Connells East Grinstead reviews

★★★★★ 5/5

Google

Cailean came to evaluate my flat and was very nice and helpful throughout the process. He was professional, knowledgeable,and made the experience smooth and stress-free.

Cola · 26 December 2025

★★★★★ 4/5

Google

Upon first meeting the team at Connells they were professional and obviously knowledgeable about the local area. Trying to sell a property during the pandemic was a challenge but Doug, Jonny and the team were marketing my property well and getting the viewing in. They kept in close contact and gave constructive feedback. What should have been a 'quick' sale with no chain turned into a long 6 month process, through no fault of Connells. Doug, Tina and the team tried their best to keep things moving but the challanges were out of their control. At times a quicker response to emails or messages could have been given, even if it was an email to say 'sorry, nothing new to update'. On the whole I was very pleased with the service I received from Connells and the recommendation of the solicitor from them. I would happily use their services again and recommend them to othersPositiveProfessionalism

Nicola · 14 June 2022

★★★★★ 5/5

Google

I had such a good experience with Lissy on Saturday with showing me around all the different properties I wanted to view. Very friendly and easy to chat to! Thank you again!!🩷 …

Caitlin · 11 October 2025

★★★★★ 5/5

Google

Robert showed my children and I around a property recently. He was extremely professional, friendly and genuine. He gave me space to look around whilst offering information and advice. Thank you!

Helen · 11 October 2025

★★★★★ 4/5

Google

Connells delivered an efficient, personalised service for our recent move to East Grinstead, which was a whole new area for us. Kyran and Marianna worked well as a Team, and were on hand whenever we needed them. Particularly, when we asked for viewings of our new property . They supplied a helpful checklist of points for us to raise during the viewings, and this was useful for influencing our decision making. Thank you K + M

Moira · 15 December 2023

★★★★★ 5/5

Google

Just sold my Mother's property in East Grinstead through Connells. I was delighted with the price achieved and the service rendered. I would especially like to single out the Branch Manager Kieran, who kept in touch throughout the duration of the marketing and the sale and made the whole process as simple and stress free as possible. Would highly recommend.

James · 23 September 2024

★★★★★ 5/5

Facebook

Kyran and his team were very helpful every step of the way. Highly recommended!

Becky · 14 August 2024

★★★★★ 5/5

Google

I came to Connells as I was looking for a property, Lissy couldn’t of been more help, she provided me with excellent service throughout all my viewings.

Savannah · 11 October 2025

★★★★★ 5/5

Google

Can't speak highly enough of the team at Connells in East Grinstead. My wife and I were intially unsure which agent we should use to sell our house, so we spoke to a few different firms. Doug made a really good impression on us when we met him and wasn't pushy (unlike others), so we decided to go with Connells. Getting our house marketed with them was a smooth process and the professional photos were excellent. We received an offer for the price we wanted in under a week! From accepting the offer through to completion, Connells were really proactive and made sure things kept progressing. Doug's intervention when a potential last minute hitch arose with solicitors shortly before exchange kept things on track! Strongly recommended.PositiveProfessionalism

Euan · 14 June 2021

★★★★★ 5/5

Google

I went into Connells with a question regarding my property, Kieran helped me out with some advice immediately. Really good estate agents

Solo · 11 October 2025

★★★★★ 1/5

Google

Shockingly incompetent bunch of people at all levels within the organisation, an extract from our last exchange ; I am absolutely seething with the level of incompetence at Connells Residential Lettings team. We highlighted to Lesley weeks ago that the tenant was in breach of contract and if the outside of the house was anything to go by then the inside would be a mess also. Now look where we are... The report from SUSSEX INVENTORIES clearly states that the in order for the property to be let a number of items in the report need to be remediated. There is NO evidence to support the property has been professionally cleaned and if someone from the letting department at East Grinstead actually went to have a look to witness the amount of cobwebs in the house, stale smell carpets, stains on the carpets, fat/rust on the extractor, uncleansed bathrooms, weeds in the garden etc. then you would also conclude the same. Whilst I appreciate that the tenant has offered £200 pounds towards costs, after they have said it has been professionally cleaned ! this is theirs and Connells (As manager) problem to resolve. I don't care if it takes £50 or £2,000 to get right but it needs to be put right by the 11th October as we are moving in on the 12th. If it is not put right by the 11th then we will instruct our own contractors to resolve the works and reclaim the amounts through an ombudsman. The biggest concerns for me are the stains on the carpet and the clean. The carpet was less than 6 months old when we moved out and in immaculate condition. The stains do NOT look like coffee but dog mess. Happy to be proved wrong. If they don't come up with a proper clean then we will need to recover the cost of replacing the carpet which will be a couple of thousand pounds. For Samantha to request if we can release the deposit just proves that she has not read the report or validated that the tenants checking out obligations have been met, else she would have not made such as request. Please remember I requested to be placed a number of points to safeguard us from this situation to which Lesley did not action or inform us that there was no contract in-place signed by the tenant, so I'm my mind there is a level of accountability and responsibility Connells need to take-on here. When I last spoke you said that the conditions of the earlier contract will be honoured and they the deposit is there to safeguard us against these types of issues. Missing from the report is any mention of the dead plants on the front house and area adjacent to Sandy Lane, confirmation of the chimney sweep these needs to be added. I will perform a detailed review of the report and inspect the property on Saturday so there may be more items to raise that have not been picked up by SUSSEX INVENTORIES.. We do not approve the release of the deposit until such time the points in the document are remediated or matters resolved through an ombudsman.

Warren · 15 June 2018

★★★★★ 5/5

Google

Cailean Valued My 2 Properties Yesterday. Super Professional, Helpful & Knowledgeable. Thank You.

Elle · 26 November 2025

★★★★★ 5/5

Google

We used the East Grinstead Connells team and we were very happy with the service and support we received during our house sale. Doug and the whole team were very professional and always answered any questions we had in a prompt and timely manner. The team got us the full asking price for our house and I am happy to recommend them to other prospective customers as a team who provide a great customer service. Thank you.PositiveQuality, Professionalism

Jacquie · 14 June 2022

★★★★★ 5/5

Google

Brilliant service. Lissy has always kept me up to date with everything I have needed.

Neil · 11 October 2025

★★★★★ 5/5

Google

Excellent service by by team at connells and lissy for finding me my property

Esther · 11 October 2025

★★★★★ 5/5

Google

Great customer service, extremely professional, Lesley and the team at the East Grinstead office have managed my property for over 3 years and I would have no hesitation in recommending them to anyone else contemplating renting out their property.

Lucinda · 14 June 2020

★★★★★ 5/5

Google

Excellent service. Kept me completely informed all throughout the process. Would highly recommend!

Nicole · 11 October 2025

★★★★★ 5/5

Google

Great and a quick sale!

Lucy · 26 November 2025

★★★★★ 5/5

Google

Exceptional service by Lissy. Would definitely use Connells again

Shannon · 11 October 2025

★★★★★ 5/5

Google

Thank you team Connells for your support!

Robin · 27 October 2025

★★★★★ 4/5

Google

Quick to respond, overall good experience buying.

Jazz · 11 October 2025

★★★★★ 5/5

Google

Kyran and Chris have been great in helping me secure a property I had been tracking for over three months. In an unpredictable market, both have been first class to deal with and have excellent knowledge of the local market.

Ben · 3 August 2024

★★★★★ 5/5

Google

We have just used Connells for the second time to sell our last house. We are very happy with Connells, their help and support. Very quick to respond to messages and provide feedback. Would recommend

Simplicity · 2 October 2024

★★★★★ 4/5

Google

Initially was going with another agent to sell my property, but having met Doug was convinced to give Connells a try. How pleased am I? My property was sold quickly. The process was as painless as selling a house could be. The team were always happy to help with queries/updates etc.

Ms · 14 June 2022