination fee'. Ultimately it's up to You, if that's what you want, then go for it, just don't expect anything from them for your money.
5/5
TrustpilotC&W shirley(Wahida Khan)
We bought a House through C&W shirley branch and Wahida Khan was instrumental in our achieving this purchase. This particular property we had been after and only through her were we able to gain access to it.Wahida and her team have been very helpful and supportive throughout the purchase process.
Dear ZiaMany thanks for taking the time to leave a review of our Shirley office. It's great to read how helpful and supportive you have found Wahida to be throughout the purchase of your home. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotMarcus Farrow has been a pleasure to…
Marcus Farrow has been a pleasure to deal with from start to finish. Professional service throughout and made a stressful experience pass by with ease in the end. I would highly recommend either letting out your property or finding one through him.
Good morning Matt,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Marcus- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotThe personal care and attention to our…
The personal care and attention to our wishes were exemplary, every effort was made make to what was a very daunting decision to sell our much loved home so much easier on our mental stress. After a great deal of consideration about what we had as a home we decided to withdrawal our home from sale, Maddison at Cubitt & West was very understanding and showed great empathy in our decision. I can honestly say that my wife and I received true customer care and understanding from Maddison and her colleague (her name escapes me, sorry)
Hi Charles,Thank you for leaving a review! It's brilliant to hear how positive your experience has been and how the team have made every effort to reassure you about your decision to sell your home and how supportive Maddison was when you decided to withdraw from the process.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent
Thank you Zoey and Julie for everything you have done. Absolutely amazing, always so helpful and great communication. Couldn't be happier with all their hard work.
Hi Alison,Thank you for leaving a review! It's great to hear how positive your experience with our agents, Julie and Zoey, has been and how helpful they were throughout.Best wishes,Cubitt & West.
5/5
GoogleThank you so much for your help with buying our home. You made the process simple and easy for us and we appreciated your patience and expertise. Thanks again to Daniel and Aumit, and all of you, again!PositiveResponsiveness, Quality, Professionalism
Dear Richard Many thanks for taking the time to leave a review for Daniel and Aumit. The team prides themselves to provide the best possible service to their customers and were delighted to receive such positive feedback. May I wish you all the best in your new home. Kind regards, Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotVery happy with the service!
Thomas Goodchild is very quick at responding to requests and issues. Always contactable and helpful.
5/5
TrustpilotProfessional service
Thank you all for keeping us fully informed during the sales process. A great result, thanks to Kevin, John and Caroline.
Hello,Thank you for your positive review! We're glad to hear that Kevin, John, and Caroline kept you fully informed and achieved a great result for you. We appreciate your kind words.Best wishes, Cubitt & West
5/5
TrustpilotSarah is highly professional
Sarah is highly professional, knowledgeable, someone you can trust to help you when any issues arise, always has a cheerful disposition and the main reason we didn't try any other estate agents.
Hi Ian,Thank you for leaving a review! It's great to hear how positive your experience with Sarah has been and how much you've been able to trust her to help you throughout your process.Best wishes,Cubitt & West.
5/5
GoogleFrom the moment we met maddison at the property she made us feel priority and made sure we would get the best price and quick completion. This is our first property we have brought and a big thanks to maddison for allways being on the other end of the phone to answer ANY of my questions or worries. :)
Good Morning Jodi, Thank you for your lovely review! We're thrilled to hear that Maddison made you feel like a priority and helped you secure the best price and a quick completion for your first property. It's wonderful to know she was always available to answer your questions and put your mind at ease. Best wishes, Cubitt & West
5/5
TrustpilotThe team at Fiveways were all amazing!
The team at Fiveways were all brilliant! From Jasmine who showed my house and took me around others and was always like sunshine, and Ebba and Jess and the team in the five ways office who were always positive and lovely and very helpful, to Garry who kept me calm and so well informed about was was happening the chain! Thank you all so much for making such an intensely stressful time manageable!
5/5
TrustpilotI would Highly recommended cubbitt and…
I would Highly recommended cubbitt and West, friendly staff and I can’t thank them for all their hard work after failing trying to sell my property with a previous estate agent being on the market for 16weeks and as soon as we signed up with Cubitt and West 2weeks later they found a buyer for that i will be forever grateful ❤️ so thank you very much in my eyes you are the best estate agent . *****
Hi MJ,Thank you for leaving a review! It's great to hear that you'd recommend our agents and how quickly they were able to find a buyer for your property after trying with another agent previously.Best wishes,Cubitt & West.
5/5
TrustpilotThank you Claire and the team at Cubit and West, East Grinstead
Claire and the team at Cubit and West, East Grinstead sold my house earlier this year and we’re absolutely brilliant. Zero stress, sold before the property even went online and got a price much higher than expected! I would highly recommend! Professional, friendly and highly knowledgeable.
Dear Chelsey,I was so pleased to hear how happy you have been with the service you received from our East Grinstead office, and Claire in particular. Claire really is an asset to the company; she is incredibly hardworking and reading your review made her day. Your recommendation is also very much appreciated. Best regards,Becky JenningsOperations Director, Cubitt & West
5/5
TrustpilotJulie Bramble has been fantastic during…
Julie Bramble has been fantastic during the whole sale process and has kept in regular contact throughout, thank you
Hello Gary,Thank you for leaving us your feedback, we're delighted to hear that Julie has provided you with an excellent service.All the best, Cubitt & West
5/5
GoogleGreat service, Daniel Harvey kept in contact throughout the whole experience, great communication between me and the seller I was purchasing from from start to finish. Exactly what you want and need as a first time buyer. Highly recommend.
Dear Adam Thank you for taking the time to leave a positive review about your experience in dealing with Daniel at our East Grinstead branch. We are glad that it went well being a first time buyer and you need someone with experience like Daniel to help you all the way. Best wishes in your new home. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotDaniel Nouari.
Daniel Nouari was quick to get back in contact with us and the process went through very quickly with his support. We have not rented a property in a long time and where insure on some things but he was happy to answer my many questions. Very positive and easy to talk with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Cubitt & West East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Yes. Cubitt & West East Grinstead won Trusted Agent in The Trusted Agent 2026 awards.
