Trusted Agent profile · East Grinstead
★★★★★
127 reviews across 2 platforms
90 London Road, East Grinstead, RH19 1EP
Connells's office in East Grinstead, at 90 London Road, is rated 4.6 out of 5 across 127 reviews on two platforms, including 126 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
GoogleWe have just used Connells for the second time to sell our last house. We are very happy with Connells, their help and support. Very quick to respond to messages and provide feedback. Would recommend
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a positive experience with us again and appreciate your kind words and recommendation. Best regards, Lucy, Customer Relations Team
4/5
GoogleInitially was going with another agent to sell my property, but having met Doug was convinced to give Connells a try. How pleased am I? My property was sold quickly. The process was as painless as selling a house could be. The team were always happy to help with queries/updates etc.
5/5
GoogleWith the new energy of Cailean leading from the top my sale was completed, as a team communication was good and i was always informed of what was occurring a good job all round
5/5
GoogleConnells we're fantastic, very professional and polite, communication was brilliant we were always in the know about the property which sold very quickly by connells Highley recommended!!
Many thanks for your fantastic 5* review and recommendation Tracy. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you for a speedy and efficient sale. Particular thanks to Jenny Green who nursed negotiations along.
Hello Edward, thank you for the 5 star review of our East Grinstead team, we really appreciate the recommendation and if you ever require any of our services in the future, our Connells team will be more than happy to help you.
5/5
GoogleSold our property within 1 week of it being on the market! Richard and Rob were great during the whole process and went above and beyond to get our ongoing purchase over the finish line (they weren't the agents for our purchase).
5/5
GoogleBoth my husband and I received first class service, despite difficult Completion circumstances. Special thanks to Tina Nadesan, who pushed up and down the chain to make things happen, which was much appreciated. Kind regards Angela & Richard Pearse.
5/5
GoogleDoug and his team made the process of my purchase seamless with great communication throughout. I highly recommend using Connells East Grinstead for your estate agency needs.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleMarianna G. at Connells , was so friendly and helpful! It was such a pleasure to meet her and liaised with her.
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my husband moved in to a flat under Connells estate agents ~6 months back. Whenever we had an issue - it was taken up and dealt with promptly by Jody Collins (on behalf of Connells). She has been very understanding and helpful. After giving such a positive review, 6 months after, we are still waiting for our dishwasher sorted. That's too bad. To make things worse… they delivered a stand out dishwasher … its taking up most part of the kitchen space. its just been left there. Biju mailed several times about the old and new dishwasher(not at all appropriate of our kitchen) to the Connells and no action taken so far. My husband just gave up contacting them altogether , frustrated. Atleast, if the Connells can get the dishwasher delivered out of the apartment… that would be very helpful. Pratheeksha and Biju
5/5
GoogleVery happy with connells service. They were proactive in moving the sale forward when the auction company were dragging their feet. Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've recently had the pleasure of meeting Lesley, Richard and Rob from the lettings and sales teams at Connells. All interactions have been absolutely professional, friendly and honest. We don't have a fixed idea of whether to sell, let or stay put - so asked for their valuations and advice, which they gave without hesitation. They have not taken a "hard sell" approach, just normal and unpressurising. We received written confirmation of their appointment to visit, as well as information about how the house would be marketed - which felt organised and easy. In future, when we've figured out what we want to do, we would definitely wish to do business with the team at Connells. A great customer experience, thanks!
5/5
GoogleExcellent service & sales, very happy!
Thanks Andy for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and helpful, happy to have signed with them.
Thank you for your kind words, Louise! We are delighted to hear that you found our team professional and helpful. Welcome aboard, and we look forward to assisting you with all your real estate needs. Best wishes, Lucy, Customer Relations.
1/5
GoogleJeremy rodericks who works at connells was my advisor when i was purchasing a property.he advised me to put £1000 a side for solicitors fees and advised me which solicitors to use.i followed his instructions and ended up having to pay out £2900 in fees off the back of his poor advice.have disputed this to jeremy and connells customer service and both expect me to just accept it and are not prepared to do anything even though i lost a lot of money because of the poor advice i was given.during the time of me having to pay out more money then expected i had jeremy often ringing me up trying to get me to sign up to a will,no doubt looking to line his own pockets with the commision he would most of probably recieved from it.have asked for an answer as to why this has happened but jeremy wont tell me directly,instead he expects me to take time off work and attend a meeting with himself and another connells employee all because he has not got in in him to explain directly to me on his own
5/5
GoogleMarianna Gomes at Connells was very helpful and courteous in suggesting potentially suitable properties and assisting with viewings
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA big thank you to Rob, such a refreshing experience and an absolute pleasure to deal with. From start to finish, amazing!
5/5
GoogleThank you to Jody for her excellent support and all at Connells, first class service as always.
5/5
GoogleThe team at Connells in East Grinstead did a fantastic job. Dealing with a lengthy chain and multiple threads on the legal side Richard Humphrey and his colleagues used tact, diplomacy and unremitting persistence to drive the deal along and steer the chain towards conclusion. Without their constant efforts my purchase and sale might not have happened. Well done guys, I’m really grateful
5/5
GoogleWe have sold our house and bought our new house with Connels. Everyone in East Grinstead team has been very helpful, professional and friendly. They always communicate with us both on our house sale and the one we are buying. We would highly recomend them.PositiveResponsiveness, Professionalism
5/5
GoogleJonny from Connell's made my first purchase as stress free as it could possibly be. He was professional, let my contractors in to price up refurbishments, stayed in touch throughout and chased the necessary parties. I would definitely recommend his services to friends and family.PositiveResponsiveness, Professionalism
1/5
GoogleGrim! When I phone an agent, it is not unreasonable to expect a return call within a reasonable period of time. I was enquiring about a property for sale in Blindley Heath, and I can only pity the poor Vendor.
5/5
GoogleVery good experience jenny has been great with all the follow ups We would recommend them highly Thanks connells
Hello Punam, thank you so much for your 5-star review of our Connells East Grinstead team. If there any are other of our services or advice you require then our team will be more than happy to help you. Thank you.
1/5
GoogleI want to buy a house - but they won' t let me without using their brokers.
Hello Gemma, thank you for taking the time to review your experience with the team at the Connells East Grinstead team, we're really sorry to hear that you haven't been happy with the service that you have received. While we would recommend you use the in house broker, this wouldn't be an obstacle to buying a house if you didn't. If you would like to send further details to socialmedia@connells.co.uk, we would be happy to look into this for you. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
