Every review we hold for the East Ayrshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBernard Dorrans was incredibly helpful in finding me a place on short notice and provided ongoing support throughout my stay. He assisted with maintenance and stayed in contact with the landlord, making the whole process smooth and stress-free. I highly recommend him!
Pei-lin · 21 October 2024
Agent replied · 25 October 2024
Hello Pei-lin,
Thank you for your wonderful 5* review! We're thrilled to hear that Bernard was able to assist you so effectively and make your experience smooth and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleShannon has been extremely helpful throughout the process of keeping in contact with us over the phone with a perspective property and was amazing during the viewing we were invited to.
We have been kept up to date with all details with the new property and we highly recommend Slater Hogg & Howison for their incredible customer care team!
Steph · 30 November 2023
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you very much Best Team for all support. Thanks Rachael 🤗 …
Stefan · 26 September 2025
Agent replied · 17 October 2025
We are thrilled to hear that you had a positive experience with our team, Rachael! We are always happy to provide support to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMassive thanks to Bernard at (slater and hogg) for the help he gave, to get me set up in my new flat. Everything was easy and straightforward and would highly recommend him to anyone looking for a new place to rent.
Shaun · 25 September 2024
Agent replied · 25 October 2024
Thank you Shaun for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBernard at the kilmarnock office deals with all of my flats. He is always professional, easy to deal with. He is a great asset to Slater Hogg
Thanks Bernard !
G · 21 February 2025
Agent replied · 8 May 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional. Efficient. Excellent communication throughout the whole process of letting. The staff are exceptional.
Alan · 11 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to share your positive experience with our letting team! We strive to provide professional and efficient service, and we are thrilled our staff exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBernard Dorans was my contact at the office after initially being signed up by Shannon.
His constant liaising whilst taking me through all the paperwork was invaluable.
I would definately recommend them both.
Gavin · 5 December 2024
Agent replied · 9 December 2024
Thank you Gavin for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleGreat to deal with considering the different time zones, thanks to Shannon and the team for the hard work they have put in over the last few months in getting everything up to date, highly recommended, flat looks great.
Rosalyn · 26 August 2024
Agent replied · 25 October 2024
It’s really lovely to read another review and recommendation Rosalyn. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a fantastic experience with Andrew the Mortgage Advisor. As a first time buyer I didn't really know a lot about the whole process however he did most of it for me making the process extremely easy and straightforward. Would highly recommend
Ross · 11 September 2026
★★★★★ 5/5
GoogleBought my first home with help from Andrew Templeton, he's super easy to talk to and acts to genuinely make sure you're comfortable with understanding your mortgage
Colin · 11 May 2026
Agent replied · 11 October 2026
It was our pleasure to help you purchase your first home. We strive to provide exceptional service and make the mortgage process as stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe turnaround for renting out my property was really short from the time of listing to renting just took a week. Shannon was diligent and constantly on top of her game in terms of communication. I will not hesitate to recommend her.
Michael · 28 April 2024
Agent replied · 25 October 2024
HI Michael, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 5/5
GoogleUsed Andrew for my mortgage recently and would not use anyone else moving forward. Great service, made everything easy. Could not recommend more 👏👏 …
Daniel · 11 May 2026
Agent replied · 11 October 2026
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service from Mhairi, Charlene and the team. Very happy with how everything went.
George · 2 June 2025
Agent replied · 22 June 2025
Hello George,
Thank you for your fantastic 5* review! We're thrilled to hear that Mhairi, Charlene, and the team provided you with great service and that you're very happy with how everything went.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI'd like to thank Bernard at Slater Hogg Kilmarnock for the great service I have received. He has been extremely helpful with all aspects regarding renting a property. Thank you so much Bernard.
Wilson · 26 August 2024
Agent replied · 25 October 2024
Thank you Wilson for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended to landlords. excellent communication , speedy service. Special thanks to Shannon, Kirsty & Bernard. Always found me tenants within 2 - 3 weeks.
Daniel · 25 November 2024
Agent replied · 9 December 2024
Thank you Daniel for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had an amazing experience with Slater Hogg&Howison Kilmarnock, our mortgage broker Lauren was amazing and Mairi who dealt with all our questions from start to finish was brilliant. Both girls made our house buying process very stress free.
Nikita · 29 March 2024
Agent replied · 25 October 2024
Nikita Jane Lenihan thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googlei am a landlord and have been buying & selling properties in the last 40 years, my preferred agent is Slater Hogg and Howison kilmarnock they are very professional and the staff are excellent and they get the best price !!! so i would recommend them 100%
Diana · 17 September 2025
Agent replied · 17 October 2025
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would highly recommend Slater Hogg. I used them for the sale of my house and they were professional and efficient from the very start. Craig was great to deal with, he provided an extremely high level of customer service and was very helpful. We were really pleased, especially as we sold our house so quickly. Don’t use anyone else or you will regret it!PositiveResponsiveness, Quality, Professionalism, Value
Claire · 26 October 2020
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Bernard at Slater Hogg, thanks to him my partner and I have been able to secure our first private let. Amazing, quick and efficient service.
Kyle · 26 August 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing 5* review Kyle. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe passage of this application for a new rental flat went smooth from start to finish with Bernard meeting me at the apartment showing me around and clearly giving advice and information on the whole process and procedures that Slater & Howie use to represent their clients. Very Professional. The office work in the background Shannon , Bernard and colleagues working to make the conveyancing go smooth right through to the my tenant agreement signing and moving in. A Happy Tenant.
Patrick · 28 May 2024
Agent replied · 25 October 2024
Patrick Brolly many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience from Slater Hogg and Howison Kilmarnock. In particular a massive thank you to Steve, Mairi and Susan for helping make the stressful journey of selling my house as smooth as possible.
Sarah · 29 March 2024
Agent replied · 25 October 2024
Sarah Reid thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely useless, popped in last week to see if they would put my property on to let, and arranged a letting agent to come out view my property. Agent (Bernard) didn't turn up, i phoned and was told by a lad he was supposed to call me that morning to say the agent couldn't make it.
I gave a week's notice for an appointment and they couldn't find time for a call, so my time was completely wasted. I was asked if i wanted to rearrange appointment and going by what I'd seen already i politely declined.
Peter · 29 March 2024
Agent replied · 25 October 2024
Thank you Peter Townson for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBernard from the Kilmarnock branch has been fantastic! I moved into my property in 2022 after viewing the property he has things move very quickly and I had my keys in no time at all. He’s been a great point of contact from day 1 with any problems I’ve had. He’s extremely swift in getting things sorted and is very approachable. 5***** letting agents xx
Arron · 5 December 2024
Agent replied · 9 December 2024
Thank you for your thoughtful 5* review Arron! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first time buyer this was an excellent service and very easy process.
Ross · 11 May 2026
Agent replied · 11 October 2026
"Thank you for choosing our business and for the wonderful review! We are thrilled that you found our service easy. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
