Trusted Agent profile · East Ayrshire
★★★★★
171 reviews across 2 platforms
31-33 John Finnie Street, Kilmarnock, KA1 1BL, East Ayrshire, KA1 1BL
Slater Hogg & Howison's office in East Ayrshire, at 31-33 John Finnie Street, is rated 3.9 out of 5 across 171 reviews on two platforms, including 110 Google reviews rated 4.9.
Every review we hold for the East Ayrshire office, from every platform, shown as written. First names only.
5/5
GoogleThe service I got from start to finish was 1st class professionals. Rachel was a wonderful girl to deal with. Nothing was a problem Thank you so much
Thank you for your kind words and recognition of our first class service! It was a pleasure working with you and we appreciate your positive feedback. Customer satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWe recently got our Mortgage accepted…
We recently got our Mortgage accepted with Slater Hogg and I'll tell you it certainly wasn't an easy process for Nicola. Having had an offer accepted with another company before and it fell through. from day one she was sure she could get us a mortgage and she did just that. In a very short space of time. We were first time buyers with a bad credit history and a load of paperwork but she didn't shy from that she smashed it for us. 5 Stars for her from us.
1/5
TrustpilotI tried to contact Slater Hogg &…
I tried to contact Slater Hogg & Howison Greenock branch regarding raw sewage coming from their property in Dalry,Ayrshire.At first I was told they would get their so called maintenance team out but nobody appeared.After a week I emailed them and just got ignored.The agents name was Niall Mckenzie.I waited another couple of days for a response but nothing.Now Environmental Health have been contacted and have been to the address so let's see slater hogg Greenock ignore them.Very unprofessional and ignorant.
1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents I’ve ever dealt with. We had a really awful experience trying to get our deposit back and were charged additional late fees that were never properly communicated to us. The whole process has been stressful and poorly handled from start to finish. We are now seeking representation to challenge the charges and recover our deposit. I would strongly advise others to avoid renting through this firm.
5/5
GoogleHaving been thrust into the rental environment at short notice and feeling very apprehensive, I was quickly put at ease by the confidence and professionalism transmitted by agent Rachael MacGregor of the SHH lettings team. I would strongly recommend this company to anyone with housing or property buisiness to manage, and be sure that they would be in first class hands.
Thank you for the glowing review! We're so glad that Rachael and our team were able to ease your worries and provide you with top-notch service. We look forward to continuing to exceed your expectations in managing your housing or property business. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJust moved into a property managed by Slater Hogg two days ago. Everything was clean and tidy, they left us spare toilet paper and a kettle, the apartment is clean and in great condition! The staff have been super nice to us and very helpful, would definitely recommend! Shannon was the one managing our application and she’s been wonderful!
5/5
GoogleA massive thank you to the staff at Slater Hogg & Howison, Kilmarnock especially Bernard who went above and beyond to help me secure a To Let Property. Trying to find my way through such a tricky market I could never have succeeded without his expertise and patience. Many thanks once again. Diane Liddell ⭐️⭐️⭐️⭐️⭐️
Hi Diane, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
Trustpilot95, Watson street
I’ve had a really positive experience with this letting agency. The team has been incredibly helpful, professional, and responsive throughout the entire process. Whenever we had questions or needed assistance, they were quick to respond and genuinely supportive. They made everything much easier for us and handled things smoothly. It’s rare to find an agency that is this reliable and approachable. I truly appreciate their help and would definitely recommend them to anyone looking for a trustworthy letting agency.
5/5
GoogleSo lucky to have someone like Shannon Coleman and the team when you try to rent out a property. Smooth process, hassle free, true professionals. Thank you so much for the great work you’ve done. Anyone who’s looking to have great experience should choose Shannon.
Thanks for the excellent 5* review Stefan! Thanks for your thoughtful comments about Shannon and our Kilmarnock team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis business has been unbelievably supportive, informative and kind. Highly rate using this business the full team have a pleasant and professional manner especially Bernard Dorrans who I cannot thank enough - fantastic member of staff who is always understanding, will & want to help while keeping the client happily informed. Will always be grateful. - Laura Jackson.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBernard has been a great help when it has come to us letting our flats with Slater Hogg. He always keeps us up to date with information from start to finish during the letting process. He is professional and approachable.
Thank you for your 5* review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleBernard Dorrans was incredibly helpful in finding me a place on short notice and provided ongoing support throughout my stay. He assisted with maintenance and stayed in contact with the landlord, making the whole process smooth and stress-free. I highly recommend him!
Hello Pei-lin, Thank you for your wonderful 5* review! We're thrilled to hear that Bernard was able to assist you so effectively and make your experience smooth and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleBernard Dorrans was incredibly helpful in finding me a place on short notice and provided ongoing support throughout my stay. He assisted with maintenance and stayed in contact with the landlord, making the whole process smooth and stress-free. I highly recommend him!
Hello Pei-lin, Thank you for your wonderful 5* review! We're thrilled to hear that Bernard was able to assist you so effectively and make your experience smooth and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleShannon has been extremely helpful throughout the process of keeping in contact with us over the phone with a perspective property and was amazing during the viewing we were invited to. We have been kept up to date with all details with the new property and we highly recommend Slater Hogg & Howison for their incredible customer care team!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you very much Best Team for all support. Thanks Rachael 🤗 …
We are thrilled to hear that you had a positive experience with our team, Rachael! We are always happy to provide support to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMassive thanks to Bernard at (slater and hogg) for the help he gave, to get me set up in my new flat. Everything was easy and straightforward and would highly recommend him to anyone looking for a new place to rent.
Thank you Shaun for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleBernard at the kilmarnock office deals with all of my flats. He is always professional, easy to deal with. He is a great asset to Slater Hogg Thanks Bernard !
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBernard Dorans was my contact at the office after initially being signed up by Shannon. His constant liaising whilst taking me through all the paperwork was invaluable. I would definately recommend them both.
Thank you Gavin for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
4/5
GoogleGreat to deal with considering the different time zones, thanks to Shannon and the team for the hard work they have put in over the last few months in getting everything up to date, highly recommended, flat looks great.
It’s really lovely to read another review and recommendation Rosalyn. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotTen years of overcharging and appalling service
I was a landlord for ten years and dealt with Slater Hogg throughout that period. My experience was consistently appalling. I felt overcharged at every opportunity and never believed they were acting in my interests as their client. Quite the opposite, it often felt as though they were working against me.
5/5
GoogleThe turnaround for renting out my property was really short from the time of listing to renting just took a week. Shannon was diligent and constantly on top of her game in terms of communication. I will not hesitate to recommend her.
HI Michael, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleGreat service from Mhairi, Charlene and the team. Very happy with how everything went.
Hello George, Thank you for your fantastic 5* review! We're thrilled to hear that Mhairi, Charlene, and the team provided you with great service and that you're very happy with how everything went. Best regards, Lucy, Customer Relations Team
5/5
GoogleI'd like to thank Bernard at Slater Hogg Kilmarnock for the great service I have received. He has been extremely helpful with all aspects regarding renting a property. Thank you so much Bernard.
Thank you Wilson for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommended to landlords. excellent communication , speedy service. Special thanks to Shannon, Kirsty & Bernard. Always found me tenants within 2 - 3 weeks.
Thank you Daniel for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Slater Hogg & Howison's East Ayrshire office has 171 reviews across two platforms: 110 on Google, 61 on Trustpilot (across the whole business).
Slater Hogg & Howison Kilmarnock Sales is rated 3.9 out of 5 across all 171 reviews, and 4.9 out of 5 on Google from 110 reviews.
Slater Hogg & Howison Kilmarnock Sales, 31-33 John Finnie Street, Kilmarnock, KA1 1BL, East Ayrshire, KA1 1BL.
