Connells East Grinstead reviews

★★★★★ 5/5

Google

If I could give 10 stars I would shoutout to Cailean, Rob & the team but a special mention to Cailean who went above and beyond, always on hand and available Ian’s helping me complete a flat sale in a difficult market. The best around and would not think twice about using them again in the future.

Matt · 11 September 2026

★★★★★ 5/5

Google

Cailean has been a delight to speak to and extremely helpful through the process of me purchasing my first home. Constantly keeping me updated and informed throughout the entire process. Purchasing your first home is a very daunting as you don’t know how everything works but Cailean made everything a lots less stressful for me. I really appreciate the support provided to me by Cailean and his team including Rob, Lissy and Nick who all helped me along the way. Once I’m ready to move onto my next home I will definitely be asking Connells for their assistance. Thank you so much! :)

Issy · 11 January 2026

★★★★★ 1/5

Google

What an absolute liar and conman the manager Kyran is. Kyran sat down in our own home and told us that the contract we would be signing was for 12 weeks, but after signing the contract we read it and realised it was a 26 week contract we had signed! Yes we should of read through the contract in full detail before signing but let’s be realistic, most of us do not read through a contract in detail before signing as we are normally eager to get signed up etc! After 6 weeks of not having even one property viewing I decided to speak to another estate agent and they gave us the advise we needed by demanding a contract cancellation due to dishonesty. I called Kyran at Connells and demanded a cancellation of contract due to dishonesty by making us sign a contract under false pretension, and within minutes Kyran had sent me an email saying he has cancelled the contract with no fees due and he had removed our property listing from there online listings within minutes. When I requested from Kyran his head office details for a complaint all he wanted to send me was the cancellation email for Connells and not there main contact detail. I later called Connells back to ask again for the head office details and the lad in the office clearly knew it was myself calling and became very rude and abrupt (which is on voice recording) Overall from the day we signed the contract, we found Kyran to be extremely abrupt, rude, non proactive and useless in his communication once he had his contract signed. A complete liar and conman that makes you sign a contract under a load of lies. If you wish to use this is estate agent then I suggest you do what we did by having voice recording cctv during your contract term discussion with Connells as well as telephone call voice recording so that if it goes wrong you have back up ready for a court like we have! Personally I would put the sale of your house on with another estate agent.

A · 11 October 2025

★★★★★ 4/5

Google

The first time we visited the agency in person, it was on a Saturday, and we were not particularly impressed with the gentleman who welcomed us. We didn’t feel like our needs were understood. However, I must say that after that initial visit, the agency was very proactive. I received several calls to arrange viewings and to gather information about our situation and the type of help we needed. There was a misunderstanding regarding one of the viewings, but once again, the communication from their side was crucial. Everything was clarified and resolved promptly. This positive experience is all thanks to Lissy, who took care of us and helped us change our minds about the agency. We had a few viewings accompanied by Lissy, and we enjoyed the experience with her. It was nice, smooth, and comfortable. We hope to have the chance to do a few more viewings with her and ultimately make our final choice.

Ang · 11 October 2025

★★★★★ 5/5

Google

We bought a new-build flat through Connells and couldn’t be happier with the service. Their communication was excellent, nothing was ever too much trouble, and every query was handled with respect and answered within hours. The whole team was friendly and approachable, and we wouldn’t hesitate to use them again. A special thank you to Nick Wolvey and Rob Adams for their incredible patience. Rob arranged multiple visits to the flat for different family members, took countless calls, and always kept us updated at every stage of the process. Truly outstanding service!

Charlotte · 11 October 2025

★★★★★ 5/5

Google

Just like to praise the service we had from Connells East Grinstead . Just bought a New build flat which has been a long process as in most New builds ! Connells had great communication nothing too much trouble every query was dealt with respect and response was always within hours ! Lovely team of people very friendly wouldn’t hesitate to use them again! Would especially like to thank Robert Adam’s for all his patience as we asked for numerous visit to flat and lots of calls and keeping us up to date at every step .

Sue · 11 October 2025

★★★★★ 5/5

Google

I think estate agents can get a bad press. My house sale has been less than straight forward. Cailean is the new manager and short of holding my hand has done everything possible to guide me through this process. I cannot recommend his professionalism and can do attitude more highly. He has been patient, kind and gone above and beyond to secure this sale. I wasn't selling an expensive house with a large commission, nevertheless Cailean provided an A star service. At times I think he was on speed dial😊. Always reassuring and polite. Thank you.

Annie · 11 October 2025

★★★★★ 5/5

Google

Thank you so much to maggie at Connells East Grinstead. She is a refreshing estate agent who genuinely cares about her clients. As a first time buyer I was completely overwhelmed by the process, but maggie helped me every step of the way and has always been available for support and advice whenever I need it. Her professionalism, patience and dedication made the whole experience far less stressful. I would highly recommend maggie and the east Grinstead branch to anyone looking to buy or sell a property.

Elisha · 7 October 2026

★★★★★ 5/5

Google

Absolutely great service throughout the purchase of our new home. Rob and Cailean went above and beyond with what became quite a complex process in the end but at all times communicated well throughout and provided all the information we needed at all times. Couldn't recommend the team enough they were fantastic.

Sam · 11 May 2026

★★★★★ 5/5

Google

Cailean from Connells East Grinstead has been amazing throughout the process of selling my property. He has been there every step of the way even when there were issues or delays, he was straight on a phone call or email to find out what we could do to get it sorted asap. He is a real asset to connells, thank you so much Cailean for all your help, I really appreciate it!! Xx

C · 11 October 2025

★★★★★ 5/5

Google

I have been dealing with Maggie Silcock at Connells in East Grinstead who has been both friendly and professional. Having provided her with the relevant criteria for the type of property that we are interested in, she quickly responded with details of a number of properties, two of which we have already viewed. Maggie also has excellent communication skills, and we look forward to receiving details of other possible properties in the future.

Peter · 8 October 2026

★★★★★ 5/5

Google

Our house search was very intense. Since we don’t live in the area, everything needed to be organised to perfection and often with short notice. Connells, more specifically, Elysia (or as we call her, Lissy), was there for us every step of the way. Lissy supported us tremendously, staying in touch with us almost daily. She would send me details of any suitable property as soon as it came up, and even when something just felt close to what we were looking for, she made sure we knew about it. She was incredibly patient and her enthusiasm kept me from giving up, because I knew she was truly there for me. We had viewings scheduled every Saturday without fail, and whenever possible, she even gave us access to properties that hadn’t hit the market yet. She understood our urgency and worked with it. Lissy was also highly professional, always punctual, extremely organised, and at times even rearranged her schedule to accommodate ours. I would absolutely recommend Connells, and especially Lissy, for her professionalism and the genuine passion she brings to her work.

AngFla · 28 June 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding service! A huge thank you to Rob, Nick, Cailean, Lissy and Rachel for making the purchase of my new flat such a smooth and enjoyable experience. From start to finish, communication was clear, updates were prompt, and every detail was handled with care. Your professionalism and personal touch made all the difference, I’m so grateful and couldn’t recommend you more highly!

Matthew · 11 October 2025

★★★★★ 4/5

Google

Thank you to the team at Connells, Rob and Cailean were prompt to respond to me and while the process was longer than we all wanted, Rob and Cailean stayed on top of all the communication needed to make the purchase as smooth as possible for me. Much appreciated and happy with our house purchase.

Stockbridge · 26 December 2025

★★★★★ 5/5

Google

A big thank you to Rob, Emily and Cailean, great team. Proactive in every way. I cannot rate this agency highly enough, and I have had experience of many over the years. A Adrian.

Adrian · 11 June 2026

★★★★★ 5/5

Google

A full 5 stars to the team at connells East Grinstead. Caillen and his team kept us , informed throughout the process which turned out to a very difficult one indeed. Lots of hand holding and guidence along the way. Many thanks to Caillen Rachel,Rob,Lissy and Lesley

Julie · 26 November 2025

★★★★★ 5/5

Google

Cailean and the team were brilliant in the Sale of my property in East Grinstead. Constant contact and great communication through the whole process via email & telephone. would highly recommend. Rich

P&W · 26 March 2026

★★★★★ 5/5

Google

Fantastic experience after dealing with several estate agents Kyran and his team put them to shame. Really helpful and fantastic communication. Went above and beyond on dealing with our needs including dealing with solicitors on both sides. Highly recommend using the services of this branch Thank you so much

Daniel · 11 October 2025

★★★★★ 5/5

Google

Thank you so much to the Connells east Grinstead team for there 10/10 service. Especially maggie who helped me every step of the way and provided brilliant support and advice. I would highly recommend this agent to anyone looking to sell or buy. Excellent communication and knowledge. Thank you maggie!

Kaela · 7 October 2026

★★★★★ 5/5

Google

Working with the team at Connells East Grinstead was an absolute pleasure, and a large part of that exceptional experience can be attributed to the expertise and leadership of Kyran Fielder, the branch manager. From the moment we started the process, it was evident that Kyran had assembled a knowledgeable and skilled team of professionals. Their in-depth understanding of the local market, coupled with their commitment to providing excellent customer service, made the entire process remarkably smooth and stress-free. Kyran's expertise shone through in the way they guided their team, ensuring that every step of the transaction was handled with efficiency and precision. The timelines were expedited without compromising on quality, and communication was consistently clear and effective. I was kept informed at every stage, and any questions or concerns were promptly addressed. Their genuine care and attention to detail made us feel valued and supported throughout the entire process. Kyran's leadership and the professionalism of their team made what could have been a daunting experience into a seamless and enjoyable one. I cannot recommend them highly enough to anyone seeking an estate agent who truly puts their customers interests first. Thank you, Kyran, and the entire team, for making our selling journey a resounding success!

Alex · 10 August 2024

★★★★★ 5/5

Google

It has been a pleasure to deal with Kyran and team. We were looking to buy a house through Connells and decided to put ours on the market with them too. This has made the whole process so much easier. We have gone from putting our house up for sale to completing and moving in to our amazing new one, all within 12 weeks. That is very impressive, thank you very much guys!!

Stephen · 7 November 2024

★★★★★ 5/5

Google

Cailean Burns the branch manager, was outstanding! He was incredibly helpful and knowledgeable throughout the entire process. His expertise and support made the experience smooth and stress-free. I would highly recommend Cailean to anyone looking to buy or sell a property. Thank you Cailean!

Brooke · 11 October 2025

★★★★★ 5/5

Google

A highly professional agent that delivered on its promise, that being to sell the house promptly & at a good price despite a challenging market. Unrivalled marketing package with video tour & exposure across all the main selling platforms. A special note to Kyran, the Branch Manager who was efficient throughout, communicated with me at all stages & put up with my ongoing demands! Thank you Kyran, the team at East Grinstead & Connells.

Clarke · 25 July 2024

★★★★★ 5/5

Google

We when to view our soon to be forever home and Lissy was very kind, professional and answered all our questions. Lissy and Cailean really helped us to make this happen. I would recommend Connels. Thank you Lissy!!!

Fanta · 11 October 2025