Every review we hold for the Earls Colne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID AVOID!!!
Where to begin with this bunch of cowboys!?DO NOT USE THEM!!!I'll repeat that: UNDER NOCIRCUMSTANCES HAVE ANYTHING TO DO WITH THEM AND AVOID LIKE A PLAGUE!!!This people will put your house in the market for months and won't do anything to get buyers and then they have the audacity to say that your house is not selling because you need to reduce the price??? (BELOW MARKET VALUE???). When our house was put in the market by a local agency, it was sold in 4 days! they are incompetent and the lack of professionalism is shocking specially from Alison Lane. It's absurd the commission that they receive for doing absolutely nothing! Avoid at all costs!
Kenia · 1 March 2024
★★★★★ 5/5
TrustpilotWe were absolutely thrilled to bits with Executor Solutions
We were absolutely thrilled to bits with the service we received from Executor Solutions, nothing was too much for our sales progressor James. He went above and beyond to make everything run as smooth as clockwork, he was always polite and, answered the phone straight away. He got the job done professionally and, explained anything we didn't quite understand. He is a credit to this company and, yes I would definitely use Executor Solutions again and we would reccomend them to anyone. Thanks again for a fantastic service.
Catherine · 11 February 2020
Agent replied · 24 August 2024
Thank you so much for your fabulous review. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotDanielle has been incredibly helpful at…
Danielle has been incredibly helpful at guiding us through the buying process. Always responding promptly to emails and being incredibly patient. Thanks so much for your help!
Ursula · 23 April 2021
Agent replied · 24 August 2024
Hi Ursula. Thank you for your generous review. We are so pleased to read that you felt you had received excellent customer service. Thank you for taking the time to submit a review, it makes a difference to our business. Many thanks!
★★★★★ 5/5
TrustpilotExcellent
Danielle Smith has been nothing but amazing; she kept us in the loop throughout our offer stage, and she is extremely polite and professional.
Deborah · 30 March 2021
Agent replied · 24 August 2024
Thank you so much for your generous review Deborah. We are so pleased to hear your descriptions of the service you have received ... and how pleased you are. Thanks again!
★★★★★ 5/5
TrustpilotResponsive
Responsive, Slick & Trustworthy. 3 words I would use to describe my experience with Georgia @ PSG.From our initial enquiry to handing over to the sales progressor, the process has been flawless, we were constantly updated and emails and calls answered in a timely manner. We have yet to complete on the property but so far we could not fault Property Solutions Group and Georgia.
Paul · 23 May 2022
Agent replied · 24 August 2024
Hi Paul,Thank you for taking the time to leave Georgia this amazing review, she is over the moon!Best of luck with the move!From all @ PSG
★★★★★ 5/5
TrustpilotInitial process of purchase
I am still going through the process of buying a house. But would like to review my experience thus far- Georgia and Jake have gone above and beyond to work on my behalf, and to keep me updated every step of the way. It's felt like a very personalised experience through their warmth and concern for my situation. So, thank you : )
Kathryn · 20 July 2022
Agent replied · 24 August 2024
Hi Kathryn,Thank you so much for the lovey feedback for Georgia & Jake. Its amazing to hear that they went above and beyond and of course made this a personal experience for you.Thank you again.From all @ PSG
★★★★★ 5/5
TrustpilotProperty Purchase.
We have just started the process of buying a property through Property Solutions. We have dealt mostly with Jake Leyland who has given us an excellent service and was very professional and helpful. I have also had several conversations with Harriet and she seemed a very pleasant and helpful young lady. As to date a very good service.
Lynda · 5 January 2023
Agent replied · 24 August 2024
Hi Lynda,Thank you for your kind words for Jake & Harriet.We look forward to continuing to help you with your purchase.From all @ PSG
★★★★★ 5/5
TrustpilotJake has been brilliant
Jake has been brilliant with the purchase of our property - extremely efficient and communication has been great. Thanks Jake!!
Jade · 11 June 2021
Agent replied · 24 August 2024
Hi Jade, thanks for the review. We're pleased to hear that Jake was such a big help to you, we'll let him know you said thank you!
★★★★★ 5/5
TrustpilotI would recommended these people
Great and prompt communication and great experoence, very friendly staffs especially Georgia,
Behnam · 5 August 2022
Agent replied · 24 August 2024
Hi Behnam,Thank you for your feedback for Georgia, we really appreciate it.From all @ PSG
★★★★★ 5/5
TrustpilotBuying a home during lockdown
Thanks to Alison, who made an extremely stressful time bearable by proactively chasing answers to question and keeping me informed throughout the process.
Susan · 31 May 2020
Agent replied · 24 August 2024
Dear Susan thank you for your review. We really appreciate it. Yes! I can be so stressful. We are very pleased to hear the details surrounding the elements of the service you felt were helpful. We will let Alison know. She will be pleased!
★★★★★ 5/5
TrustpilotI liaised with Joshua Burr for a…
I liaised with Joshua Burr for a property transaction. His customer service and response times were fast & superb.
Kyp · 25 January 2025
Agent replied · 31 May 2026
Thank you so much for the feedback on Joshua. We could not ask for much more than being the most pleasant estate agents after 25 years!
From all @ PSG
★★★★★ 5/5
TrustpilotAs a first-time buyer
As a first-time buyer, I sincerely appreciate Joshua Burr's help in navigating the paperwork and for his prompt responses. Thank you so much for it.
Rja · 9 October 2024
Agent replied · 31 May 2026
Hi Ria,
Joshua is over the moon with your review - Thank you so much.
Best of luck
From all @ PSG
★★★★★ 5/5
TrustpilotJake was very polite and professional…
Jake was very polite and professional in what is an extremely stressful time, thank you Jake
Jeny · 2 June 2021
Agent replied · 24 August 2024
Hi Jeny, thanks for the kind review. We're glad to hear Jake was such a big help in making the process less stressful, we'll pass on your thanks to him!
★★★★★ 5/5
TrustpilotI can highly recommend Executor…
I can highly recommend Executor solutions. Jake Leland was friendly, professional and helpful. Great service. Thankyou
Nicky · 24 May 2021
Agent replied · 24 August 2024
Hi Nicky, thank you very much for taking the time to review our service. We are thrilled to hear you are happy and will make sure Jake knows!. Many thanks
★★★★★ 5/5
TrustpilotVery Helpful staff
Very Helpful staff, sort out things promptly and efficiently, I usually receive their responses within a day. Special thanks for Mr Leland he helped a lot during the process, wish your business great success
C · 27 March 2024
Agent replied · 24 August 2024
Thank you for the wonderful feedback for Jake, he is over the moon. We wish you all the best in your new home.From all @ PSG
★★★★★ 5/5
TrustpilotI have recently been liaising Jake for…
I have recently been liaising Jake for a property purchase, he has been lovely to deal with being extremely prompt, clear and helpful. I have been really pleased with the service until now and would highly recommend.
Customer · 9 January 2024
Agent replied · 24 August 2024
Thank you so much for the wonderful feedback for Jake.We pride ourself on great customer service and thank you for the recommendation!From all @ PSG
★★★★★ 1/5
GoogleNot sure if the person who took my enquiry is a novice at Property selling or if this Company are shady. Certainly got that impression. Could not or would not, answer a few simple legitimate questions
Sheila · 6 June 2025
★★★★★ 5/5
TrustpilotJake was extremely helpful and…
Jake was extremely helpful and professional. Always responded quickly.
Helen · 25 January 2022
Agent replied · 24 August 2024
Hi Helen, thanks for the review. We'll pass on your kind words to Jake!
★★★★★ 5/5
TrustpilotHighly recommend
Great company to deal with. Extremely helpful and reliable and completed work to a very high standard.
KCampbell · 14 November 2024
Agent replied · 31 May 2026
Thank you for your review - We really do value your feedback :)
From all @ PSG
★★★★★ 5/5
TrustpilotI had an excellent experience with Georgia Cannell
I had an excellent experience with Property Solutions Group. The process went very quick and smooth. The sales negotiator- Georgia Cannell helped and supported me through the whole process. Best service ever! I recommend it to everyone who wants to buy a property!
Angelina · 13 March 2023
Agent replied · 24 August 2024
Hi Angelina - 'Best service ever' - We honestly cannot ask for anything better than that - Thank you so much for your kind words for Georgia and the team.From all @ PSG
★★★★★ 5/5
TrustpilotFriendly and efficient
I dealt with Property Solutions Group concerning a probate sale. My initial contact was Harriet Gold. I must say she provided excellent service, she was approachable and efficient always keeping me informed during a difficult time.
Maureen · 21 September 2023
Agent replied · 24 August 2024
Hi Maureen,Harriet is so pleased she could you help you through this difficult time and we really do value your feedback!Thank you from all @ PSG
★★★★★ 5/5
TrustpilotSuperb!!!
I viewed on Monday, offered Tuesday, and Wednesday offer accepted. Sales memo out Friday...not a bad week...all thanks to both Georgia Cannell and Jake Leland. I just found it so easy to talk to them, and there communication and professionaism was, and remains nothing less than exceptional.
AMS · 18 February 2022
Agent replied · 24 August 2024
Hi, thank you for your review! We will pass on your feedback to Jake and Georgia, they will be pleased to hear your kind words
★★★★★ 5/5
TrustpilotJoshua Burr has provided an excellent…
Joshua Burr has provided an excellent service and has always answered questions quickly
Nick · 10 September 2024
Agent replied · 23 October 2024
Hi Nick, Thank you for the wonderful feedback for Joshua.Best of luck in your new home.From all @ PSG
★★★★★ 5/5
TrustpilotExcellent customer service!
Thank you for making the start of the purchase process so easy. Jake especially has been very efficient and professional in helping me get the purchase started. He has kept me updated and supported me where necessary with paperwork to get the ball rolling.
Tabitha · 31 May 2022
Agent replied · 24 August 2024
Hi Tabitha,Amazing feedback for Jake - Thank you so much.Great to see that he has supported you on the start of your purchase.From all at PSG
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