Every review we hold for the East Finchley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSophie was so helpful in arranging our viewing and guiding us through the paperwork. She was quick to respond to messages and calls and was very kind.
Emmi · 20 August 2023
Agent replied · 29 October 2023
Dear Emmi, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again.
★★★★★ 4/5
GoogleFaysal was very professional in his service and managed what seemed like a very tricky seller and seller's solicitor. Faysal kept us informed on the progress regularly and was always available to help throughout the process. Only reason for 4 star is that we would have expected more transparency from Martyn Gerrard regarding an issue that had cropped up during our purchase. We were told that both the owner and the co freeholder had no account of the issue. However, this was not true and we only found out once the purchase was complete and we moved in. Overall, Faysal's service cant be faulted. Martyn Gerrard could do with stricter policy around transparency.
Tarang · 10 December 2020
★★★★★ 5/5
GoogleJenna Durand from Martyn Gerrard East Finchley was the most professional and personable agent we dealt with amongst the many that we tried in our search for a new home in East Finchley.
Her research and grasp on facts and figures, fast response, hard work and willingness to communicate at any time made life a lot easier for us and she quickly found our next home for us and made sure that the deal got done in an efficient and friendly manner.
I would have no hesitation in recommending anyone to get in touch with Martyn Gerrard who is looking to buy or sell in the East Finchley area.
Mark · 10 November 2020
★★★★★ 5/5
GoogleWould just like to say a massive thank you to Sergio from Martyn Gerrard, East Finchley.
After what wasn’t a ‘straight forward’ move we finally got to the end and got the ball rolling.
We were already stuck in an agreement but wanted to move to a bigger place - Sergio explained exactly what we needed to do, he remained calm and positive throughout the whole process, he explained things we didn’t really understand in a clear and concise manner.
The whole process took around 3 weeks and Sergio remained in touch, answered any questions, well and truly raised the bar when it came to dealing with estate agents in general.
When everything was finally confirmed that we were moving, Sergio ensured that all our requests were put in place and took the stress away from us.
It has been a pleasure dealing with Sergio, I believe he is well and truly an asset to any team.
Thank you Sergio for your time and patience!
Sarah · 10 November 2020
★★★★★ 5/5
GoogleMassive thank you to Jenna Durand who worked tirelessly on the sale on my flat. Jenna had my property under offer pre covid-19 and through no fault of her own, unfortunately the sale fell through. When viewings restrictions were lifted she had my flat back on the market in no time at all. During a difficult time for other agents, I was pleasantly surprised Jenna re-sold my flat for considerably more the second time. I was kept informed of the sale every step of the way. I wouldn’t hesitate to recommend Jenna and her team at Martyn Gerrard.
Gary · 11 October 2020
★★★★★ 5/5
GoogleIncredibly happy to have been helped by Emily. She made a stressful process less stressful. Also very eager to help and easy to reach. Thank you once again
Efs · 21 June 2023
Agent replied · 20 June 2024
Dear Efe, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleWe recently bought a house in East Finchley area. Faysal at Martyn Gerrard made the whole process pleasant and stress-free. Every single step, from the initial viewing to negotiating the offer to setting up appointments with surveyors and tradesmen to completion was facilitated and harmonised by Faysal in the best way possible. Faysal was very professional, honest and and helpful throughout.
An exemplary service from Martyn Gerrard and Faysal.
Ali · 30 July 2022
★★★★★ 5/5
GoogleWe bought our first property through Martyn Gerrard, and even though it can be very stressful, Faysal was great throughout the entire process. He recommended us to view the property despite not seeing any photos, and we fell in love immediately. He was attentive, professional and was able to help us with any queries. He made the entire process very smooth, and we did have many laughs throughout. I can't recommend Faysal highly enough, so thank you!
Yingxi · 9 April 2021
★★★★★ 5/5
GoogleSophie has been amazing with the whole process with the move. Couldn't be more grateful with how easy she made this for us. Would definitely recommend going with Martyn Gerrard!
Sabirah · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.
We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleIncredibly happy to have been helped by Emily. She made a stressful process less stressful. Also very eager to help and easy to reach. Thank you once again
Efe · 31 May 2023
Agent replied · 30 July 2023
Dear Efe, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleJenna has been incredibly helpful with our potential move. She has provided good advice without being too pushy. We look forward to working with her when the time comes.
Mama · 1 May 2023
Agent replied · 30 July 2023
Dear Alicia, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.
We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
GoogleJenna has been incredibly helpful with our potential move. She has provided good advice without being too pushy. We look forward to working with her when the time comes.
Alicia · 29 April 2023
Agent replied · 24 March 2024
Dear Alicia, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.
We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
GoogleSophie from the East Finchley branch was extremely helpful and informative regarding the new changes.
Lauren · 19 December 2025
Agent replied · 16 January 2026
We are thrilled to hear Sophie was extremely helpful and informative regarding the new changes. Thank you for this feedback.
★★★★★ 5/5
GoogleI have recently rented a property. Sophie was extremely helpful during the process in answering all our questions! The whole team made the process very easy and were very accommodating. So excited and happy, thank you :)
Aliyyah · 24 September 2024
★★★★★ 5/5
GoogleHelpful, professional and super friendly
Chris · 13 March 2026
Agent replied · 13 April 2026
Thank you for sharing your positive experience with us. We are honoured to have been helpful, professional and super friendly during your interaction with us.
★★★★★ 5/5
GoogleMy partner and I recently had an offer accepted on a house to rent through Wayne Ellis. We had absolutely amazing service from start to finish and he managed to secure us an amazing house. We couldn’t be happier with the service we received from Wayne.
Ilana · 28 December 2024
Agent replied · 11 January 2025
Hi Ilana, thank you for the great review, we certainly hope you will both be very happy in your new home.
We also wish you both a Happy Holiday and a Happy New Year!
★★★★★ 5/5
GoogleWe recently had an excellent experience when letting through Martin Gerrard. From day one when arranging viewings, right through to signing the contract, Hussein in the Lettings team was very friendly, helpful and professional. He always made time to answer any queries we had or update us on next steps and provided all the information we needed clearly and promptly. We actually had some difficulties with our previous landlord which delayed the whole process from our end and was quite a stressful situation but Hussein was very understanding, provided us with great advice and helped us through every step of the process. It felt like he genuinely cared and was on our side, rather than just a standard impersonal sales approach. We have now moved in to the property and the handover/inventory process was also made very simple. Martin Gerrard as a whole seems to be run very professionally, officially and by the book and we wouldn't hesitate to recommend to anyone.
Adam · 9 January 2020
★★★★★ 5/5
GoogleProfesional and helpful team: Andrew, Alexia, Zahid, Zeba and Zlat. Thank You so much!
Kasia · 22 August 2026
★★★★★ 5/5
GoogleWe have used Martyn Gerrard this week to find a rental property in East Finchley. We can also say Marc Brahams was incredibile and went really above and beyond. We were in desperate need to secure a place for our family as soon as possible and Marc speeded up the process since the moment we put our offer in. We had a tenancy agreement within 24 hours....this is what we call a stress free experience. Excellent service and efficient communication, we are very impressed and very grateful! Thank you
Cristina · 2 November 2019
★★★★★ 5/5
GoogleHonest Review
Lyle was so incredibly helpful and very friendly. He's really kind and truly knows what great customer service means. Martyn gerrard is a proper estate agency , Really appreciate the way they was genuinely trying to help unlike other estate agencies and we have been to a lot of them . Thanks to Mr Lyle , me and my little familly found the proper nest in east finchley and in a record time as I got the keys for a very pleasant 3 bedroom flat in less than one week .
Thank you very much Mr Lyle that you kept in regular contact and you made sure everything went very smoothly. Hope you will do a great career in what you r doing and I'm sure you will. Many many thanks .
Wassim · 31 July 2019
★★★★★ 5/5
GoogleOver the last year I have been meeting with Chris Fairclough, the Manager of this branch to discuss the sale of my house. I have, to date, been unable to proceed because of personal circumstances, but will in the near future. The professional, skilled and patient approach of Chris has been excellent and a great example of the calibre of the staff your company employs. This positive experience gives me the confidence to proceed with the sale with your company in the near future.
Jan · 29 July 2019
★★★★★ 5/5
GoogleI have been dealing with the East Finchley office and it has been a positive experience. Chris Fairclough manages the office. He is clearly a good team leader, always pleasant to deal with and certainly knows what he is doing. After having taken our flat off the market he suggested bringing it back at a substantially reduced but posted as 'offers in excess of'. We were extremely doubtful but agreed to go ahead - and it worked. So, based on our experience, I would ave no hesitation in recommending Chris and his team.
Ivor · 29 July 2019
★★★★★ 5/5
GoogleVery professional real estate services. They are so transparent with the clients. Unlike other RE agents, Martin Gerrard agents promptly responds. Titas Juskevicius was super helpful and responsive. He did his best to smoothen the process. Much appreciated.
Waleed · 27 July 2024
★★★★★ 5/5
GoogleSophie has been a star making the whole process quick and smooth finding and securing a great rental for me. Thank you!
Andy · 20 August 2023
Agent replied · 29 October 2023
Dear Andy, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again.
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