Trusted Agent profile · East Grinstead
★★★★★
127 reviews across 2 platforms
90 London Road, East Grinstead, RH19 1EP
Connells's office in East Grinstead, at 90 London Road, is rated 4.6 out of 5 across 127 reviews on two platforms, including 126 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
GoogleWe when to view our soon to be forever home and Lissy was very kind, professional and answered all our questions. Lissy and Cailean really helped us to make this happen. I would recommend Connels. Thank you Lissy!!!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have been having a very positive experience with Connells, particularly with Rob, who has been very helpful and has gone the extra mile for us selling our property. Thank you Rob, keep up the good work! <3
Thank you for the kind words, we are dedicated to providing excellent service and are thrilled that Rob has exceeded your expectations. We appreciate your support and look forward to helping you with any future real estate needs. Kind regards, Lucy, Customer Relations.
5/5
GoogleI think estate agents can get a bad press. My house sale has been less than straight forward. Cailean is the new manager and short of holding my hand has done everything possible to guide me through this process. I cannot recommend his …
Thank you for taking the time to leave us this amazing 5* review Annie. Kind regards Lucy, Customer Relations.
5/5
GoogleI have had a very helpful professional relationship with Lissy so far. In addition to her communications she also showed me a property I was interested in and acted in a professional manner, getting back to me straight away with answers to questions that I had for her. In the event we have now completed the purchase, and Connells have acted throughout in an exemplary manner. Lissy and Rob have both been extremely helpful, and I would be happy to recommend Connells based on my own experience of them.
Thank you for the glowing review! I am glad to hear that I have been able to assist you in a professional manner and help you find suitable properties. It's always a pleasure to work with a proactive and communicative client like you. Looking forward to continuing our successful partnership! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe cannot thank Lissy enough for her fantastic service while we are looking to buy a property. She has been efficient, communicative and incredibly helpful during the entire process. Thank you Lissy!
Thank you for your thoughtful 5* review Kim! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
GoogleWe purchased via Connells in East Grinstead. It was a complicated rollercoaster made extraordinarily stressful by the (then) manager Kyran Fielder, who (putting it politely) was far from transparent. Once he had gone clarity reigned and Rob Adams came to the fore with his helpful, calm and professional approach. Both he and the new manager Cailean Burns moved the purchase forward to a successful conclusion. I give Rob and Cailean five stars! Unfortunately I have concluded the review with 4-stars due to our horrendous experience with Kyran, which now fortunately is history for everyone.
Hello Deirdre, Thank you for sharing your experience with us. We're pleased to hear that Rob and Cailean were able to assist you positively and bring your purchase to a successful conclusion. We apologise for the initial challenges you faced and appreciate your feedback. Best regards, Lucy, Customer Relations Team
5/5
GoogleRobert Adams was professional, courteous and knowledgeable when showing us around one of the properties for sale. Unfortunately the property was not for us, however it was a pleasure dealing with Rob and we would not hesitate to engage with him again, in the future should they have another suitable property for us. Keep up the good work Rob!
Thank you for taking the time to share your experience and for your wonderful 5* review Tommy! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Kyran at Connells to sell my late grandparents house. The marketing process was clear and effortless on our side and we were kept informed all the way through. Probate took some time to get but Kyran kept our buyers updated and understood the process well. I would recommend Connells for their personal touches, friendly service and great market knowledge.
Thank you for leaving us your superb 5* review and recommendation Jon. Best wishes, Lucy, Customer Relations.
5/5
GoogleLissy has been amazing to deal with, communication fantastic and super efficient. I could not recommend her enough!
Thank you for your kind words! It was a pleasure working with you and I am so happy to hear that you were pleased with our communication and efficiency. We greatly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKyran was great and always replied to any queries promptly. The advice given was always in our best interests. We were selling my late parents home. It was a sad time for us as we grew up in this house. We were treated with empathy and understanding. I would not hesitate to recommend Conells.
Hi Sam, Thank you for your wonderful 5* review. We're glad to hear that Kyran provided prompt and empathetic service during such a difficult time. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleMany thanks Rob and Chris for the dedicated and professional work you put into marketing my home. I appreciate it very much.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMaryianne Gomrz is an enthusiastic young dedicated agent who has gone that extra mile to show me a property in the East Grinstead area. If you are a seller or buyer I do highly recomend for you to contact for your needs. You will not be disappointed. Esther n Kenneth
Thank you so much for your glowing 5* review Kenneth. We're thrilled to hear that Maryianne provided such excellent service and went the extra mile for you. Your recommendation means a lot to us! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve recently bought our first home through connells. A huge thank you to Kyran, Chris and the whole team at Connells for helping us in each stages and for keeping us updating throughout the process. We highly recommend connells for your buyings.
Thank you for taking the time to leave us this amazing 5* review and recommendation Muhammed. Kind regards Lucy, Customer Relations.
5/5
GoogleWe had a really good experience in our dealing with Connells East Grinstead Branch. Communication was very good, they kept us informed throughout our purchase. All the staff members we came into contact with were friendly, helpful and knowledgeable. We can highly recommend them.
5/5
GoogleAll in all, a great team at Connells East Grinstead. We initially called them in to value our property after viewing a house with them. When viewing, Jonny impressed us initially with his professional, non-pushy and friendly approach. Equally, when valuing our property, Daniella impressed us with her understanding of the market and, unlike several other agents, she really ‘got’ our rather unusual property. Her valuation was spot on and Connells achieved an asking price offer within a couple of weeks, with Jonny going above and beyond to secure us a good deal. Following this, the experienced sales manager Doug has been great in keeping the sale on track through to completion. Thanks for all your help guys!PositiveResponsiveness, Professionalism, Value
Hello, thank you so much for taking the time to provide our East Grinstead team with a 5-star review. We are so happy to hear Jonny, Daniella, Doug and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleKyran and his team were so brilliant during my purchase, he worked late multiple evenings to ensure I was kept informed every step of the way and really went above and beyond for me and my partner.
Thank you for your terrific 5* review Amelia. Best wishes, Lucy, Customer Relations.
5/5
GoogleKyran was great throughout the whole process of us buying our property. They were very quick to respond to any queries we had and made the process much easier.
Thank you for taking the time to leave us this amazing 5* review Mia. Kind regards Lucy, Customer Relations.
5/5
GoogleFantastic, 1st class service! I was extremely impressed with the service that I received from the Connells Lettings Department here in East Grinstead, I have used a number of Lettings agents in the past and Lesley who is the Lettings Manager and Ben the negotiator at the time and also a few years ago another very good lady negotiator who worked there, provided me outstanding service in every way. Friendly, extremely professional, extremely knowledgeable and hard working to provide me the best possible service, if only the other Letting agents could take a leaf out of their book! I 100% recommend Lesley to anyone, she is by far the best letting agent I have used, a valuable asset to the company. Thanks for all your help over the years Lesley. I would also like to add that it was great to deal with a more mature employee within the Connells group who took great care and pride in her work and was fully focused on what she was doing for me.
Hello Marisa, thank you so much for your 5-star review of our Connells East Grinstead branch. If there any are other of our services or advice you require then our team will be more than happy to help you. Thank you.
5/5
GoogleWell done Kyran and the team for a great selling experience from start to finish. We were followed up and kept informed but not pushed. Highly recommend
Thank you Philippa for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been dealing with Kyran and Andy for the east grinstead branch and so far we could not have been happier they made every step of the process easy and put our minds to rest for any concern that we had I can not recommend them enough and Connell for any Mortgage services don’t have anything bad at all to say about them they were perfect for us! “ Corina and Adrian ”
Thank you Megan for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe’ve recently bought our first home through Connells. Kyran was such a big help & made sure to keep us updated throughout the process, answering all of our questions. Would definitely recommend buying through Connells.
Thank you for your thoughtful 5* review and recommendation Holly! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Kyran and his team for their professionalism, caring and understanding of the process for selling my probate property. I highly recommend them 5*
Hello Jo, Thank you for your kind words and for highlighting Kyran and his team's professionalism and care. We're thrilled to receive your 5* recommendation! Best regards, Lucy, Customer Relations Team
5/5
GoogleThe professional support provided by Cailean during the process of purchasing our property was exceptional. He was key to the speed with which we completed our purchase, he liaised with the vendors and ensured we were kept up to date with the various stages of the process.
Thank you for the thoughtful review! We pride ourselves on providing exceptional support to our customers, and we are thrilled to hear that Cailean's expertise helped make your purchase process efficient and smooth. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI am pleased to say that I received superb top class servcie from Katarina and believe she is a huge Asset to the business , her professionalism,attention to detail ,and exceptional customer servcie skills made my experience a truly positive one . Katarina went above and beyond to ensure that my needs were met ,and I was very impressed with her knowledge and expertise in her field I would highly recommend her services To anyone in need and I am confident she will provide excellent service to her clients thanks one again for your outstanding service Connells are very lucky to have you Thanks for your outstanding service if I could give me then 5 stars ⭐️ I would
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Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
