Every review we hold for the Earls Colne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend Joshua Burr
I have been working closely with Joshua burr for a few weeks and he assisted me with my first home , he has been amazing and has helped me and my partner massively I appreciate everything he’s done and he’s been Brillant , I highly recommend him and their services , so easy to work with and always available to contact and reply to emails so fast definitely use them I highly recommend
Anya · 25 March 2025
Agent replied · 31 May 2026
Thank you so much for taking the time to share your experience. We’re delighted to hear that Joshua was able to assist you with your first home and make the process smooth and stress-free.
Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to Joshua and the team. We’re thrilled that you found our service easy to work with and responsive it's exactly what we strive for. If you ever need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
Craig Plimmer
★★★★★ 5/5
GoogleI dealt with James Pinchbeck at the company
He was very patient polite and well mannered individual
He helped me with his knowledge, clear and concise procedures. He was excellent every step of the way. His communication levels are excellent and made the whole process very easy and stress free. If it wasn’t for James is trust and patience in this process I would of lost faith in my own self.
Thank you once again James and everyone in connection with my Property.Mohammed razaq
Mohammed · 26 March 2020
Agent replied · 20 June 2024
Thank you for the lovely review. I'll pass your kind comments onto James.
★★★★★ 5/5
TrustpilotWas dealt with swiftly
Was dealt with swiftly , maddy couldnt do enough for us and made me feel nothing was too much trouble.
Customer · 2 July 2026
Agent replied · 24 September 2026
Thank you for your wonderful feedback! We're delighted to hear everything was dealt with swiftly and that Maddy made the process so easy for you. We'll be sure to pass on your kind words, she'll be thrilled to know she made such a positive difference. We really appreciate your support!
★★★★★ 5/5
TrustpilotJoshua Burr has been incredibly helpful…
Joshua Burr has been incredibly helpful in helping us secure the purchase of our new home. Very responsive and it means we’ve managed to sort everything out in record time! ☺️
Lydia · 23 October 2024
Agent replied · 31 May 2026
Hi Lydia,
So glad that Joshua has been so helpful within your new home process!
We wish you well
From all @ PSG
★★★★★ 5/5
GoogleWe’ve had and continue to have an outstanding experience with Property Solution Group. They’ve assisted me with unoccupied property inspections, maintenance, and repairs, all carried out with professionalism and care.
What truly stands out is their friendly and approachable team.
Every interaction has been prompt and efficient, and their personalised approach made us feel completely at ease. They took the time to understand my needs and tailored their services accordingly, which gave me great peace of mind.
Lucy · 16 November 2025
★★★★★ 5/5
TrustpilotExceptionally Responsive
Whilst the buyer’s premium is a little exceptional, I found my experience as a buyer with PSG to be great. I want to give special appreciation to Tracy Mifsud, who was available and supportive throughout with chasing all parties. Tracy always replied quickly to emails and was available on the phone. She was polite, professional, empathetic and supportive throughout a purchase which was stressful at times due to other factors. Thank you!
Thomas · 27 January 2025
Agent replied · 31 May 2026
Thank you Thomas for the amazing feedback for Tracy. She will be over the moon.
Best of luck in your new home.
From all @ PSG
★★★★★ 5/5
TrustpilotExciting times.. Thanks Georgia
Exciting times... In the process of purchasing a family home and during what can often be a testing and stressful time I wanted to leave a huge thank you by way of a review to Georgia Cannell..... Thank you so much for making the process as stress free as possible. Always available to answer my many queries. Would highly recommend Executor Solutions and especially Georgia .... 5*****
London · 3 February 2022
Agent replied · 24 August 2024
Hi there, thanks for the kind review. It sounds like Georgia was a big help so thats really good to hear, we'll pass on your kind words to her. All the best!
★★★★★ 5/5
TrustpilotExceptional Service from Joshua Burr at Property Solutions Group
We had an excellent experience working with Joshua Burr at Property Solutions Group. From start to finish, Joshua provided a super-fast and efficient service. His communication was exceptionally clear, ensuring every step of the process was seamless. He was incredibly supportive, kind, and highly professional, making the entire process smooth and stress-free. We truly appreciated his dedication and would highly recommend both him and the company. Thank you, Joshua, for your outstanding service!
Guilherme · 3 December 2024
Agent replied · 31 May 2026
Thank you for your lovely words for Joshua!
Exceptional communication & stress-free is exactly what we aim for.
Best of luck
From all @ PSG
★★★★★ 1/5
TrustpilotWould give a Minus If i could!!
Would give a Minus If i could!!Reduced the value of my property sale from 390 to below 330 to get leads!!when asked to remove this sale and all listings (which they confirmed) its can still be found by other companies!!A poor marketing tactic of theirs knocked the value of my house by almost £80k! Im now not getting offers over 300 because buyers can see their last listing at 330.I have emailed them many times but they still can't fix this!!My house was worth 360 5 years ago by the bank!!I delt with Harriet!I WOULD AVOID
Tilak · 26 July 2024
Agent replied · 24 August 2024
Good Afternoon Tilak,After discussing this matter with you, we do apologise for your experience, but as explained all reductions were agreed with yourself and data is held on Rightmove which is out of our control to be able to remove.Kind Regards,Faye
★★★★★ 5/5
TrustpilotVery impressed with the level of…
Very impressed with the level of customer service I received. A special thanks to Jake Leland who helped me through the entire process and was very patient and polite every step of the way. I would highly recommend PSG to anyone who asks and look forward to working with them to complete the purchase of our home.
Claudia · 20 August 2022
Agent replied · 24 August 2024
Hi Claudia,Jake is so pleased with your feedback thank you so much.We look forward to continuing to help you with the progression of your sale.Thanks again,From all @ PSG
★★★★★ 1/5
TrustpilotVery poor customer service.
I contacted this company eight days ago and was told they would look into my request and get back to me. They did not. I rang back two days later to be told they would call me back. They did not. I rang them again today. Two minutes later a received a blunt text telling me they could not help.
Jo · 3 April 2025
Agent replied · 31 May 2026
Thank you for sharing your feedback. After reviewing our records, we were unable to find any details associated with your request in our database. It seems this may not be regarding our company. However, I’d be happy to assist you further. Please feel free to reach out to me directly, Faye.odonovan@psgroup.uk.com and I’ll be glad to look into this matter for you.
★★★★★ 5/5
TrustpilotPolite and Efficient Service
We have been working with Property Solutions Group whilst processing the purchase of our first home, dealing mainly with Jake Leland. Jake was so helpful throughout the process, giving clear advice when needed and actioning everything quickly. Could have been more polite and a pleasure to be in touch with.
Micky · 21 March 2023
Agent replied · 24 August 2024
Hi Micky - Thank you for the feedback for Jake and the team. We really do value your thoughts. From all @ PSG
★★★★★ 5/5
TrustpilotI recently dealt with Joshua Burr who…
I recently dealt with Joshua Burr who has been excellent throughout the whole process. He has been very prompt with responses and managed to book viewings without any hassle.
Gowda · 21 June 2024
Agent replied · 24 August 2024
Hi Gowda,Thank you for the lovely feedback for Josh, he is very grateful!Thanks again,From all @ PSG
★★★★★ 5/5
TrustpilotA professional and efficient service.
Having been let down and abandoned by a previous estate agent, it has been heartening to have the energetic and proactive service provided by Tom Mattock, aided by Rebecca and Alison. Communication has been frequent, useful and friendly and problems have been solved in a practical and realistic way to achieve a successful sale.
Claire · 7 May 2025
Agent replied · 31 May 2026
Thank you for your kind feedback. We're so pleased that Tom, Rebecca, and Alison were able to provide the proactive support and clear communication you needed after a difficult start elsewhere. We're delighted the sale was a success and wish you all the best moving forward.
★★★★★ 5/5
TrustpilotExcellent !!
Excellent !!Georgia Cannell has been fast efficient and professional and just as importantly positive friendly and kind whilst working on the purchase of a property for me over the last few weeksHighly recommended and can honestly say there is nothing she could have done more throughout this processWell done and thank you very much
Consumer · 18 May 2022
Agent replied · 24 August 2024
What wonderful feedback! Georgia is so pleased that she could help you along with your purchase. :)
★★★★★ 5/5
TrustpilotOutstanding.
Used this firm recently for buying another property. Jake was a delight and made the process easy and manageable, was always happy to pick up the phone and assist or give advise. Would highly recommend
Jack · 22 December 2023
Agent replied · 24 August 2024
Hi Jack, Thank you for using Property Solutions Group again, we really appreciate that. Jake is also of course over the moon with your feedback.From all @ PSG
★★★★★ 5/5
TrustpilotI have been very impressed with Jake at…
I have been very impressed with Jake at Excutor Solutions. He kept me updated continuously through the process of selling my mums property. He was very helpful efficient, and professional in making the process as easy and smooth as possible. He is a credit to your company.I would also like to thank Faye for all her help too.
Margaret · 18 June 2021
Agent replied · 24 August 2024
Hi Margaret, thanks for the kind review. It's so nice to hear how helpful Jake was to you, and Faye too! We'll let them know you said thanks. All the best to you.
★★★★★ 5/5
TrustpilotProperty Purchase
We dealt with a young lady named Maddy Evan’s who was most helpful. A great asset to Property Solutions
Mrs · 5 March 2026
Agent replied · 31 May 2026
Thank you for your kind review! We’re delighted to hear about your positive experience with Maddy. She truly is a valued member of our team, and we’re glad she was able to assist you so helpfully. We’ll be sure to pass along your lovely feedback to her. Thanks again for choosing Property Solutions Group!
★★★★★ 5/5
TrustpilotAbove and beyond all expectations
Well, I am a writer by profession, but to be honest, I am stumped about what to say. I can only sing the praises of Josh Burr who was fantastic from start to finish and went well out of his way to make sure he did his best to deal with my needs in a very personalised way. It was nice to be treated as a person rather than a number or a client.
Customer · 3 May 2024
Agent replied · 24 August 2024
Thank you for the amazing feedback for Josh. We always want to ensure our clients are dealt with on a personal level.Thanks again, from all @ PSG
★★★★★ 5/5
TrustpilotMy house purchase was a difficult one…
My house purchase was a difficult one and solicitors on both sides where causing a stalemate. I dealt with James Pinchbeck at executor solutions and he was the only contact that got things moving. He was a pleasure to work with, very friendly and informative. Although the whole ordeal was a big headache, I couldn't fault James one bit.
Mr · 19 February 2020
Agent replied · 24 August 2024
Thank you so much for the 5 star review. We're glad we could help keep things moving for you and wish every happiness in your new home.
★★★★★ 5/5
TrustpilotAbsolutely Fantastic Service
Telephoned this estate agents who from start to finish of the process were absolutely fantastic. Jake who handled everything as complicated due to vendors awaiting solicitors reply as to families involved replying kept in touch all the way and was superb to say the least. Would highly recommend thankyou
Ruth · 26 March 2025
Agent replied · 31 May 2026
Thank you so much for your kind words! We’re thrilled to hear that Jake was able to assist you throughout the process and keep things running smoothly, even with the complexities involved. We truly appreciate your recommendation, and we’ll be sure to pass along your feedback to Jake. If you need any further assistance in the future, don’t hesitate to reach out. Thanks again!
★★★★★ 5/5
TrustpilotGEORGIA CANNELL 🙌
Georgia Cannell was brilliant throughout the whole process of when I first showed interest in the property. She was available when I needed help, happy to answer all my questions and she was very friendly and personable. She really has kicked off my first time buying experience with a positive! Thank you so much for all your help.
Katie · 18 January 2024
★★★★★ 5/5
TrustpilotI have been in contact with Georgia…
I have been in contact with Georgia Cannell in relation to a offer and purchasing a property in Birmingham. Georgia has been professional and has kept me up to date on the process and I was well informed, giving me a clear understanding of what paperwork/documents are required.
Omar · 21 November 2021
Agent replied · 24 August 2024
Hi Omar, thanks for the kind review. It sounds like Georgia was a big help to you in your property transaction so that's great to hear, we'll pass on your kind words to her. All the best to you!
★★★★★ 5/5
TrustpilotProfessional service
Professional service. Having recently agreed a sale on a property it was wonderful to receive such a professional and friendly service from Sophie Luckett, the sales negotiator from Executor Solutions. Communication was prompt, professional and helpful, which has made the start of this purchase process all the easier. Thanks Sophie!
James · 9 June 2021
Agent replied · 24 August 2024
Hi James, thanks for the kind review. We're so glad to hear about the service you received from Sophie, she's great isn't she! We'll pass on your thanks to her.
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